《旅游饭店职业英语》PPT课件.ppt

旅 游 饭 店 职 业 英 语,初 级 2008,Unit Two Front Office 前 厅 服 务 Lesson 3，4，5,Lesson 3,What Kind of Room Would You Like 您想预定什么样的房间,Key Words：,reservation 预 定（n.） reserve 预 定（v.） double 双人的 single 单人的 September 九 月 intend 打 算 prefer 喜 欢 stay 停 留 confirmation 确 认 book 预 定 bath 浴 室 New York 纽 约,Talking to the Guest 情 景 会 话,ONE,Clerk: D Guest: G C: Good morning. Beijing Hotel. Room Reservation. Can I help you? G: Yes, Id like to reserve a room for September 20th and 21st, please. C: What kind of room would you like, a double or a single room? G: A double room. C: Wait a moment, please, Sir.,TWO,C: China World Hotel. May I help you? G: Im calling from New York. Id like to make a reservation. C: Yes, Madam. What kind of room do you prefer? G: I need a single room with bath. C: How many nights will you stay? G: From May 12th to 18th, thats seven days in all. C: Ok. Ill send confirmation of your reservation G: Thank you very much. C: Its my pleasure. We look forward to your coming.,Notes：,Wait a moment，please. 请稍等. 类似的说法: Wait a minute/ second ，please. In all. 总共,总计 Example: Thats 7 yuan in all. Ill send confirmation of your reservation. 我会确认您的预定. - We look forward to your coming. 我们盼着您的到来. - Im looking forward to your letter. 盼望收到您的来信.,Your Turn to Try Now,Listen to the words and repeat: book 预定 room 房间 suite 套房 presidential suite 总统套房 double bed 双人床 single room 单人间 triple room 三人间 reservation 预定 double room 双人间 standard room 标准间,Listen to the sentences, repeat and translate: What type of room do you want? Id like to book a single room with bath. How many nights are you going to stay? How long do you intend to stay? We look forward to your arrival.,Listen and complete the dialogues: C: Good morning, Friendship Hotel. Room reservation. . G: Yes, for next Sunday. C: . G: A single with double beds. C: .,2. C: Good afternoon, sir. . G: Good afternoon. Im calling from America. . C: . G: Id like to reserve a double room. C: . G： Id like it from august 14th to 17th. C： Ok. We look forward to .,Lesson 4,Do You Have a Reservation 您有预订吗,Key Words：,passport 护照 fill in 填写 registration 登记 form 表格 afraid 害怕的 moment 此刻 available 可用的,能得到的 certainly 可以,Notes：,Under ones name 以的名义，在的名下 Example: There is a reservation under your name. Would you please fill in this registration form? 您能填以下这张登记表吗？ “填写”还可以用fill out,例如： Could you fill out this form.,Talking to the Guest 情 景 会 话,ONE,Receptionist: R Guest: G R: Good afternoon. Welcome to our hotel. What can I do for you? G: Yes, I have a reservation in your hotel. R: Could I have your name? G: John Smith. R: Wait a moment, please. Yes, we have the reservation under you name. Could I see your passport, please? G: Here you are. R: Would you please fill in this registration form? G: Of course.,TWO,R: Good evening, Madam. May I help you? G: Yes, Id like to have a single room. R: Do you have a reservation? G: No, Im afraid not. R: Wait a moment, please. Let me see. Oh, there is one single room available. G: Thats great. Ill take it. R: May I have your passport to fill out the registration form for you? G: Certainly. Here you are.,Notes：,Oh, there is one single room available. 有一个空的单人间。 Is there any ticket available for tonight? 今晚的票还有吗？ Sorry, all rooms are taken/full. 抱歉，所有的房间都满了 I will take it. 我就要了。 Example: This silk dress is beautiful. Ill take it.,Your Turn to Try Now,Listen to the words and repeat: registration 登记 available 可用的 complete 完成 form 表格 show 出示 receptionist 接待员 fill 填充 passport 护照 sign 签字,Listen to the sentences, repeat and translate: Do you have a reservation? May I see your passport? I have a reservation in your hotel. Do you have a room available for tonight? Could you sign your name here, please?,Listen and complete the dialogues: R: Good afternoon. ? G: Yes, I want to have a single room for tonight. R: . G: sure, . R: wait a moment, please. .,2. R: Good morning, Madam. ? G: Yes, my name is Nancy White. Do you have a single room for today? R: ? G: No, . R: Wait a moment, please. . Im sorry, . G: Thats too bad. R: But we still have one double room available. Will that be all right? G: , Ill take it. R: May I ? G: Here it is. R: ? This is the form. G: Of course.,Lesson 5,Your Total Is 588 Dollars 您的费用总共是588美圆,Key Words：,check out 结帐 wait a moment 等一会儿 bill 账单 ready 准备好的 total 总共 right 正确的 correct 正确的,check 检查；核对 item 项目，条目 mistake 错误 pay 付账 charge 费用 per night 每晚,Notes：,Id like to check out now. 我现在想结帐. would like to do sth. 愿意,想 Example: Ill leave Beijing today and Id like to check out now. 结 帐 用 语: - Heres your bill, Sir. It totals $889. Please check it. - Im terribly sorry, Sir. We did make a mistake. (当帐单出错时,应向客人抱歉),Talking to the Guest 情 景 会 话,ONE,Receptionist: R Guest: G R: Good morning, sir. May I help you? G: Yes, Id like to check out now. R: May I have your name and your room number, please? G: Bob Smith. Room 811. R: Thank you. Please wait a moment. Ok, your bill is ready. The total is 588 dollars. Please have a look at it to see if everything is correct. G: Its correct. Thanks.,TWO,Cashier: C Guest: G C: Here is your bill, Sir. It totals $889. please check it. G: Im sorry, but I dont understand this item. C: Its for the IDD calls you made from your room. G: Oh, I see.,Your Turn to Try Now,Listen to the words and repeat: total 总共 amount to 总计 bill 帐单 item 项目 charge 费用 cash 现金 credit card 信用卡 check 支票 deduct 扣除 mistake 错误,Listen to the sentences, repeat and translate: Did you take any