华农大旅游英语课件.ppt

,E-mail address shared by us: Code: afternoon,final score A. oral test (50%) B. regular performance (50%) Attendance(20) Presentation(15) class contribution(15),requirements be active in class presentation: introduce one scenic spot 2 3 students each group ppt.,Style of Tourism English A. Formal Addressing (Mr/Miss/Mrs/Ms/Sir/Madam) B. Self-depreciatory（自谦） expression in reception e.g. After you, please. Sir. / Well, when shall we have the pleasure of seeing you again? / We are honored by your presence(承蒙光临，不甚荣幸） / At your service（愿为您效劳）/ Its an honor to me to see you. C. Formalization in expressing respect indirectly e.g. We are looking forward to seeing you again./ I dont know how to thank you for such kindness.（厚意） D. Apologize only to be polite（客套） e.g. Excuse me, but I should say its against our hotel rules. Special sentence patterns e.g. Would you be good enough to come here?（劳驾） We would appreciate it if it could be arranged.,visiting travel agency,vocabulary 旅行社 travel agency 旅行代理人 travel agent 导游 guide 地陪 local guide 全陪 national guide 旅游路线 sightseeing route 旅游线路 itinerary 旅游手册 travel brochure,观光旅游 sightseeing trip 有导游的旅游 guided / conducted tour 城市游 city tour 乡下游 country tour 自然景观游 natural scenery tour 乘游览车旅游 coach tour 巴士旅游 bus tour 游船 boat cruise,往返票 a round trip ticket 单程票 a single fare 门票 admission ticket 膳宿供应 accommodation 组团人数 group size 名胜古迹 place of interest 花费，消费 expense 团体旅游者 group tourist 单个旅游者 individual tourist,Useful expressions,For travel agents: Is there anything that I can do for you? What can I do for you? 有什么事我能为您效劳吗？ What places do you want to see in particular? 有没有您特别想去的地方？ Where would you like to go? 您想去哪里？ Thank you for your interest in our programs. 谢谢您对我们的旅游项目感兴趣。,We arrange two kinds of tourist programs for Suzhou: a six-day tour by train and a five-day flying journey. 苏州的旅游项目有两种：火车往返六日游和飞机往返五日游。 We have two tours each week, leaving Monday and Wednesday mornings. 我们每星期出团两次，每周一和周三早上出发。 Here are some brochures. They can give you more information. 这儿有些小册子，它们能给您提供更详尽的说明。 The price for one person for a ten-day tour is only $1099. 十日游每人只要1099美元。,Its a four-star hotel with two restaurants and a swimming pool. 它是一家四星级旅馆，有两个餐厅和一个游泳池。 Breakfast and dinner are included in the price I gave you. 我报给您的费用包括早餐和晚餐。 You can give me a call after you make your choice. 您做出决定后可以给我打个电话。 If there is something I could help, just call me, please. 如果需要我帮忙，请给我打电话。,For tourists: Im going to take a trip abroad. 我准备到国外旅行。 Id like to go to Suzhou. 我想去苏州。 Id like to see some of your brochures. Im planning to take a trip. 我想看看你们的宣传册。我打算去旅行。 Would you please tell me something about the city? 你能告诉我有关这个城市的一些情况吗？,That sounds wonderful / nice. 听起来不错。 What is the cost of the tour? 这趟旅行费用要多少？ It sounds reasonable. 听起来挺合理的。 How long does a one-day tour take? 这种一日游要花多长时间？,Task,Make a conversation: Suppose you are a tourist and your partner is a travel agent. Please make a conversation in which you want to find the information about your trip.,Example,A: What can I do for you, sir? B: Id like to take a trip to Suzhou. A: Well, we arrange two kinds of tourist programs for Suzhou: a six-day tour by train and a five-day flying journey. B: This is my first trip to Suzhou. Would you please tell me something about the city? A: Certainly. Suzhou is a beautiful city. It is called the Venice of the East because of its network of canals, and it is world-famous for its landscape gardens. There are about 150 gardens in Suzhou. Some of them are more than 1,000 years old. These gardens are not large but curious in their designs, and they bring together the beauties of nature, architecture and painting.,B: That sounds nice. Id like to take a five-day flying journey. A: Ok. Here are some brochures. They can give you more information. B: Thank you. What is the cost? A: Its 2000 yuan, including accommodation. B: It sounds reasonable. A: You can give me a call after you make your choice. B: Ok. Bye. A: Bye.,Applying for passport and visa,vocabulary: 申请 apply for 过境签证 transit visa 出境签证 exit visa 入境签证 entry visa 申请人 applicant 申请（n.） application,signature of applicant 申请人签名 date of application 申请日期 visa application 签证申请表 application for non-immigrant visa 非移民签证申请表 family name / surname 姓 given name 名 full name 全名,nationality 国籍 official use only / for official use 官方填写 passport classification 护照种类 valid until 有效期至 present address 现住址 permanent address 永久地址 duration of proposed stay 停留时间 spouses name & nationality 配偶姓名及国籍,Application For Visa 签证申请表,Useful expressions for interview,Visa officers words: What type of visa are you applying for ? 您要申请什么样的签证？ Would you please fill in the form first? 您能先把这张表填一下吗？ May I know your reason for going to the United States? 我能问一下您去美国的理由吗？ May I have a look at your return flight ticket? 我能看一下您的返程机票吗？,Are you on a tourist visa or a business visa? 你持有的是旅游签证还是公务签证？ You need to provide proof of sufficient financial support for your stay in the United States. 您需要提供您在美国停留期间足够的资金支持证明。 Please take this slip to the next window to pay a fee and come back to pick up your passport this afternoon. 请您拿这张纸条到隔壁窗口交费，然后下午来取护照。 Well get in touch with you when your visa is ready. 当签证准备好时我们会通知您。,Applicants word: Im here to inquire whether I can get a visa to your country. 我来这儿想申请到贵国的签证。 Id like to apply for a traveling visa, double entry. 我想申请两次入境的旅游签证。 Im going to Europe for sightseeing. 我要到欧洲去观光。 Here are my supporting documents provided by my uncle. 这是我叔叔给我的资金支持证明。 When can I collect my passport? 我什么时候可以取护照？,Task,Suppose you want to apply for a visa for touring the United States. Please make up an interview between you and a visa officer.,Booking an air ticket,vocabulary: 航空公司 airlines / airways 航线 airline 航班 flight 航班班次 flight number 预定（机票） v. reserve n. reservation 确认（预订） v. confirm n. confirmation 取消（预订） v. cancel n. cancellation,起飞 v. depart n. departure 到达 v. arrive n. arrival 飞机票 air / plane ticket 头等舱 first class 商务舱 business class 经济舱 economy class / coach 往返票 return ticket (英) round-trip ticket (美),办理乘机手续 check in 登机 to board a plane 登机牌 boarding card / pass 登机门 boarding gate 直达班机 direct / non-stop flight 国内班机 domestic flight 国际班机 international flight,Useful expressions,For Airline Clerk: Which airline would you like to take? 您想乘哪家航空公司的航班？ One-way or return / round-trip? 单程票还是返程票？ When are you going to depart? 您想什么时候出发？ Which class would you like? 您想要哪种舱的票？,Do you like a morning or an afternoon flight? 上午的航班还是下午的航班？ Aisle or window seat? 过道边上的座位还是靠窗的座位？ The plane will depart / arrive at eight. 飞机8点起飞/到达。 Its non-stop / direct. 它是直达飞行。,Sorry, its fully booked. But Ill check to see if there have been any cancellations. Just a moment, please. There are seats available on a flight leaving at 8. Would you like this flight? 对不起，这次航班已订满了，但我可以查看一下有没有取消预订的，请您稍等一下。早上8点的航班还有座位，这个航班可以吗？ Your name, please? / May I have your name, please? 请问您的名字？ Could you spell it, please? 请您拼出来好吗？ The fare of a one-way ticket is 1000 yuan. 单程机票是1000元。,For passengers: Id like to make a reservation to Chicago. Id like to book / reserve an air ticket to Chicago. 我想订一张去芝加哥的机票。 Could I book / reserve an economy class ticket to Chicago? Could I make a reservation of economy class to Chicago? 我能订一张去芝加哥的经济舱机票吗？,Id like a round-trip ticket to New York. 我想要一张去纽约的往返票。 Can you tell me what time the plane will depart / arrive? 你能告诉我飞机什么时候起飞/到达吗？ Is it direct / non-stop? 是直飞吗？ Is there a layover? 中途要停留吗？ Id like to confirm my reservation, please. 我想确认我的订票。,Id like to change my flight. 我想变更班次。 Hows another flight? Any seat available? 另一航班呢？有没有空位？ Do you have a seat available on the same flight the day after tomorrow? 后天同次航班有座吗？ I want to cancel my reservation. 我想取消预订。,Task,Role-play Please roleplay the process of booking an air ticket with your group members.,Check in & Boarding 办理报到手续及登机,Vocabulary: 办理报到手续 check in 报到登记柜台 check-in counter 行李 baggage / luggage 行李箱 suitcase 行李牌 baggage tag,行李领取 baggage claim 行李领取证 baggage claim tag 件（行李的量词） piece 超重的 overweight 随身手提的 hand-carry,Useful expressions,passengers: 请问搭乘前往纽约的UA610班机是在这里办理报到手续吗？ Excuse me, should I check in here for taking flight UA610 to New York? 什么时候开始办理报到手续？ When should I check in? 报到手续有哪些？ What are the check-in procedures?,airline clerks: 是的，先生。请给我您的护照及机票。 Yes, sir. May I have your passport and flight ticket, please? 六点办理登记手续。 The check-in time is at six.,可以给我一个靠走道/靠窗的位置吗？ Can I have an aisle seat / a window seat? 请给我一个靠走道/靠窗的位置。 Please give me an aisle seat / a window seat. 我想要一个看风景的座位。 Id like a seat with a good view.,让我帮您查一下.有了，没问题。 Let me see . OK. No problem.,我们有四件行李要托运。 We have four pieces of luggage to check in. 只有一个皮箱，这两个袋子是手提行李。 Just one suitcase. Ill keep two small bags as hand-baggage. 我将随身带着这个袋子。 Im going to carry this bag with me.,请问您有行李要托运吗？ Do you have any pieces of luggage to check in?,好的。没有超重吧？ Of course. They are not overweight, are they? 超重的行李如何计费？ Whats the charge for excess baggage? 请问免费行李有什么规定？ Whats the luggage allowance, please?,麻烦您将它们放到磅秤上。 Would you please put them on the scale? 很抱歉，超重了3公斤。 Im sorry. Its 3 kilograms over. 头等舱允许携带30公斤免费行李，经济舱允许携带20公斤免费行李。 30 kilograms free luggage allowance for first class and 20 kilograms for economy class.,登机时间是什么时候？ When is the boarding time? 可以告诉我登机门在哪里吗？ Could you show me where the boarding gate is? Thank you very much.,好了。这是您的行李领取证、机票、登机证及护照。 Alright. Here are your baggage claim tags, flight ticket, boarding pass and passport. 登机时间是下午6点35分。 The boarding time is 6:35 p.m. 您将在6号门登机。 Youll be boarding from Gate 6. You are welcome. Have a good trip.,Going Through Customs 通关,vocabulary: 申报 v. declare n. declaration customs declaration 海关申报 customs inspection 海关检查 currency declaration 货币申报 contraband 违禁品 个人用品 / 私人用品 / 个人财产 / 个人使用 personal items personal effects personal belongings personal use,付.税 pay duty / tax on . health declaration 健康申明卡 baggage declaration form 行李申报表 dutiable 应纳税的 formality 手续 receipt 收据 souvenir 纪念品 confiscate 没收,Things which may not be brought into a country without special permits: drugs: apply for a special permit in advance tobacco, wine, currency: limit the amount fruits, vegetables, plants, animals, seeds, soil, plant products, meat: forbidden (prevent insects and plant diseases from being spread),customs officer: 您有什么东西特别要申报吗？ Do you have anything special to declare? Anything special to declare? 麻烦您将行李箱放到柜台上好吗？我必须看一下。 Could you put the suitcase on the counter? I have to take a look at it.,passenger: 我没有什么要申报的。 I have nothing to declare. No. Sure.,这包里是什么？能否打开？ Whats in the bag? Would you mind opening your bag? Would you show me whats in the suitcase? 在您的袋子里有什么？ What do you have in the bag?,Not at all. Sure. Ill open it right away. 这是给我朋友的礼物。 These are gifts for my friends. 这些全是个人用品。 These are all personal belongings. 只是自己用。这不是要卖的。 Only for my own use. It is not for sale.,您的行李里有违禁品吗？ Have you any contraband in your luggage? 您不能带新鲜水果。我们要没收这些。 You are not supposed to bring fresh fruits. Im going to confiscate these.,我可以带这些水果吗？ Am I allowed to bring in this fruit?,您有没有带酒或香烟呢？ Do you have any liquor or cigarettes? You dont have to pay duty on personal belongings. 这是收据。您已办完通过手续。现在可以过关了。 Here is your receipt. Youre through with the customs formalities. You can go through now.,我必须为此付税吗？ Do I have to pay tax on this? Must I pay duty on this? 要付多少税？ How much is the duty on this?,situational conversation,A: Passport and boarding pass, please. B: _. A: _? B: Im from China. A: _? B: No, nothing. A: _? B: Sure. Ill open it right away. A: Is this camera a gift for someone? B: No, _. A: And you are not supposed to bring fresh fruits. _. B: OK. A: You can go through now.,Here you are, sir,Where are you from,Do you have anything to declare,Would you open the suitcase, please,it is for personal use,Im going to confiscate these,Translation,A: 请出示护照。 B：给你。 A：你将在美国待多久？ B：大约两周。 A：你在此停留的目的是什么？ B：观光。 A：你有什么要申报的吗？ B：没有。这些箱子里的所有东西都是我个人用的。 A：请打开你的箱子行吗？ B：行。 A：这个盒子里是什么？ B：一幅手套，是给我朋友的礼物。这些是几瓶酒和香烟。 A：只准带两瓶酒和四百只香烟，超额部分你得上税。 B：能允许我带进这水果吗？ A：对不起，你必须把它留在这里。,A: Your passport, please. B: Here it is. A: How long will you stay in the U.S.? B: About two weeks. A: Whats the purpose of your visit? B: Sightseeing. A: Do you have anything to declare? B: No, everything in these suitcases is for my personal use. A: Would you please open your suitcases? B: All right. A: Whats this in the box? B: A pair of gloves. Its a gift for my friend. These are bottles of wine and cigarettes. A: Since you are allowed to bring in two bottles of wine and four hundred cigarettes, youll have to pay duty on the excess. B: Am I allowed to bring in this fruit? A: Sorry, but you must leave it here.,At a hotel,旅馆住宿篇,Reserving / Booking a Room,vocabulary: 预定 v. reserve / book n. reservation make a reservation 客房预定部 Room Reservations 确认 v. confirm n. confirmation 取消 v. cancel n. cancellation 客户 client 空房间 vacancy vacant room 大批订房 block booking,套房单人房双人房 suite/ single room/ double room 双人对床房 twin room 三人房（双人房内加一床） triple room 总统套房 executive suite with / without bath 带 / 不带浴室的 with shower 带淋浴的 宽敞的 spacious 旺季 peak season 价格，费用 rate 折扣 discount,Useful expressions,Hotels receptionist: 客房预定部。能否为您效劳？ Room Reservations. Can I help you? 您想要什么样的房间？ What kind of room do you want? 您想要什么价位的房间？ What kind/ sort of price would you like to pay? 是单人房还是双人房？ Single or double room? 我们没有任何空的单人房了 We dont have any single (rooms) available.,Customer: 我想在你们旅馆预订一间房间。 Id like to make a reservation in your hotel. 我想要一间带有浴室的房间。 Id like a room with bath. 我想要个安静点的房间 Id prefer a quiet room. 我想要一间视野觉好的房间 Id like a room with a view.,Hotels receptionist: 我要查下那天客房出租的状况 Ill check our vacancies for that day. 我们的确有间空房 We do have a vacancy. 先生，很抱歉，周末所有的双人房都订满了，只有单人房。 Sorry, sir. All double rooms are completely booked up / fully occupied for the weekend. Only single rooms are available. 现在是旺季，抱歉但能否请您周末再打电话过来？可能会有人取消预订 This is the busiest / peak season. Im sorry, but could you call us again later this week? We may have a cancellation.,Customer: 明天晚上有空房吗？ Are there rooms available for tomorrow evening? Do you have any vacancies for tomorrow evening?,Hotels receptionist: 您准备住多久？ How long will you be staying? 请问什么时候住？ Which date would that be? / For what date? 双人房每晚200美元。 A double room is $200 per night. For a double room, the price would be $200 per night. 团体预订可以享受的优惠 We offer you 15% discount for group reservation.,Customer: 只住两个晚上。 Just for two nights. October 24th. 请问房费多少？ What is the rate, please? 有折扣吗？ Is there any discount?,Hotels receptionist: 请问您的姓名和地址？ May I know your name and address? 请问您的电话号码是多少？ What about your telephone number? 我们会为您取消预订 Well make the cancellation for you.,Customer: 我想要改一下预订 Id like to change a reservation. 我想将预订延长2晚 Id like to extend my reservation for two more nights. 我想取消预订的单人房间 Id like to cancel my booking for a single room.,Situational Conversation,Mr. Smith wants to reserve a double room in Friendship Hotel for himself and his wife for their stay in China from Oct. 10th to 15th. Try to make a conversation on the phone between the reservationist and Mr. Smith. Here are some useful expressions: For what time? How many guests will there be in your party? What kind of room would you like? Would you hold the line, please? Ill check our vacancies. What time do you expect to arrive? We look forward to serving you.,Checking in 登记入住,Vocabulary 入住登记 registration 登记表 registration form 服务台 reception desk 接待员 receptionist 前台 front desk 问询处 information desk,服务员行李员 bellboy 搬运生 porter 门房 doorman 清理房间的女服务员 chambermaid 客房服务员 room clerk 餐厅领班 headwaiter 旅馆大厅 lobby,半膳 half board 全膳 full board 房号房卡房间钥匙 room number/ card/ key 行李车 luggage cart 签名 signature 保险箱 safe box 贵重物品 valuables,Useful expressions,Hotels receptionist: 我能为您效劳吗,先生？ What can I do for you, sir? 请问您贵姓？ Whats your name, sir? 请稍等。我查一下我们的预订记录。 Just a moment. Ill check our reservation records. Let me look through our reservation list.,Customer: 是的，我想要办理住宿登记。我两天前订了一间双人房。 Yes, Id like to check in. I booked / reserved a double room two days ago.,Hotels receptionist: 您有预订吗? Do you have a reservation with us? 不错，先生。我们已为你预留了房间。请您填写登记表格。 Yes, sir, we have your reservation. (We have a room reserved for you.) Could you fill out the registration form, please?,Customer: 我没有预订，今晚有单人房吗？ I didnt make a reservation, but do you have a single room available for tonight? 请看一下我是否漏填了什么信息 Please go over to see if Ive left out some information.,Hotels receptionist: 您是付现款还是用信用卡？ How will you pay your bill, cash or credit card? How are you going to pay, in cash or by credit card. 这是您的房间卡/钥匙。 Here is your room card/ key. 我叫人帮您把行李搬上去。 Ill have someone bring your luggage up. The bellboy will help with your luggage. 希望您在我们这里住得愉快。 I wish you a pleasant stay with us. Have a nice stay.,Customer: 信用卡。给你。 Credit card. Here you are. 我的房间号是多少？ Whats my room number?,Situational conversation,Clerk: Good morning. _? Tom: Good morning. _. Clerk: _? Tom: I think there should be one room booked for me, in the names of Tom Marshall. Clerk: Umm, just a moment. _. Tom: OK. Clerk: _? Tom: Yes, until the thirteenth. Thats ten days. Clerk: Good. May I see your passport, please? Tom: _. Clerk: _? Tom: In cash. Clerk: This is your key to room 1010. we hope youll enjoy your stay with us.,Can I help you, sir,Id like to check in,Do you have a reservation,Let me look through our registration list,Is it for ten days,Here you are,how will you pay your bill,Complaints 抱怨,I hate to disturb you, but I really cant stand it any more. The air-conditioning doesnt work. The toilet doesnt flush (冲水). Theres no toilet paper in the bathroom. The wastepaper basket hasnt been emptied. The equipment is too old. The curtains in our room are all stained （染污的）. The