餐饮服务基础用语(英语).doc

餐饮服务用语称谓（Addressing）：（1）（直接）Mr.（先生），Mrs.（太太），Ms.（女士，小姐），Miss（小姐），sir（先生），madam（女士、夫人），gentleman（先生），gentlemen（gentleman的复数），lady（女士），ladies（lady的复数），young lady（年轻的女士），young gentleman（年轻的先生）（间接）the lady with you（和您一起的女士），the gentleman with you（和您一起的先生），that lady（那位女士），that gentleman（那位先生）问候（Greeting）：（2）Good morning/afternoon/evening，sir/madam!（早上好/下午好/晚上好，先生/夫人!）（3）How are you today，sir?（您好吗，先生?）欢迎（Welcoming）：（4）Welcome to the Winter Flower/our restaurant.（欢迎光临冬之花/我们的餐厅。）（5）Were glad to see you again.（很高兴又见到您。）询问/征询（Asking/inquiring）：（6）May I have your name，please?（可以告诉我您的名字吗?）（7）Your initials，please?（请告诉我您姓名的首字母。）（8）May I take your order now?（可以点菜了吗?）（9）May I have your signature here，sir?（请您在这里签名。（10）May I know whom Im talking to?（请问您是哪位?）（打电话时用）（11）May I be of（your）service，madam?（请让我为您服务，夫人。）（12）May I recommend our to you，sir?（先生，我向您推荐。）（13）How about a ?（怎么样?）（14）Would you like me to book you a ?（为您预订，可以吗？）（15）Would you like to sit by the window?（您喜欢坐窗边的位置吗？）（16）Would you like to have a cup of tea?（您来一杯茶吗？）（17）Is there any thing else I can do for you，madam?（夫人，您还有什么需要吗？）祝愿/祝福（Expressing good wishes）：（18）Have a pleasant stay with us，madam.（愿您和我们共度好时光。（19）Have a nice day/a pleasant evening/a good weekend!（祝您今天/今晚/周末愉快!）（20）Enjoy your stay/day.（祝您愉快!）（21）Happy New Year/Birthday!（新年/生日快乐!）（22）Merry Christmas!（圣诞快乐！）对一般祝愿的回答（Answers to good wishes）：（23）You too，Mr./Ms./Mrs./Miss. （也祝您愉快!）（24）The same to you，sir/madam.（也祝您愉快!）致谢（Expressing thanks）：（25）Thank you very much.（非常感谢!）（26）Thank you for coming.（谢谢您的光临!）（27）Thank you for being so understanding.（谢谢您的理解。）（得到谅解时用）（28）Thats very kind of you. Thank you very much.（您真是太好了!谢谢!）对致谢的回答（Answers to thanks）：（29）You are welcome.（不用谢!/别客气!/乐意为您效劳!）（30）With pleasure.（不用谢!/别客气!/乐意为您效劳！）（31）My pleasure.（不用谢!/别客气!/乐意为您效劳!）（32）Thank you.（用升调）（不用谢!/别客气!/乐意为您效劳!）（33）Glad to be of service. Please feel free to contact us anytime.（很高兴为您服务，请随时与我们联系。）致歉（Apologizing）：（34）Excuse me.（不好意思，打扰一下!）（打扰客人时）（35）Im awfully sorry.（真是很抱歉!）（36）I beg your pardon，sir.（请您原谅！）（37）Excuse me for interrupting.（抱歉，打扰一下。）（不得不打扰客人时）（38）Sorry to have bothered you.（抱歉，打扰了!）（打扰客人后）（39）Im very sorry. There could have been a mistake. I do apologize.(对不起，可能出了什么差错，我真诚向您道歉。）（有投诉时）（40）Im sorry. A guest is waiting for me.（抱歉，有个客人正在等我过去。）（终止谈话时用）（41）Im sorry. Im being called.（不好意思，有人叫我/有个电话找我。）（终止谈话时用）（42）Im sorry to have kept you waiting，sir.（抱歉让您久等了!）（让客人久等时用）（43）Im sorry. The restaurant is fully booked.（很抱歉，餐厅己经订满了。）对致歉的回答（Answers to apology）：（44）Thats all right.（没什么。）（45）It doesnt matter.（没关系。）（46）Its nothing.（这没什么。指示（Directing）：（47）Let me show you.（我给您带路吧。/我指给您看。）（48）This way，please.（请这边走。（49）It will be on your right hand side. You cant miss it.（就在您的右手边。您会看到的。）（50）Go straight ahead.（直走。（51）Go down to the lobby.（往下走到大堂。）（52）Please take the 1ift to the 3rd floor.（请乘电梯到三楼。）（53）Turn left/right at the first exit.（在第一个出口向左/右拐。餐厅常用英语一百句1、早上好（午安、晚安）Good morning.(afternoon evening)2、您好！ How are you? How do you do?Welcome to golden city restaurant.3、再见，欢迎下次再来！Good-bye! Come again next time, you are Welcome.4、慢走，感谢您的光临。Mind your step and thank you for coming.5、请稍等。Please wait a moment. Just a moment. Just a minute.6、请原谅。Excuse me.7、对不起，让您久等了。Sorry to have kept you waiting so long.8、请问您有几位？For how many?9、请跟我来，请这边走。Come with me, please. follow me, please.10、请问您贵姓？May I have your fist name?11、请问您喝什么茶？What kinds of tea would you like to drink?12 、请稍候，我们马上给您安排。Just a moment, please. we will arrange, it for you right away.13、请问您有预订吗？Do you have a reservation?14、您看坐在这里可以吗？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、对不起，那边的桌子已给预订了。Im sorry that table is already reserved.17、不用谢，很乐意为您服务。Not at all, Im glad to serve you.18、这是菜单，请问现在可以点菜了吗？Here is menu, Are you ready to order mow?19、您想吃中餐还是西餐。Would you like to have Chinese food or European food?20、今天的特别介绍是粉蒸甲鱼和蒜茸开边大虾。The recommendation of the day is.21、我们有葡萄酒、白酒、啤酒和各式软饮料。We have got port, white wine beer and different kinds of soft beverages.22、请问您想喝点什么。What would you like to drink, please.23、请问需要加冰块吗？Do you need any ice-blocks, please?24、请问需要冷饮还是热饮。Would you like to have a cold-drinks or hot drinks?25、请用茶。Have a cup of tea, please!26、请用香巾。Have a piece of napkin, please!27、我们的菜式有广东风味、北京风味、四川风味，您喜欢哪一种？We provide Cantonese BeiJing Sichuan food which style do you like.28、祝您午餐（晚餐）愉快！Please enjoy your lunch (dinner)!29、打拢了，请问现在可以上菜吗？Im sorry to disturb you. Shall I bring in your food now?30、对不起，我能把这个盘子撤走吗？Im sorry, Can I take this plate away?31、对不起，我把它换成小盘子好吗？Im sorry, May I have it changed the small plate?32、您想试一下本地的特色吗？Would you like to try local speciality?33、请问您喝什么茶？What kinds of tea would you like to drink?34、您先来杯啤酒好吗？Would you like to start with a glass of beer?35、如果您感时间的话，我给您安排一些快餐好吗？If youre hurry Ill arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.36、对不起，这个品种刚刚售完。Im sorry, the variety is just out of stood(there arent any left)37、对不起，您是否介意与那位先生同坐一桌？Im sorry, would you mind sitting the table with that gentleman. 38、对不起，现在已经客满了。Im sorry the restaurant is full now.39、对不起，现在已经没有厅房了。Im sorry the banqueting hall is full now.40、如果您不介意，坐在那边角落里好吗？Would you mind sitting over there in the corner.41、如果您愿意，可以先到大堂休息一下，一有空位我马上通告您。You may have a rest in the lounge if you like.42、我们的早餐券包括一碗稀饭、二笼包子、一碟小菜。Our breakfast coupon includes a bowl of rice gruel two portions of steamed stuffed buns and a plate of dish.43、很抱歉，我们立即采取措施，使您满意。Im sorry well take measures at once Be satisfied you.44、先生您喜欢用筷子还是刀叉。Would you like to use chopsticks or knife and forks, sir?45、服务员我想买单。Waiter I want to pay my bill.46、请给我一杯可乐。Please give me a can of coca-cola.47、请问卫生间在哪里？Where is the toilet?48、先生（女士）这是您的帐单吗？Here is your bill, sir(lady)?49、一共是128元，请问您付现金还是信用卡？The total amount is 128 yuan, Do you pay the bill by cash , o credit card?50、我们这儿不收小费，但是我仍很感谢您。We dont accept tips But Im very grateful to you.51、请稍等，我马上来收拾。Just a moment, please Im clear it right away.52、小姐，我想订一个明晚的厅房。Miss I want to reserve a banqueting hall for tomorrow evening 53、请问需要大厅房还是小厅房？Do you need a big banqueting hall or small one?54、服务员，您们的早餐都有什么？Waiter , what has your breakfast got?55、我们的早餐主要供应粤式早茶。Our breakfast supply Cantonese early morning cup of tea.56、先生请问您的牛肉要几份熟的？How would you like your beef? Rare, medium or well-done, sir?57、先生您的菜已经上齐了。Your dish is all here, sir.58、还要点水果和甜品吗？Would you like fruit and dessert, else?59、对不起，我到厨房给您催一下。Sorry, I tell the cooker to hurry.60、哦！很抱歉这个菜的烹饪时间较长。Oh, very sorry, It takes quite some time for this dish to prepare.61、小姐，我想要一个二人的餐桌。Lady I want to reserve a table for two.62、请问需要主食吗？Do you need any staple food?63、请问您对今天的菜肴有何意见？What do your opinion of todays order?64、对不起，我们这没有生力啤酒。Sorry, we havent San Miguel beer.65、您试一下百威啤酒好吗？Would you like to try Budweiser beer?66、当然可以。Of course.67、谢谢您提出的宝贵意见。Thanks for your precious opinions.68、我们将努力改进。Well try our best to improve.69、对不起，那是整瓶卖的。Sorry, Its sold by the bottle.70、请问您对菜肴有什么特殊要求吗？Anything special youd like to have on the menu?71、这是发票和找头，请收好。Heres the receipt and change, keep it, please.72、好的，我一定尽快给您做好。All right , Ill have it for you as soon as possible.73、隆中是我们襄樊的名胜古迹。LongZhong is a place of historical interest in our XF.74、好的，我去拿来。Ok, Ill get it for you.75、我们这有清茶、菊花茶、八宝茶。 We have green tea, chrysanthemurn tea eight treasures tea.76、先生，傣式烤牛肉很不错，我建议您们点一个。Sir, Roast beef in “Thailand” style is very good. I suggest you to order one.77、请问土豆做咸泥、烤的还是煮的？Is the potato roast or boiled? 78、先生，有什么需要我帮忙的吗？What can I do for you, sir?79、先生，请问您是找人吗？Are you come to see anyone, sir?80、小姐，请问您们的酒吧在哪里？Where are your bar, lady?81、哦，在大堂，我带您去好吗？Oh At the lobby, Shall I show you to go?82、先生，请问是用餐吗？Will you have dinner, sir?8