Download Lync.ppt

microsoftlync2010afewtrainingpptsonlync-voiceandvideoconferencetraining-attendanttraining-conferencingandcollaborationtraining-delegatetraining-imandpresencetraining,objectives,thiscoursecoversthefollowingvoiceandvideofeaturesofthelync2010client.makeacallansweracallmanageacallforwardacallfollowuponmissedcallsandvoicemailjoinaconferencecalljoinavideocallacceptavideocall,videoobjectives,thissectioncoversthefollowing:makeacallansweracallmanageyourconversationanddevicesettingsforwardcallsfollowuponmissedcallsandvoicemailjoinaconferencecall,voice,makeaphonecallfromanywhere,themicrosoftlync2010clientworkswithmicrosoftlyncserver,providingasoftware-poweredtelephone.userscancontactanyoneinsideoroutsideoftheircompany.itsascomfortableasyouroldphonebutaricherandmoresophisticatedexperience.lyncsupportsthefollowingtypesofcalls:computertocomputercomputertotelephonetelephonetocomputercomputertoaudioconferencevideocallsandconferencingusinglync2010meansthatusershavealltheirprinciplecommunicationchoices-voice,e-mail,instantmessaging,andconferencing-availableandintegratedontheircomputer.,returntovoiceobjectives,makeacall,youcanusethesearchbartofindsomeoneorscrolltofindanyoneinyourcontactlist.openlync.typethepersonsnameorphonenumberinsearchbar.clickcallonthepersonscontactcard,.whenyouclicktocallthecontactsworknumberisthedefaultnumberthatisdialed.youcanclickthecallmenutoselectothernumberstocallthecontact.learnmoreaboutclicktocallonthenextslide.,callmenuforadditionaloptions,search,returntovoiceobjectives,clicktocall,lync2010offerstheclicktocallfeature.whenyouclickthisiconlyncautomaticallydialsthenumberforyou.thecallconnectsusingyourlyncphoneeditiondevice.ifadeviceisnotavailablethecallconnectsthroughyourlyncclient.,returntovoiceobjectives,clicktocall,usethedialpadtomakeacall,usethedialpadtomanuallyenteraphonenumbertodial.forexample,youcanusethedialpadtodial1-800-flowers.clickphone.clickortypenumbersonthelyncdialpad.clickcalltodialnumber.,clickphonetabtoaccessdialpad.,thedialpadrespondstomouseclicksandkeystrokes.,returntovoiceobjectives,clickcallorpressentertodialnumber.,answeracall,dependingonyourdevicesetup,anincomingcalltakesplaceusingoneofthefollowingmethods:connectedtoalyncphoneeditiondevice:callisansweredusingthespeakerphoneorheadset.lyncwithoutadeviceattached:audiothroughthecomputerspeakers.answercall:clicknotificationwindowforincomingcall.theconversationwindowappearsandthecallbegins.redirectordeclinecall:clickredirectcalltoanothernumbersuchasyourcellphone.clickdeclinetocallsendcallertovoicemailifitisconfiguredordisconnectcaller.,clickthenotificationwindowtoanswercall.,returntovoiceobjectives,conversationwindowappearsafteracceptingcall.,acceptcallduringconversation,duringaconversationyoucanstartacallintheconversationwindow.answeracallinanimtheconversationphonetabdisplaysoptionsonhowtoreceivethecall.clickoneofthefollowingoptions:acceptcallacceptscallandbeginsconversation.redirectredirecttocellphoneorothernumber.declinedecliningtheincomingcallsendscallertovoicemailifitisconfiguredordisconnectscaller.,clickphonetoinitiatecall.,returntovoiceobjectives,clickaccept,redirectordecline.,manageacall,duringacallyoucanchangetheaudiodevice,placethecallonholdortransferthecalltoanothernumber.clickthefollowingoptionsfromconversationwindow.clickaudiodevicetoselectbetweenyourheadset,handsetorcomputeraudio.placethecallonholdbyclickinghold.transferthecalltoanothernumber.usetransfertoremainonyourconferencecallevenwhenyouhavetoleaveyouroffice.,usethetransfermenutotransfercalltoanothernumber.,returntovoiceobjectives,changetheaudiodeviceduringyourcall.,phonecallsgettotherightplace,uselync2010toforwardcallstoyourcellphoneorsimultaneouslyringyourofficeandhomenumbers.quicklyidentifyandchangecallforwardingsettings.knowataglancewhenyourcallsarebeingforwarded.easilyconfigureadvancedcallroutingsettings.takeyourcallswithyou.,callsforwardednotification,call-forwardingsettings,returntovoiceobjectives,forwardacall,youcansendcallersstraighttoyourvoicemailortoanyoneyouwanttohandleyourcallswhileyouareout.itseasytosetupfullforwardingrulesonthecallforwardingtab.clickcallforwarding.clickcall-forwardingsettings.specifyphonenumbersonthecallforwardingtabinoptions.clickoktoupdatecallforwardingsettings.clickcallforwarding.selectoneofthefollowingoptions:donotforwardcallsforwardcallstovoicemail,cellphone,orothernumbersimultaneouslyring,returntovoiceobjectives,managephonemessagesusinglync2010.knowthatyouhavemissedcallsandmessageswaitingataglance.playbackvoicemaildirectlyfromlync.easilyreplytovoicemailusingchatorvoice.listentoyourvoicemailclickphoneinlync.clickplaytolistentoreceivedvoicemail.clickcalltoreplytovoicemail.,visualvoicemailprovidesadedicatedviewforvoicemailwithoneclickaccesstoplayback.,followuponmissedcalls,returntovoiceobjectives,joinaconferencecall,optionaclickjoinonlinetojoinconferencecalldirectlyfromoutlookcalendarreminder.,optionbclickjoinonlinemeetingfromcalendarinvitationtoconnecttoconferencethroughlync2010.,optioncmanuallydialthenumberusingdesk,cellorlyncphoneeditiondevice.,lync2010offersmultipleoptionsforconnectingtoascheduledconferencecall.usingoptionaorbconnectsusinglyncphoneeditiondevicebydefault.ifdeviceisnotavailableyouwillconnecttoconferenceusingcomputerspeakersandmicrophone.,returntovoiceobjectives,onlinemeetinginvitation,12/18/2019,15,themeetinginvitationcontainsmultiplewaystoconnecttolynconlinemeeting.joinonlinemeetingconnectsyoutothemeetingthroughlyncallowingyoutohearconferencecallandseevisualcontentsuchaswebcameraanddesktopsharing.meetinghyperlinkprovidesainternetbrowsermethodofconnectingintheeventthejoinlinkfailsoryoudonothavelyncinstalled.joinbyphoneconnectsyoutotheconferencecallifyouareusingahomeorcellphone.itconnectsyouthroughlyncifyouareusinglyncphoneeditionorthelyncdialpad.conferenceidrequiredwhenprompted.youarenotpromptedwhenusingjoinonlinemeetingormeetinghyperlink.,activity1,thisactivityprepareslyncusersforonlinemeetingsusingvoice.practicethisactivityduringasmallorinformalteammeeting.thisscenariousesaconferenceroomsettingwithaconferencephoneasprimaryaudio.scheduleanonlinemeetingopenoutlook2010andclicknewitems,andthenclickonlinemeeting.completeinvitationfieldsandsendtheinvitation.torecipientssubjectlocationstartandendtimejointhemeetingopeninvitationandclickjoinonlinemeeting.clickusethefollowingonthejointheconferenceaudiodialogwindow.clickdropdownmenuandenteryourconferenceroomtelephonenumber.clickok.,12/18/2019,16,activity2,practiceusinglynctouchtonecommandsduringacall.touchtonecommandsalsoreferredtoasdualtonemulti-frequency(dtmf)helpyoucontroltheconferencecall,allowingyoutoadmitormuteparticipants,anddisableannouncements.joinanonlinemeetingandconnecttoconferencecallusingdeskphone.usedeskphonedialpadtopressoneofthefollowingtouchtonecommandsandlistentodescription.*6-muteorunmuteyourself*4-muteorunmuteallotherparticipants*7-lockorunlocktheconferencecall*9-enableordisableannouncementsforparticipantsenteringandexitingtheconference.*3-privatelyplayparticipantrollcallintheconference.*8-admitallparticipantscurrentlyinthelobbytotheconference.*1-playadescriptionoftheavailabletouchtonecommands.,returntovoiceobjectives,lastminuteresolutions,mostusershaveexperiencedanunexpectedmomentduringaconferencingsession.thefollowingprovidestipsonaddressinglastminuteissuesinanonlinemeeting.issue:conferenceroomphoneormeetingparticipantcannotdialintotheonlinemeeting.resolution:useinvitebyphonetocallparticipantorconnecttoconferenceroomphone.clickthepeoplemenuandthenclickinvitebynameorphonenumberenternumberforparticipantsdeskorcellphoneortheconferenceroomphonenumber,andclickcall.issue:aparticipantsvoiceechoesthroughoutthecall.resolution:thisoccursifaparticipantisconnectedtotheonlinemeetingthroughmultipledevices,suchasbothcomputeraudioandcellphoneaudio.thiscanalsooccurinsidealargeconferenceroomifthemeetingisusingapodiumandpanoramicvideowithaudiodevice.theparticipantshouldmutecomputerspeakersandcomputermicrophone.mutedeskphoneandverifyechohasstopped.unmuteprimarydevicetouseduringonlinemeeting.,returntovoiceobjectives,videoobjectives,thissectioncoversthefollowing:joinavideocallacceptavideocall,video,videooverview,fortheclosestthingtoaface-to-faceconversation,connectawebcamtoyourcomputer.usingawebcaminlync2010todisplayyourselftootherparticipantsisaseamlessexperience.certifiedupnpwebcamsaredetectedautomaticallybylynconwindowsxp,vistaandwindows7.youdonotneedtoinstallawebcamtoviewanotherparticipantsvideoinaonlinemeeting.configurewebcamsettingsfromvideodeviceinlyncoptions.clicktoolsandthenclickoptions.configurewebcamsettingsundervideodevice.,pluginausbwebcamandwindowsautomaticallysearchesfordriversoftware.,joinavideocall,returntovoiceobjectives,clickvideotostartyourwebcam.,pictureinpictureviewofyourself,clickviewtosetoptionsorhide.,ifyouhaveawebcamsetup,youcanchoosetoallowyourcontacttoseeyouasyouconverse.ifyouacceptsomeonesincomingvideocalltoyou,theywontseeyouuntilyouaddvideofromyoursideoftheconversation.joinavideocallclickvideointheconversationwindowtostartyourwebcamandinitiatethevideoconversation.,youdontneedawebcamtoacceptavideocallfromanotherofficelync2010user.ifyoudonthaveawebcam,youcanviewthecallersvideofeed,andthecallerwillseeavideoiconplaceholderforyourfeed.yourcallerwontseeyouunlessyouaddyourownvideofeedtotheconversation.acceptavideocall.anotherparticipantinonlinemeetingbeginsvideo.lyncautomaticallydisplaysparticipantvideoinconversationwindow.clickstartmyvideotodisplayyourwebcamtootherparticipants.clickviewtoshowyourpreviewwindoworchangewebcamsettings.,acceptavideocall,clickviewtodisplayyourpreviewwindowormodifywebcamsettings.,returntovoiceobjectives,clickfullscreenbuttontomaximizevideowindow.,review,inthiscoursewecoveredthefollowingvoiceandvideofeaturesofthelync2010client.makeacallansweracallmanageacallforwardacallfollowuponmissedcallsandvoicemailjoinaconferencecalljoinavideocallacceptavideocall,backtoobjectives,2010microsoftcorporation.allrightsreserved.microsoft,exchangeactivesync,excel,lync,outlook,powerpoint,sharepoint,sqlserver,windows,windowslive,windowsmobile,windowsserver,andotherproductnamesareormayberegisteredtrademarksand/ortrademarksintheunitedstatesand/orothercountries/regions.theinformationhereinisforinformationalpurposesonlyandrepresentsthecurrentviewofmicrosoftcorporationasofthedateofthispresentation.becausemicrosoftmustrespondtochangingmarketconditions,itshouldnotbeinterpretedtobeacommitmentonthepartofmicrosoft,andmicrosoftcannotguaranteetheaccuracyofanyinformationprovidedafterthedateofthispresentation.microsoftmakesnowarranties,express,impliedorstatutory,astotheinformationinthispresentation.,microsoftlync2010attendanttraining,objectives,thistrainingcoursecoversthefollowingmicrosoftlync2010attendantfeatures:usingthecontactslistunderstandingcallcontrolsmakingandreceivingcallsmanagingmultipleconversationssettingupteam-callgroupshowtoparkandretrievecalls,overviewoflyncattendant,lyncattendantisanintuitivecallmanagementapplicationthathelpsyoumanagelargenumbersofsimultaneouscalls.lync2010attendantrunsinafullscreenwindowtoprovideastreamlineddesktopexperience.thefollowingfeaturesarenewforlyncattendant:sortsearchresults:anarrangedbyfieldhasbeenaddedwhichallowsyoutosortyoursearchresults.agentanonymity:callscanbeansweredanonymouslyaspartofyourresponsegroup.youridentityisnotrevealedtothecaller.callroutingwithresponsegroup:agentscanseeandanswerallthecallsqueuedinattendant,regardlessoftheirstatus.improveddesktopalerts:desktopalertsnotifyyouofincomingcallsorinstantmessages.switchaudiodeviceduringaconversation:switchyouraudiodevicewithoutinterruptingtheconversation.reportmaliciouscalls:reportamaliciouscalltoyoursupportteamwhenthecallhasended.locationandemergencyenhancedservicessupport(e9-1-1):yourphysicallocationisnotedsothatemergency9-1-1servicescanlocateyou.parkacall:callsthatneedtobetransferredcanbeparkedinaholdingqueueinsteadofputtingthecalleronhold.,understandingthelyncattendantwindow,theattendantwindowisdividedintotwomainareas;conversationsandcontacts.incoming,activeandpendingconversationsaredisplayedintheconversationarea.,incomingareatheareawherenewconversationscomeintoattendantactiveareathemainwindowforoneconversation,wheremultipleoperationscanbeperformed.pendingareatheareawherecallsonholdorminimizedconversationsareplaced.,usingthecontactslist,yourcontactlistisalistofcontactswithwhomyoucommunicatemostoften,showstheavailabilityofyourcontactsandallowsyoutoviewadditionalcontactdetailsbyright-clickingthecontactsname,andthenclickingproperties.youcanplaceaphonecall,startaninstantmessaging(im)session,startane-mailconversation,orstartaconferencewithanyofyourcontacts.attendantincludesthreestandardgroups:frequent,available,andallcontacts.,frequentlistsindescendingorderthenamesofpeoplewithwhomyouhavehadrecentcontactthroughlyncattendant.availablelistsallcontactswhosepresencedoesnotindicateaway,unknown,oroffline.allcontactslistsallcontactsthathavebeenaddedtoyourcontactlist(exceptbywayofbeingamemberofadistributionlist).,youcanalsocreatecustomgroupstomanageyourcontacts.,makeacallandendacall,tocallsomeoneinyourcontactlist,double-clicktheirnameorclickthephonebuttonnexttotheirname.selectoneoftheoptionsasappropriate.pleasenotethatsomeoftheseoptionsmaynotbevariable,dependingonhowtheuserhasbeensetup.worknumbermobilelynchcallvoicemail,toendthecall,clicktheendconversationiconoryoucanclosetheconversationwindow.,answeracall,whenyoureceiveacall,adesktopalertappearsintherighthandsideofthetaskbar,aswellastheincomingarea.,thealertisdisplayedwhenattendantisminimizedorclosedwhilerunning,andallowsyoutoanswerthecallrightawayandbringtheattendantintotheforegroundintheprocess.toansweracall,double-clicktheincomingcallalertorclickaccept.todeclineacall,clickdecline.ifvoicemailisenabled,thecallisredirectedtoyourvoicemail.note:thecallalertlooksdifferentforarepeatcaller.respondtothecallthesamewayasanormalalert,bydouble-clickingthealertorbyclickingacceptordecline.,incomingcallalert,acceptordeclinethecall,answeracall(continued),whenyoureceiveacall,youhaveotheroptionsthatyoucanchosefromasappropriate.rightclickthealertandselectoneofthefollowingoptions:accept-connectsthecallredirect-voicemail:redirectsthecallertovoicemail-whichissenttoyouremail.ignore:redirectsthecallertovoicemail.close:redirectsthecallertovoicemailandclosesanyactiveimsessions.donotdisturb:redirectsthecallertovoicemailandsetsyourpresencetodonotdisturb.ifyourstatusissettodonotdisturb,theincomingcallswillbedirectedtoyourvmautomatically.,note:theseoptionsarevariablebothwiththealertandtheactiveconversationareawithintheattendantconsole.,usingthecallcontrols,callcontrols,hold,end,transfer,consult,invite,whenyouveansweredacall,itappearsintheactivearea.usingthecallcontrols,youcanperformvarioustasks,includingthefollowing.placethecallonholdorparkthecalltransferthecallconsultwiththeintendedrecipientbeforeyoutransferinvitesomeoneelsetojointhecallendthecall(hangup),activeconversationarea,youcantakenotesduringacallandsendtheconversationnotesviaemail.intheactiveconversationarea,clickthenotetab.clickanywhereinthenoteareaandtypeyournote.tosendthenotesourviaemail,typeasubjectforthenotebyclickingtypeasubjectforthisconversationarea.thenclicksendnotes.anemailopenswiththenotesandsubjectpopulated.,takingnotesduringacall,placeacallonholdandtransferacall,placeacallonholdintheconversationwindow,clicktheholdicon.thecallerwillhearholdmusicandthetimerwillgooffuntilyouresumethecall.clicktheholdbuttonagaintoresumethecall.transferacallintheconversationwindow,clickthetransfericon.double-clickthenameinthecontactlistthatyouwanttotransferthecallto.thecalldisappearsfromyourconversationwindow.anunsuccessfultransferdisplaysanerrormessage.,transferacall,consultbeforetransferringacall,intheconversationwindow,clicktheconsultbeforetransferringormergingcallsbutton.thecallwillbeplacedonhold.,inyourcontactlist,clicktherecipientsphoneicon.(or,clicktheirimicontoconsultbyinstantmessaging.)iftherecipientagreestotakethetransfer,clickthecallthiscontact,connectbutton.ifthetransferissuccessful,thecallsimplydisappearsfromyourconversationwindow.anunsuccessfultransferdisplaysanerrormessage.,iftherecipientdoesnotwanttotakethetransfer,endtheconsultationandthenclickthehold/resumecallbuttontoresumetheconversationwiththecaller.,invitesomeoneelsetojointhecall,invitesomeoneelsetojointhecalltoaddcontactsduringaconferencecall,clicktheaddicon.double-clickthecontactnameordragthecontactfromthecontactlistintotheconferencearea.,managingmultipleconversations,youcanmaintainmultipleactiveconversationsatthesametime,butonlyonevoiceconversationatatime.forexample,youcanacceptanincomingcallwhileyouremaintainingtwootherinstantmessaging(im)conversations.inthiscase,whicheverimconversationyouareaddressingatthemomentmovestotheactivearea,andthevoiceconversationwouldstillbeactive(indicatedbytheredarrow)eventhoughitmovestothependingareaonyourscreen.,youcanusetheconversationareatomanagemultipleconversationsincludingincoming,active,andpending.,team-callgroupoverview,theteamcallallowstheincomingcallstobeforwardedtoadefinedteam.whenateam-callgroupreceivesacall,eachmembersphonerings,andallmemberscanseewhoforwardedthecall.whenateammemberanswersthecall,thephonesofallothermembersstopringing.teamcallfeatureishelpfulifyouarepartofagroupofpeoplewhoshareresponsibilityforaparticulararea,forexamplehrteamoradminteam.youcansetupthisfeaturetoringyouandyourteam-callgroupsimultaneously,oryoucansetadelaysothatyourcallsringyoufirstandthenyourteam-callgroupafteraspecifiednumberofseconds.,setuptheteam-callgroup,setuptheteamcall:clickvieworchangecall-forwardingsettingsonthetoolbar.whenthecall-forwardingsettingswindowopens,clickringmeandmyteam-callgroup,onthedothefollowingwhenigetcallsdrop-downmenu.underaddteam-callgroupmemberstoanswercallsonyourbehalf,clickadd.typethenameofacontactthatcanansweryourcalls,andthenclickok.,setaringdelay,whenenableteam-call,itisimporttosetaringdelay.whenyouturnonaringdelay,incomingcallswillringyoufirstandthenyourteam-callgroup,afteradelay.tosetaringdelay:clickononeofyourcontacts,thenclickringdelay.checkthet