12.投诉信ppt课件.ppt

投诉信,1,文体概述,投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容：1.表明写信目的，投诉的内容。2.投诉的具体原因。3.希望得到的结果。,2,1.抱怨_2.表达不满_3.忍受_4.对满意_5.糟糕的服务_,poorservice,complainabout,convey/expressonesdissatisfaction,putupwith/bear,becontent/satisfiedwith,常用语块,3,6.采取措施_7.解决问题_8.预防发生_9.调查此次事件_10.以粗鲁的方式_,inarudemanner,takemeasures,dealwith/solvetheproblem,preventfromhappening,investigate/lookintothematter/incident,4,11.向道歉_12.出乎意料_13.不用说_14.尽快_15.把某事牢记在心_,makeanapologyto/apologizeto,outofonesexpectation,needlesstosay,assoonaspossible,bearsth.inmind,5,我写信是投诉关于2.这几年我对你们的服务都很满意，但是我写信是表达关于的不满。,2.Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout,1.Iamwritingtocomplainabout,套用句式,6,3.我对不满意有一些主要原因。首先，更糟糕的是，最后，,3.TherearesomemainreasonswhyIamnotcontentwithAtfirst,Whatsworse,Eventually,7,4.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。5.你若能尽快采取措施处理这个问题，我将感激不尽。,5.Iwouldappreciateit(verymuch)ifyoucould(takemeasuresto)solvetheproblem(assoonaspossible).,4.Isincerelyhopethat/Itismysincerehopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetaken(topreventsuchanincidenthappeningagain).,8,习作修改(做短文改错，背经典范文)DearSir,ImwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidntringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.,on,after,send,it,months,9,HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyi,impossible,hearing,How,10,作者写信向商家投诉，表达对所买手机的不满。1.inon具体到某一天用介词on。2.beforeafter根据句子的逻辑意义，应该是“十天后”，故用after。3.sentsend与or前面的ring应保持一致。4.themit指代所买的手机，应该是单数，故用代词it。5.monthmonths因为是三个月，故用复数形式。,11,6.impossiblyimpossible此处作表语，故用形容词。7.hearhearing介词on后应接动名词形式。8.WhatHow根据句意应该是“我怎么可以等那么久呢？”故用how。9.去掉send后的to因为send是及物动词。10.在same前加the因为thesame属于固定搭配。,12,假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1.问题：牛肉面有苍蝇，服务员态度粗鲁。2.要求：餐厅赔礼道歉。注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。3.开头语和结束语已为你写好。,课堂练习,13,DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowImwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.,14,SoIaskedthewaitertochangeanotherdish.Outofmyexpectation,hedidntchangeitbutsaidinarudemannerthathewastoobusytosolvetheproblem.Needlesstosay,suchawayoftreatingcustomersisunacceptable.Itsmysincerehopethatyoucaninvestigatethematterseriouslyandmakeaformalapologytome.Ilookforwardtoabetterservicenexttime.Sincerelyyours,LiHua,15,假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：1.司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。2.希望尽快查清此事。注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。3.开头语和结束语已为你写好。,课外作业,16,DearSir,IamLiHua.Iamwritingtocomplainaboutoneofyourbus-driversimproperandrudebehaviors.LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidntpayanyattention.Whatsworse,hedroveevenfaster.Thenanotherpassengercouldntbearit,askingthedrivertokeepthepassengerssafetyinmind.,17,Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,hed