HND员工培训与开发outcome1.doc

IntroductionThe main content of this report describes the difficulties faced by the A G Bell Ltd. in High town and the solutions. How to solve the problem of human resource management.This report is divided into three main parts. The three main parts are policy statement the main body of the training and strategy responsibilities for training at AG Bell LtdTraining and developing the workforce is important in company. Section 1: policy statement1. Policy StatementA G Bell Ltd. is provide 24/7 call center services. The company provides services to customers by high level of service and high technology applications. The companys structure is flat organization structure. The department of the company is made up of teams. The companys less hierarchy is conducive to communication between organizations, Inter Organizational Communication is conducive to the development of the company and to avoid mistakes in the work. The companys organization wants to recruit 40 new employees in High Town. The company will relocate to larger premises for the next two months. The recruitment and training of employees is very important. The company carries on the personalized training to the staff, to be trained by the company staff to improve work efficiency to meet the needs of the company. The company recruitment is diversified. The company recruiting vulnerable groups. The company give attention to vulnerable group of employees. Employees contribute to the organization through training.2. The main body of the Training StrategyA. the nature of AG Bell LtdAG Bell Ltd.s vision is provides services to customers by high level of service and high technology applications. Customers are satisfied with the service from AG Bell Ltd. AG Bell Ltd development to get more market share. The companys structure is flat organization structure. The companys recruitment is distinctively, Ltd. AG Bell Ltd. will recruits staff from a disadvanged group, it is very important for the company to train the staff from a disadvanged group. B. the commitment and the contributionCommitment: AG Bell Ltd. come to High Town to face a lot of difficulties. The difficulties includes local economic decline, local employment rate is low and laborers skills is low. But AG Bell Ltd. to overcome these difficulties. The company training staff to improve skills and work efficiency. The company is committed to the fair treatment of each employee. The company encourage every employee to work better. The good performance of the staff is good for the organization to achieve the goal and profit maximization.Contribution: The AG Bell Ltd. has made a lot of contributions to the society. AG Bell Ltd. will recruits staff from a disadvanged group. AG Bell Ltd. helped High Town down the unemployment rate. The company helped disadvanged groups ease the burden on the family. Companies can open lectures and psychological counseling to help disadvanged group overcome psychological barriers. The Company can strengthen exchanges and cooperation between employees. The companys good reputation is good for the company to get the customers satisfaction and more market share.Section 2: The main body of the training strategyA. the major issues of AG Bell Ltd.AG Bell Ltd. will face a lot of difficulties in the next two years. AG Bell Ltd. wants to recruit 40 new employees in High Town. High proportion of traditional industries in High Town, so High Town employee has no experience in call center services. AG Bell Ltd. concerned about disadvantage groups. AG Bell Ltd. recruitment has a characteristic, recruit staff from disadvantage groups. They may have psychological barriers. Staff from disadvantage groups may have an inferiority complex and they may not be willing to communicate with their colleagues. They need equal treatment and training.High Towns local economic downturn. The unemployment rate of High Towns traditional manufacturing industry is low. So the skills of the unemployed workers are low. The company takes a long time to train the staff.B. Training needsAG Bell Ltd. moved to High Town five years ago. AG Bell Ltd. needs to have a familiar process in High Town. The contents of AG Bell Ltd. training staff include personal team leadership; information technology; safety and health knowledge; Fluent communication skills.C. Resource implication of training needsShort-ternMedium to long-termOrganizationalTo understand the local cultural environment;About health and safety training;Lecture of employee psychological enlighten;Customers service training;Cultivate customer loyalty;To update employee benefits policy;GroupAbout health and safety training;Familiar with work flow trainingThe training of the employees are familiar with each otherCustomers service training;Training for group leader;Improve the training of group work efficiency.IndividualAbout health and safety training;Job skills trainingMental health trainingCustomers service training;The training of employees loyalty to the companyTraining of employees benefits and featuresAbout health and safety training and customers service training both of training for organizational group and individual. The organizational short-term training includes to understand the local cultural environment and lecture of employee psychological enlighten, organizational medium to long-term training includes cultivate customer loyalty and to update employee benefits policy. Groups short-term training includes familiar with work flow training and the training of the employees are familiar with each other. Groups medium to long-term training includes training for group leader; and improve the training of group work efficiency. Individual short-term training includes job skills training and mental health training Individual medium to long-term training includes the training of employees loyalty to the company and training of employees benefits and features.Section 3: responsibilities for training at AG Bell LtdA. ManagerManager analyzed the companys performance and achievements. Manager supports an employee who works hard.B. Team leaderTeam leader has different training for different job roles.C. Training professionalsTraining professionals organization design training and development strategy. Training professionals designed and produce