《MBA英语写作练习》PPT课件.ppt

,MBAPracticalWriting1.Generallayoutofaletter2.Writingforpracticalcommunicationa.Lettersofcomplaints(投诉信)b.Lettersofapology(道歉信)c.Lettersofapplicationd.Lettersofrecommendatione.Resignationlettersf.Invitationlettersg.Thank-youlettersh.Others,1.GenerallayoutofaletterSixpartsofanEnglishletter:theheading(includingthedate)theinsideaddressthesalutationthebodythecomplimentaryclosethesignature,Dept.ofRadioEngineeringHarbinInstituteofTechnologyHarbin,150001P.R.C.22April,1995Mr.JamesAllenExecutiveSecretarytotheChairmanMartinIwantyougivemesomeexplanation.,Sincethereweresuchdamagetothegoods,Idecidedtofileacomplaintagainstthecustomerservice.WouldyoupleaseletmeknowwhetherIshouldreturnthebookstoyouforareplacementorifyouhaveanauthorizedservicerepresentativeheretowhichIshouldtakeit?IwillholdontothemuntilIhearfromyou.Sincerelyyours,FannyChen,ALetterofComplaintDearSirs,Yourshipmentoftwelvethousand“Smart”watcheswasreceivedbyourcompanythismorning.However,wewishtomakeanumberofcomplaintsconcerningtheseriousdelayindeliveryandyourfailuretocarryoutourspecificinstructionswithregardtothisorder.Itwasstressedfromthebeginningthatthedeliverydatehadtobelessthansixweeksfromtheinitialorderinordertomeetourowncustomersrequirements.Whileweunderstandthatdelaysinproductionareoccasionallyinevitable,wemustpointoutthatthemajorreasonwhytheorderwasplacedwithyourcompanywasbecause,wewereassuredbyyouofitsspeedofdelivery,andthatyourexistingstocksweresufficientlyhightoensureimmediateshipment.Latedeliveryofthegoodshascausedustodisappointseveralofourmostvaluedcustomers,andisboundtohaveanegativeeffectonpotentialfutureorders.Thesecondcomplaintconcernsthedifferenceincolorbetweenthewatchesweorderedandthosedelivered.Itwasstatedclearlyintheoriginalorderthatwatchesincombinationsofgreen/purpleandorange/purpleonlywererequired.However,onlyhalfthewatchesinthedeliveryreceivedareofthecolorsspecified.OurHongKongagentassuresusthatshestressedtoyoutheimportanceoffollowingourinstructionsprecisely,sinceweconsidertheretobeonlyalimitedmarketinthiscountryforwatchesofothercolorsatthepresenttime.,Anywatchesthatarenotofthespecifiedcolorswill,ofcourse,bereturnedtoyou.Wearealsosomewhatconcernedabouttheratherpoorqualityofthegoodsreceived,sinceitisapparentthatthewatchesthatfinallyarrivedhavebeenproducedfrominteriormaterialsandhavebeenmanufacturedtoalowerstandardthanthoseinthesample.Wehavealsofoundthatanumberofthewatchesdonotappeartobefunctioning.Whetherthelatterproblemisduetopoormanufacture,damageduringtransportationorbadbatteriesisnotyetclear,butweshouldliketopointoutthatwefeelthismattertobeentirelyyourresponsibility.,Asaresultoftheaboveproblem,therefore,wefeelthatthemostsuitablecourseofactionistoreturntoyouunpaidanyofthegoodsconsideredunsatisfactory,andtosubtractanyresultantcostsfromourfinalsettlementWeshallalso,ofcourse,beforcedtoreconsiderwhetheranyfurtherordersshouldbeplacedwithyourcompany.Welookforwardtoyourpromptreply.YourssincerelyJohnSmith,LettersofapologyAnapologylettershowsthatyouaresorryandsaysthatyouvalueyourrelationshipwiththeotherparty.Dependingonthenatureoftheletter,itcaneitherbewritteninthefriendlyorthebusinessletterformat.,Friendly/PersonalApologyLetterIfthisisapersonalletteryoushouldstarttheletterbysayingthatyouaresorrytotherecipient.Nextyoushouldadmityourfaultandtakeresponsibilityforyouractions.Nextyoushouldvolunteeroraskifthereisanywaythatyoucanhelpouttoresolvethesituation.Thenyoushouldlettherecipientknowthatyouwilltrytomakesurethatthesituationwillnothappenagain.Tocloseofftheletteryoushouldapologizeagain.Whenwritingapersonalapologyletteritshouldcomefromtheheartandbesincere.,Formal/BusinessApologyLetterIfthisisabusinessletteryoushouldstarttheletterbysayingthatyouaresorrytotherecipient.Nextyoushouldgiveanexplanationastowhatwentwrong.Thenyoushouldtrytorectifytheproblem.Tocloseofftheletteryoushouldapologizeagain.,DearJolene,Iamsorryaboutforgettingaboutourlunchdate.Itwascompletelymyfault;Iwassobusyatworkthatitmusthaveslippedmymind.HowaboutItreatyoutolunchnextWednesday,atthenewItalianrestaurantJuliesat12:30PM?IhavemarkedthisdateinmyplannersoIwillnotforgetaboutit.Idjustliketoapologizeagainformissingthelunchdate.YourFriend,Signature,DearMr.Bicman:Iapologizeforthemix-upoforder#:26429782.Wehavejustimplementedanewpackagingsystemthatstillhasafewbugstobeworkedout,butwedidfixyourorderandsentitoutthismorning.Foryourtrouble,wehaveencloseda$25giftcertificatewhichcanbeusedatanyofourstores.OnceagainIwouldliketoapologizeforthemix-upinyourorderandanyinconveniencesthismayhavecausedyou.Sincerely,ScottMahoney(Signature)CustomerServiceManager,Lettersofapplication(forajob)1.Refertothepositionappliedforandexplainthereasonforwantingit(tellhowyoulearnedaboutthepositionthroughanewspaperadvertisement,anagency,orafriend.)2.Supplyinformationonyourself,includingpersonalbackground,education,academicqualifications,workexperience,additionalinformationaboutpersonalskillsandspecifictraining.3.Attheendoftheletter,askforaninterviewattheprospectiveemployersconvenience.,Warnings:Dontbragaboutyourqualificationthoughyouaresupposedtostatethemclearly.Donttalkaboutyourlackofexperience.Dontsayyouneedthejobbadly.Dontsayyouareunhappyinourpresentjob.Donttrytoflatterprospectiveemployerbystatingthatyouthinktheircompanyisbetterthanothers.,DearMr.Jones,IrecentlylearnedfromthejournalofMedicalSciencethatyouhaveopenings(职位空缺)forcanerresearchers.Pleaseconsidermyqualificationandexperiencewhenyouselectapplicantsforthesepositions.Asyoucanseefrommyresume,IhaveaPh.D.degreeinbiologyandhaveworkedformorethantenyearsinthefieldofcellgrowthanddivision.Inthecourseofmyresearch,Ihavedevelopedastronginterestintheearlydetectionofcancercellsandhavepublishedseveralpapersonthesubject.,IbelieveIcanbeofvaluetoyourinstitute.Iamreadytoprovideyouwithanyotherinformationyoumayneedaswellasexcellentpersonalreferences.Thankyouverymuchforyourtimeandconsideration.Sincerely,(signature)GeFangyun,Lettersofrecommendation(forjobs)1.Explaintherelationshipbetweenyou,thewriter,andthepersonrecommended.2.Generalcommentsonthepersonsabilities,mannerismsandpersonality.3.Suggestthatthereceiveremploythepersonrecommended.Othersuggestions:1.Bepositive,enthusiasticandconfidentinrecommendingtheperson.2.Dontover-exaggeratehisorherqualifications.,DearMs.Hagerman,ItiswithgreatpleasurethatIrecommendMaryAliceWesterlyforthephysicspositionatThomasJefferson.Mrs.WesterlytaughtatGrantWoodHighSchoolfrom1986to1999,duringwhichtimeIwasprincipal.Herprimaryteachingresponsibilitieswerephysics,chemistryandninth-gradegeneralscience.Forthefirsttwo,sheorganizedfairs,inwhichstudentsexhibitedtheirprojectsandhadthemjudgedbyastatepanel.Forthelast,a“show-and-tell”Saturdaygreatlypleasedtheparentsofthestudentsinvolved.,Shewasoneofthebestteacherswehaveeverhadintheareaofscience,andweweredeeplysaddenedwhensheandherfamilymovedtoAugusta.IcanassureyouthatifIwereheadingaschoolinAugusta,andhadateachingpositionopeninscience,Iwouldhireher.Sheiscreative,deeplyconscientious,professional,andhardworking.Istronglyrecommendherandamsureyouwillbemorethansatisfiedwithherperformanceintheclassroom.Sincerelyyours,(signature)TomMaxwellPrincipal,ResignationLetterThefirstparagraphofyourlettershouldstatethatyouareleavingandwhenyouareleaving.Thesecondparagraphshouldexplainyourreasonforleavingthecompany.(Thisparagraphisoptional.)Inthethirdparagraphyoucanoffertomakeyourresignationgosmoothlyforthecompany.Forexample,youcanoffertohelptrainareplacementwiththetimeyoustillhaveleft.(Thisparagraphisalsooptional.)Thelastparagraphshouldthanktheemployerfortheopportunitytoworkfor,wishthemwelland/orexpressinterestinmaintainingyourprofessionalrelationship.,DearMr.Jenkins:IamformallynotifyingyouthatIllbetenderingmyresignation(递交辞呈)fromWidgetsUnlimited,Inc.MylastdaywillbeonNovember12,2004IneverimaginedthatIwouldhavetoleaveWidgetsUnlimited,butduetotherelocationofmywifesworktoNewYork,IhavemadethedecisionwithmywifetomoveuptoNewYorkasafamily.IfthereisanythingthatIcandotomakethistransitioneasierforthecompany,letmeknowandIdbemorethanwillingtohelpout.IhavetrulyenjoyedmyworkhereandIwouldliketothankyoufortheopportunitythatyouhavegivenmetoworkhereatWidgetsUnlimited.Sincerely,ScottNelson(Signature)InventorySpecialist,InvitationlettersTheintroductionallowsthehostandsendertointroducethemselves,aswellastheorganizationinwhichtheyhavechosentorepresent.Asimplebackgroundoftheindividualorcompanywillsufficeinthissectionoftheletter.Next,inthebodyoftheletteritisimportanttooutlinealloftheinformationabouttheevent.Thedateandtimeshouldbeincludedaswellasthethemeandpurposefortheevent.Atthispoint,adateshouldbementionedinwhichguestsshouldprovidetheirreplyby,anditmayalsocontainanyinformationregardingspecialrolesplayedattheevent,attireanditemsrequiredfortheguesttobring.,Besuretomentionanyspecificationsaboutdresscodeintheinvitationletter.Next,inonesentence,theappreciationfortheguesttoattendthepartyshouldbeshown.Thiscanbecompletedwithaformalnote,statingthatyoulookforwardtoseeingtheindividualattheevent.Remember,thisneedstokeepintonewiththerestoftheletter.Theconclusionshouldcontainthesignoffandalinethattiesthecompletelettertogether,drawingtheendoftheinvitation,withasalutationandasignature.,DearMrs.Coling:MynameisSusanHarrisandIamwritingonbehalfofthestudentsatLockwoodMiddleSchool.Wewouldliketoinviteyoutoattendaspecialeventbeingheldatourschoolinaweekstime.AsignificantamountofthestudentsattheschoolhavebeenworkingonaprojectwhichrelatestotheunemploymentproblemwithintheyouthdemographicofLockwood.Youareinvitedtoattendapresentationthatwillbeheldwithinthemediaroomoftheschoolwhereavarietyofproposalsthatwilldemonstratetheabilityofthecommunitytodevelopemploymentopportunitiesfortheyouthwithinthecommunity.,Atthepresentation,therewillbeseveralstudentsreceivingawardswhichwillrecognizethemwithinthecommunityfromtheMayor.Refreshmentswillalsobeavailableatthepresentation.Asoneoftheprominentfiguresinthecommunity,wewouldbehonoredbyyourattendance.PleasereplybyMondaythe26thofFebruarytoconfirmyourattendancetothefunction.Welookforwardtoseeingyouthere.Sincerely,Ms.SusanHarris(Signature),Thank-youletterAnytownPressClub345ScoopSt.Anytown,CA93449(555)555-1212June15,2008SamSpeaker123MainSt.Othertown,CA96097,DearMr.Speaker:IdliketopersonallythankyouagainforthewonderfuladdressyougaveattheAnytownPressClublastweek.Ourmembershiphadbeenlookingforwardtoyourvisitforweeksandyous