职业英语第二册unit9-ListeningandSpeaking.ppt

Unit Nine,Unit 9 Modern Administration,Listening for Fun,Section 2,Lead-in,Skills,Listening and Speaking,Section 1,Lead-in,1. understand the key elements in modern administration,2. understand the codes of conduct of an organization,3. talk about the process of modern administration,In this unit, you will learn to:,Section 1 Getting Things Ready,Section 1 Activity 1,Task 1 Listen and Match,Section 1 Activity 1,Codes of Conduct for Employees,c,i,a,d,g,f,h,b,e,j,Section 1 Activity 1,Task 2 Listen and write.,confidential,supervisor,ethics,resources,courtesy,emergency,approval,absence,punctual,disruption,Section 1 Activity 2,1. The company continually takes positive action to ensure equal employment opportunity. 2. The company always abides by the laws and regulations applicable to the overtime pay. 3. It is not too difficult a task for an organization to generate a human resource inventory report. 4. The inventory report tells personnel management what individual employees are available. 5. A job description is a written statement, which defines the duties of each task, and other responsibilities of the position.,Listen and Repeat.,Section 1 Activity 2,6. The job specification describes the applicant with his education, working experience, qualifications and abilities needed to perform the job. 7. You are entitled to take paid vacation upon completion of your probation. 8. You are allowed to apply for leaves of absence without pay for important personal reasons. 9. You can take a 3-day marriage leave and a 10-day leave for late marriage. 10. Another function of personnel management is to provide training programmes for employees.,Section 1 Activity 3: Speak out,Task 1 Talk to two students and complete the table below.,Section 1 Activity 3: Speak out,Task 2 Prepare a short speech to be presented in class by filling in the blanks with the information from the table above. Modern administration is based on the principles of efficiency, transparency and equal opportunity. Efficiency is about turning inputs into outputs for maximum effect. _ are people as well as money and assets like offices. Outputs are goods and services. An organization can be more _ if it produces the same outputs with fewer inputs and more or better outputs for the same inputs. Transparency means that all those concerned have _ to the necessary information and full knowledge of the details of operation taking place. It insists on _ and straight with people, not simply about values but also performance. Equal opportunity practices include measures taken by organizations to ensure fairness in the operational process. It is the application of human rights principles and laws to help create a fair environment _ sex, age, race, marital status, family responsibilities, disability, political and religious beliefs.,Section 2 Things to Do,Task 1 Listen and Write,Task 1 Listen and Repeat,Task 2 Listen and Complete,Task 1 Listen and Repeat,Task 2 Listen and Judge,Activity 2 Interactions,Activity 3 Listen Out,Activity 1 Task Check-up,Task 3 Answer Questions,Task 2 Make a presentation,Task 3 Role Playing,Task 4 Just Do It,Task 5 Challenge Yourself,Task 3 Listen and Decide,Task 4 Listen and Complete,Section 2 Activity 1 Task Check-up,Key & Script: supervisor 2. courtesy 3. efficiency 4. transparency 5. application 6. The company continually takes positive action to ensure equal employment opportunity. 7. You can take a 3-day marriage leave and a 10-day leave for late marriage.,Task 1 Listen and Write.,Section 2 Activity 1 Task Check-up,Task 2 Make a presentation. Listen and take notes. Then report the information you get to your class.,Script: Modern administration is based on the principles of efficiency, transparency and equal opportunity. Efficiency is about turning inputs into outputs for maximum effect. Inputs are people as well as money and assets like offices. Outputs are goods and services. An organization can be more efficient if it produces the same outputs with fewer inputs and more or better outputs for the same inputs. Transparency means that all those concerned have easy access to the necessary information and full knowledge of the details of operation taking place. It insists on being honest and straight with people, not simply about values but also performance. Equal opportunity practices include measures taken by organizations to ensure fairness in the operational process. It is the application of human rights principles and laws to help create a fair environment regardless of sex, age, race, marital status, family responsibilities, disability, political and religious beliefs.,1. _ . 2. Employees should keep _ confidential. 3. Employees are allowed to apply for leaves of absence without pay on condition of _. 4. _ 5. ,Section 2 Activity 1 Task Check-up,Task 3 Answer questions.,Efficiency,the companys business information,Personnel management is concerned with the effective application of peoples skills.,Human resource managers take reponsibility to assist individuals in their efforts to qualify for more advanced positions.,important personal reasons,Task 1 Listen and repeat.,Section 2 Activity 2 Interactions,asset n. 资产 reveal v. 泄露，揭露 confidential a. 秘密的，机密的 welfare n. 福利 compensation n. 报酬，补偿 incentive n. 奖励 allowance n. 补贴，津贴 probation n. 见习（期），试用（期） bring to the full play 充分发挥 code of conduct 行为准则,Section 2 Activity 2 Interactions,Dialogue One (Talking about efficiency.) M: What do you think is the most important in modern administration? W: 1 _ comes first, of course. M: How does management achieve efficiency? W: To minimize the cost on the one hand and to 2 _ the output on the other. M: Thats the ideal situation but not easy to achieve. W: True. First youve got to have the best resources available to you.,Task 2 Listen and complete.,c,a,Section 2 Activity 2 Interactions,M: What kind of resources? W: 3 _, the best employees who know their trade and are devoted to their jobs and such assets as capital and facilities. M: Whats the next step in achieving efficiency? W: The next step is called 4 _, namely, to make sure every persons talents are brought to the fullest play and every coin is spent to its maximum 5 _. M: So its not easy to be a good manager.,e,d,b,Section 2 Activity 2 Interactions,Listen and supply the missing words. Then listen and repeat. (Warning an employee of inadequate performance) W: Mr. Lin, youre late again this morning, the third time in this month. Whats the 1 _ this time? M: I really dont know what to say, but I worked until very late last night. W: You worked late? But I didnt know that. As you know, any overtime should be 2 _ in advance. M: I didnt expect any overtime pay. I just took the work home and tried to finish it last night. W: Im afraid thats not a good idea, Lin. Some important,excuse,approved,Dialogue Two,Section 2 Activity 2 Interactions,information might be 3 _ if you take work home. I think you know very well our Codes of Conduct. M: I know I should be punctual for work and keep the companys business information 4 _. But I did all these for the companys good. W: It is good to work hard. But I hope you can finish your work within office hours. Only when it is really necessary will I approve your overtime work. What if every member in our department is like you?,revealed,confidential,Section 2 Activity 2 Interactions,M: Im so sorry. I assure you it wont happen again. W: Thats good. Remember I discussed with you your lateness and making private calls last time? This is my 5 _. You know what would happen if you should fail to perform adequately again. M: Yes, Madam. Thank you for your advice.,final warning,Section 2 Activity 2 Interactions,Section 2 Activity 2 Interactions,Situation 1: Talk with your partner about whether youd like to do technical work or administrative work. For your reference: 1. go into management 2. good interpersonal skills 3. different personalities 4. overcome the weaknesses and bring the strengths into full play 5. Id rather do something technical. 6. creative and logical thinking 7. make the most of the resources,Task 4 Just do it: Make up your own dialogue.,Section 2 Activity 2 Interactions,Situation 2: Talk with your partner about the human resource management. For your reference: 1. functions of human resource/personnel management 2. depend on job descriptions and job specifications 3. recruiting and hiring new employers 4. define the duties of the task 5. describe the candidate with his education , working experience needed to perform the job 6. prepare wage and salary scales 7. deal with disciplinary problems 8. manage compensation and benefits programmes,Section 2 Activity 2 Interactions,Look at the pictures and ask each other questions about them with your partner. Use the words as clues. They may be used as answers to your questions.,Task 5 Challenge yourself: Ask questions.,Section 2 Activity 2 Interactions,Section 2 Activity 3 Listen Out,Task 1 Listen and repeat.,cesarean n. 剖腹产 warehouse n. 仓库 reimbursement n. 赔偿 eligible a. 符合条件的 delivery n. 分娩 terminate v. 终止，停止 marriage leave 婚假 shift premium 倒班费 maternity leave 产假 probationary period 试用期 Employees Foundation 员工基金,Listen to 5 short conversations and tell whether the statements are true or false. Write T for True and F for False. 1. To take her marriage leave, Miss An needs to submit an application to her supervisor. ( ) 2. The employees in this company work 9 hours a day. ( ) 3. You can dress casually on Friday in this company. ( ) 4. It is against the companys Codes of Conduct for an employee to accept expensive gifts. ( ) 5. Some customers are making a complaint against some staff members. ( ),Section 2 Activity 3 Listen Out,F,T,T,F,T,Task 2 Listen and Judge.,Listen to the dialogues and choose the best answers. Dialogue One 1. A) 90 days. B) 120 days. C) 135 days. D) 150 days. 2. A) Call the HR manager after the delivery. B) Submit a request in writing to the Supervisor. C) Submit a request in writing to the General Manager. D) Hand in a doctors certificate with a written request.,Section 2 Activity 3 Listen Out,Task 3 Listen and decide.,Section 2 Activity 3 Listen Out,Dialogue Two 3. A) Warehouse supervisor. B) HR Manager. C) Warehouse keeper. D) Security guard. 4. A) Because he is often absent from work. B) Because he is too old to move the goods. C) Because he refuses to change his drinking habit. D) Because he often drinks and cant use a computer.,Section 2 Activity 3 Listen Out,5. A) Talk to the employee first. B) Fire the employee as soon as possible. C) Tell the employee to see her. D) Write him a letter in 10 days.,Section 2 Activity 3 Listen Out,Listen to the passage and fill in the blanks. Today, we generally believe that there are four 1) _: planning, organizing, leading and controlling. Because organizations exist to achieve goals, someone has to define those goals and the means for achieving them. Management is that 2) _. The planning function involves defining an organizations goals, establishing an overall strategy and developing a 3) _ set of plans. Managers are also responsible for designing an organizations structure. We call this function organizing. The 4 _ requires managers to lead and coordinate those people in the organization. The final function managers perform is controlling, which is to 5 _ that things are going as they should.,management functions,someone,comprehensive,leading function,ensure,Section 2 Speaking Practice,Situation 1 M: What kind of job would you like to do after graduation, technical or administrative? W: Id like to go into management. Its more challenging. M: I think it suits you fine since you have very good interpersonal skills. W: I enjoy working and talking with all kinds of people. You see, people come from different backgrounds with different personalities which result in different ways of thinking and behaving. M: Well, you sound like a qualified manager already! But I find it most frustrating dealing with people, especially those difficult people.,Sample Dialogues,Section 2 Speaking Practice,W: To be smart with people you need to know and understand them. Everyone has their strengths and weaknesses. A good leader is to help them overcome their weaknesses and bring their strengths into full play. M: That job is definitely not for me! Id rather do something technical, something that gives me a chance to apply my skills and knowledge. W: Im sure youll feel like a duck to water in the technological world for your creative and logical thinking. M: So the difference between you and me is that I get work done by myself while you get work done by others. W: Thats perhaps true. A good manager should know how to make the most of the resources, including human resources.,Section 2 Speaking Practice,Situation 2 M: Can you tell me the functions of personnel management? W: Personnel management starts with the recruiting and hiring of new employees. M: What do personnel managers mainly depend on when recruiting new employees? W: They depend on the job description and job specification to determine what potential candidates are currently available. M: What are the differences between job description and job specification?,Section 2 Speaking Practice,W: A job description is a written statement, which defines the duties of each task, and other responsibilities of the position while the job specification describes the applicant with his education, working experience, qualities and abilities needed to perform the job. M: What other functions should human resource management have in addition to recruiting and hiring qualified employees? W: In addition to recruiting and hiring, other functions of personnel management are to prepare wage and salary scales, to deal with disciplinary problems and manage compensation and benefits programmes and so on.,Section 2 Listening practice,Script: 1. W: Excuse me, Mr. Li. Id like to take my marriage leave from next Monday. M: Congratulations, Miss An! Have you got your supervisors approval? W: Yes. This is my application in writing with his signature. M: OK. You can enjoy a 10-day paid leave for late marriage.,Section 2 Listening practice,Script: 2. M: What are the working hours in the company? W: The primary business hours are 9:00 a.m. to 6:00 p.m. from Monday to Friday with a one-hour lunch break. M: Is it the same for everyone here? W: No. The officers work in a flexible way.,Section 2 Listening practice,Script: 3. W: Im afraid you didnt read the Employee Handbook carefully, Mr. Yu. M: Whats wrong with me? W: Your dress! According to the Codes of Conduct, you should dress formally from Monday to Thursday. M: Im sorry to have neglected this. Last time when I came for the interview, everyone dressed very casually. W: That day was Friday.,Section 2 Listening practice,Script: 4. M: That old client of ours is really very generous. I like the beautiful watch he gave to us. W: Unfortunately, I have to remind you that we cant accept any gift with a value higher than US$100. M: Why? Its only a gift. If we return it, Im afraid he wont be happy. That might affect our business relations. W: In this case, we should donate it to the companys Employees Foundation according to the Codes of Conduct.,Section 2 Listening practice,Script: 5. M: I hear that the company offers shift premium for those who work non-standard hours. W: Yes. Its clearly stated that shift staff members can get shift meal allowance and shift transportation reimbursement for the inconvenience. M: We have been working on shift for half a year, but we have never received any shift premium. Our department manager never tells us about this. W: I will look into the matter and will give you a reply within 5 work days. Please leave me your name and your telephone number.,Section 2 Listening practice,Script: W: Denis, could I know the regulations on maternity leave in details? M: No problem, Lisa. All married female employees are eligible for maternity leave. For normal delivery, you can take 90 days, 15 days before and 75 days after the delivery. W: I see. Anything else? M: Yes, for cesarean, 15 days extra. For those who give birth after age 24, the policy allows 30 extra days. W: That means I can take 120 days at least, and 135 days in case of cesarean.,Dialogue One,Section 2 Listening practice,M: Thats right. W: Do I have to take 15 days before the delivery? I prefer to work until 2 or 3 days before the expected date if everything is normal. I think I need more time to take care of my baby after its birth. M: Its up to you. By the way, have you submitted a written request to your supervisor since you already know the expected date? A doctors certificate should also be produced to confirm it. W: Not yet. I was not clear about the regulations. I will do it as soon as possible. Q1: Whats the maximum maternity leave possible to a female employee? Q2: What is necessary for Li