高速服务区英语用语.ppt

Frontdeskservices,ShiningYoung,接受预订问候-日期-住几晚-人数-房间类型-查看-姓名、电话-具体时间-确认-结束语问候：Goodmorning.thisisthefrontdesk.mayIhelpU,sir?Guest:Iwanttomakeareservation.(reservearoom)日期：thanksU.forwhichdate?住几晚：forhowmanynights?HowlongdoUplantostay?人数：howmany(people)willtherebeinyourparty?房间类型：whichkindofroomwouldUprefer?(singleroom.doubleroom.standardroom.tripleroom.suite.juniorsuite.businesssuite.duplexsuite.deluxesuite.),查看：couldUholdtheline,please?/justamoment,please.Iwillcheckourroomavailabilityforthosedays.ThankUforwaiting.wehavea(standard)roomatRMB1000yuanand1500yuan,whichwouldUprefer?问电话姓名：couldUgivemeyourname?MayIhaveyourtelephonenumber,please?具体时间：whattimedoyouexpecttoarrive,sir?确认：Iwouldliketoconfirmyourreservation,sir.AstandardroomforMr.leeatRMB1500yuanpernightfortwonightsfromAugust22thtoAugust24th.结束语：Mynameisshiningandwearelookingforwardtoservingyou.WehopetoseeU.,入住check-in问候-确认预订-出示证件-填登记表-收取押金-钥匙房卡-行李员送客上楼-祝愿问候：同上确认预订：DoUhaveareservationwithus,sir?MayIhaveyourname?Justamoment,please.IwillcheckourreservationrecordthankUforwaiting.Yourreservationisforastandardroomforthreenights.出示证件、填表：pleaseshowmeyourpassportandfillouttheregistrationform.,收取押金：wouldUpleasepayRMB3200yuanasdeposit?HowwouldUliketomakepayment?MayIprintyourcard?/mayItakeaprintofyourcard?Pleasesignyournamehere.卡和钥匙：thisisthereceipt.Keyandroomcardtoroom1111.行李员：thebellmanwillshowyouupwithyourbaggage.祝愿：IhopeUwillenjoyyourstaywithus.结账check-out问候-姓名、房间-准备账单-结账-祝愿问候：同上,客人：MayIsettlemyhotelbillnow?Iwouldliketopaymyhotelbillnow.姓名房号：yournameandyourroomnumber,please?如不含早餐费：DidUhavebreakfast?准备账单：Justamoment,please.Impreparingyourbill(IlldrawyourbillforU).SorrytohavekeptUwaiting.hereisyourbill.RMB3150yuaninall.Pleasecheckit.结账：youhavepaidadepositofRMB3200yuan,haventU?(客人给收据)。ThankU.hereistheinvoiceandyourchange.Haveacheck,please.（无押金或押金不够）howwouldUliketomakepayment,sir?Letmetakeaprintofyourcard.SorrytohavekeptUwaiting.Pleasesignontheprint.(here)takecareofyourcreditcardandreceipt.,Food&BeverageServices,Thefoodandbeveragedepartmentprovidesfoods,dishes,drinksandotherrelevantservicestotheguests.Itistherepresentationdepartmentinthehotelmanagementsystembecausetheworkingefficiencyandservicestandardreflecttheoverallmanagementofthehotel.itsservicequalityhasgreateffectonthehotelsreputationandthesellingofotherproducts.,预订桌位reservingatable问候-时间-人数-确认-姓名、电话-结束语问候：同上（客人）Iwouldliketoreserveatable.时间：whattimeisitfor，sir?人数：howmany(people)areinyourgroup?确认：sir,atableforsixatseventonight.姓名、电话：mayIhaveyourname,sir?CouldUpleasespellit?couldtellmeyourphonenumber?结束语：thankuforcalling.WearelookingforwardtoservingU.,安排客人就座问候-有无预订-引领入座-餐前饮料（外国客人餐前喝饮料）问候：同上有无预订：haveuareservation?(yes)letmecheck.atableforsix.Followmeplease.Willthistablebeallright?Pleasetakeyourseat.CanIgetUsomethingtodrink?(no)howmanyinyourgroup?Howaboutthetablenearthewindow?Pleasetakeaseat.WouldUcareforsomethingtodrink?,点菜takingtheorderAreUreadytoorder,sir?MayItakeyourordernow?Hereisthemenu.Takeyourtime.WouldUlikedinneroralacarte?MayIrecommendBeanCurdwithMincedMeatandChilli?(麻婆豆腐)Ourspecialtytodayisslicedbeefinoystersauce.（蚝油牛肉）WhatsoupwouldUlike?WouldUlikesouprightnoworaftertheotherdishes?(外国人一般餐前喝汤)Imafraidwedonthavethedishnow.mayIsuggestsomethingelse?/Imterriblysorry,sir.Thedishhasbeensoldout.MayIofferUcurriedslicedbeefinstead.(咖喱牛肉片),饮料Woulducareforsomethingtodrink?WouldUliketoseethedrinklist?WouldUliketeaorcoffee?处理投诉Imsorry,sir.Iwillchangeitrightnow.Thedishshallbereplacedimmediately.Imsorry.Butwearegladyoupointedthisouttous.imterriblysorry.thisisnotourusualstandard.甜品服务WouldUlikedessertnow?WouldUliketoseethedessertmenu?,呈递账单Excuseme,hereisyourbill.Howwoulduliketopay,incashorbycreditcard?DoUwantonebillorseparatebills?Hereisyourchange.MayIprintyourcard?Pleaseenterthepassword.Wouldupleasesignhere?Thankusir,wehopetoseeuagain.客人：foryourtips.,supermarket,Pleaseleavebagsatthecounter.Imafraidyouhavetodeposityourbags.客人：whatsthis?Howmuch?Whereisit,Icantfineit.Foodarea、specialtyarea、winearea、softdrinkareayogurt、milk、tea、springwater、juice、wine、peanut、Biscuit、sausage、ham、bread、dateItisten/twenty-twoyuan注：1319字尾是“teen”/ti:n/如：13thirteen14fourteen.2090字尾是“ty”/ti/如：30thirty40forty.注意发音，容易混淆。百hundred后面加and，如果百位是0千位后面加and，如：,139元RMBonehundredandthirty-nineyuan1028元RMBonethousandandtwenty-eight2300元RMBtwothousandandthreehundred10001999两种读法,如：1456onethousandfourhundredandfifty-six/fourteenhundredandfifty-six.“万”的读法，如：53742fiftythreethousandsevenhundredandforty-two小数读法：68.5sixty-eightpointfive客人：whichaisleisthe(soysauce)in?Thatwouldbe(inaisle2)there.Itisrightnexttotheketchup(番茄酱)Iwouldliketobuysomeskincarelotion.(护肤品)Thereisapromotiongoingon10%off.打九折（10%tenpercent)（85折？）,JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberMondayTuesdayWednesdayThursdayFridaySaturdaySundayOnetwothreefourfivesixseveneightnineteneleventwelvethirteentwentytwenty-onethirtythirty-onefortyfiftysixtyseventyeightyninetyonehundredonethousandFirstsecondthirdfourthfifthsixthseventheighthninthtentheleventhtwelfththirteenthfourteenthfifteenthtwentiethtwenty-firsttwenty-secondtwenty-fourth1st2nd3rd4th5th20th21th,时间time上午1-12点am.下午pm.7:00am/pmAtsevenoclock.7:10am/pmseventen/tenpastseven6:50am/pmsixfifty/tentoseven7:30am/pmseventhirty/halfpastseven7:15am/pmsevenfifteen/aquarterpastseven7:45am/pmsevenforty-five/aquartertoeight,收银Douwantplasticbags?ItisaboutoneYuan.Itshouldbeaboutninety-nineYuanalltogether.Thetotaliseighty-threeYuan.Itisseventy-fourYuaninall.HowwouldUliketopay,incashorbycreditcard?Pleaseprintthecardandenterthepassword.Signyournamehere,please.Pleasecheckyourchange(bef