时代光华-商务礼仪试题和答案.doc

out city created, and care masses life, focus work, in-depth investigation, more out boutique masterpiece, makes we of research results more to into led of decision vision, more to in national some has effect of newspaper Shang published, for advance work, and publicity changde play due of role. Third, information submitted to be pragmatic. Quick and timely. The ancients said: for the time system; statement back for the time being, nothing. Therefore, the submission of information to do four, that is, find the problem faster, editorial writing, send and read faster approval and feedback to implement quickly. To be true and accurate. True mainly reflect the full picture of events, one is one, two, this is the life of the information. Accuracy is primarily qualitative and quantitative questions, quantitative objective of publicQualitative logic. To be reliable and useful. We submit information to have access to decision-making, to guide and promote the work and solve practical problems. Mixed cum. On the negative information and emergency information, rapid escalation in strict accordance with the procedures, firm, newspaper, newspapers, never late, fail to report, false claim and skimming. Investee 2. supervision and insist on, around and protecting their interests to touch the truth, seek practical results. Adhere to people-oriented, the most important thing is to realize, safeguard and develop the fundamental interests of the overwhelming majority of the people. We carry out inspection, so must go deep among the masses, go deep into the realities, always pay attention to the peoples livelihood, to grasp the public sentiment, and earnestly safeguard the benefit, addressing the masses are most concerned about and reflecting the strongest issues, efforts to solve the problem of decisions implemented and not implemented. One is to stick to principles. Right of inspection is one of the most important powers of the Office, should not only dare to use, but also with caution. So-called dared to use, is to hold a number of important issues, bold supervision over supervision, track inspection, problems are not solved do not pass, the blame does not hold did not miss, dissatisfaction of the masses did not miss, the real right of supervision authority, with the benefits. Call with caution, is supervising departments should strengthen the consciousness of authorized strictly according to procedure, preventing the supervision and excessive to prevent adding burden to grass-roots. To this end, the supervision Department of the Party Committee of supervision must be under city and County party Committee Secretary-General (Office). Second, we should focus on. Is the Governor, those related to the globalEvent, Governor the protracted difficult, strong Governor during emergency urgent. Not having special departments in charge of the General Governor, under the normal procedure can do good things not Governor, not authorized by County leaders, not the Governor. Third is to solve the problem. The purpose of supervision, to resolve the problem. To adhere to and further improve the1.1.1 单选题正确 1.关于礼仪的说法正确的有: 1. A古人讲“礼仪者敬人也”，实际上是一种待人接物的基本要求 2. B我们通常说“礼多人不怪”，如果你重视别人，别人可能就重视你 3. C礼仪的“仪”字顾名思义，仪者仪式也，即尊重自己、尊重别人的表现形式 4. D以上都正确 正确 2.在商务交往过程中，务必要记住: 1. A以对方为中心 2. B入乡随俗 3. C摆正位置 4. D以上都不对 正确 3.看名片的技巧有哪些: 1. A名片是否经过涂改 2. B是否印有住宅电话 3. C是否头衔林立 4. D以上都正确 正确 4.作为一个商业人士，需要面对来自不同行业的人，难免会众口难调,这样需要: 1. A先抓住主要矛盾 2. B先抓住次要矛盾 3. C主要矛盾和次要矛盾无所谓先后 4. D以上都不对 正确 5.出入无人控制的电梯时，陪同人员应该: 1. A先进后出 2. B控制好开关钮 3. C以上都包括 4. D以上都不对 正确 6.西方人很重视礼物的包装，并且必须在什么时候打开礼物: 1. A客人走后打开礼物 2. B当面打开礼物 3. C随时都可以打开 4. D以上都不对 正确 7.以下哪些是交谈的禁忌: 1. A忌打断对方 2. B忌纠正对方 3. C忌质疑对方 4. D以上都包括 正确 8.从事服务行业的女性也不能留披肩发，其头发最长不应长于: 1. A耳部 2. B颈部 3. C肩部 4. D以上都不对 正确 9.公务用车时,上座是: 1. A后排右座 2. B副驾驶座 3. C司机后面之座 4. D以上都不对 正确 10.请客有四个层次，其中第三个层次是: 1. A吃饱 2. B吃特色 3. C吃环境 4. D吃文化 正确 11.以下哪个民族忌食狗肉: 1. A满族 2. B蒙古族 3. C藏族 4. D以上都包括 正确 12.以下哪些属于尊重他人五要点: 1. A尊重上级 2. B尊重同事 3. C尊重下级 4. D以上都包括 正确 13.服务礼仪接待的基本要求是: 1. A文明 2. B礼貌 3. C热情 4. D以上都包括 正确 14.交谈三忌不包括: 1. A恶语伤人 2. B注视对方 3. C三心二意 4. D大声喧哗 正确 15.与基督教徒交往时，切忌: 1. A两人握手时与另外两人相握的手形成交叉状 2. B握手时戴着墨镜 3. C握手时戴着手套 4. D以上都包括 2.在商务交往中，尤其应注意使用称呼应该: 回答：正确 1. A 就低不就高 2. B 就高不就低 3. C 适中 4. D 以上都不对 3.很多人之所以在人际交往中出现问题，关键一点就是没有: 回答：正确 1. A 入乡随俗 2. B 以对方为中心 3. C 摆正位置 4. D 以上都不对 7.出入有人控制的电梯时，走路的一个基本规则是: 回答：正确 1. A 把选择方向的权利让给地位高的人或客人 2. B 谁靠近门谁先出 3. C 无所谓先后 4. D 以上都不对 8.交谈包括两个问题,包括: 回答：正确 1. A 内容问题 2. B 形式问题 3. C 以上都包括 4. D 以上都不对 9.男士对女士的第一印象就是: 回答：正确 1. A 谈吐 2. B 发型 3. C 举止 4. D 以上都不对 13.以下哪个不是交际交往中宜选的话题: 回答：正确 1. A 格调高雅的话题 2. B 哲学、历史话题 3. C 对方擅长的话题 4. D 时尚流行的话题 14.西服穿着的三大禁忌包括: 回答：正确 1. A 袖口上的商标没有拆 2. B 在正式场合穿着夹克打领带 3. C 正式场合穿着西服、套装时袜子出现问题 4. D 以上都包括 15.商务交往中，有哪些个人隐私不适合问: 回答：正确 1. A 收入 2. B 年龄 3. C 婚否 4. D 以上都包括 1.礼仪的“礼”字指的是: 回答：正确 1. A 尊重 2. B 尊敬 3. C 崇敬 4. D 敬仰 2.在商务交往过程中，务必要记住: 回答：正确 1. A 以对方为中心 2. B 入乡随俗 3. C 摆正位置 4. D 以上都不对 3.从事外事工作的人有一个特点,就是说话比较: 回答：正确 1. A 偏执 2. B 中庸 3. C 和善 4. D 以上都正确 4.看名片的技巧有哪些: 回答：正确 1. A 名片是否经过涂改 2. B 是否印有住宅电话 3. C 是否头衔林立 4. D 以上都正确 5.出入无人控制的电梯时，陪同人员应该: 回答：正确 1. A 先进后出 2. B 控制好开关钮 3. C 以上都包括 4. D 以上都不对 6.西方人很重视礼物的包装，并且必须在什么时候打开礼物: 回答：正确 1. A 客人走后打开礼物 2. B 当面打开礼物 3. C 随时都可以打开 4. D 以上都不对 7.以下哪些是交谈的禁忌: 回答：正确 1. A 忌打断对方 2. B 忌纠正对方 3. C 忌质疑对方 4. D 以上都包括 8.从事服务行业的女性也不能留披肩发，其头发最长不应长于: 回答：正确 1. A 耳部 2. B 颈部 3. C 肩部 4. D 以上都不对 9.请客有四个层次，其中第三个层次是: 回答：正确 1. A 吃饱 2. B 吃特色 3. C 吃环境 4. D 吃文化 10.以下哪个民族忌食狗肉: 回答：正确 1. A 满族 2. B 蒙古族 3. C 藏族 4. D 以上都包括 11.以下哪些属于尊重他人五要点: 回答：正确 1. A 尊重上级 2. B 尊重同事 3. C 尊重下级 4. D 以上都包括 12.领带打好后的标准长度是: 回答：正确 1. A 领带的下端正好在皮带扣上面 2. B 领带的下端正好在皮带扣下面 3. C 领带的下端正好和皮带扣对齐 4. D 以上都不对 13.服务礼仪接待的基本要求是: 回答：正确 1. A 文明 2. B 礼貌 3. C 热情 4. D 以上都包括 14.西服穿着的三大禁忌包括: 回答：正确 1. A 袖口上的商标没有拆 2. B 在正式场合穿着夹克打领带 3. C 正式场合穿着西服、套装时袜子出现问题 4. D 以上都包括 15.商务交往中，有哪些个人隐私不适合问: 回答：正确 1. A 收入 2. B 年龄 3. C 婚否 4. D 以上都包括 外脚手架搭设，悬挂安全网，铺设跳板，进行层间封闭，外脚手架上垃圾及杂物的清理,外脚手架的日常围护，配合外装单位做好外脚手架的修改，及时清理外脚手架上垃圾及杂物feelings survey, by looking up public sentiments to find problems. Problems will increase its special supervision, set up accounts, hold on to it. We should conscientiously implement the leading contracting matters, secured, had an answer to everything, then settles rate of 100%. Have an impact on some of the outstanding issues, supervision departments and information components together, play the supervisory role of the news media to promote problem solving. Investee 3. insist on a daily run, around the practice of truth catching efficiency, focus specification. To give full play to the party Office around connecting, coordinating internal and external features, contact, rally at all levels, to motivate every aspect, adhere to the truth, strengthening standardized management to achieve coherent, efficient and effective functioning of the daily work of the Party Committee. Is processing messages should strive to streamline, standardize and quality. Streamlining is to control the number of messages, compress messages, reducing procedures, improve message handling efficiency. Specifications, is to strictly enforce the ban issued by the Communist party authorities in document handling regulations and provincial and municipal regulations, conscientiously strengthen and improve communications management to ensure that party documents orderly. High quality, is to improve the quality of message processing, it is necessary to accurately implementing the intention of the Party Committee, clearance, good communications, policy program closed, ensuring that there is no error. Second meeting scheduled to ensure thorough, safe and efficient. Any arrangements for the meetings and events, carefully arranged, item-by-item interface implemented, sure. To vigorously streamline meetings, activities, number of pressure reduction, scale to ensure that leadership emerged from the General Conference and entertainment services, focus on big things, matters. Third, reception services should lay stress on humane, personal, cultural and human. Reception and work directly with people, reception services directly affecting the Office of party Committee The image of the region. At the same time strengthening