国美电器有限公司经营管理制度-管理系统分册一二三部分.doc

head of a cow was normally placedinside a mummy. the doctors have not yet decided how the woman died. they feared that the mummy would fall to pieces when they cut it open, but fortunately this has not happened. the mummy successfully survived the operation. lesson78 the last one? 最后一枝吗？after reading an article entitled cigarette smoking and your health i lit a cigarette to calm my nerves. i smoked with concentration and pleasure as i was sure that this would be my last cigarette. for a whole week i did not smoke at all and during this time, my wife suffered terribly. i had all the usual symptoms of someone giving up smoking: a bad temper and an enormous appetite. my friends kept on offering me cigarettes and cigars. they made no effort to hide their amusement whenever i produced a packet of sweets from my pocket. after seven days of this i went to a party. everybody around me was smoking and i felt extremely uncomfortable. when my old friend brian urged me to accept a cigarette, it was more than i could bear. i took one guiltily, lit it and smoked with satisfaction. my wife was delighted that things had returned to normal once more. anyway, as brian pointed out, it is the easiest thing in the world to give up smoking. he himself has done it lots of times! lesson79 by air 乘飞机i used to travel by air a great deal when i was a boy. my parents, used to live in south america and i used to fly there from europe in the holidays. an airhostess would take charge of me and i never had an unpleasant experience. i am used to travelling by air and only on one occasion have i ever felt frightened. after taking off, we were flying low over the city and slowly gaining height, when the plane suddenly turned round and flew back to the airport. while we were waiting to land, an air-hostess told us to keep calm and to get off the plane quietly as soon as it had touched down. everybody on board was worried and we were curious to find out what had happened. later we learnt that there was a very important person on board. the police had been told that a bomb had been planted on the plane. after we had landed, the plane was searched thoroughly. fortunately, nothing was found and five hours later we were able to take off again.lesson80 the crystal palace 水晶宫perhaps the most extraordinary building of the nineteenth century was the crystal palace, which was built in hyde park for the great exhibition of 1851. the crystal palace was different from all other buildings in the world, for it was made of iron and glass. it was one of the biggest buildings of all time and a lot of people from many countries came to see it. a great many goods were sent to the exhibition from various parts of the world. there was also a great deal of machinery on display. the most wonderful piece of machinery on show was nasmyths steam hammer. though in those days, travelling was not as easy as it is today, steam boats carried thousands of visitors across the channel from europe. on arriving in england, they were taken to the crystal palace by train. there were six million visitors in all, and the profits from the exhibition were used to build museums and colleges. later, the crystal palace was moved to south london. it remained one of the most famous buildings in the world until it was burnt down in 1936.lesson81 escape 脱逃when he had killed the guard, the prisoner of war quickly dragged him into the bushes. working rapidly in the darkness, he soon changed into the dead mans clothes. now, dressed in a blue uniform and with a rifle over his shoulder, the prisoner marched boldly up and down in front of the camp. he could hear shouting in the camp itself. lights were blazing and men were running here and there: they had just discovered that a prisoner had escaped. at that moment, a large black car with four officers inside it, stopped at the camp gates. the officers got out and the prisoner stood to attention and saluted as they passed. when they had gone, the driver of the car came towards him. the man obviously wanted to talk. he was rather elderly with grey hair and clear blue eyes. the prisoner felt sorry for him, but there was nothing else he could do. as the man came near, the prisoner knocked him to the ground with a sharp blow. then, jumping into the car, he drove off as quickly as he could. lesson82 monster or fish? 是妖还是鱼？fishermen and sailors sometimes claim to have seen monsters in the sea. though people have often laughed at stories told by seamen, it is now known that many of these monsters which have at times been sighted are simply strange fish. occasionally, unusual creatures are washed to the shore, but they are rarely caught out at sea. some time ago, however, a peculiar fish was caught near madagascar. a small fishing-boat was carried miles out to sea by the powerful fish as it pulled on the line. realizing that this was no ordinary fish, the fisherman made every effort not to damage it in any way. when it was eventually brought to shore, it was found to be over thirteen feet long. it had a head like a horse, big blue eyes, shining silver skin, and a bright red tail, the fish, which has since been sent to a museum where it is being examined by a scientist, is called an oarfish. such creatures have rarely been seen alive by man as they live at a depth of six hundred feet.lesson83 after the elections 大选之后the former prime minister, mr wentworth lane, was defeated in the recent elections. he is now retiring from political life and has gone abroad. my friend, crawley, has always been a fanatical opponent of mr lanes radical progressive party. after the elections, crawley went to the former prime ministers house. when he asked if mr lane lived there, the policeman on duty told him that since his defeat, the ex-prime minister had gone abroad. on the following day, crawley went to the house again. the same policeman was just walking slowly past the entrance, when crawley asked the same question. though a little suspicious this time, the policeman gave him the same answer. the day after, crawley went to the house once more and asked exactly the same question. this time, the policeman lost his temper. i told you yesterday and the day before yesterday, he shouted, mr lane was defeated in the elections. he has retired from political life and gone to live abroad ! i know, answered crawley, but i love to hear you say it ! lesson84 on strike 罢工busmen have decided to go on strike next week. the strike is due to begin on tuesday. no one knows how long it will last. the busmen have stated that the strike will continue until general agreement is reached about pay and working conditions. most people believe that the strike will last for at least a week. many owners of private cars are going to offer free rides to people on their way to work. this will relieve pressure on the trains to some extent. meanwhile, a number of university students have volunteered to drive buses while the strike lasts. all the young men are expert drivers, but before they drive any of the buses, they will have to pass a special test. the students are going to take the test in two days time. even so, people are going to find it difficult to get to work. but so far, the public has expressed its gratitude to the students in letters to the press. only one or two people have objected that the students will drive too fast!lesson85 never too old to learn 活到老学到老i have just received a letter from my old school informing me that my former head- master, mr regmald page, will be retiring next week. pupils of the school, old and new, will be sending him a present to mark the occasion. all those who have contributed towards the gift will sign their names in a large album which will be sent to the headmasters home. we shall all remember mr page for his国美电器经营管理手册（v2.020051117）管理系统分册第一部分 管理中心组织架构图第二部分 管理中心职责 1. 管理中心职责1.1作为集团经营运作的协调管理中心和枢纽，为保障集团战略决策、经营决策的准确、及时执行，发挥组织、协调、管理的功能。1.2负责集团愿景、使命、战略向全集团宣贯的责任，保证集团战略思想、经营理念落到实处，落实到全体员工。1.3负责集团战略规划的分解、实施、督进，即将总裁及决策委员会发布的集团发展战略转化为集团发展规划纲要及具体实施方案。1.4负责集团计划体系的管理；即负责集团下属各公司年度经营管理计划、总部各中心、大区、分部的年度经营管理计划，月度经营管理计划的组织、指导、协调、修订、执行、推进、跟踪、检查、督导。1.5负责总裁和决策委员会下达的专项任务、公司级会议产生的专项任务、总部各中心下发的专项任务的的编制、发布、跟踪推进、考评。1.6负责集团会议体系的组织、管理、协调，保障公司会议体系的顺利运作，督导会议决议贯彻执行。1.7负责集团公文流转的管理，确保公司公文安全、迅速、有序的传达到集团全部分支机构，对集团公文有效管理和利用；是集团所有正式制度、通知、会议纪要等各种正式文件的唯一管理和发布单位。1.8负责集团下属各公司、总部各中心的日常经营管理工作的协调、支持、资源保证。1.9负责处理公司级重大突发事件，并视情况组织、协调各相关单位予以解决，有重大影响预期的及时报决策委员会。1.10及时掌控集团全国业务运作状态和工作状态，及时向总裁、决策委员会反馈相关问题，起到公司管理的枢纽和桥梁的作用。1.11负责各级单位对公司规章制度执行情况的检查和管理。1.12负责对总裁和总裁秘书室工作提供支持。1.13负责指导、组织、支持、管理下属各大区、各分部管理中心系统的工作和培训。2. 事务管理部职责2.1负责集团会议体系的组织、管理、协调，保障公司会议体系的顺利运作，督导会议决议贯彻执行。2.2负责集团公文流转的管理，确保公司公文安全、迅速、有序的传达到集团全部分支机构，对集团公文有效管理和利用；是集团所有正式制度、通知、会议纪要等各种正式文件的唯一管理和发布单位。2.3负责集团下属各公司、总部各中心的日常经营管理工作的协调、支持、资源保证。2.4负责对总裁和总裁秘书室工作提供支持。2.5组织制订、修订、完善公文、档案、印信及其他相关办公管理制度、工作流程，组织相关人员实施培训；并对各级单位的公文、档案、印信等工作进行全面规范、管理与监督。2.6负责指导、组织、支持、管理下属各大区、各分部管理中心系统的工作和培训。3.计划实施推进部3.1负责集团愿景、使命、战略向全集团宣贯的责任，保证集团战略思想、经营理念落到实处，落实到全体员工。3.2负责集团战略规划的分解、实施、督进，即将总裁及决策委员会发布的集团发展战略转化为集团发展规划纲要及具体实施方案。3.3负责集团计划体系的管理；即负责集团下属各公司年度经营管理计划、总部各中心、大区、分部的年度经营管理计划，月度经营管理计划的组织、指导、协调、修订、执行、推进、跟踪、检查、督导。3.4负责总裁和决策委员会下达的专项任务、公司级会议产生的专项任务、总部各中心下发的专项任务的的编制、发布、跟踪推进、考评。3.5负责处理公司级重大突发事件，并视情况组织、协调各相关单位予以解决，有重大影响预期的及时报决策委员会。3.6及时掌控集团全国业务运作状态和工作状态，及时向总裁、决策委员会反馈相关问题，起到公司管理的枢纽和桥梁的作用。3.7负责各级单位对公司规章制度执行情况的检查和管理。3.8负责指导、组织、支持、管理下属各大区、各分部管理中心系统的工作和培训。4.大区管理中心部门职责4.1大区贯彻执行集团战略、规划、竞争策略的执行的中心和枢纽，保障集团战略决策、经营决策的准确及时执行。4.2负责集团愿景、使命、战略在大区内和下属各分部宣贯的责任，保证集团战略思想、经营理念落到实处，落实到全体员工。4.3负责本区域战略规划的分解、编制、实施、督进。4.4负责组织、协调、执行大区执行委员会决议。4.5负责本区域计划管理、制定、执行、反馈、检查。4.6负责本区域会议体系的组织、管理，保障本区域会议体系的顺利运作，督导会议决议贯彻执行。4.7负责集团文件系统在本区域的管理，确保公司文件安全、迅速、有序的传达到本区域全部分支机构。负责管理本区域的各类公司文件，确保安全和有效利用。4.8负责处理本区域内重大突发事件，并视情况组织、协调各相关单位予以解决，有重大影响预期的事件应及时与总部管理中心沟通。4.9及时掌控本区域业务运作状态和工作状态，并及时向大区总经理、大区执行委员会、总部管理中心反馈相关问题，起到大区管理的枢纽和桥梁的作用。4.10负责大区各单位对公司规章制度执行情况的检查和管理。4.12负责配合总部管理中心进行对大区管理团队的管理运作能力的评价。4.13负责向本区域各单位提供管理工作的咨询、服务、支持。5.分部管理中心部门职责5.1分部贯彻执行公司战略、竞争策略的执行协调中心和枢纽，保障集团战略决策、经营决策的准确及时执行。5.2负责集团愿景、使命、战略在本分部和下属各门店宣贯的责任，保证集团战略思想、经营理念落到实处，落实到全体员工。5.3负责分部战略规划的分解、编制、实施、督进。5.4负责组织、协调、执行分部执行委员会决议。5.5负责分部计划管理、制定、执行、反馈、检查。5.6负责分部会议体系的组织、管理，保障分部会议体系的顺利运作，督导会议决议贯彻执行。5.7负责公司文件系统在分部的管理，确保公司文件安全、迅速、有序的传达到分部全部分支机构。负责管理分部的各类公司文件，确保安全和有效利用。5.8负责处理分部重大突发事件，迅速反应，并视情况组织、协调各相关单位予以解决，有重大影响预期的及时大区、总部管理中心。5.9及时掌控分部业务运作状态和工作状态，并及时向分部总经理、分部执行委员会、大区、总部管理中心反馈相关问题，起到分部管理的枢纽和桥梁的作用。5.10负责分部各单位对公司规章制度执行情况的检查和管理。5.11负责配合总部、大区管理中心进行对分部、门店管理团队和团队管理运作能力的评估。5.12负责向分部、门店各单位提供管理工作的咨询、服务、支持。第三部分 管理中心各岗位职责1. 总部管理中心岗位职责1.1总部管理中心总监职责1.2总部管理中心副总监职责1.3总部管理中心总监助理职责1.4总部管理中心秘书职责 2.事务管理部岗位职责2.1事务管理部经理职责2.2公文主管职责2.3公文干事职责2.4档案主管职责2.5会议管理主管职责2.6总裁公文流转秘书 3.计划实施推进部岗位职责3.1计划实施推进部经理职责3.2计划推进主管职责3.3计划推进专员职责3.4专项任务主管职责3.5专项任务专员职责4.大区管理中心岗位职责4.1大区管理总监职责4.2会议计划专项推进主管职责4.3会议计划专项推进专员职责4.4公文流转档案印信专员 5.分部管理中心岗位职责5.1分部管理总监职责5.2会议计划专项推进主管职责5.3会议计划专项推进专员职责5.4公文流转档案印信专员1. 总部管理中心岗位职责1.1总部管理中心总监职责报告上级：总裁督导下级：管理中心副总监、总监助理、部门经理岗位职责：a.协助总裁安排日常经营管理工作，督导总裁的事务、外联协调、公文信息等各项工作高效、有序运行；b.负责推进和督导公司战略决策、发展规划的实施，指导下属对决策、命令的落实情况进行跟踪管理；并协同人力资源中心对各级单位的战略决策、发展规划、计划任务的完成情况予以评估。c.负责对各中心、大区、分部提供管理工作的咨询、服务与支持；及时掌控集团整体业务运作状态，及时向总经理、决策层反馈相关问题。d.负责协调、组织各中心、大区、分部按照总裁、决策委员会的各项决议，协同运作。 e负责指导大区、各分部行政部有效开展与当地政府、机关等部门的外部联络及沟通协调，创造良好的外部经营环境，做好社会资源的整合；f.负责公司公文、印信、档案、会议、计划、专项任务工作的全面管理，负责下属各单位各级秘书的业务指导与监管工作；g.全面组织实施管理中心的各项职能任务，确保全国管理系统管理到位、督导严格、保障有力；h.负责对本部门员工、各地分部总经理办公室及全体员工的工作绩效进行综合考评，并提出人事任免决定；1.2总部管理中心副总监职责报告上级：总监督导下级：管理中心总监助理、办公室经理岗位职责：a.协助总部管理中心总监对公司重大决策及中、长期发展规划进行分解、细化。b.协助总部管理中心总监对总部各中心、大区、分部年度、月度计划任务的完成情况进行评价。c. 负责集团下属各公司、总部各中心的日常经营管理工作的协调、支持、资源保证d. 负责向各中心、大区、分部提供管理工作的咨询、服务、支持。1.3总部管理中心总监助理职责报告上级：总监、副总监岗位职责：a.协助总监、副总监安排日常管理工作，制定本单位的工作计划并监督实施； b.协助总监、副总监推进和督导公司战略决策、发展规划的实施与完成情况的评估；c.负责对各中心、大区、分部提供管理工作的咨询、服务与支持；及时掌控集团整体业务运作状态，及时向总监、副总监反馈相关问题。d.负责协调、组织各中心、大区、分部按照总裁、决策委员会的各项决议，协同运作。e. 协助管理中心总监、副总监进行业务调研，提出可行性方案。1.4总部管理中心秘书职责报告上级：中心总监、中心副总监督导下级：无岗位职责：a.协助管理中心总监进行日常的接待安排；b.跟踪并汇报各项专项任务、非专项任务的完成及跟踪执行情况；c.对公司相关公文的流转传阅；d.对管理中心文件的下发及执行情况进行跟踪；e.记录总部管理中心召开的各项会议，并及时将会议纪要下发； 2.事务管理部岗位职责2.1事务管理部经理职责报告上级：总监、副总监督导下级：办公室全体人员岗位职责：a.制定办公室的月度工作计划与总结并监督执行； b.协助总监、副总监推进和督导公司战略决策、发展规划的实施与完成情况的评估；c.负责对各中心、大区、分部提供管理工作的咨询、服务与支持； d.负责协调、组织各中心、大区、分部按照总裁、决策委员会的各项决议，协同运作。e.结合行政办公系统的实际工作状况，组织制订、修订、完善相关办公管理制度、工作流程，组织相关人员实施培训；并对各级单位的工作进行管理与监督f.全面理顺各分部的外联及社会关系，为总监、副总监审批相关文件提供意见；g.负责对本部门员工、各地分部行政办公系统员工的工作绩效进行综合考评，并提出人事任免意见； h.协助总监加强公司级会议的组织、协调与管理。2.2公文主管职责报告上级：办公室经理督导下级：本部门干事、各大区、各分部行政经理、秘书、行政主管等相关人员岗位职责：a.负责公文部日常行政管理工作；b.负责制定并完善公司公文管理相关制度与流程、保障公司公文流转的及时性、准确性及保密性，从而确保公司的政令畅通，提高企业整体行政办公效率；并对公司的公文管理工作进行全面指导与管理；c.负责制定并完善公司印信管理相关制度与流程，对集团各自公司的印信进行全面管理，并对各大区、各分部、各二级市场的印信管理工作进行全面指导与监督，确保公司印信的安全；d.对鹏投各中心、各部门、各子公司上报的拟发文文件进行审核、用印；e.对各级公司公文流转人员进行工作指导；f.对各级公司提供必要的文件查询；g.负责对每日销量接收人员名单进行更新。2.3公文干事职责报告上级：总部办公室公文部主管督导下级：各大区、各分部秘书、行政主管等相关人员岗位职责：a.对各中心、各部门、各子公司上报的拟发文文件进行审核、用印；并对文件电子版存档,定期与档案组进行交接；b.对分部上报文件签收目录进行整理、核对、补发、存档；c.对分部每日上报的分部发文进行审核，转发总部相关部门，并对电子版存档；d.协助用印、公文查询等工作；e.协助办公室其他日常工作。f.部门内部考勤：正确记录部门内人员的考勤情况，并按照公司人资中心的要求制作考勤表，按月及时上报。g.办公用品申请领用：每月按时申请部门内人员所需办公用品，并负责领取、分派。2.4档案主管职责报告上级：办公室经理督导下级：本部门干事及各地分部档案管理员岗位职责：a.认真学习档案法及有关档案工作的法律、法规、业务知识，不断加强档案意识，提高档案管理；b.负责档案室档案工作计划与总结，各项管理制度、工作规范的编制、修改，并在批准后组织实施和督促落实；c.集中统一管理企业形成的各种门类、各种载体的全部档案，并统筹规划整个档案工作的开展和建设；d.负责整理、分类、鉴定、保管、统计各类档案，并完成授权领导对档案的查询、借阅工作；e.负责对各级子公司、各中心（部门）、全国各分部的档案工作进行监督、指导，并定期检查其文件立卷归档工作，以保证文件的归档质量；f.负责组织各级子公司、各中心（部门）、全国各分部的档案员业务学习和培训；g.按照统一要求的规范格式编写卷内目录、案卷目录、案卷封面等档案辅助文件，做好全引目录等档案检索工具，积极开展档案利用工作；f.熟悉公司历史发展和档案情况，负责公司大事记及其他档案编纂工作。2.5会议管理主管职责报告上级：办公室经理岗位职责：a.负责制订和完善公司会议管理体系制度与流程。b.负责公司级会议的议题收集及会议通知下发等准备工作。c.负责协调总裁与房地产集团、国美数码、沃德商贸公司等各项例会/专题会的会议召开。d.负责公司级会议的议题收集、会场预定及会议通知下发等准备工作。e.跟踪公司级会议，做好会议纪要。2.6总裁公文流转秘书报告上级：办公室经理岗位职责：a.负责呈报总裁文件的接收、预审、呈报、分转及存档工作（含电子邮件及传真）；b.负责与香港公司的日常工作联络及承办、汇报；c.负责秘书值班工作d.完成上级交办的其它工作。 3.计划实施推进部岗位职责3.1计划实施推进部经理职责报告上级：办公室经理督导下级： 岗位职责：a.负责集团愿景、使命、战略推进规划，保证集团战略思想、经营理念落到实处。b.负责集团下属各公司年度经营管理计划、总部各中心、大区、分部的年度经营管理计划，月度经营管理计划的组织、检查、督导。c.负责总裁和决策委员会下达的专项任务、公司级会议产生的专项任务、总部各中心下发的专项任务的跟踪推进、考评。d.负责组织、支持下属各大区、各分部管理中心系统的工作和培训。3.2计划推进主管职责报告上级：督导下级： 岗位职责：a.负责总裁和决策委员会下达的专项任务、公司级会议产生的专项任务、总部各中心下发的专项任务的跟踪推进。b.总部各中心、大区、分部年度、月度计划任务及总结的评价、汇总。c.对重点专项和月重点工作的落实结果的调研及分析。3.3计划推进专员职责报告上级：办公室经理督导下级：各分部计划专管员岗位职责：8.1.1根据公司的调整结合公司实际情况和不同时期的需求，对月度工作计划相关制度进行修订；8.1.2负责对各单位月度工作计划的完成情况进行评价、汇总，作为对各级人员的考核依据；8.1.3协调解决月度工作计划管理工作中存在的问题，并指导各单位计划管理人员对公司文件精神的理解及阶段性总结，并提出考评意见；8.1.4负责公司横向、纵向部门之间的协调及沟通以及部门内日常管理工作；8.1.5协助领导完成战略计划方案的实施与推广。8.1.6负责在公司规定时间内收集各单位的月度工作计划（其中：国美各中心、国美各分部、地产公司所属部门），整理后上报至相关领导审批；8.1.7负责在月度计划审批后根据需要对各级单位上报的工作计划/总结进行抽检，并编制抽检报告；8.1.8定期完成各单位计划/总结上报情况通报（每季一次）；3.4专项任务主管职责报告上级：办公室经理督导下级：本部门专员、各分部专项任务工作管理人员岗位职责：9.1.1负责总裁、决策委员会（跟踪公司级会议并根据会议决议及内容形成专项任务）下达的所有任务的编制、跟踪及定期汇报工作；9.1.2负责各中心总经理下达的专项任务的跟踪及编制汇总表工作；9.1.3根据公司的调整，随时修订专项任务管理办法；9.1.4负责对各单位专项任务完成情况进行统计，作为对各级管理人员的考核依据；9.1.5负责总裁、常务副总裁下达专项任务单的编制及督办任务，并定期编制“任务完成情况 汇总表”，上报领导审批；9.1.6负责本部门文件的流转及资料管理；9.1.7负责指导和监督大区、分部专项任务管理工作；9.1.8根据公司级会议决议及要求形成专项任务单，下发并监督执行。3.5专项任务专员职责n 协助专项任务主管对总裁和决策委员会下达的专项任务、公司级会议产生的专项任务、总部各中心下发的专项任务的编制、下发。n 负责总裁和决策委员会下达的专项任务、公司级会议产生专项任务的汇总、统计。负责总部各中心下发的专项任务的汇总、统计。4.大区管理中心岗位职责4.1大区管理总监职责4.2会议计划专项推进主管职责4.3会议计划专项推进专员职责4.4公文流转档案印信专员大区公文流转、档案管理文员n 负责总部下发公文的分发、流转、管理。n 负责大区公文质量的审核及公文的发号、下发。n 负责对各分部公文管理工作的监督、指导。n 负责公司印信的使用管理并负责对各分支机构的相关工作进行指导、监督公司。n 负责公司下发文件的查询。负责对每日销量接收人员名单进行更新、并向总部管理中心报告。 5.分部管理中心岗位职责5.1分部管理总监职责5.2会议计划专项推进主管职责分部计划推进主管 n 负责大区、分部的年度经营管理计划，月度经营管理计划的组织、协调、修订、跟踪。n 负责总部下发的专项任务的跟踪推进。负责分部年度、月度计划任务及总结的评价、汇总。5.3会议计划专项推进专员职责负责公司下达的专项任务、公司级会议产生的专项任务的跟踪、推进、汇总、统计、上报工作。5.4公文流转档案印信专员分部公文流转、档案管理文员n 负责总部、大区下发公文的分发、流转、管理。n 负责分部公文质量的审核及公文的发号、下发。n 负责对各门店公文管理工作的监督、指导。n 负责公司印信的使用管理并负责对各分支机构的相关工作进行指导、监督公司。n 负责公司下发文件的查询。n 负责对每日销量接收人员名单进行更新、并向总部管理中心报告。head of a cow was normally placedinside a mummy. the doctors have not yet decided how the woman died. they feared that the mummy would fall to pieces when they cut it open, but fortunately this has not happened. the mummy successfully survived the operation. lesson78 the last one? 最后一枝吗？after reading an article entitled cigarette smoking and your health i lit a cigarette to calm my nerves. i smoked with concentration and pleasure as i was sure that this would be my last cigarette. for a whole week i did not smoke at all and during this time, my wife suffered terribly. i had all the usual symptoms of someone giving up smoking: a bad temper and an enormous appetite. my friends kept on offering me cigarettes and cigars. they made no effort to hide their amusement whenever i produced a packet of sweets from my pocket. after seven days of this i went to a party. everybody around me was smoking and i felt extremely uncomfortable. when my old friend brian urged me to accept a cigarette, it was more than i could bear. i took one guiltily, lit it and smoked with satisfaction. my wife was delighted that things had returned to normal once more. anyway, as brian pointed out, it is the easiest thing in the world to give up smoking. he himself has done it lots of times! lesson79 by air 乘飞机i used to travel by air a great deal when i was a boy. my parents, used to live in south america and i used to fly there from europe in the holidays. an airhostess would take charge of me and i never had an unpleasant experience. i am used to travelling by air and only on one occasion have i ever felt frightened. after taking off, we were flying low over the city and slowly gaining height, when the plane suddenly turned round and flew back to the airport. while we were waiting to land, an air-hostess told us to keep calm and to get off the plane quietly as soon as it had touched down. everybody on board was worried and we were curious to find out what had happened. later we learnt that t