菲利普莫里斯公司：IBM全球服务方法（英文）.ppt

IBMConfidential 1 MethodologyOverviewPhilipMorrisCompanies May2002 IBMConfidential 2 ManywellprovenmethodsformthebasisofIBMGlobalServicesMethod Client Server ObjectTechnology PackageImplementation MethodBLUE MobileandWirelessConsulting IBMGlobalServicesMethod CAD e business AMS IBMConfidential 3 MethodBLUE MethodBLUEisIBM sbusinessdrivenapproachtoselectingandimplementinganenterprisepackagedsolution IBMConfidential 4 Agenda ImplementationSuccessFactorsTheValueofIBM sSolutionApproachLicensingtheMethodMethodDemo IBMConfidential 5 Anintegratedpackagewillimpactthepeople businessprocesses andtechnologyofacompany Whileanintegratedpackagewillhaveadirectimpactonthetechnological aspectsofthecompany thepackagealonedoesnotaddressthepeopleor processissuesassociatedwithachangeofthismagnitude Inthesetwoareasit istheredesigneffortwhichmustaddressthemajorityofissues IBMConfidential 6 ImplementationSuccess KeyFocusAreas Ourexperiencetellsusthatachievingharmonyofpeople processesandtechnologyrequiresafocusinsixkeyareas People Processes Technology IBMConfidential 7 BusinessFocus Whatquantifiablebusinessgainsareexpected WhatistheReturnonInvestment ROI HowcanImeasuremyROI HowcanIbenefitfromthebusinessbestpracticesinherentintheapplication WhichbusinessprocessesshouldIallowthepackagetoredesign WhichprocessesshouldNOTberedesigned IBMConfidential 8 OrganizationFocus Whatwillbetheimpactofthisnewapplicationonmypeople Onproductivity Howcanchangebemanaged Whatwillbetheimpactontheorganizationalstructureofmybusiness DoIneedtoredesigntheorganization Whattrainingisrequired When Whatisthecost Whoarethechampionsofchange IBMConfidential 9 ApplicationFocus Willthefunctionofthisapplicationsupportalltherequirementsofmybusiness HowdoIresolveanygaps Howshouldtheapplicationbeconfiguredtobestsupportmybusiness Whatreportswillberequired HowdoIintegratethisapplicationintomycurrentsystemenvironment Whatdataneedstobemappedandconverted Whatisthebestdataconversionplan Cutoverplan IBMConfidential 10 ITArchitectureFocus WhatimpactwilltherebeonmycurrentITinfrastructure onmyITproductionprocesses onmyITarchitecture WhatnewtechnologiesmustIhavetosupportthenewapplication Howmuchwillitcost DoIhavetherighttechnicalskills IBMConfidential 11 EngagementFocus Whatisthebestapproachforimplementation ShallIdoapilot thenrollouttoothersites ShallIimplementonlycertainmodulesfirstthenremainingmodulesoftheapplicationlater HowshallIorganizemyprojectteam WhatskillsdoIneedonmyteam Howmuchtimewillittake HowshouldIorganizetheworktobedone HowcanImanagetheprojectchanges Issues Decisions Sign offs IBMConfidential 12 Production OperationsFocus HowwillIhandleapplicationversionupgrades CanIadequatelysupportandmaintaintheapplicationenvironment EstablishhelpdeskskillsandorganizationfornewlyintroducedsystemDeterminenewtechskills IBMConfidential 13 Agenda ImplementationSuccessFactorsTheValueofIBM sSolutionApproachLicensingtheMethodMethodDemo IBMConfidential 14 TheValueofIBM sSolutionApproach MethodBLUE Addressesthesixkeyfocusareasforacompletelife cycleimplementationWork productbasedforflexibilityandeaseofuseProvidesaroadmapfortheworkthatmustbedoneProvidessamples examples guidanceofworktobecompleted IBMConfidential 15 TheValueofOurSolutionApproach MethodBLUE alongwiththeskillsofyourpeopleandourpeople addressesthequestionsthatmustbeansweredinthesixkeyfocusareas MethodBLUEFocusAreas TheValueofOurSolutionApproach MethodBLUEprovidesaroadmapoftheworkthatmustbedone MethodBLUEPhasesRel4 ItisveryimportantfortheclientandtheIBMteamtofullyunderstandthecurrentbusinessstrategy themajorareasofconcernwiththecurrentbusiness thecriticalprocesses readinessforthechangeandcurrentIT infrastructureandapplicationportfolio IntheBusinessAssessPhasewelookatalloftheseandbuilda CaseforChange thatvalidatestheneedforthebusinesstransformationproject Wealsolookattheareasofbusinesstransformationthattheclientwishestoaddress Wethenuseourbusinessexpertisetoadviseandguidetheclientintheselectionofthebestbusinesspracticesinordertomaximizetheirinvestmentinthistransformationinitiative Particularattentionisgiventotheidentificationandquantificationofbusinessbenefitsthatwillbeachievedbytheimplementationoftheselectedpackage TheValueofOurSolutionApproach BusinessAssessPhase Run Prepare BusinessAssess PackageAssess Plan Design Implement Manage Run ThemainpurposeofthePackageAssessPhaseis toselectorvalidatethepackagesolutionthatbestsuitsthebusinessrequirementsdefinedintheBusinessAssessPhase tobuilduponthebusinesscasewithcostsandbenefits TheValueofOurSolutionApproach PackageAssessPhase Design Deploy Configure Run Prepare Design BusinessAssess PackageAssess Plan Design Implement Manage Run ThemainpurposeofthePlanPhaseis todefinethestrategiesforimplementation testing training etc inordertostarttheimplementationproject TheValueofOurSolutionApproach PlanPhase Run Prepare BusinessAssess PackageAssess Plan Design Implement Manage Run DuringtheDesignPhase thefinalsolution basedontheselectedorvalidatedpackage isdesigned Specialattentionisgiventodesigningallinterfaces packageextensions anddataconversionroutines Oursolutionapproach withitsfocusonthereuseofassets canbeparticularlyeffectiveinthisandfollowingphases DesignPhase TheValueofOurSolutionApproach Design Run Prepare BusinessAssess PackageAssess Plan Design Implement Manage Run ItisintheImplementPhasewherethepackageisconfiguredtomeettherequirementsofthebusiness Requiredsysteminterfacesarebuilt enduserstrained ITinfrastructureputinplaceandplansforfinaldeploymentofthesystemaredevelopedduringthisphase Thisphasealsoensurescut overtothenewsystem Finaldataconversioniscompletedinthisphasealongwithotheractivitiesnecessarytobringthenewsystemtolifewithinthebusiness Supportproceduresareestablishedatthistimetoensuretheongoingsuccessofthebusinesstransformation ImplementPhase TheValueofOurSolutionApproach Design Run Prepare BusinessAssess PackageAssess Plan Design Implement Manage Run RunPhase TheValueofOurSolutionApproach ThepurposeoftheRunPhaseistooperateandsupportthenewsystemintheproductionenvironment Aswithotherbusinessoperations theRunPhaseisanongoingactivityforthedurationoftheoperationallifeofthesystem Design Run Prepare BusinessAssess PackageAssess Plan Design Implement Manage Run IBMConfidential 23 SummaryofMethodBLUEPhases PhasePrimaryPurposeBusiness Assesscriticalprocesses readinessforchange currentITinfrastructureandapplicationportfolioAssess Specifyhigh levelrequirementsandfuturecapabilities Identifygapsbetweenthecurrentandfuturestate DefinefutureprocessesbasedonindustrybestpracticesPackage SelectorvalidatethepackagesolutionthatbestsuitsthebusinessrequirementsAssess PrepareabusinesscasewithcostsandbenefitsPlan Readytheengagementteamforasuccessfulimplementation highlevelimplementationstrategy Developprojectguidelines strategies andstandardsDesign Assistclientindesigningtheprocessesandorganizationandinmatchingprocessestopackagefunctionality FocusedpackagetrainingforclientssotheycanassistinthedocumentationoffuturesystemprocessesImplement Develop integrate andtestthefinalconfiguration Developend usertrainingspecifications Plantheproduction cut overandpost livesupport Preparethepackage ITinfrastructure andorganizationforgoinglive Educateandtrainusers setupandoperateHelpDeskandprovideend usersupportRun Applicationmanagement maintenance upgrades extensions Troubleshootandresolve HelpDesk IBMConfidential 24 WorkProductBased akeydifferentiator ProjectArtifacts WorkProductDescriptions WPD WhatdoIneedtoproduceontheproject WhattasksdoIneedtoperform HowshouldIgoaboutperformingthosetasks WorkProductsarethefoundationof MethodBLUE theyaretangible artifactsproducedastheresultof theproject WorkProductsprovideflexibility andeaseintailoringMethodBLUE toeachclientsituation WorkProductDescriptionsprovide thestandardsandexamplesofwhat toproduce WorkProductDescriptionsmakeit easyforprojectteammembersto understandwhattheyaretodoand tipsonhowtodoit IBMConfidential 25 Eachworkproducthasa3 10pageWorkProductDescription WPD WorkProductDescriptionelementsDescriptionPurposeImpactofNOThavingtheworkproductReasonfornotneedingtheworkproductNotationExampleDevelopmentapproachValidationandverificationAdviceandguidanceReferencesEstimationconsiderationsEachWPDhasanalphanumericabbreviationandisorganizedbythesixmajorareasoffocusForexample APP051 BUS011 ARC005 ORG007 OPS001 WHATTODO HOWTODO IBMConfidential 26 WorkProductDescriptionsAreGroupedIntoTwoViews DomainsandPhases Engagementdomain Businessdomain Organizationdomain Applicationdomain IT Architecturedomain 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct Operationsdomain 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct 01 01 WorkProduct 01 02 01 03 WorkProduct WorkProduct Design Configure Run Design IBMConfidential 27 TechniquePapersandProcessGuidanceProvideAdditionalMethodSupport WorkBreakdownStructure WBS ProcessGuidance Task Activity Phase Model Family WorkProductDescriptions WPD ProjectArtifacts TechniquePapers IBMConfidential 28 ProjectDeliverablesresultfromtheexecutionoftheWBSandtheworkproducts Phases Activities Tasks IBMConfidential 29 Agenda ImplementationSuccessFactorsTheValueofIBM sSolutionApproachLicensingtheMethodMethodDemo IBMConfidential 30 ThePackagedSolutionIntegrationBaseEngagementModelAssetIsNot AnIBMprogramproductAformalIBMserviceofferingHowthePackageSelectionandImplementationAssetisSold As Is Licensessoldvialicenseagreementsonlyaspartofbroaderservicesproject whereIBMhasaprimarydeliveryresponsibility Consultingandimplementationsupportservicescanbeaddedbythecustomerviaservicescontracts ToassistwithimplementationanddeploymentofaWorkProductbasedmethod Educationtohelpthecustomerrealizebenefitssooner HowtheMethodisdelivered DeliveredviaCD ROM alongwithexistingnon IBMConfidentialsupportingmaterialWin95orWindows2000andrequiresNetscape4 5 orabove orInternet5 0 orabove IBMConfidential 31 IBMcanhelpyougetthepackagedapplicationselectionandi