[外语学习]收银英语.doc

酒店收银员英语（一）日常基本用语欢迎和问候语：1、Good morning/afternoon /evening , sir/madam早上（下午、晚上）好，先生（夫人）。2、How do you do? 您好！（初次见面）3、Glad to meet you . 很高兴见到您。4、How are you? 您好吗？ Fine, Thanks. And you? 很好，谢谢。您好吗？5、Welcome to our hotel/restaurant. 欢迎到我们宾馆（餐厅）来。6、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。答谢和答应语:1、Thank you (very much) . 谢谢您（非常感谢）。2、You are welcome . 不用谢。3、Not at all. 不用谢。4、Its my pleasure . 非常高兴为您服务。5、Thank you for staying in our hotel. 感谢您在我们酒店下榻。6、Im sorry . 很抱歉。7、Excuse me . 对不起。8、Im sorry ,Its my fault. 很抱歉。那是我的过错。9、Sorry to have kept you waiting . 对不起，让您久等了。10、Sorry to interrupt you . 对不起，打扰您了。11、Im sorry about this. 对此表示抱歉。12、Thats all right. 没关系。13、I beg your pardon. 对不起，没听明白14、Im sorry,I dont understand.Could you repeat that?没听懂，可以重复一遍吗？15、Just a moment,please.Ill get the manager. 您稍等，我去叫经理。征询语：1、Can(May)I help you? 我能帮您什么吗？2、What can I do for you . 我能为您干点什么？3、Is there anything I can do for you ? 有什么能为您效劳的吗？4、Just a moment , please. 请稍等一下。5、Certainly. 当然可以。6、Yes, of course . 当然可以。指路用语:1、Go upstairs/downstairs. 上楼/下楼。2、Its on the second (third) floor . 在二（三）楼。3、Where is the washroom /restroom/ elevator)? 请问卫生间/休息室/电梯在哪儿？4、This way ,please. 请这边走5、Turn left /right. 往左转/右转。6、Its in the lobby near the main entrance. 在大厅靠近大门。7、Its at the end of the corridor. 在走廊尽头。提醒用语：1、Mind/(Watch)your step. 请走好。2、Please be careful. 请当心。3、Please dont leave anything behind. 请别遗忘您的东西。4、Dont worry. 别担心。5、Take it easy. 放心好了。6、Please dont smoke here. 请不要在这边抽烟。 告别语：1、Goodbye. 再见。2、See you later. 再见。3、Good night . 晚安。4、See you tomorrow. 明天见。5、Goodbye and thank you for coming. 再见，谢谢您的光临。6、Goodbye and hope to see you again. 再见，希望再见到您。7、Have a nice trip! 一路平安！8、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！（二）收银员英语常用词汇bill 账单cash 现金total 总计receipt 收据Pre-authorized预授权invoice 发票together 一起地deposit 押金signature 签字separately 分开地change 零钱check 支票discount 折扣常用短语check out 结帐make payment 付账how much 多少钱pay in cash 现付credit card 信用卡sign the bill 签单service charge 服务费minimum charge 最低消费foreign currency 外币foreign exchange 外币兑换exchange rate 兑换率draw up 结算常用句子A:客人提出结帐1、 Im checking out. 我要结帐2、 Check, please! 麻烦结账3、 We are ready to pay. 我们要结账B：给客人出示账单1、 Just a moment,please.Ill draw up the bill for you. 稍等，我帮您结算一下。2、 Here is your bill. 这是您的账单3、 Here you are. 给您4、 That comes to 48 yuan. 一共是48元5、 The total is 48 yuan. 一共是48元C：询问结帐方式1、Would you like to pay separately or together? 您要分开付还是一起付？2、How would you like to pay? 您要怎么付款？3、How would you like to make payment? 您要怎么付款？4、How would you like to settle your bill? 您要怎么付款？D:客人结帐方式1、 We asked for separate checks. 我们的账要分开结。2、 Ill pay for both of us. 两份都算在我账上。3、 Ill use my credit card. 我要刷卡。Please singn on the line. 请在线上签上您的名字。Please sign your name here 请您在这里签名。4、 Ill pay by cash. 我要付现金。5、 My company will pay the bill. 由我的公司支付。6、 Sorry,we dont accept personal checks in our hotel.对不起我们不接收私人支票。E：找零钱开发票1、 Please connt the change. 请点一下找您的零钱。2、 Just a minute,Ill write out a receipt for you. 稍等，给您开发票。3、 Here is your receipt. 这是您的发票。F：兑换外币1、May I exchange some money here? 这里可以兑换外币吗？2、Whats the exchange rate today? 今天的汇率是多少？3、Todays exchange rate is 7.5yuan against 1us dollar.今天的兑换率是1美元兑换7.5元人民币.4、How much would you like to change? 您想换多少钱？H：其他常语句1、 Theres a 10 service charge. 要加收百分之十的服务费。2、 The minimum charge is 150 yuan per person. 每人最低消费是元。3、 Can you break a 100yuan? 你能找开元吗？4、 Your credit card was denied. 您的信用卡被拒收。5、 Did you have breakfast? If no,you can do it first.您用过早餐了吗？如果没有可以先去用早餐。6、 Whats this 12-yuan for? 这元是什么钱？7、 Thats for the phone calls you made from your room.这是您在房间打电话的费用8、 Did you take anything from the mini-bar? 您房间小酒吧里有什么消费吗？9、 Would you like to settle the difference in cash? 您用现金支付差额吗？10、 There is a twenty percent discount. 给您打八折11、 It is 380 yuan per night. 380元每晚。12、 We need an advance deposit by credit card or in cash.需要您用信用卡或者现金支付押金。（三）酒店常用英语常用词汇manager 经理supervisor 主管journey 旅程weather 天气quarter 一刻钟congratulations 祝贺bank 银行cancellation 取消confirm 确认colleague 同事percent 百分之。January 一月February 二月March 三月April 四月May 五月June 六月July 七月August 八月September 九月October 十月November 十一月December 十二月Sunday 星期日 Monday 星期一 Tuesday 星期二 Wednesday 星期三 Thursday 星期四 Friday 星期五 Saturday 星期六 weekdays 周一至周五 weekend 周末passport 扩照opposite 对面的elevator 电梯souvenir 纪念品lobby 大堂supermarket 超市booth 雅间breakfast 早餐lunch午餐supper 晚餐dinner正餐，宴会lemonade 柠檬水order 点菜sake 清酒pepper 胡椒snack 小吃，零食teppanyaki 铁板烧hot pot 火锅opener 开瓶器plate 盘子knife 刀fork 叉bowl 碗chopsticks 筷子candle 蜡烛lighter 打火机butter 黄油jam 果酱cigarette 香烟napkin 餐巾toothpick 牙签apparatus 健身器材常用短语Entertainment Department 娱乐部Shopping Arcade 商品部International Conference Hall 国际会议厅Conference Room 会议室Room Reservation 客房预订Any time 随时Hold the line 别挂电话Half price 半价Service charge 服务费Check in 登记住宿Check out 结账离店Room card 房卡Breakfast ticket 早餐券Very Important Person （VIP） 重要客人Business card 名片Room service 送餐服务Laundry service 洗衣服务Business hour 营业时间Western food 西餐Tanjia cuisine 谭家菜Cantonese food 粤菜UBC coffee 上岛咖啡Baby chair 婴儿椅Soda water 苏打水Orange juice 橙汁Mineral water 矿泉水Ice cream 冰淇淋Wine list酒水单French fries 炸薯条Japanese cuisine 日本菜式Paper napkin 餐巾纸Health club 健身房Billiard room 台球室Swimming pool 游泳池Race apparatus 跑步机常用句子1、 Welcome to Great Wall hotel! 欢迎来到长城酒店！2、 Call for service at any time. 有事随时叫我。3、 Thank you for waiting. 谢谢您的等待。4、 How do you like our hotel? 您对我们酒店的印象如何？5、 Is this your first time to visit QHD? 这是您第一次来秦吗？6、 Ill try my best to help you. 我会尽力帮助您。7、 Sorry to have kept you waiting. 对不起，让您久等了。8、 Thank you for your comments. 感谢您的意见。9、 Breakfast will be served form 7:00 to 9:30 at the hall of Chincse restaurant.早餐时间是7-9，地点是中餐大厅。10、 Go straight ahead, and then turn your left, its just opposite the elevator.向前走，然后左转，就在电梯对面。11、 Could I surf the Internet in your hotel? 你们酒店可以上网吗？12、 How many people are there in your party? 您一共几位？13、 Ill repeat it for you, a table for six for tonight. It is Western food and you are coming at 6:30. 我重复一下您的预定，今晚西餐六人位，6：30到。14、 Thank you for calling us. Well expect you. 谢谢您的来电，我们期待您的光临。15、 Whats your business hour? 你们的营业时间是怎么样的？ Our restaurant is open from 10:30a.m.until 12 midn