有效沟通的自我评估.doc

1.1Effective Communication Self-Evaluation有效的沟通技巧自我评估Reflect upon your daily communication with your colleagues, team members, customers, etc. at work and put a “ ” in the appropriate column to indicate the number of times you practice the following communication items below.细想你和同事，队友，客户等等在工作上的日常沟通。在下列各项沟通的项目中，在适当的专栏内打个 “” ，以显示你在实行以下沟通项目的次数。Do you:你是否：Most of the time很多时候Frequently时常地Occasionally偶尔地Almost Never几乎不曾经1. Tune out people who say something you dont agree with or dont want to hear?忽视别人所说的一些你不同意或不愿听的事情？( )( )( )( )2. Concentrate on what is being said even if you are not really interested?虽然对别人说的事情不感兴趣，但还是会集中精神继续听？( )( )( )( )Do you:你是否：Most of the time很多时候Frequently时常地Occasionally偶尔地Almost Never几乎不曾经3. Assume you know what the talker is going to say and stop listening?预测你晓得他人将会说的话而停止聆听？( )( )( )( )4. Repeat in your own words what the talker has just said?用你自己的词句重复刚才说话者所说的话？( )( )( )( )5. Listen to other persons viewpoint, even if it differs from yours?即使他人的看法与你不同，你仍会聆听？( )( )( )( )6. Learn something from each person you meet, even if it is ever so slight?会从每个遇见的人那里多多少少学习一些东西？( )( )( )( )7. Find out what words mean when they are used in ways not familiar to you?当你看见熟悉的词汇用在不同的地方时，你会找出词汇的含意？( )( )( )( )8. Form a rebuttal in your head while the speaker is talking?当发言人正在说话时，你的脑海中会浮现一种反驳？( )( )( )( )Do you:你是否：Most of the time很多时候Frequently时常地Occasionally偶尔地Almost Never几乎不曾经9. Give the appearance of listening when you arent?虽没有在聆听，但仍表现的似在其中？( )( )( )( )10. Daydream while the speaker is talking?当发言者正在说话时，你在发白日梦？( )( )( )( )11. Listen to the whole message what the talker is saying verbally and nonverbally?可以从发言者在语言和非语言上所发出的讯息聆听出所叙述的完整讯息？( )( )( )( )12. Recognize that words dont mean exactly the same thing to different people?认同词汇对每个人有不同的意义？( )( )( )( )13. Listen to only what you want to hear, blotting out the talkers whole message?删除发言者的完整讯息以单单聆听你要听的？( )( )( )( )14. Look at the person who is talking?看着发言的人？( )( )( )( )Do you:你是否：Most of the time很多时候Frequently时常地Occasionally偶尔地Almost Never几乎不曾经15. Concentrate on the talkers meaning rather than how he or she looks?专注在发言者所要表达的讯息多于他或她的样貌？( )( )( )( )16. Know which words and phrases you respond to emotionally?晓得哪些词汇及短语会使你做出情绪上的反应？( )( )( )( )17. Think about what you want to accomplish with your communication?想过什么事情是你可以运用沟通来达成的？( )( )( )( )18. Plan the best time to say what you want to say?计划最好的时机说出你所要说的话？( )( )( )( )19. Think about how the other person might react to what you say?试想他人如何对你所说的话做出回应？( )( )( )( )Do you:你是否：Most of the time很多时候Frequently时常地Occasionally偶尔地Almost Never几乎不曾经20. Consider the best way to make your communication (written, spoken, phone, bulletin board, memo, etc.) work?思考使你的沟通技巧运作（书写说话电话告示栏备忘录）的最佳方法？( )( )( )( )21. Think about what kind of person youre talking to (worried, hostile, disinterested, rushed, shy, stubborn, impatient, etc.)?想想你的说话对象是怎么样的人（忧虑的怀敌意的不感兴趣的匆忙的害羞的顽固的没有耐性的等等）？( )( )( )( )22. Interrupt the talker while he or she is still talking?打扰正在说话的发言者？( )( )( )( )23. Think, “I assumed he or she would know that”?想，“我假设他或她会晓得”？( )( )( )( )24. Allow the talker to vent negative feelings toward you without becoming defensive?允许发言者对你做出负面的发泄也不做出反击？( )( )( )( )Do you:你是否：Most of the time很多时候Frequently时常地Occasionally偶尔地Almost Never几乎不曾经25. Practice regularly to increase your listening efficiency?常常练习以提升你聆听能力的技巧？( )( )( )( )26. Take notes when necessary to help you to remember?需要时摘录重点以帮助记忆？( )( )( )( )27. Hear noises without being distracted by them?不因听到噪音而分散注意力？( )( )( )( )28. Listen to the talker without judging or criticizing?聆听发言者所说的并不作出判断或批评？( )( )( )( )2