商务英语电子模板.doc

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袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆膈莈薄袁肄莈蚆蚄羀莇莆袀袆肃蒈蚃螂肂薁袈肀肁芀蚁肆肁蒃羆羂肀薅蝿袈聿蚇薂膇肈莇螇肃肇葿薀罿膆薂螆袅膅芁薈螁膅莄螄腿膄薆蚇肅膃蚈袂羁膂莈蚅袇膁蒀袁螃膀薂蚃肂芀节衿羈艿莄蚂袄芈薇袇袀芇虿螀腿芆荿薃肅芅蒁螈羁芄薃薁袇芄芃螇螃莃莅蕿肁莂蒈螅羇莁蚀薈羃莀莀袃衿荿蒂蚆 Chapter 2 Business Letters商贸信函Unit 1 Promote Products 介绍产品1介绍移动电话2杂志招揽广告3介绍真丝绣衣4向老客户推销新产品5介绍橡胶挤压机6介绍吸尘器Unit 2 Establish Business Relations 建立业务关系1从商务参赞处获得资料2请求建立联系3回复对方建立商业关系请求4请求担任独家代理5拒绝对方担任独家代理6同意对方担任独家代理7借引荐建立业务关系8与有过贸易往来的公司联系9请求客户作推荐人10请客户征询其他公司11物色代理商12欢迎新代理商13欲建立商务关系14从银行处获悉商务信息15联系久未订货的客户Unit 3 Enquiry and Reply询价及回复1螺钉询价2字幕机零配件询价3初次询价4机械设备询价5锦缎手袋询价6询问产品价格和付款条件7数码相机的询价8询问产品的情况9询问满足需求的产品10回复索要产品目录的邮件11答复询盘12附减价价目表13通知客户价格调整14说明价格调整原因Unit 4 Offer and Counter-offer报盘与还盘1报录影机价格2座椅报价3大米和大豆报价4报鞋子实盘5报雨衣虚盘6报蓄电池型号参数7报虚盘8报实盘9发掘新供应商而进行还盘10葡萄酒还盘11家具还盘12还盘13拒绝还盘14回函拒绝还盘15回复还盘Unit 5 Order and Reply订货及答复1订购裤子2试订购小批量衬衫3订购衬衫4订购羊皮手套5订购自行车6接受订单7肯定答复订单8感谢客户订货9订货确认10取消订单11缺货12回复订购无货13订购产品无货，询问可否替代14因货期而拒绝买方订单15因无货而婉拒买方订单Unit 6 Payment付款1要求或申请分期付款信函2银行汇票付款3催开信用证4 催开信用证回复函5请求更改付款方法6 同意更改付款方式7 买方通知卖方信用证已开立8 要求承兑交单的付款方式9 修改信用证10请求延期付款11拒绝延期付款12同意延期付款13索取逾期账款14再次索取欠款15三度索取欠款Unit 7 Shipment and Delivery装运与交货1洽谈包装和标志2 对包装要求的回复3出口商通知包装、唛头和装运情况/4包装信息5 重新包装6催促装运安排7要求提早装运8拒绝提早装运9要求客户负担样品运费10装运通知11要求缓装12寻求运输代理服务13代理寻求买家指示14委托装船15指定木箱包装的材料及规格16指定包装的材料、重量及唛头Unit 8 Complaints and Adjustments索赔及理赔1投诉货物破损3由于包装问题索赔4首批到货不合格，保留索赔权5包装不妥要求索赔6抱怨包装不妥烦请下次改进7抱怨货物损坏并索赔8抱怨货物不符9接受更换货品并改进10拒绝客户的要求11应付难办的客户12同意给客户调换货物13同意给客户调换货物14接受赔偿要求15为送错商品致歉16解释双方都有责任17调解客户退货Unit 9 Examples of Contract合同范例1销售合同2装配合同3代理协议4补偿贸易合同5工程合同Unit 10 Examples of Report报告范例1公司管理改革方案报告2员工福利报告3加强保安措施报告4日常工作报告5正式报告Chapter 3 Office and Social Letters办公及社交信函Unit 1 Announcement通知及通告1开业通告2合伙人变更通告3搬迁通知4调动通知5扩张营业通告6设立分公司的通知7发布并购消息8公司重组启事9招标通告Unit 2 Job-getting and Resignation Letter求职招聘与辞职信1求职信2笔试和面试通知3通知录取4拒信5工作接受函6工作拒绝函7辞职信8接受辞职Unit 3 Invitation Letter邀请信1邀请参观贸易展览会2邀请参加会展3邀请参加年度销售会议4邀请参加国际商务大会5邀请客户参观公司6非正式邀请参加晚宴7非正式拒绝晚宴函8正式拒绝晚宴函9接受共进午餐的邀请10外企邀请函Unit 4 Appointment Letter约见信1预约2非正式的预约3要求约见4 请求约见5约定电话时间6总经理约见业务人员7确认约会8同意约见9拒绝约见10不能约见11请求变更约会Unit 5 Congratulation Letter祝贺信1祝贺新公司成立2祝贺总经理任职3祝贺晋升（一）4祝贺晋升（二）5对祝贺晋升的回函6贺成为董事会成员7贺同事荣退Unit 6 Recommendation Letter推荐信1自荐信2熟人写的推荐信3推荐优秀的推销员4上司写的推荐信5受人之托写的推荐信6普通推荐信Unit 7 Thanks Letters感谢信1感谢信2感谢热情款待第三人3感谢惠赐资料4回复客户的感谢信5感谢工作推荐人6感谢客户推荐人7感谢客户的长期支持8感谢别人的盛情款待9因私感谢10感谢刊登我方信息Chapter 2 商贸信函 Business LettersUnit 1 介绍产品 Promote Products1介绍移动电话Dear Customer:We are delighted to send you our 2009 Cellular Phone Brochure, which we hope you will find of interest.Our brochure features our latest cellular phones, which we manufacture ourselves. Please let us know if you wish to receive details on one particular type or on a wider range as we would be pleased to send you additional information.With over twenty years experience in the production and sale of telephone equipment, we are confident that our products will give our users full satisfaction.We very much look forward to hearing from you.Yours,2杂志招揽广告Dear Sirs:Thank you for your business. Your advertisement is currently represented in our magazine. This is the only magazine of its kind which reaches all companies in the building and construction industry in the UK. Advertising in our directory was a wise move on your part. We are currently compiling a new edition of the directory which will be published in April 2010.The new edition will be expanded to include major manufacturers of plumbing equipment in the European Union. For proper coverage in the directory, you ought to appear in more than one category. If you do opt for a multiple listing, you will be able to buy space in additional categories at half price. You can be assured that the new edition will be on the desks of all the major decision makers in the building and hardware trades. Please reply the form by e-mail and transmit the appropriate fee to our account: XXXXXXXXXX in XXX bank. Thanks again for your business. Yours,3介绍真丝绣衣Dear Sirs:Thank you for your e-mail of Aprial 2 in reply, we are sending you each of our catalogue and price list in enclosure.Our“Pink Flower” brand embroidered silk blouses are made of light, smooth, airy and moisture absorbent pure silk fabrics, and matched with exquisite Suzhou Embroidery. Contrived by celebrated dress-designers and well-tailored with excellent technique, they are enjoying growing favors among ladies of the fashionable world for latest pattern, attractive design, fine craftsmanship and comfortable wear.Orders to be made with buyers materials and according to buyers designs are also cordially welcome.We hope to establish direct business relations with you and assure you of our close co-operation.We are awaiting your reply.Yours faithfully,4向老客户推销新产品Dear Sirs:I enclose an illustrated supplement tours catalogue. It covers the latest designs which are now available from stock. We are most gratified that you have, for several yeas. Include a selection of our products in your mail-order catalogues. The resulting sales have been very steady. We believe that you will find our new designs most attractive. They should get a very good reception in your market. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy