Business Continuity Managent Workshop.ppt

doededewaijbcmpracticeleadermalcolmcornishbcmbusinessdevelopmentmanagermarshtechnologyconference2005zurich,switzerland.,businesscontinuitymanagement(bcm)workshopworkshop1emergencyresponse,may26,marsh,agenda,introductiontoworkshoppresentationandbackgroundbriefingscenarioreviewandfacilitateddiscussionmove1emergencyresponse,businesscontinuitymanagementintroduction,malcolmcornishfbcibcmbusinessdevelopmentmanager,marsh,whatisbcm?,businesscontinuityinstitute(bci)andpas561holisticmanagementprocessidentifiespotentialimpactsframeworkforresilienceandresponsecapabilitysafeguardinterestsofkeystakeholdersormoresimply,aprocessthatestablishesasecureandresilientbusinessenvironmentcapableofmountinganimmediateandeffectiveresponsetoamajorincident.,notjustapaperplan,italsorequiresorganisation,planning,assessment,training,rehearsalandmore.,1pas56guidetobusinesscontinuitymanagementisapubliclyavailablespecificationdevelopedthroughthebritishstandardsinstitution.,marsh,time,levelofbusiness,objectiveofbusinesscontinuitymanagement,marsh,thebusinesscontinuityplan,emergencyresponseplan,activity,crisismanagement/communicationplan,businessrecoveryplan,timeobjective,emergencyresponseestablishingacapabilitytoprotectpeopleandbusiness,doededewaij,mbcibcmpracticeleader,marsh,whyemergencyresponse?,safeguardemployees,visitors,andpublicprotectphysicalassets(buildingsandequipment)minimisedamageandbusinessimpactavoidenvironmentalcontaminationprotectreputationandimageensureregulatorycompliancegoodcorporategovernance,marsh,threatassessmentwhattoplanfor?,frequency,high,high,low,(daily)management,continuityrisks,accept,impact,marsh,emergencyresponseplan,activationcriteria,notificationcriteria,claimsprocessing,stand-downteam,assessincident,erstructure,evacuate,security,evaluation(analysis),planexecution,strategy(problemsolving),communicate,recognition,debrief,time,threatassessmentdetermineavailabilityespeciallythosewholoselovedonesduringthecrisis?howwillyourespondtoandmanagethemedia?whatarethepossiblelegalandpublicrelationsimplicationsandwhowillresolvethem?whatarethepotentiallong-termimplicationsforyourbusiness?,move2crisismanagementplenarysession,doededewaijbcmpracticeleadermalcolmcornishbcmbusinessdevelopmentmanagermarshtechnologyconference2005zurich,switzerland.,businesscontinuitymanagement(bcm)workshopworkshop3businessrecovery,may26,marsh,agenda,introductiontoworkshoppresentationandbackgroundbriefingscenarioreviewandfacilitateddiscussionmove3businessrecovery,businesscontinuitymanagementintroduction,doededewaij,mbcibcmpracticeleader,marsh,whatisbcm?,businesscontinuityinstitute(bci)andpas561holisticmanagementprocessidentifiespotentialimpactsframeworkforresilienceandresponsecapabilitysafeguardinterestsofkeystakeholdersormoresimply,aprocessthatestablishesasecureandresilientbusinessenvironmentcapableofmountinganimmediateandeffectiveresponsetoamajorincident.,notjustapaperplan,italsorequiresorganisation,planning,assessment,training,rehearsalandmore.,1pas56guidetobusinesscontinuitymanagementisapubliclyavailablespecificationdevelopedthroughthebritishstandardsinstitution.,marsh,time,levelofbusiness,objectiveofbusinesscontinuitymanagement,marsh,thebusinesscontinuityplan,emergencyresponseplan,activity,crisismanagement/communicationplan,businessrecoveryplan,timeobjective,businessrecoveryrecoveringyourbusinessbeforeitstoolate,malcolmcornish,fbcibcmbusinessdevelopmentmanager,marsh,businessrecoveryanddisasterrecovery,businessrecoverytherecoveryofthebusinessprocessesneededtomaintainanacceptablelevelofoperationsintheeventofsignificantinterruptionstonormalbusinessdisasterrecoverythetechnicaloritportionofthebusinessrecoveryincludes:mainframe,midrange(vax,as/400),clientserver(unix,nt,etc.),disasterrecoveryisacomponentofbusinesscontinuity,marsh,normaloperations,marsh,businessrecoverysolution,workarea,controlcentre,scenariomove1,winddirection,yourheadoffice,whereyouarenowsituatedaccommodates600employees.itisasix-storeybuildingonthebrandnew400mfastcentralbusinessparknexttothea40westoflondon.yoursisthefirstbuildingtobeoccupied.,chemicalvapourcloudismovingtowardsyourheadofficebuilding.causeofreleaseandexacttypeofchemicalareunknown.,scenariomove2,winddirection,yourheadoffice,whereyouarenowsituatedaccommodates600employees.itisasix-storeybuildingonthebrandnew400mfastcentralbusinessparknexttothea40westoflondon.yoursisthefirstbuildingtobeoccupied.,chemicalvapourcloudhasmovedwesttowardsyourbuilding.roadsaregridlocked.vapourishydrochloricacid.staffhavebeenovercome.newsreportssuggestterroristsareresponsible.,scenariomove3,winddirection,yourheadoffice,whereyouarenowsituatedaccommodates600employees.itisasix-storeybuildingonthebrandnew400mfastcentralbusinessparknexttothea40westoflondon.yoursisthefirstbuildingtobeoccupied.,chemicalvapourcloudcarriedaboutfivemilesandcontaminatedyourbuilding,whichhasbeenclosedindefinitely.fourteenemployeeshavebeenhospitalised.onediedofheartattack.executiveboardisdealingwiththemedia.asseniormanagers,youhavetogetthebusinessupandrunning.,marsh,move3questions,howdoyoucontactyourmostimportantcustomers,businesspartnersandotherstakeholders?whataretheimmediateneedstoaddresscontinuityofbusinessoperations?howdoyourelocatepeopleand/orprocesses?whataretheimplicationsforyourserviceandoperationallevels?whatresourcesdoyouneed,whendoyouneedthemandhowdoyouobtainthem?sinceyourrecoveryresourcesareconstrained(youdonothaveallthepeople,facilitiesandequipmentyouwouldliketohave),howdoyouestablishyourrecoveryprioritiestomeetyourbusinesspriorities?howwillyourbusinessandoperationalprocessesworkinanenvironmentwheresystems,data,andspecialisedequipmentareeithernotavailableintheshorttermorthelongterm,(orforitpotentiallynotbacked-uporinsync)?,move3businessrecoveryplenarysession,malcolmcornishbcmbusinessdevelopmentmanagerdoededewaijbcmpracticeleadermarshtechnologyconference2005zurich,switzerland.,businesscontinuitymanagement(bcm)workshopfinalwrapup,may26,marsh,beprepared,disasterrecovery,emergencyresponse,crisismanagement,businessrecovery,businesscontinuityplan,initialcontrolofemergencysituationbluelightservicessafeguardinghumanlifestabilising,security,damageassessment,strategicdirection/policyissuescrisiscommunicationsinternalandexternal(media)outwardfacingliaison-stakeholders,usersetcco-ordinationofservicerecoveryefforts,phasedrecoveryofbusiness-criticalprocessesrecoveryofinfrastructureandservicesreturningto“businessasnormal”,marsh,bcmmethodology,identifyoverallstrategicobjectives,valuesandactivities;identifystakeholders,businessprocesses,productsandservices,analysefinancialandnon-financialbusinessimpactsresultingfromdisruptionofbusinessprocesses(bia);identifybusiness-criticalprocesses;identifygapsinrecoverycapability;developprioritisedrecoverytimeline.,designappropriatelevelsofrecoverystrategiesthatprovidepractical,cost-effectivesolutionstoclosethegaps;designorganisationalstructuretoimplementtheformulatedstrategicobjectivesandoperatingmodeltorespondtomajorincidents.,developbusinesscontinuityplansinlinewithagreedstrategies;embedbcmwithincultureoftheorganisation.,measureresultsthroughauditing,exercising,maintenanceandtraining.supportcontinuousimprovementthroughconstructivefeedback.,identify,measure,execute,analyse,design,bcmprogrammemanagement,bcmprogrammemanagementdriventop-downbyexecutivemanagementensuringownershipandestablishingpolicy.managedatcorporate/operationalandoperational/facilitylevels.,marsh,marshsbusinesscontinuitymanagementservices,crisismanagementplan,businesscontinuityaudit,continuitystrategydesignanddevelopment,emergencyresponseplan,businessrecoveryplan,bcmprogrammemanagement,trainingandexercising,businessimpactanalysisandriskassessment,marshsbcmservices,bcmconsultants100+(global)32(europe)plandevelopmentfamiliarmicrosoftproductsvisualandaction-orientatedprovenmethodologycombineriskmanagementandbusinessinterruptionstrategiesworldsleadingriskandinsuranceservicesfirm,awarenessandprogrammedefinition,marsh,foradditionalinformation,talktoyourclientexecutiveorcontact:bcmpracticeleader:doededewaijtel:+31(0)1040603680email:doede.dewaijbcmbusi