西餐点菜服务礼仪.ppt

Helping to Order Some Food,Topic 3,Task completing,Learning objects,Further development,Assignments,Task preparing,Task presenting,Students are required to 1. learn some words and phrases: recommend; local; particular; specialty; 2. learn how to help to order some dishes; 3. learn some different food cultures between China and western countries.,Learning objects,西餐点菜服务礼仪 1）菜单应先递给女士，无女士则先递给长 者。如果有很多人一起用餐，则可以将菜单递给主宾。 2）应给客人充裕的时间选择，也可看情况介绍一些招牌菜（house specialty）或当日有特价的菜式（todays special）。 3）在接受点菜时，必须问清客人的需求，“您喜欢怎样做您点的?”（How would you like your?） 4) 例如，牛羊肉通常有五种不同的成熟度，即全熟(well-done)、七成熟(medium-well)、五成熟（medium）、三成熟(rare)和一成熟（bleu, 即“带血牛肉”）。,Task presenting,5）如果客人点的菜已售完，也可以说：“恐怕已经售完了。”(Im afraidis sold out.)跟着可以建议：“您要个如何？”（How about?） 6) 如果某道菜得花费较长的时间做准备，一定要事先说清楚：“恐怕这道菜得花些时间来准备，”（I am afraid it will take some time to prepare.）并且问明对方是否介意，以免耽误了赶时间的客人。此时，可以推荐其他准备时间短的菜式：“如果您赶时间，我推荐您。”（If you are in a hurry, I would recommend） 7) 点菜完毕后，需询问客人是分单还是合单结账。（One bill, or separate bills?）,套餐（table Dhote）是餐厅已配制好的菜式组合。可以问：“您要哪一种套餐？”（Which kind of table dhote would you prefer?） 零点餐（A La Carte）则是根据客人的选择提供菜式。客人的选择与最大的灵活度，花费也比较高。,套餐和零点餐,Task preparing,1Discuss with your partner about the difference between Chinese dishes and western dishes, and the different characteristics of the eight cuisines in China.,1. Word matching:,1) 酥脆的 a. tender 2) 可口的 b. sweet & sour 3) 鲜嫩的 c. clear 4) 辣的 d. tasty 5) 酸甜的 e. salty 6) 油重的 f. spicy/hot 7) 清谈的 g. crisp 8) 咸味的 h. oily,Direction: Listen to the dialogue and answer the following questions. 1. What kind of dish does the guest want to try? 2. Does the guest have any special taste? 3. What does the waiter recommend? 4. When will the dish be ready? 5. Does the guest want some drink?,Direction: Listen to the dialogue again and supply the missing information. H=Hostess G=Guest H: Good evening._(1)_? G: Yes. Could you _(2)_me some special Chinese food? Id like some _(3)_ H: What type of dishes do you prefer, _(4)_ or _(5)_ones? G: I dont have any _(6)_taste. H: If thats the case, Id like to _(7)_you taste “Dongjiang Salt-baked Chicken”, its a Guangdong _(8)_. Its very _(9)_. _(10)_ dish. _(11)_. G: Ok, Ill take it. H: We have a very nice broccoli today. _(12)_ mixed vegetable? G: Thats a good idea.,H: _(13)_ soup? Id suggest our _(14)_ G: How do you prepare your House Soup? H: It has chicken, corn and bamboo shoots in it. The soups really good, and _(15)_. G: Hm, Ill have it. H: _(16)_? G: No, thanks. H: Sir, youd like the Dongjiang Salt-baked Chicken, mixed vegetable and House Soup. Am I correct? G: Yes, exactly. H: Sir, _(17)_. While waiting, would you like something to drink? G: OK, Ill have Qing Tao Beer.,H=Hostess G=Guest H: Good evening. May I take your order now? G: Yes. Could you recommend me some special Chinese food? Id like some local dishes. H: What type of dishes do you prefer, light or spicy ones? G: I dont have any particular taste. H: If thats the case, Id like to suggest you taste “Dongjiang Salt-baked Chicken”, its a Guangdong specialty. Its very old, traditional dish. Its tasty and worth a try. G: Ok, Ill take it. H: We have a very nice broccoli today. What about mixed vegetable? G: Thats a good idea. H: What would you like soup? Id suggest our House Soup. G: How do you prepare your House Soup? H: It has chicken, corn and bamboo shoots in it. The soups really good, and its always been a favorite with our customers. G: Hm, Ill have it. H: Would you want anything else? G: No, thanks. H: Sir, youd like the Dongjiang Salt-baked Chicken, mixed vegetable and House Soup. Am I correct? G: Yes, exactly. H: Sir, your dishes will take about 15 minutes to prepare. While waiting, would you like something to drink? G: OK, Ill have Qing Tao Beer. H: OK. Thank you.,Script,Learn some important words in this dialogue. 1. 在对话中Could you recommend me some special Chinese food? recommend vt. 1）推荐,介绍(+as/for) Can you recommend me some new books on this subject? 你能推荐一些有关这个学科的新书给我吗? 2）建议,劝告O2+v-ing+that I recommend you to comply with safety regulations.我劝你遵守安全规则。 vi. 推荐;提出建议 2. 在对话中Id like some local dishes. local a.地方性的;当地的,本地的 He works at the local post office.他在本地的邮局工作。 n.C当地居民,本地人P One of the locals showed me the way to the post office. 一位本地人给我指点去邮局的路。,3. 在对话中I dont have any particular taste. particular a. 1）特有的,独特的;异常的ZB Her particular way of smiling left a good impression on me. 她特有的微笑给我留下了美好的印象。 2）(过于)讲究的;苛求的,挑剔的(+about/over)(+wh-) She is particular about what she eats.她过分讲究吃。 4. 在对话中its a Guangdong specialty. specialty n.C 1. 专业;专长 Her specialty is biochemistry.她的专业是生物化学。 2. 特制品,特产,名产 Shell carvings are a specialty of the town. 贝雕是该城的特产。 3. 特性,特征;特殊性 a.特色的 a specialty store特色商店,Asking the guest if hes ready to order 1) Are you ready to order? 2) Would you like to order now? Asking the guest what hed like to have 1) What would you like? 2) What kind of drink would you like?,2. Learn some useful expression about this topic.,Brainstorming,Giving information about food 1) Todays special is 2) Its our chefs recommendation. Telling the guest something is out. 1) Im sorry, there are no chops left. 2) Im afraid is sold out.,Translation,A. Translation: Put the following into English. 1. 请问可以为您点菜了吗？ 2. 这道菜是我们厨师长的拿手菜。 3. 来份青菜怎么样？ 4. 我建议你们品尝一下我们的招牌汤。 5. 请问还要点别的什么吗？,Task completing,Situation 1: It is the first time for Mr. Baker to come to the Chinese restaurant. He wants something spicy and hot. You recommend some Sichuan style dishes such as Ma Po Bean curd（麻婆豆腐）;Twice-cooked Pork slice(回锅肉);Special spicy chicken(怪味鸡) to him.,B. Work in pairs and act out the dialogue with your partner based on the given situations.,role play,role play,Situation 2: You are the waiter. Miss Smith tells you she is a vegetarian. You recommend some vegetables like spinach(菠菜) ,green beans(青豆) ,fresh asparagus(新鲜龙须菜),grilled tomatoes（烤土豆）to her. She tells you he likes green beans the best and spinach is her second choice .She also likes some coke.,Further development,1. Watch the flash and role play the dialogue with your partner. 2. Make a conversation with the people designed in the picture. Key words and phrases: Would you like, How about, rare, medium, or well done, a choice of, do you prefer.,(Tom wants to have something to eat in a restaurant.) A: Waiter B: Guest/Tom A: Would you like anything to drink before your meal, sir? B: Yes. Ill have a very dry martini, please. A: Anything to eat? B: How about a steak and some French fries. A: Good. How would you like it? Rare, medium, or well done? B: Rare, please. A: Would you like a salad