《饭店情景英语》课件.ppt

,PART1TheFrontOffice,TheManagersRemarks,1.Whatistheaimofahotel?2.Canyousaysomethingaboutthegreatimportanceofthefrontoffice?3.Whyshouldthehotelstaffhaveastrongsenceofresponsibility?4.Howcanthehotelachievegreaterfinancialsuccess?,Questions:,UNIT1,RoomReservations,1-1ALongDistanceCallReservations(长途电话预定)1-2AGroupReservation(团体预定)1-3AFace-to-faceReservation(门市预定),equivalent平行的arrival到达的May26th5月26日creditcard信用卡takecareof照顾，处理parkinglot停车场10%discount九折,representative代表UA美国联合航空confirmation确认assist协助；帮助southward向南available可获得的referral参考的,Dialogues:,NewWards:,UNIT1,RoomReservations,Exercises2:,Self-IntroductionPleasemakeabriefself-introductionin3minutesatleast,youcantryitfromtheaspectsbelow:namehometowninterestsnobodywilleverknow.Youjustflyintothesky;thewholeskyisyours.Buttheparrotwasclingingsodeeply,sohard,thatthemansaid,Whatisthematter?Areyoumad?Hetriedtotaketheparrotoutwithhisownhands,buttheparrotstartedpeckingathim,andatthesametimehewasshouting,Freedom!Freedom!,3,Thevalleysinthenightechoedandreechoed,butthemanwasalsostubborn;hewasafreedomfighter.Hepulledtheparrotoutandthrewhimintothesky;andhewasverysatisfied,althoughhishandwashurt.Theparrothadattackedhimasforcefullyashecould,butthemanwasimmenselysatisfiedthathehadmadeasoulfree.Hewenttosleep.Inthemorning,asthemanwaswakingup,heheardtheparrotshouting,Freedom!FreedomHethoughtperhapstheparrotmustbesittingonatreeoronarock.Butwhenhecameout,theparrotwassittinginthecage.Thedoorwasopen.,4,AttheReceptionDesk,在接待处,UNIT2,Page20,Dialogues:,2-1Registration（登记住宿）2-2Checkinginagroup（团队登记住宿）2-3extendingthestay（续住）,H,AttheReceptionDesk,在接待处,UNIT2,Page20,pullup停车goforwardto向前走reserve预定justamoment过一会儿passport护照Wouldyouminddoing你介意吗？Incash现金thekeyto的钥匙safe保险箱showyouup带你去Baggage行李箱,ablockof一层atonce立刻standard标准arrange安排porter行李员upstairs楼上fullyequipped设备齐全request要求convention会议Dontworry.别担心。no-show预定未到的人allthetime总是,NewWords,H,AttheReceptionDesk,在接待处,UNIT2,Page20,Exercises2:,Exercises1:,明天上午您打算干什么？史密斯先生准备用现金，还是用信用卡付款？我打算只带两件行李去旅行。那位过路客人准备在大厅等到六点钟吗？我不准备再多待下去，天好像要下雪了，是吗？,Introduceyourclassmatetous.,H,1UNIT3Concierge(1),礼宾部1,pick-up捡起；获得；收拾sign迹象；符号；手势bumping震动toonesrelief让某人轻松的是clearup清晰piece块；件；篇headfor朝.走trunk汽车车尾的行李箱escort陪同airy通风的salon沙龙barber理发师souvenir纪念品attendant服务员；侍者tag标签afraid害怕inconvenience不方便,1UNIT3Concierge(1),礼宾部1,3-1See-inService（接机）3-2IntroducingHotelService（介绍饭店服务）3-3AboutSlowDeliveryofBaggaga（抱怨行李运送太慢）,Dialogues,1UNIT3Concierge(1),礼宾部1,Exercise,1.我们宾馆被认为是本市最好的五星级宾馆之一。2.这些服务员英语讲得多流利啊！3.服务员会带您去哪儿的室内游泳池。4.我保证我们不会再给您添麻烦了。5.托运前请把姓名标签系在每件行李上。,Whatanice/baddayitis!,2,1,1UNIT4Concierge(2),Newwords,historical历史的interest兴趣cover覆盖sound健全的；合理的；可靠地reach到达trolley有轨电车along沿着crossing路口straight直线的square广场well-known有名气的inadvance提前busy忙碌的softberth软卧receipt发票,1UNIT4Concierge(2),Dialogues,4-1Introducingsomescenicspots（介绍景点）4-2showingtheway（指路）4-3Ticket-bookingservice（订票服务）,TheBusinessCenterandTheGeneralSwitchboard,fax传真inall所有；全部account账户caterto迎合slip协议confidential机密的,NewWords,商务中心和总机,Dialogues,5-1FaxService（传真服务）5-2ExpressMailService（特快专递）5-3TelephoneService（电话服务）,TheBusinessCenterandTheGeneralSwitchboard,商务中心和总机,Exercise1,您要用什么规格的复印纸？先生，您的传真到了，请到商务中心来取。对不起，我们宾馆对收进的传真要收费的。从这里发往纽约的传真收费多少？您可以在我们这里发电子邮件，也可以上国际互联网。,TheBusinessCenterandTheGeneralSwitchboard,商务中心和总机,Exercise2,MyNationalDayHoliday,Unit3PersonalizedServices个性化服务,Dialogues:3-1AbouttheRoomServices(客房用餐服务)3-2SolvingtheMinibarProblem(解决小冰箱的问题)3-3AboutBaby-sittingServices(托婴服务),FunctionStudy：P132StructureStudy：P131Exercises：1P135III2P136IV3P134I,Thestorygoesthattwofriendswerewalkingthroughthedesert.Duringsomepointofthejourneytheyhadanargument,andonefriendslappedtheotheroneintheface.Theonewhogotslappedwashurt,butwithoutsayinganything,hewroteinthesand:Todaymybestfriendslappedmeintheface.“Theykeptonwalkinguntiltheyfoundanoasis,wheretheydecidedtotakeabath.Theonewhohadbeenslappedgotstuckinthemireandstarteddrowning,butthefriendsavedhim.,1,Afterherecoveredfromtheneardrowning,hewroteonastone:Todaymybestfriendsavedmylife.“Thefriendwhohadslappedandsavedhisbestfriendaskedhim,AfterIhurtyou,youwroteinthesandandnowyouwriteonastone.Why?Theotherfriendreplied:Whensomeonehurtsusweshouldwriteitdowninthesandwherewindsofforgivenesscaneraseitaway.Butwhensomeonedoessomethinggoodforus,wemustengraveitinastonewherenowindcanevereraseit.,2,LEARNTOWRITEYOURHURTSINTHESANDANDTOCARVEYOURBENEFITSINTHESTONE.Theysayittakesaminutetofindaspecialperson,anhourtoappreciatethem,adaytolovethem,butanentirelifetoforgetthem.Sendthisphrasetothepeopleyoullneverforget.Itsashortmessagetoletthemknowthatyoullneverforgetthem.,3,Unit4LaundryServices,Dialogues:4-1ExplainHowtoGettheService(介绍洗衣服务)4-2SuggestingExpressingServices(建议快洗服务)4-3“HonestyIstheBestPolicy”(诚实至上),Unit4LaundryServices,StructureStudyFunctionStudyExercises(练习)：1P145IV2P146V3P144I,Unit5MiscellaneousServices,Dialogues5-1OpentheDoorwiththeDuplicatedKey(用备用钥匙开门)5-2ProvidingSomethingExtraonRequest(提供额外用品)5-3“DealingwithEmergency”(处理紧急情况),Unit5MiscellaneousServices,Exercises1P156V2P156IV3P155III4P154I,UNIT6TheCashier收银,Passport护照Slip纸片Note纸币；记录Change零钱Prepare准备Total共计Deposit存款；保证金,NewWords,UNIT6TheCashier收银,6-1ForeignCurrencyExchange兑换外币6-2CheckingGuestsAccount核查客人账目6-3CheckingOut结账离店,Dialogues,UNIT6TheCashier收银,1接待员告诉北罗先生他能到账台兑换外币。2电脑记录有问题吗？3夜审发现客人的账单上有错。4经理告诉那位新员工她如何才能处理那位过路客人的要求。5贝罗先生付了2000元的账，包括150元的电话费。,Exercises1,UNIT6TheCashier收银,Hesaidthathe.Hetoldmethathe间接引语,Exercises2,Onceuponatimetherewasanislandwhereallthefeelingslived:Happiness,Sadness，Knowledge,andalltheothers,includingLove.Onedayitwasannouncedtoallofthefeelingsthattheislandwasgoingtosinktothebottomoftheocean.Soallthefeelingspreparedtheirboatstoleave.Lovewastheonlyonethatstayed.Shewantedtopreservetheislandparadiseuntilthelastpossiblemoment.Whentheislandwasalmosttotallyunder,lovedecideditwastimetoleave.,Exercises3,Shebeganlookingforsomeonetoaskforhelp.JustthenRichnesswaspassingbyinagrandboat.Loveasked,“Richness,canIcomewithyouonyourboat?Richnessanswered,Imsorry,butthereisalotofsilverandgoldonmyboatandtherewouldbenoroomforyouanywhere.“ThenLovedecidedtoaskVanityforhelpwhowaspassingbyinabeautifulvessel.Lovecriedout,Vanity,helpmeplease!Icanthelpyou,Vanitysaid,Youareallwetandwilldamagemybeautifulboat.“Next,LovesawSadnesspassingby.Lovesaid,Sadness,pleaseletmegowithyou.Sadnessanswered,Love,Imsorry,but,Ijustneedtobealonenow.,Exercises3,Then,LovesawHappiness.Lovecriedout,“Happiness,pleasetakemewithyou.ButHappinesswassooverjoyedthathedidnthearLovecallingtohim.Lovebegantocry.Then,sheheardavoicesay,“ComeLove,Iwilltakeyouwithme.Itwasanelder.Lovefeltsoblessedandoverjoyedthatsheforgottoasktheelderhisname.Whentheyarrivedonlandtheelderwentonhisway.Loverealizedhowmuchsheowedtheelder.LovethenfoundKnowledgeandasked,Whowasitthathelpedme?“ItwasTime,Knowledgeanswered.ButwhydidTimehelpmewhennooneelsewould?“Loveasked.Knowledgesmiledandwithdeepwisdomandsincerity,answered,BecauseonlyTimeiscapableofunderstandinghowgreatLoveis.,Exercises3,Noisy吵闹的，喧闹的Noise噪音Awfully可怕地；十分Apologize道歉Corridor走廊Formalities正式手续Efficiency效率Stolen被偷Exactly准确地,Suitcase公文包Grey灰色的Thoroughly完全地Receptionist接待员Annoy惹恼，令人讨厌Arrive到达Release释放Terribly十分Situation情况,Unit7SettlingGuestsComplaints,词汇,Newwords,Dialogues,Exercises1,Exercises2,7-1changingaroom(换房)7-2acomplaintaboutsomethinglost(投诉物品丢失)7-3handlingacomplaint