E-MAIL WRITING 1.ppt

emailwritingetiquettenetiquette changingthetopicwithoutchangingthesubject vagueornonexistentsubjectline includingmultiplesubjectsinonenote sendingbeforethinking messagetext keepthemessagefocusedandreadable keepitshort useshortsentencesandactivevoice practice writingane mail e mail写作要领首先 必须要标题 heading 栏的 收件人 to 框中输入收信人的e mail地址 主题 subject 框的内容应简明地概括信的内容 短的可以是一个单词 如greetings 长的可以是一个名词性短语 formalways informalways youaskedmeaboutthe youwantedtoknow sinceyouaskedabout iknowyouneed want wouldlikeinformation inreferencetoyourquestionabout regardingyourquestionabout inanswertoyourquestionabout 也可以是完整句 但长度一般不超过35个字母 主题 框的内容切忌含糊不清 像newsaboutthemeeting这样的表达 应改为tomorrow smeetingcanceled 一般来说 只要将位于句首的单词和专有名词的首字母大写即可 另外一种较为正规的格式可将除了少于 e mail一般使用非正式的文体 因此正文 body 前的称呼 salutation 通常无须使用诸如 dearmr john 之类的表达 在同辈的亲朋好友或同事间可以直呼其名 如 tommy 但对长辈或上级最好使用头衔加上姓如 mr smith 商务英文电子邮件通常用较正式的称呼 如 dear 对方的姓氏 有时可以省去dear 直呼对方的名或姓 或者用随意的称呼 如 hi johnson hi davis 等 若不能确定收件人是哪一位 可用这样的表达 如 dearsirs dearmadamorsir 或 towhomitmayconcern 等 e mail文体的另外一个特点是简单明了 便于阅读 太长的内容可以以附件的方式发出 一个段落大多仅由一到三个句子组成 信尾客套话 complimentaryclose 通常也很简明 常常只须一个词 如 thanks best cheers regards sincerely 不需要用一般信函中的 sincerelyyours 称呼和正文之间 段落之间 正文和信尾客套话之间一般空一行 开头无须空格 thankyouforyourkindunderstandinginthismatter iappreciateanyunderstandingonyourpart iapologizeformissingclassonwednesday 附件是 请参阅 pleasekindlyfindtheattached enclosedisthe pleasekindlyfindit attachedyouwillfind 如有问题 请随时和我联系 contactmeifyouhaveanyproblem ifthereisanyuncertainty feelfreetocontactme callmeifyouhaveanyproblem 希望尽快得到您的回复 i mlookingforwardtoyourearlyreply yourpromptreplywillbegreatlyappreciated yourearlyreplywillbehighlyappreciated 希望您一切都好 万事如意 ihopeeverythinggoeswellwithyou iwishyouallthebest subject emailwritingettiquettesdearhrfamily attachedherewithisthepresentationon emailwritingettiquettes ihopeitwillbeusefulformostofyou ifthereareanysuggestionstoimprovethispresentationthenpleaseletmeknow thanks rgds rohitjoshicorporatehrmanager hirohit thankyouverymuchforuploadingthefile butunfortunatelyi munabletoopen downloaditasit sshowingsomeerror canyoupleasesendthesametojohn124 regardsjay9444939043training developmenthead to mwood from date 11 10 08subject upgradesforservicecontract 4552 precisesubject hello mary iwouldappreciateyourdeliveringtheupgradesforourservicecontract 4552bythursdayafternoon the22ndofnovember ifatallpossible weneedoproceedtothenextphaseofouroperationandtheupgradesarecrucialtothattask getstothepointconcisely politesalutation providesexplanationanddocumentation iamattachingacopyofourserviceagreementwithwidedoorforyourconvenience ifyouranintoanyproblemwiththedeliverydate pleasegivemeacallthisafternoonore mailme endswithclear cutdirections thanks sammysamuelathertonoperationsassistantdataport4300moraleshighwaysanpadre ca95620 0326voicemail 723 555 1298 includessignatureblock professionalclose from jacksonheto snowwhitecc ljyang li 0821 subject meetingsummaryattachments themeetingsummarydate sun aug10th 200309 09 42dearsnow ihavedistributedthemeetingsummarytoallofyou butnoneofyouhaveraisedanyquestions thisistoaskforresponsefromyou attachedisthemeetingsummary pleasereaditcarefullyanddon thesitatetoraiseyourquestions thanks jackson from rain to forest subject lunchatholidayinndate 2006 10 0809 10 13forest iwasverygladtolearnfromyourmessagethatyouwillbeinbeijingnextweekandi dbedelightedifyoucouldspareanhourforlunchonoctober12attheholidayinn unlessihearfromyou otherwisei llwaitforyouinthefoyeroftheholidayinnatabout12 30 bestregardsrain practicenow rewrite 50 60words subject thankyouforyourhelpattheconferenceinlondonthankyousomuchforallyourhelpduringtheconferenceonthefutureoftheairlineindustrythatiattendedinlondonlastweek yourhelpwasreallyappreciatedasihadneverbeentotheukbeforeandeverythingwasverynewtome theconferencewasreallyinteresting ofcourse whileiwasthereialsohadthegreatpleasuretomeetyouruksalesteam theyareawonderfulgroupofpeopleandiwouldlikeyoutogivemybestregardstoallofthem asyouknow thereareplanstobringsomeoftheukstaffoverheretodubaiattheendoftheyeartoseehowwerunthedubaioffice ilookforwardtoseeingyouthen dearmr abernathy iamsorrythaticannotmakeittoyourclasstoday butihavesomereligiousreasonsfornotbeingthere ihopethaticanmakeupanyworkyouhaveformeassoonaspossible thanks mary heyguys youneedtoputapseudoe mail includingasubjectline toananonymousprofessoraddressingoneofthethreescenariosbelow 1 youreceivedasemestergradeofb inoneofyourclassesbutbasedonyourownrecordsyouthinkyouearnedana 2 youmissedthemidtermduetoanillness subjectline regardingmyabsencedearprofessorx isincerelyapologizeformissingoutonthemidtermtoday itseemsthatiwascarelesswithmyhealthyesterdayandnowiampayingtheprice idevelopedabitofafever nothingtooseriousbutcausedmetomissoutonclasses ihavevisitedthedoctorandreceivedanotefromhimregardingmyhealth becauseofthisunfortunateevent ihopethatyouwouldallowmetomakeupthemidterm iapologizeforalltheinconvenienceimighthavebroughttoyou subject missedmidtermdearprofessor duetoillness iwasnotabletoattendclasstodayandtakethemidterm ihadaseverecoldwhichleftmefeelingfatiguedandtherefore iwasnotinmybestconditiontotakethetest ihavereceivedanotefromthedoctorregardingmyhealth isthereanywayicanmakeupthemidtermandtakeitonanotherday pleaseletmeknow thankyou sincerely jamieeng subject informationregardingmyabsencedearprofessor duetoasevereillness iamunabletoattendclassandtaketheassignedmidterm pleaseexcusemeformyabsenc