2017年东方银座雅高美爵酒店消防演习方案大纲Fire-Drill-Plan.doc

东方银座美爵酒店消防演习方案 Fire Drill Plan of Grand Mercure Shenzhen Oriental Ginza演习目的Objective:为更好的完善酒店安全管理工作，增强员工的消防安全意识，有效的提高自救自防能力，使各部门熟悉掌握一旦发生火警如何进行操作及调配配合能力，检验各部门消防应急程序的处置及各种消防设施、设备的应急运转情况，特组织酒店进行本次消防演习。This fire drill aims at perfecting safety management in the hotel, improving fire safety awareness and self-rescue ability of staff, educating all departments how to response to a fire and testing handling procedure of all departments and running of all fire facilities and devices in case of a fire emergency. 内容Content：火灾演习演练Fire Drill灭火实操操练 Fire Putting Out Exercise火灾演习Fire Drill（各项目all items）一、 演习时间Time：2017年 5月27日下午16:00分 演习地点 Location：酒店1035房间RM1035 演习总指挥 Chief Commander：总经理 GM 演习副总指挥 Asst. Commander：驻店经理Resident Manager 现场指挥 On-scene Commander：保安部经理 Security Manager 参加部门 Participants：酒店各部门 All Departments 集合地点 Assembly Place：酒店停车场东广场 East square of parking二、演习中基本设施概况Basic facilities in this drill：酒店XXX楼层发生火警，确认火灾已形成，楼层“消防语音警报”立即启动，“通知本楼层区域发生火灾，请不要惊慌，选择消防通道立即进行疏散逃生”，该XXX楼层电源会及时进行切断，楼层消防应急灯会立即启动照明，楼层风机会立即启动状态，进行排烟、送风。 There is a fire confirmed in floor and the broadcast starts immediately. “Notice: there is a fire on this floor. Do not panic. Please get out of the building through fire exits at once.” The power will be cut off and emergency lights will light. Fans on this floor will be started at once to discharge smoke.三、虚拟火情Virtual Fire：假设酒店房间发生火警，消防中心接到火警讯号后，立即通知当值巡逻员前往火警楼层查看，此时该楼层已烟雾弥漫，众多客人急待疏散，确认火警后保安部消防中心立即通知工程部、宾客服务中心，宾客服务中心立即通知各部门xx楼层发生火警，各部门关注火警，等待下一步行动指令。相关部门接到通知后按程序立即展开灭火，各部门和各营业区域接到总机疏散通知后立即组织部门员工和客人进行疏散工作。Suppose there is a fire in RM. Fire Control Center sends guards to the scene after received a fire alarm signal. The floor is full of smoke and lots of guests waiting to escape. Security immediately informs Engineering and Guest Service Center once confirmed the fire. Guest Service Center should immediately inform each department of paying attention to fire alarm and instructions. After get the evacuation order from GSC, departments should begin putting out fire at once or organize staff to evacuate. guests 火警代码 Fire Alarm CodeEmergency Code紧急代码Code 1一级火警Code 2二级火警Code 3三级火警Means释意A fire alarm has been raised火警已经启动A fire has been discovered已经发现火情Potential danger has been discovered已经确认存在潜在的危险Action行动Duty Security, Engineer and AM should proceed to the scene for checking保安部、工程部、大堂副理应赶往现场检查，确认火情。Volunteer Firefighting Team should proceed to the scene for checking and controlling fire. On receipt of fire information from GSC, every department should keep eye on the fire behavior and get ready for evacuation. Do not evacuate unless receive the notification.酒店义务消防队应赶往现场灭火，控制火情。各部门接到宾客服务中心火情通报后，关注火情，做好疏散前的准备工作。未接到疏散通知不得自行疏散。People at stipulated locations/floors/areas must leave immediately. Every department should immediately process by the procedure once received the evacuation notification from GSC.受影响的地点/楼层/区域的人员必须马上撤离。各部门接到宾客服务中心疏散通知后，立即按照程序展开人员疏散。四、各部门演习操作程序Operation Procedure for all department： （一）演习总指挥/副总指挥（2人）General/Asst. Commander (2 persons)1. 接到火警通知后立即到消防中心组织指挥灭火救人工作。 On receipt of fire notice, rush to the CCTV Room to organize and direct the fire rescue.2. 根据现场指挥的报告，掌握火势发展情况，确定火场的主要方面，及时召集力量随时准备行动。Liaise with the On-site Commander to get hold of the fire behavior and site situation, and timely call up man power to stand by.3. 根据现场指挥的报告，命令是否展开人员疏散。Give the command of evacuation according to report of On-site Commander.4. 根据现场指挥的报告，命令拨打“119”报警。Give the command of calling 119 fire police on the basis of report of On-site Commander.5. 向各部门下达救人、疏散物质和灭火、供水任务，检查执行情况。Give assignments of saving person, evacuate items, putting out fire and delivering water to all departments, and check their implement.6. 消防队到达后及时向其反映情况。Report the whole story to Fire Brigade after they arrived.（二）保安部（当值主管、当值队员15人）Security (Duty SUP and Guard, 15 persons)1. 消防中心主机接到报警讯号后，立即通知巡逻队员到达现场查看，确认火警后立即反馈到消防中心，消防中心值班员立即将火警报告给部门主管、经理、宾客服务中心、工程部。On receipt of fire alarm, CCTV immediately inform guards to look up the scene, and report the fire to department supervisor, manager, GSC and ENG once the fire confirmation is reported back by security guards.2. 保安部经理带领灭火组前往火灾地点扑救火灾。Security Manager leads a fire-fighting team to the scene.3. 消防中心按以下步骤操作CCTV processes as follow：A. 将消防主机总控制开关钥匙由手动设为自动状态。Convert the control switch status of fire host from manual to automatic;B. 迫降电梯，打开1号消防电梯。Force all elevators to land and open the fire lift -1; C. 根据总指挥的命令打开消防广播实施疏散，引导客人不要惊慌，按照工作人员的指示由就近的消防通道疏散离开。Turn on the broadcast once the General Commander ordered, comfort the guest not panic and guide them to escape through the nearest fire exit under leading of hotel staff.D. 根据总指挥的命令拨打“119”报警。Call fire police number 119 by General Commanders order.4. 本部门人员按灭火作战组、疏散救援组、警戒交通组进行工作分配，具体分工如下：Divide the Security in to groups of fire-fighting, evacuation and traffic alert with the following tasks:A. 灭火作战组由当值主管同巡逻队员担任，从就近的消防通道迅速前往报警楼层使用消火栓灭火。Duty supervisor and patrol guards compose a fire-fighting team, rush to the alarm floor through the nearest fire access and use fire hydrant to putting out the fire; B. 疏散救援组由两名队员组成带上逃生绳、防毒面具、手电由就近的消防通道赶往火警楼层，协助管家部迅速疏散客人。Two guards compose an evacuation team, rush to the floor through the nearest fire access with ropes, gas masks and flashlights, and help Housekeeping evacuate guests rapidly. C. 警戒交通组由当值队员组成，分别将1楼所有消防通道门打开，指引被疏散的人快速离开酒店，员工通道岗负责看护1号消防电梯，车场队员负责酒店外围警戒，保证消防车道畅通，消防车到达时迅速引领消防结合器处。A number of duty guards compose a traffic alert team, open all fire doors on 1F, and lead people to leave rapidly. The guard on staff entrance duty should keep eye on fire lift 1. The guards on parking lot duty should keep a close watch on outside areas, make sure all fire lanes smooth and guide the fire truck to the fire pump adapter.（三）工程部（10人）Engineering Department (10 persons)1. 工程部为保障组，接到火灾通知后，工程部总监驻守工程部值班室，根据现场情况协调指挥使用各项应急设备。工程部主管携带水电工具赶往火灾楼层，关闭楼层电源、空调，同时指派一名电梯工控制消防电梯。Engineering staff compose a protection team. On receipt of fire notice, Engineering Director should lead two supervisors to the fire floor with tools of water and electricity, and shut the power supply and A/C, as well assign one lift man to control the fire elevator.2. 立即派人到消防水泵房、配电室、天燃气总阀处，根据命令行动。Send some people to the fire pump house, switching room and location of gas valve, and stand by.3. 立即停止火场区域的新风、排风。Stop the air exhaust machines in the areas around the fire.4. 根据火势情况，决定部分或全部切断电源，停止市电保证应急电。Cut parts or all of the power supply according to the situation of fire scene, and ensure the emergency power supply.5. 确保各重点机房值班员的通讯畅通，密切注意设备正常运转。Make sure effective communication with the watchmen of all generator rooms and keep an close eye on equipment function.6. 根据火情，切断热水供应。Cut off the hot water supply on the basis of fire behavior.（四）管家部（10人）Housekeeping Department (10 persons)1. 管家部总监接到火灾确认通知后应留守办公室，协调指挥楼层管家、各楼层主管了解火警楼层客人人数，接到疏散通知后指挥管家部管家、当值楼层主管和楼层员工疏散客人。On receipt of fire confirmation notice, Housekeeping Director and Executive Housekeeper should stay in office and co-ordinate all duty supervisors to hurry down to the scene to know the number of guests, and give command to staff to evacuate guests after received the evacuation notice.2. 听到消防广播疏散后或接到管家部疏散通知，楼层主管立即通知所管辖区域的楼层服务员带上手电、防毒面具、粉笔开始全面疏散客人。After heard the broadcast or received the evacuate notice, floor supervisors should immediately ask Room Attendants to evacuate all guests in the building taking along with flashlights, gas masks and chalks.3. 楼层服务员要逐间敲门，告诉客人发生火警，不要惊慌，用湿毛巾捂住口鼻或戴上防毒面具，弯腰排队走就近的消防通道迅速离开酒店，千万不要乘坐电梯，阻止客人中途返回酒店。Room Attendant should knock the door room by room, inform guests of the fire and remind them that keep calm, cover mouth and nose with wet towel or mask, bend down in line and leave through the nearest fire exit. Stop guests from using elevator or returning from halfway. 4. 确保房间无人后用粉笔在房间门上打：“”号。管家部在日常工作中需在工作间长期存放粉笔。Tick the doors of confirmed rooms with nobody inside. Housekeeping should ensure that there are chalks to use in every pantry at any time. 5. 洗衣房、布草房接到火警确认通知后：（1）立即关闭各种机器设备，拨下电源插头；（2）带走客人洗衣资料，关闭所有电源，全体员工迅速离开。After receiving the fire alarm, Laundry & Uniform Division should: turn off and unplug all machines; take away all laundry sheets with guest information and shut the power supply. Everyone leave rapidly.6. PA接到疏散通知后，就地协助各部门员工疏散客人。After receiving the fire alarm, PA staff should stay and help others to evacuate guests on the spot. 7. 客人疏散完毕后，员工迅速离开酒店到酒店外围集合。After the last guest evacuated, all staff rapidly leave the hotel and gather outside near.（五）前厅部（5人）Front Office (5 persons)1. 宾客服务中心Guest Service CenterA. 宾客服务中心为通讯联络组。接到消防中心报警电话立即通知大堂副理携带万能钥匙赶往火警楼层。Guest Service Center is in charge of communication and liaison. Once receive the fire alarm call from CCTV, immediately notice AM to the scene with the master key.B. 按先后顺序通知：总经理，各部门总监及各部门经理。（通讯联络组分为2人将总经理，部门总监和部门经理通讯联络表分为A组、B两组，1人负责通知（A组）总经理及部门总监，另一人负责通知通(B组)部门经理，分为两组为了提高通讯效率，缩短通知时间，及时快速传达火警信息！Inform the following people in sequence: GM, ENG Director, other department head.C. 通知时保持冷静，准确记录通知时间及受话者姓名。Keep calm when call above people, record the exact time and name of the person who answer the phone.D. 接听顾客来电询问时按照客观情况向客人作好解释工作，时刻关注火情。Pay close attention to the fire scene and give proper explanation when receive an enquiry call from guests.2. 前厅部总监接到通知后驻守在大堂，立即安排接待处、礼宾部主管安抚客人和维持秩序，指引从消防楼梯或其他地方过来的人员迅速离开酒店到集合地点集中。Director of Front Office should stay at the lobby, arrange Reception and Concierge staff to comfort guests maintain the order and guide people running from other areas to leave the lobby and gather to designated venue.3. 行李生将1层所有门打开并控制大门及电梯，防止被疏散出来的客人返回酒店。Bellboys should open all exists on 1F and control the main entrance and elevators to prevent evacuated guests from returning. 4. 接待处迅速打印一份入住客人名单交前厅部总监，待客人疏散完毕后按名单清点人数。Receptionist should print a name list of hotel guests for head counting after evacuation and give to DFO the first time.5. 收银将现金、发票、帐单装入纸袋中，关闭岗位电源后迅速离开将纸袋内的现金、发票、帐单保护好。Cashiers should immediately put all cash, invoices and bills into a paper bag, shut the power supply and escape with the bag well protected.6.客人疏散完毕后立即到酒店东广场集合，进行清点人数。After the last guest come out and gather to the east square, take a head counting by name list.（六）会所（5人）Club (3 persons)1. 会所接到疏散通知后，会所经理立即指挥协调营业区域主管及员工关闭康体设备、空调，疏散客人做好防护措施由最近的消防通道迅速离开。On receipt of evacuation notification, Club Manager should direct staff to turn off all gym equipments, A/C in the business area, and guide guests to take necessary protection measures and escape rapidly through the nearest fire exit.2. 收银将现金、发票、帐单装入纸袋中，关闭岗位电源后迅速离开，将纸袋内的现金、发票、帐单保护好。Cashiers should immediately put all cash, invoices and bills into a paper bag, shut the power supply and escape with the bag well protected.（七）餐饮部（10人）F&B Department (10 persons)1. 餐饮部总监接到疏散通知后立即组织指挥人员疏散各餐厅内的客人。On receipt of evacuation notification, F&B Director should immediately organize guest evacuation work.2. 各厨房接到疏散通知后，厨房负责人立即指挥员工关闭所有燃气和电源开关，熄灭所有火种后迅速离开。On receipt of evacuation notification, all kitchen heads should immediately organize own staff to shut gas and power switch, and leave after putting out all fires.3. 各餐厅接到疏散通知后立即开始疏散客人由就近的消防通道离开，各餐厅分部负责人对所属区域检查无误后最后离开。On receipt of evacuation notification, all restaurants staff should immediately lead guests to escape through the nearest fire exist. All division heads should review own areas and be the last one to leave.4. 管事部员工立即关闭各洗涤、消毒电器设备后离开。On receipt of evacuation notification, Steward staff should immediately turn off all washing and disinfecting devices and leave.5. 客人疏散完毕后，员工迅速到酒店外围指定地点集合。After the last guest get out of the hotel, all F&B staff should gather to the designated venue outside.（八）财务部（5人）Financial Department (5 persons)1. 各营业点的收银员接到疏散通知后，将现金、帐单放入纸袋里妥善保管，迅速疏散离开，到酒店集合地点将装有现金、帐单的纸袋交给总出纳。On receipt of evacuation notification, every Cashier duty on counter should put cash and bills into a paper bag and gather to the assembly venue at once, then hand the bag to General Cashier.2. 财务办公室接到疏散通知后，办公室人员要带走重要财务资料。On receipt of evacuation notification, Financial Office workers should leave at once with important financial information.3. 总出纳将现金、支票及帐单放入保险箱内。General Cashier should lock all cash, checks and bills into a safe box. 4. 电脑部备份重要资料，关闭设备后离开。IT department staff should backup important data and turn off devices before leave.（九）人力资源部（5人）Human Resources Department (3 persons)1. 人力资源部接到疏散通知后，将所有员工的资料（花名册）和重要文件携带至集合地点。On receipt of evacuation notification, HR should take the staff roster and important documents to the assembly venue.2. 人力资源部带上各部门门牌到达集合地点后，组织各部门员工按部门门牌进行列队集合。Take the gather signs of all departments to the assembly venue, and organize staff to queue by department. 3. 人力资源部根据各部门秘书上报的部门疏散集合人数再一次进行清点确认。Count the staff number according to the name list given by secretary of each department previously.4. 离开办公室时立即关闭空调，电源设备，关好门。Turn off all A/C and power apparatus and close the door before leave.5. 酒店医生带急救箱到疏散地点包扎伤员，必要时叫救护车，寻求专业医疗机构帮助。The doctor should take a first-aid kit to the assembly venue to treat the wounded, call ambulance or ask professional medical institution for help on occasion. （十）市场销售部（5人）Sales & Marketing Department (5 persons)1. 市场销售部接到疏散通知后立即带走重要档案文件、和约等资料。On receipt of evacuation notification, take important information like files, contracts etc. away.2. 离开办公室时立即关闭空调，电源设备，关好门。Turn off A/C and power and close the door before leave.3. 关好门后到酒店指定地点集合。Get to the designated assembly venue.（十一）各办公室、各部门 All offices/ departments 1. 各办公室人员接到疏散通知后立即（1-3分钟内）迅速到达指定地点集合。Office workers should immediately (within 3 minutes) get to the designated assembly venue.2. 各办公室、各部门秘书疏散时带上当日部门员工排班表签到表，对部门人员进行清点并上报人力资源部。Every secretary or administrator should take the staff duty roster and attendance table when evacuate, then take a head count and report to HR. 3. 离开时关闭所有电器用具并拔下插头。Turn off and unplug all electrical appliances before escape.4. 关上空调，关好门到酒店指定地点集合。Turn A/C off and close the door, get to the designated assembly venue.（十二）演习纪律Fire Drill Disciplines1. 所有参加演习人员都必须严肃对待，不准嬉笑、打闹或不服从指挥。All participants must take this drill serious. Playfulness or noncompliance is not allowed. 2. 在演习结束前，严禁任何演习人员乘坐电梯。Using elevator is not allowed during the drill.3. 各部门需明确任务分工。Each department should be clear about own responsibilities.4. 演习结束后，各营业区域恢复正常运行，所有演习人员到指定集合地点酒店停车场（东广场）集合，等待总指挥总结讲评。When the fire drill is over, all business work return to normal. All participants should gather to the designated assembly venue - the east square of parking, to listen to General Commanders comments.（十三）观察员注意事项Observer Notes1. 各部门调一名主管级员工对照演习方案，负责交叉监督其他部门的演习操作情况。Each department assigns one supervisor or above level as observer to supervise operation of each other in the fire drill. 2. 对在演习中发现的问题及时做好记录，演习结束后回报到保安部。Observers should timely take notes of the problems found, and report to Security Department.3. 演习前20