《酒店各部门的简介》PPT课件.ppt

Profile,Paradise hotel,a five-star hotel,is located at number Golden Water avenue,in Zhengdong New District CBD.The trafic is very convenient,it only takes 20 minutes to the Xinzheng Airport and 10 minutes to the Zhengzhou Train Station. Its a really terrific place for business and vacation.From the 107 national road to the freeway.,With 28 floors in total,Paradise hotel possesses 298 sets of quite different styles of rooms, such as Standard Room,Big Bad Room,Business Room,Suites,7 Chainese/Western restaurants and administrative wine arches,21 luxurious Chinese meal boxes,12 well-equipped meeting rooms with different capacity and a multi-functional hall with capacity of 500 people,large luxurious night club,KTV boxes,chess and cards rooms,foot massage,sauna center,indoor swimming pools,outdoor tennis courts,and well-being and body-building facilities,etc. Experience the honor and feel the warmth,here,all in Paradise hotel!,NO.1 The Front Office,The Front Office of a hotel is not only its “shop window” but also its “never center” .The front office staff seem to “do it all” reservations, register guests ,assign rooms, distribute baggages ,store guests valuables ,provide information,delivery mails and message,exchange foreign currencies,check room occupancies,check guests out and so on .,In order to fulfill these tasks,the staff must have a neat and smart appearance,good manners ,adaptability, efficiency.The sense of duty and a knowledge of language.The most important of all the qualities is a real liking for people and a warm desire to help them.Besides,Front office staff should welcome and settle the guests complaints.That will soothe an unhappy guest and reveal the hotels problems so that the operation can be better.,Lobby,Lobby Bar,NO.2 Food and Beverage Department,There are a number of different areas offering a variety of meals and services all within our hotel-the restaurant,grill room,bars,cafeteria and coffee shop as well as room service,lounge service and banqueting. Good cooking is regarded as an art.Moreover,the Food and Beverage Department employees can play an extremely important role in creating a pleasant atmosphere,which is one of the services our hotel sells.,Chinese Restaurant,17 different-style luxury private rooms and a 750 square meters hall.It is an ideal place for big banquets and ceremonial banquets.,Paradise Restaurant,Located on the second floor with 6 open kitchens,mainly promoting local folk specialtiesFujian cuisine,and simplly called Min cuisine,is one of the Chinese eight big cuisines.Its famous by cooking epicurean delicacies.The cardinal rule of Min cuisine is harmony in color,flavor,taste,shape,or even the use of utensils,especially flavor and taste.Fujian outstanding characteristic is adding more,cooking methods are special,such as frying,sauting,and gratining.Its representative dishes are Fo Tiao Qiang、七星丸、satay chicken cubes(沙茶鸡丁)、braised meat（干菜扣肉)、全折瓜 and so on.,Private Room,Banquet Hall,Wedding Banquet Hall,Wedding Banquet Hall,Western Restaurant,You can enjoy different western dishes.,Banquet Room,Cafeteria,A Chinese-western integrated cafe,providing delicious food including a la carte,set meal and buffet as well as 24-hour room service for your choice.,NO.3Housekeeping Department,The housekeeping department is the backbone of a hotel. In a sense ,it is possible to say that a clean and attractive guest room is one of the products that the hotel sells. The housekeeping department services are consist of guiding the guests to their rooms、chamber services、personalized services、laundry services、miscellaneous services、wake-up call services、the maintenance services in the guest rooms and so on.,This department as a whole is required to make the guests stay comfortable and pleasing .And reasonable and feasible requst must be fulfilled. But good service means more than fulfilling requests. Whenever and wherever possible,the staff should offer to do extra things for the guests. What is more, whenever there is an opportunity to “sell,the staff should take it and suggest that guests use the hotel services as much as possible.They should make sure that they are selling what the guest really want to buy.,TWB,DWB,Junior Suite,Deluxe Suite,NO.4 Recreation Department,The 1500-square-meter Paradise Fitness Club boasts comfortable bodybuiding environment,and all indoor decoratinos are made of environmental protection materials at international standards.With scientific,professional and pratical features,which are liked so deeply by sport lovers from all fields.Lets go,with the rhythm of music,enjoy the fun of body-exercise!,Gymnasium,Sauna Center,Outdoor tennis court,Cards and Chess Room,Indoor Swimming Pool,Massage Bar按摩酒吧,KTV,KTV,NO.5 Inetrnational Conference,The hotel has complete and modern conference places and facilities.The 12 different-sized meeting rooms can hold 1000 people at the same time.The luxury shell-shaped big conference room covers 700 square meters and is equipped with big projection screen,professional video camera,and six-channel and simultaneous interpretation system.,Its suitable for business negotiations,products exhibitions,fashion shows, news conferences,and first-class Chinese and western banquets.,Shell-shaped,Circle-shaped,NO.6 Public Relations Officer,Public Relations Officer is responsible for the VIP guests receptions,such as meal reception,all kinds of meeting reception,assist the process of urging accounts receivable,build up good relations with external mediums and is responsible for the external public and business plan.,NO.7 Security Department,Security Department is a department which is responsible for the hotel and guests safety of body and assets,make sure that the hotels safety guard and fire fighting work can be worked successfully.,The hotels fire fighting facilities are:smoking alarm clock,automatic jet engine,fire fighting bolt,fire preventing window and many kinds of fire fighting equipment.The hotel security staff patrol 24-hour so that they can protect the guests,including guests life and assets.,Fire Extinguisher,Fire extinguisher instruction: 1. In case of fire,put out safety pin,aim nozzle at the top of fire within the effective range,press the handle and extinguish forward,Please pay attention to the dead comer to avoid reburning. 1、灭火器手提灭火器，拨出保险销，在离火场有效距离处，手握软管，将喷嘴对准火焰上部，按下压把喷射，注意死角，以免复燃。 2. The valve should be up ward in extinguishing and a small lean angle,forbidden to use flatly and upside down. 2、灭火时器头朝上使用，倾斜角度不要太大，切勿放平或倒置使用。,NO.8 Shopping Arcade,Our hotel have a big shopping center.It is on the ground floor.Our hotel shop is like a mini-fair of consumer goods,ranging from jewelry,handicrafts, antique,Chinese paintings and calligraphy to garments,foods,chinesepatent medicines.These counters make service very essence of the gracious tradition of Chinese hospitality. Our shopping arcade including tourist souvenir department ,textile and knitwear department,art and craft department,pharmacy and foodstuff counter.,NO.9 Financial Department,The finance department is the responsibility of the overall responsibility for finance supervises management department,the financial receipts and expenditures,external contact with finance,taxation,banking, insurance,foreign exchange and other relevant organizations.,The finance department of the concrete work including organization various departments shall compile such expenditures, cost and expense plan and budget,control the hotel articles purchasing, receiving, storing, distribution and so on.,NO.10 Engineering Department,The maintenance of hotel management plays an important role.Repair work is professional and technical strong work. We should not only have the professional skills but also have serious work attitude. Contact with internal departments in work in the process also to note the civility, respect and attention unity,seriously to complete the task.Only this way,our hotel will develop better.,NO.11 Administration Department,Adminstrative departments are ho