英文邮件(商务)格式及常用语.doc

.英文邮件（商务）格式及常用语邮件主题：. 主题（Subject）框的内容应简明地概括信的内容，短的可以是一个单词，如greetings；长的可以是一个名词性短语，也可以是完整句，但长度一般不超过35个字母。 YES：Supplier training；NO：professional trainees from sister company should abide by rule of local company（太长） .主题框的内容切忌含糊不清。 NO：像News about the meeting 这样的表达；YES：应改为Tomorrows meeting canceled。 一般来说，只要将位于句首的单词和专有名词的首字母大写即可；另外一种较为正规的格式可将除了少于5个字母的介词、连接词和冠词之外的每一个单词的首字母大写。 YES：New E-mail Address Notification；Detailed calculation NO：detailed calculation.视信的内容是否重要，还可以在开头加上URGENT或者FYI（For Your Information供参考），如：URGENT：Submit your report today! 称呼：Dear (人名), ，或者Dear Mr./Ms. (姓), ，一般正式的邮件这样就OK了，如果和你非常熟悉的人，也可以直呼其名；然后空一行换行，顶格写，不用空格。正文：.邮件第一段开头可以说到自己是谁(This is (人名) from (公司名)，也可以不说；.感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。.Thank you for contacting us.如果有人写信来询问公司的服务，就可以使用这句句子开头，向他们对公司的兴趣表示感谢。.Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们；如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thank you for getting back to me.”.Thank you for providing the requested information.如果你询问某人一些信息，他们花了点时间才发送给你，那就用该句表示你仍然对他们的付出表示感激。.Thank you for all your assistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“I truly appreciate for your help in resolving the problem.”.Thank you raising your concerns.就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thank you for your feedback.”.正文中，段与段之间也是空一行，再顶格写。注意：正文的内容你需要注意5C原则：Clear(信息明了)、Complete(内容完整)、Correct(准确无误)、Concise(简明扼要)、Courteous(礼貌周到).正文中的人称选择：I, You, We等，如果邮件很长的话，you的使用不能过多；I和We的区别是显而易见的，生意上、客户之间一般都是用We，你是代表公司的；当然该用I表示你个人的时候还是要用I的，视具体情况而定。语气和宾词的运用得当能决定你的礼貌程度。如：NO: You will be pleased to learn that you have been selected to serve on our advisory board. Your prompt response will be appreciated. (好像欠你一样) YES: I am pleased that our board has selected you as the best qualified candidate to serve on our advisory board. I hope youll agree to serve. (这就友善多了)NO: Your book was well written and comprehensive. (不用你来判断我呀) YES: I thoroughly enjoyed your book and found an answer to every one of my questions about performance appraisals. (客气一点,人家受落). 切忌主客不分或模糊 例子：Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment. 应改为：Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We我们是主语, 不是report。). 句子不要凌碎 例子：He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起。. 结构对称，令人容易理解。 例子: The owner questioned the occupants lease intentions and the fact that the contract had been altered with ink markings. 应改为：The owner questioned the occupants lease intentions and ink alterations of the contract. 单复数不要搞乱，不然会好刺眼，看不舒服。 例如：An authorized person must show that they have security clearance. .动词主词要呼应。想想这两个分别： 1）This is one of the public-relations functions that is under budgeted. 2）This is one of the public-relations functions, which are under budgeted. .时态和语气不要转变太多。看商务英语已经是苦事，不要浪费人家的精力啊。 .选词正确 像affect和effect，operative和operational等等就要弄清楚才好用啦。 .地址上的数字直接用阿拉伯数字,除了One,例子: 127 Ninth Avenue, North 127 E. 15 Street 5 Park Avenue One Wingren Plaza 结尾：. 结尾的常用语.If you have any question or suggestion, please feel free to contact me. / Any question or suggestion, please feel free to contact me.很常用的结尾，正文中不用说的非常详细，显得冗余，可以这样结尾，他不懂的或者建议，可以联系你。. Thank you for your help and your valuable time again. / I appreciate again for your attention and time.结尾的感谢用语. I am looking forward to hearing from you soon. / Looking forward to hearing from you soon.期待收信人的尽快回复，这样的写法很常用，”soon”就足可以表示“尽快”的意思，不要用”as quickly as you can”这样生硬的短语，像是在下命令，很不礼貌。.Thank you for your kind cooperation.如果你需要读者帮助你做某事，那就先得表示感谢。.Thank you for your attention to this matter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。.Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。 .Thank you for your consideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。.Thank you again for everything youve done.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。.在署名自己的之前的客套话.正式一点的，客户、公司之间的：Very truly yours, Yours very truly, Yours truly,.一般的就OK，如：Best Regards, Thanks and Best Regards, Sincerely yours, Yours sincerely, Sincerely, Cordially yours, Yours cordially, Cordially,然后空一行换行，你的名字、联系方式，