如何让客户回复邮件.doc

2012-05-14 10:51 如何让外国客户回复我们的邮件？ 外贸销售5年了，这五年里，有成功也有失败过，人只有学会总结经验，吸取教训，才会更容易成功，尽量避免失败，效率也会更高，省得老是在思考，如何开发客户？如何让客户回复我？这个是要方法的，是有规律可寻的，接下来，就让我们一起来探讨探讨。 据我的客户回复率来讲，按以下步骤来，回复率会更高一些，其实一个单子的成功与失败，懂得如何跟进是很重要的。第一步，发本公司的简介， 第二步，发本公司的证书，（有得话，就尽量发给客户） 第三步，发报价 以上三步必须同一时间发出，过三天，如果还是没有回复，那么就； 第四步，打电话给客户，问收到没有，让他去检查邮件，还是没收到回复；那么过五天后； 第五步，发产品的材料图片给客户，包装，厂房图片等给客户当然以那个价格为准。如果还没回复；那么过一周后第六步，就要开始进行跟进了；如下邮件（转发来的样板）；Hope you are fine, my friend.It is regret that I havent received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply. As we dont want to lost a good customer like you!If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with your.第七步，到周末了，赶紧发一封邮件祝客户周末快乐，可以发歌曲，笑话，音乐等等。还是没回？那么就下面吧；第八步，如果客人还没有回信,一周后再问客人不回信的真实原因.(一般情况,70%的客人会告诉你他的原因)（转发来的样板）；Glad to contact you again!Have you kindly check my offer? Hope they are workable for your market! Sorry that we still dont receive any information from you. I would apprreciate for your any comment about our offer, including price, quality, sercive. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!第九步，仍然没收到客户回复，之后的日子里,可以尝试新产品的报价,刺激下客人的神经. 我通常是这样写的：Good day!My quotation of digital photo frame you might have received and considerated. could you kindly advise your comments at your earlier convenience? If the products isnot your are expecting,pls advise me your details requirement, I will re-offer asap.I am of service at any time!第十步，但是，不同的客人，我会变换着写邮件，让客人知道我们公司，产品的存在我不会把客人缠得太紧，约十来天给他一封邮件我通常这样回复的：Dear *,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again,if you have any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.I am waiting for your reply ASAP.Best regardsWennie第十一步，但是，想成功可不是容易的事情Dear sirHave you received our quotation of ., if you have any further question,please dont hesitate to contact us. We are waiting for you comment about our quotation.We hope that we can establish a good business relationship with you in the nearest future.Your prompt reply will be appreciate.第十二步，回复A：直接去函敦促 Dear xxx, Wish everything well with you and your esteemed company ! We are in receipt of your letter dated Aug 10 , and as requested was expressed you 3 catalogues for our refrigeration goods . We hope they will reach you in due course and will help you in making your selection . Wish we will promote business as well as friendship! Best wishes ! Kevin 第十三步，回复B： 先写邮件问清情况。本人觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU? 再问何时开L/C 或汇订金过来.如客户没回复，那你应该(很有必要)打个电话过去问清情况。是价格问题还是临时发生改变? 客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。 Dear Sir, Good morning! Hope you have got a wonderful weekend! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of * dated * * * according to your relative inquiry. Have you got (or checked) the prices or not? ( You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on severice of you in near future. Looking forward to your prompt response, Thanks and best regards, Kevin 第十四步，回复C：如果仍然没有回音的话，可以在一、两个月后再写一封信。 Dear Sir, Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with comptetitive prices as per your request. By the way, how about your order (or business) with item *? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and bes