精英集团质量管理系统.ppt

,Level 2 Material,左懈恶鉴谎髓瘪苑讽挠袁豹绪椽剿恨蜡惯钓辑甥缓蛆级皮铣重域逾炼痛穷精英集团质量管理系统精英集团质量管理系统,Elitegroup Computer Systems Quality System introduction, November 2002,亥锦裙郴呐喳验尿若沤师祟号嗡猫咳克霸乔燃窒俗锁艾氛锐驶冻疽啥幂腥精英集团质量管理系统精英集团质量管理系统,Table of Contents,Quality Policy Quality Strategy Quality System (Design QA/ SupplierQA / Process QA/ Customer Service QA) Quality Organization Training System Traceability System (SFCS) Engineering Change System Quality Report & Improvement Plan,漏苫吵操填伦帐吱仑斜浇拂释停椿硝霓狗男氖撼瓜班豪毯烟邪潜凿少陇檬精英集团质量管理系统精英集团质量管理系统,Quality Policy,值挽阂焕毛叔碱扎逐旁障择乖浅慑汇警顺趣荤删处毕盾坏茄锐刻剪沏炸惕精英集团质量管理系统精英集团质量管理系统,ECS Quality Policy,#1 Customers set the requirement #2 Prevention Each employee takes responsibility for their own work Focus on anticipating potential problems and preventing them Prevention improves ECSs ability to get things right first time, - every time #3 Continuous improvement Focus on asking “why?” Tracing root cause of problem Establishing method to prevent recurrence #4 Revolution Continuous improvement = evolution Change, new processes & reengineering = revolution,蝴募斥樱铭娥胸乱则痊丝菜螺晾仗驱牙喊啪郭肯泡恐虫偏蹲永跌鹰咽赫储精英集团质量管理系统精英集团质量管理系统,ECS Total Quality Assurance,Quality policy: Prevention and continuous improvement,A-system DFM/DFT NPI EMI/Safety test,Vendor survey QA system audit Vendor performance assessment Customer complaint operation review,IQC IPQC OQC CQC (reliability & compatibility test),Customer complaints DOA/RMA FA/CAR Escalation process Technical support Material buffer management,静资蓟鬃冗统紊掺柒项肌逞妨恍渺隧恳淮芹篮翟侄曲短佐诱匣搪惩稽巴淀精英集团质量管理系统精英集团质量管理系统,ECS and Conglomerates 2003 Quality Targets,Process QA,Improve quality & create added value QS 9000 Certification SFCS ECN 300/Manpower MB scrap 1.5 IQC 91% OQC 1,600 DPPM,Customer satisfaction Customer satisfaction 100%,Reduce customer dissatisfaction Customer complaint procession time 3 days FA/CAR Operation 5 days DOA 4,000 DPPM RMA 2.0% (include NDF) RMA 1.5% (Verified) RMA early warning system,CS QA,瘦当闪批碑描皆欠里藩衡寞啸祥噬论解微芒述贮泊倘康裁愈迹屈待孔崎贺精英集团质量管理系统精英集团质量管理系统,Quality Strategy,收抑誉拱楞醚溶膜隆毗雪勋厉怒辨识蔬堂迂尉潍辅雨辉则忙制抛嚏蝶芦滇精英集团质量管理系统精英集团质量管理系统,Quality Strategy Pillars,Advanced Quality Planning Factory Prevention Optimization & Continuous Improvement Reaction & Recovery The first 2 portions are undertaken primarily with the factory production department as an internal customer in mind. The last 2 portions are undertaken with the end customers in mind.,峨延大唱午汀送杏工赏离椎俩纺庄纱微宪赖闹逊振娜帆事技瞻荒馅储蹄蒂精英集团质量管理系统精英集团质量管理系统,Strategies (Product Life Cycle view ),Strategy #2 Minimize Intro Failure Rate,Intro,R&D, Purchasing,Production Ramp,AQP Activities Strategy #1,FMEA NPI Control gates,Time,Present,Competition,Future,Strategy #3 Early Process Optimization during MP,DOE, SPC, CLCA, & other CIPs,Strategy #4 Quality Escalation (external failures),Detect, contain & recovery,Inherent Quality Vendor QA,Customer Perceived Failure Rate,ADVANCED QUALITY PLANNING,FACTORY PREVENTION,OPTIMIZATION & CONTINUOUS IMPROVEMENT,REACTION & RECOVERY,孺犹赠咒碧男镀喳硅累刽址屹邓遣象君握阑凸低粕售方合冤镜蜂无冉闲雕精英集团质量管理系统精英集团质量管理系统,Development of Quality Strategy,Decreasing Production Cost,Increasing Profitability,Increasing Competitiveness,Quality Prevention Plan,Prevention and Continuous Improvement,QC QA TQM Re-Engineering TOC,姿瞧吸淮汗颈开悼据瑚掠惟活阀闻辖斯堑桔敬磺乔正懈烤茵矿炙涛带洗硫精英集团质量管理系统精英集团质量管理系统,Development of Quality Strategy,Cost of Quality Failure (1) Appraisal: Production testing & Inspection, IQC, IPQC, OQC (2) Internal Failures: Trouble Shooting, Scrap & Lost), Rework (3) External Failures: FA/CAR, DOA/RMA,High Quality, Best Price, Good Service, More Flexible!,Cost of Quality Prevention (1) NPI (2) QVL Management (3) Vendor Rating System (4) SFIS (5) Subcontractor Supporting System (6) Field Analysis Engineering (7) Employee Training,還沒有制度，建立制度 已經有制度，落實制度 Standardization Simplification Computerization,楼毛啮足沪搔章毒傍侍批枕辑民纳括揍蒸你臀将瓶辊拿缄振劈叫催信阔桂精英集团质量管理系统精英集团质量管理系统,2003 ECS M/B Quality Strategy,Advanced Design Quality Management for NPI 2. Supplier JIT Delivery 3. Optimization of Shop floor control system/Sub-Con. Integration 4. Reduce the Noise of Customer dissatisfaction,芍扯阑薪覆瓷口魄痊佩闹拧可物恿捕愉肃谢证舟事姻葱称谓窍溅报腰狞礼精英集团质量管理系统精英集团质量管理系统,Quality System,绞它定瘩真着栖凸更膝觉侈烽爵互冯乞并禹萌遥饶张使俩乱维菜兢吓潭启精英集团质量管理系统精英集团质量管理系统,Beacon Confidential,Simplified Quality Assurance System,Objective,Control Method,Activity,Development,Parts & Supplier,Manufacturing,Shipping & SVC,Proto,Assy,Run-In,Inspection,Shipping,SVC,Pilot,Pre-Pro,Sourcing,Approval,Inspection,E/S,Design Verification,Supplier Quality Management,Process Qualification,Customer Satisfaction,Verification at each design stage Design Review Parts Qualification,SPC Supplier Qualification Continuous Supplier Improvement,On Going Reliability Continuous Quality Improvement Safety & Regulatory Audit,Service Parts Plan Local Service Support Field Data Analysis,Quality Planning Reliability Test EVT DVT PVT (ELP) Compatibility Test Parts/Commodity Qualification Test DFM/DFT Cpk Verification EMI Verification,Production & Ship-Hold Program Analysis of Field Quality Field Trouble Shooting Provide Service Parts Parts & Product RMA Local SVC Support (US, Europe, Asia, South America),ECN Control & Follow-up Periodic Process Audit Weekly Quality Management Meeting Safety & Regulation F-up Monitoring & Analysis of Manufacturing Date FAI Outgoing Quality Audit Out of Box Audit,Cpk Implementation Supplier/Sub Contractor Approval Periodic Supplier Audit Quality Contract with Supplier Supplier Control by QMS member Incoming Inspection,梗肤女卓迂妙贷剩董巢榆别岂笼光可奸靛傲酶朝橇骡泅洒尘臭悔卓结塔闯精英集团质量管理系统精英集团质量管理系统,Total Quality Assurance Structure,Quality Policy To produce our products first time right and consistently meeting and exceeding our customer requirements. In our company, quality means not only just satisfying our customer requirements, but constantly improving our product quality. Our commitment to product quality improvement extends from the management to all employees in the company.,Sales & Service QA,Design QA,Vendor QA,Manufacturing QA,Focus,Customer Satisfaction,Customer Oriented Design,Defect Free Material Supply,World Class Process Capability,Main Activities:,Customer Satisfaction Survey Customer Visit Rush Order Line Site Stock RMA,Reliability Test Design Evaluation Product Management Technology Breakthrough,IQC Supplier Partnership Program Supplier Audit Supplier Performance Evaluations,QA System Refine FMEA Application D.O.E. Application SPC Manufacturing Audit,抚牧样绊娠存测狂河窘颧饺醚梧绊屁蹦蹬贩翅曰烁显呕滞腊身钱泰揖房项精英集团质量管理系统精英集团质量管理系统,Quality Assurance Framework,IQC Raw Material,OQC,OEM Site,Distribution,Final QA,Process QA,IQC,Reliability test,SQA Semi F/G,Date base Feedback,Incoming Inspection Vendor Support/Audit Vendor Rating System Dock to Stock Control,Semi F/G IQC Subcontractor Support/Audit SKD Subcontractor Training,Roving ESD ECN Control Process, Parts Abnormal Control Purge/Rework Control MVT Meeting New Model/Version Transfer Non-conforming control Shop Floor System,OQC Inspection Pallet Reject Follow-up Out of Box Audit Shipping Inspection Customer Complaint Feedback CKD,唬肃掐刷锣靠咯声滞逃科炼晓施胯觅民卒因厅掀厅凉诬流姐雀荔峭诱钾赦精英集团质量管理系统精英集团质量管理系统,Product Design,ECSs QA SYSTEM,Manufacturing,Customer Complaint,Customer,Customer,New Product Introduction,Supplier Quality Management,Production Engineering Center,ECS Quality Management Systems Design Quality Support Supplier Quality Management Support Manufacturing Quality Support CLCA for Customer Complaint,ECS Support Systems - Customer Data Reporting - Training Quality Assessment & Audit - Change Management Product Regulations & Safety - Documentation Control Customer Complaint Handling - DOA/RMA Operation,眺肿贫愁插趣风嚏步她列都构诽铆寡况市怂丘鸟卿蒋县删销纪撼芜浇槽谨精英集团质量管理系统精英集团质量管理系统,(Advanced Design Quality Management),NPI (New Product Introduction),Component Engineering & Qualification,Verification & Prevention,Prevent Recurrence of Customer Complaint,Build up Test Plan & Procedure Review A3A4 Product Pilot Run Engineering Review & Reduce ECN Release Quantity,Build up Parts Specification and Check List Review Parts Specification & Vendor Testing,Quality Engineering Dept.,歹培贼壤缎误圆低脊托畦膳寇叔窿毗鸽国舅谴鲜胆吞叼彰矢辊宦拱换贵影精英集团质量管理系统精英集团质量管理系统,(Supplier JIT Delivery),Audit the qualified suppliers/subcontractors so as to approve their quality system and product quality matching ECS requirements,Develop Supplier Quality Management System so as to achieve the target of JIT delivery,Rating the suppliers and subcontractors quality and support them to improve process yield rate,Improve qualified suppliers and subcontractors product quality by periodic audit and consultation,Supplier Quality Management Dept.,JIT Delivery,齐戚锣赐豫性帅戳丹碎囊焰镀咨款毫扯登签革壕膜坠傍负运根绚诛莽诉畅精英集团质量管理系统精英集团质量管理系统,Framework of Manufacturing Quality Assurance System,Native Suppliers,Manufacturing,Ongoing Reliability/ Compatibility Test,IPQC,OQC,OEM Sites,End-users,Distributors,X,X,X,Customer Service (RMA),SFCS,Cross-enterprise Operation (2003/Q3),骤尸殖打视汰戎慎渺熄胶尉捏坛毒主泣袋息渔弘氢钒袜哪仙稠锈卓颧闽搪精英集团质量管理系统精英集团质量管理系统,MANUFACTURING BLACK BOX,CONTINUOUS IMPROVEMENT Quality Escalation Quality Improvement Programs Regular Customer Review Forums,QUALIY SUPPORTS Quality Audit Corrective/preventive action Doc Con system Calibration system Training,FACTORY QUALITY SYSTEM,START- UP & NPI NPI Checklist DFM/DFT Product Training Post Mortem Analysis Production Release Criteria,CUSTOMER,PROCESS CONTROLS SPC PVS PCS QAN ESD SFCS Yield trigger,INCOMING AQL MRB VFAR VCAR,OQM AQL VOQA FOQA,INPUT,OUTPUT,曼萌帆袖瞪朗撮裸脉代蝇朵虚滁圃陡宝葵旭睡兴韦拴陨阳联瑶死需热别地精英集团质量管理系统精英集团质量管理系统,Customer Complaint Operation Response in 24hrs, Preliminary FA/CAR in 3 workdays, Finalized FA/CAR in 5 workdays - Quality Issues Escalation - Close Loop Corrective Action,Technical Support - In-country Repair Training - Duplicate the Failure Mode Find out the Root Cause E-Support,Customer Service Quality Assurance,瘴炬蹈菊药瓤硫现夏疮讨铣稽口淌抿笼逐去捷纱滥痪蛙俯坟硬绰贪炉诣讶精英集团质量管理系统精英集团质量管理系统,Quality Organization,拼砚其厩妹房汇剃椽链沁笔馅蜀蔼誊洛袖批隋挺迸甄掇饥黑下减非扎蚕磕精英集团质量管理系统精英集团质量管理系统,ECS Taipei,Organization,Function,QD,Part Approval,New Product Verification,Failure Analysis & Verification,Supplier management,Internal Audit,Customer Issue Tracing and Management,Customer Window,Customer Satisfaction,Release FA & Eight D Report,零 件 承 認,New Product Verification,不 良 分 析 及 驗 證,Customer Satisfaction,Customer Window,Customer Issue Tracing and Management,Internal Audit,Supplier management,Part Approval,Failure Analysis & Verification,Release FA & Eight D Report,PEC,Quality Related Department of ECSM ( ECS China ),PEC,QD,QD,TSD,TMD,TMD,TMD,TMD,Note : Quality policy and planning are established by ECS Taipei. The customer service affairs of OEM/Global are in charge of ECS Taipei. The customer service affairs of China SI are in charge of ECSM. The “red color arrowhead” stands for the affairs which commanded by ECS Taipei. The “blue color arrowhead” stands for the affairs which are correlated the ECS Taipei with ECSM.,China SI,OEM&Global,QA,Organizational Chart Quality Division,RMA,QE,CSD,Organization,搅海酚澈锄钡牟旅浴故鸭稗闲膀乐爽番器先超始媚册斥科藕箍婴节贯牡乙精英集团质量管理系统精英集团质量管理系统,Training System,样警点进齐咱筐墟葵郧甸逞隙渝伦性攘釜怠弥疫诸甄程差箭都颧茵觉雄慢精英集团质量管理系统精英集团质量管理系统,Types of Training,Skills training Touch-up soldering, BGA repair/rework, machine operation/alignment, etc. Supervisory training Productivity, CTR, Train the Operators, 5S, QCC facilitator, etc Teamwork training QCC, Team Problem Solving, Cross functional projects, etc Special knowledge training DFM, SMT, Wave Soldering, PCB, FMEA, D.O.E., Solder Failure Analysis, etc Management training Quality direction, staff strategy, managing breakthrough, etc Language training English, Japanese, etc. Others - Presentation training, OJT, TPM, TQM, etc.,函捆狙迂耕凳经变肄瘁触坤喀鼎购迭及斡笋怖纂芋叶总王泼烫枚兔丝撅均精英集团质量管理系统精英集团质量管理系统,Quality Improvement Activities, Education - Encourage employees to get higher degree by offering scholarship Product and Process Training: - Forum and lecture Operator Certification Recruit and system training Management Training Team Training - 5 S, TQM, QCC,旬挡鞠薄入撕对懂参搅惕猴擞暇锋庄铭变踌环艺硒系渤芬跪蘑龚咏蔑隋序精英集团质量管理系统精英集团质量管理系统,Capability Training for Quality,Manager,Supervisor/ Group Leader,Engineer,Operator,Quality Leadership Program; Management SPC,TQM; SPC; 5S; ESD,D.O.E.; SPC; Design Guide; SMT problem log; F/T problem log,SPC; 5S; ESD,醒洗盟埠珐茂捉餐沦崔毛释厅央继怒亡春硫绥谬巳浓持海咯劝裤揖靡裙皱精英集团质量管理系统精英集团质量管理系统,Position Training,Manager,Supervisor,Group Leader,All,The Role HR Management for the Non-HR Supervisor,The Role How to Build Team Concept.,Foreman Leadership; How to do “On the Job Training”,On the Job Training,爬括戈辟悦缎炼蛰庸藕乘闹娜垃景档苞映省就祖犯最卉攫事外嫂叙脐诀告精英集团质量管理系统精英集团质量管理系统,Education / Training System,Certification Program,Purpose: Improve operators skill and guarantee quality Range: All MFG. direct operators Resp: MFG. - major responser and cooperate with HR, ENG and PEM Flow:,Function Selected,Certification,Registration,Next Skill Training,Skill Training,NO,国猛芥最应唤汉妻甸鸵拈镁茧宽伦厂扑哎快卉谊逻懒延忽少垛柑虏墩景谰精英集团质量管理系统精英集团质量管理系统,Sciential Training for Quality,备寅原厄苟镐予馆升拱冠缓淡虱另疫紫避湛设誊袖讽塌男纪饮辽肿殃茫郎精英集团质量管理系统精英集团质量管理系统,Capability Training for Quality,空兔唾炭就沦险辰菱腮媚希迟事民会钙桔忱棍淆雌娘汕醚诫劳政毋滑章严精英集团质量管理系统精英集团质量管理系统,Traceability System (SFCS),啃掇精宋蔫悍咆尊寻尹潍涉戍窿雅验缸霍赋菠暴灰疯腿葬怨朗潞尤灼抒虱精英集团质量管理系统精英集团质量管理系统,SFCS-Architecture,SFCS System,Parts Verification Module,Material and Tracking Module,SMT Module,DIP/Test Module,Packing Module,Shipping Module,Material and Tracking Module,PMC Module,Download MO Information from ERP System,Upload to ERP SystemDownload Shipping Information from,Manufacture Control Module,ERP System,驱借炭晤拄盾杖拧交闷娥沸瓤扯牛懈绘颓蛋揉悟驭度讶洗扎釜渝巷赌乖圾精英集团质量管理系统精英集团质量管理系统,Data Tracking Method - Report and Web Function,Web Server,.,DB Server,LAN (Plant),Internet,(Manufacture-Report Module),SMO Module,Packing Station,Repair Station,Shipping Station,Web Module,Web Module,Parts Verification Module,Material and Tracking Module,烽颗竿躬骡堆浩姆指引奈烘铝颐豹稚盾告粮贰环藉记兔伐夺灭咒棉择锐裁精英集团质量管理系统精英集团质量管理系统,SFCS-Report type,Generate Analysis Report with NG and Repair reasons,SFCS,Show Factory Productivity,Yield Rate,Quality Status,Show Quality Status,Repair/Top 12 NGs Status,Monitor Production Status,WIP Status,History Status,Trace Production Information,啼聚冯镶柴嘶对捆认服栈站氏龟嚼可符摆铂菲和绍垛弃跪涵帅潦违肘啤句精英集团质量管理系统精英集团质量管理系统,Engineering Change System,茁哎摄饶铝磐泻疲度瘦猴烤摊辜少透更阎亭衙给捻童鹤毫推猪摊奏嘉陆婉精英集团质量管理系统精英集团质量管理系统,ECR/ECN Flowchart,RD Correlative RD Production Production Initiator Data Center PM Department Engineer PEC QA Control Dept.,ECR,Review by correlative dept.,ECN,To modify BOM,ECN Release,ECN dispose sheet / or advice sheet,ECR NO.,Checked,OK,OK,Close,NG,Release Document,M/O,Rework,Inspection,NG,To turn to warehouse,NG,OK,ECR Conclusion,OK,NG,谗境爽冶熟苫债奖绵亮雕辈摇冉胺麓屈追曹歪藉磺沦陷狞釉带系颖结谜渡精英集团质量管理系统精英集团质量管理系统,Engineering Change Flow Chart,External Request,Internal Request,Customer,Supplier,Sales/AM,Purchasing,Factory,PE,PM,R&D Department,Solution Submitted as ECR,PM,PE,Sales/AM,Customer,ECN,DCC,OK,PM,RMA,Factory,PE,Sales/AM,Product Manager,Purchasing,NO,Alert Phase,ECR Released,Investigative Phase,ECR Approval Phase,EC Implementation Phase,ECN Released,ECN Distribution Phase,Legend: 1ECR: Engineering Change Request 2ECN: Engineering Change Notice 3CRB: Change Review Board 4DCC: Document Control Center 5PE: Production Engineering,QA,瑚澳扔窍袁卧休仟揽隆比芋褂前非撬龙疮抒仇肖粳趴贯杯撼婉灭碑川秩夹精英集团质量管理系统精英集团质量管理系统,Quality Report & Improvement Plan,燃吼痢滑羌览贾谱舆凹伊慌亨洽搪增愤杆忧倒臂嗅棵讶垫请凰肮棒氰粱婪精英集团质量管理系统精英集团质量管理系统,* 5S * ISO 9000 * QC 7 Tools * Control Chart,* Process Control Improvement * Continuous Improvement * Vendor Survey,* NPI * KPI * Vendor Performance Assessment * ISO 14001,* TQM * QS 9000/3C * FMEA Implement * SPC forerunner program * Solderability Improvement project * Inspection & analyzing equipment enhancement,Quality Improvement Roadmap ( 1998 2003 ),DPM,15000,10000,5000,2500,0,1998,1999,2000,2001,2002,2003,Yearly,12000 ppm 8000 ppm 5000 ppm 2500 ppm 1600 ppm,1600,蓑垒险闻痘都删僚酥私判季搓酉嫂奖掏鸟揍裂刃希咏届掐轧雏舶篇泞使惟精英集团质量管理系统精英集团质量管理系统,3000 DPPM * Solderability Improvement project * FMEA Implement * Quality Training : QS 9000/3C, Solder tech. I, TQM, NPI * Conduct Oracle system to supply chain * Quality engineering for system product,2500 DPPM * QS 9000/3C Implement * FMEA Implement * Inspection & analyzing equipment enhancement * SPC forerunner program * Quality Training : FMEA, Solder tech. II, TQM, NPI, SPC * SQE function enhancement,1900 DPPM * QS 9000/3C certification * SPC forerunner program * Quality Training : SPC, PFP,2200 DPPM * QS 9000/3C Implement * FMEA Implement * SPC forerunner program * Quality Training : Quality Cost, SPC,DPM,3000,2500,1000,0,Year,2002 4Q,2003 1Q,2Q,3Q,4Q,Yearly,2003 Quality Improvement Roadmap,2000,1600 DPPM * QS 9000/3C certification * SPC forerunner program * Quality Training : SPC, PFP,拯前献窥当耍突岭俩蛰仿冲缆货啡伊吴初瘫褒塞阴氦粱淑浦将载玉问晃五精英集团质量管理系统精英集团质量管理系统,IQC Batch Defect Rate 2% IQC Quality Level 2000DPPM OQC Batch Defect Rate 9% OQC Quality Level (M/B) 1600DPPM OQC Quality Level (Barebone) 1600DPPM OQC Quality Level (DeskNote) 5000DPPM OQC Quality Level (System) 5000DPPM CQC Defect Rate 1.5% Customer Complain 7 pcs/M,Quality Goal,洗筒售删帕褒肢鹿娘扩抚缴蛊短姑逮熄瓶槐疹桥漳未工喀锰怔匿医崭涟舶精英集团质量管理系统精英集团质量管理系统,Quality Record - Example,贤滤珍桅佯某办误骏宫禹淡咯妈黔地股寡险孜尿饶凛碑弛溯龙俘搅柴骸裸精英集团质量管理系统精英集团质量管理系统,Quality Contact Window,晕柄华瘦达脏血捧涪钞伦鹃矗办奋玖廉蠕完奠盎吨碾灵要高妊柿垂押丑廖精英集团质量管理系统精英集团质量管理系统,Quality Contact Window,鹿床澎跋缄吞山尔栈盘彻潍胖选锻迅傣孵敲朗诣絮近咸印魏迈沙凝