2018_2019学年高中英语Unit23ConflictSectionⅥ（自修课）Writing—投诉信学案北师大版.docx

Section (自修课) Writing 投诉信投诉是人们日常生活中受到欺骗或不合理、不公平的对待时的一种积极有效的应对方式，而写投诉信是人们无法直接陈述或不便于直接陈述时所采取的必要手段。投诉信通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，要写得有理有据，令人信服。做到有礼貌，不能恶言伤人。一、基本结构1在投诉信件的右上角写投诉人的地址。下一行靠左边写受诉人的地址。2接着靠左边写礼貌的称呼。3引出主题。说明投诉原因，给出具体的信息，包括产品名称、销售服务、在何时何地购买物品及物品出现的问题等。附上保证书和收据的复印件。4给出投诉要点。例如：(1)为什么这一产品的广告有不合实际、错误引导消费者的嫌疑。(2)产品有什么问题。5说明你的要求。如果没有满足你的要求，清楚地说明你想要进一步采取什么样的行动。6正式结尾(Formal ending)投诉信的最常见结尾就是：I look forward to hearing from you.7署名(Signing off)写完后应签名落款，写在结束语的正下方。二、增分佳句1I am writing to tell you about ., which I bought from . on .2I enclose copies of the guarantee and the receipt.3In your advertisement you claim that the watch is waterproof./The advertisement gave the impression that the jacket would last a lifetime.4However, the first time I went swimming, the watch stopped working./However, after only one wash, the colour had faded.5When I took the . back to the shop, the assistant said it was my fault and I hadnt read the instructions carefully.6I would like you to refund my money.7Unless I receive a satisfactory reply, I will write to the Consumers Association.题目要求假如你是李华。看过广告你买了某家公司的一种面霜(the cream)。广告说这种面霜含有一系列特殊物质，安全、有效，可以消除脸上的斑点(spot)。但当你首次涂在脸上过后的第二天早上，就感到痒(tickle)，像虫子在爬(crawl)。而且用得越多，症状越严重。这严重影响了你的工作和生活。请你写一封投诉信说明情况，并要求该公司退货、支付医疗费用并严肃调查此事件。第一步：审题构思很关键一、审题1确定体裁：本文为投诉信；2确定人称：本文的主要人称应为第一人称；3确定时态：本文时态主要应用一般现在时和一般过去时。二、构思第一部分：引出主题，说明投诉原因。第二部分：详细说出投诉要点，给出具体的信息。第三部分：说出要求。第二步：核心词汇想周全1complain_about抱怨2a_range_of/a_series_of 一系列的3keep_._out_of/remove 去除4as_if/as_though 好像5be_aware_of/realize 意识到6side_effect 副作用7look_into/research 调查8be_intended_to_do/plan_to_do 打算做某事第三步：由词扩句雏形现1在广告中，你们声称：面霜含有一系列特殊物质，安全、有效，可以消除脸上的斑点。(宾语从句；and 连接的并列句)In_your_advertisement,_you_claim_that_the_cream_has_a_range_of_special_materials_and_is_safe_and_effective,_and_it_can_keep_the_spots_out_of_the_face.2我第一次将其抹在脸上时，是认真按照说明操作的。(the first time 引导的状语从句)The_first_time_I_applied_it_to_my_face,_I_followed_the_instructions_carefully.3我感到痒(tickle)，像虫子在爬。(as if 引导的状语从句)I_felt_my_face_tickling_as_if_something_were_crawling.4我用得越多，症状越严重。(the比较级 . the比较级.)The_more_I_used_it,_the_worse_the_symptom_became.5这种面霜严重影响了我的生活和工作。The_cream_greatly_affected_my_life_and_work.6我要求该公司退掉面霜、支付医疗费用并严肃调查此事件。(and 连接的并列谓语)I_want_to_send_back_this_cream,_meanwhile_your_company_should_pay_for_the_cost_of_medical_service_for_my_treatment_and_look_into_the_matter_seriously.第四步：句式升级造亮点1用which引导的非限制性定语从句升级句1In_your_advertisement,_you_claim_that_the_cream_has_a_range_of_special_materials_and_is_safe_and_effective,_which_can_keep_the_spots_out_of_the_face.2用强调句式改写句5It_was_the_cream_that_greatly_affected_my_life_and_work.第五步：过渡衔接联成篇Dear_manager，Im_writing_to_complain_about_your_awful_product_“No_spot”_cream._In_your_advertisement,_you_claim_that_the_cream_has_a_range_of_special_materials_and_is_safe_and_effective,_which_can_keep_the_spots_out_of_the_face.The_first_time_I_applied_it_to_my_face,_I_followed_the_instructions_carefully._To_my_surprise,_the_next_morning,_I_felt_my_face_tickling_as_if_something_were_crawling._And_during_the_following_days,_the_more_I_used_it,_the_worse_the_symptom_became._And_it_was_the_cream_that_greatly_affected_my_life_and_work._And_I_was_aware_of_being_cheated.You_have_guaranteed_that_your_products_are_safe_and_never_have_you_mentioned_the_side_effect._I_want_to_send_back_this_cream,_meanwhile_your_company_should_pay_for_the