商务口语3教案.doc

某某学院教案授课教师 AAA课程名称 商务口语3班级 14商务12（20152016年第一学期）20152016学年第一学期课程表12节34节56节78节910节星期一14商务114商务2星期二星期三星期四星期五课程学时分配表课程总学时总学时分配平均周学时学分授课周数理论学时实验学时实践学时上机学时34342217使用教材及参考书名 称作 者出版单位使用教材商务英语情景口语100主题Amanda Crandell Ju外文出版社主要参考书开 课 报 告教学单位：专业英语教师姓名AAA职称讲师课程名称商务口语3所授课单位英语系授课年级14授课专业商务开课报告内容：商务英语口语是一门英语语言与商务知识、商务沟通相结合的、以英语口头表达为主的实践性很强的综合应用性课程。此课程注重将商务和英语相结合，在学生具备熟练的英语技能的同时了解商务知识，掌握职场语言的规范性和专业性。学习规范、正确的商务英语，是学生具有良好的沟通技巧和娴熟的实践能力，适应当代的商务领域各项工作的需要。这门课的教学任务是让学生打好语言基础，语言基本训练和语言应用能力并重，知识与实践相结合，强化学生英语听说能力的训练，培养学生较强的英语技能和商务贸易、商务谈判的综合技能，培养适应现代各类经贸活动要求的高级应用型人才。培养学生对商务交际文化差异的敏感性，启发学生的想象力和创造力，从而能够得体地使用工作交际用语。本课程教学基本要求是提供真实的语言环境和标准的语言范例，强调知识性、信息性、实用性和功能性，引导学生积极主动地进行口语练习，扩展学生用英语进行交流的综合能力。本课程与其他专业课程的关系: 与国际贸易、商务谈判等课程紧密联系，内容相辅相成。口语技能作为一项语言的输出性技能，与阅读、听力、语法等课程关系密切，也为学生参与综合训练课程的学习打下了基础。 在教学中常用的教学手段与方法是一设置与商务工作、涉外业务相关的常见场景，让学生根据要求进行专业、正式、正确的对话。二创造良好的英语听说环境，鼓励学生利用一切课内及课外可利用的时间进行口语训练。三在口语教学中教师发挥主导作用，设计组织活动，让学生发挥主体作用，尽量多给学生创造口语练习的机会。教研室意见： 教研室主任（签字）： 年 月 日系（部）意见： 系（部）教学主任（签字）： 年 月 日教学基本内容、教学设计第 1 教学周 / 第 1 次课（注：2学时为一个教学进度）章节标题： Unit One Day-to-Day Office Telephone calls &Making telephone appointments教学目标：通过本单元的学习掌握商务活动中接打电话、电话预约的相关词汇及句型教学基本内容：Step I Words: director 主任 hold 不挂掉电话，不走开 available 可取得联系的，有空的 extension 分机 confirm 确认 represent 代表 direct 连通 reservation 预定，预约 penthouse 高级住房 handle 处理 booking 预定 arrangements 安排 executive 管理人员 account 客户 suppose 猜想 secretary 秘书 concerning有关 possibility可能性 completely 完全 booked预约的 postpone 推迟 shuffle 搅乱重组 dentistry牙科医院 remind 提醒 opening 空缺Step II Phrases： Human resources 人力资源 last name 姓 Thank you for calling 谢谢您致电 Just a moment 等一会儿 at ones desk 在办公室 In regards to 有关 leave a message 留口信 Get in touch 联系 get back to 回复 Scheduling conflict 行程安排有冲突 time slot 时间段 Get a hold of 找到某人 move a meeting 改变见面时间 Count on 指望，料想 feel free 随时Step III Useful expressions：1. This is Tracy speaking, how may I help you? 教学设计：I Leading-in 10 A free talk with students concerning telephone calls in workplace.II Presentation 251. Show students the useful words, phrases and expressions about the dialogue.152. Listen to the tape and read after it.10 教学基本内容：2. May I tell her how is calling?3. Can you please hold for a moment?4. I would like to speak to your director of human resources, Ms. Jenkins, please.5. Just a moment, I ll check to see if she is at her desk.6. Its best if she can get in touch with me before 3pm today; she can reach me at my office number, 635-8799.7. I wanted to let you know I will not be able to make our meeting next Tuesday.8. I was counting on taking care of our meeting before I leave, but I suppose I could shuffle a few things.9. If you need to change the time, please feel free to call me on my cell phone.10. Im calling to confirm your appointment for tomorrow morning at 9 am with Dr. Parker.教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：商务活动中的电话用语和常用句型教学难点：商务活动中的电话用语和常用句型在现实环境中的应用教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：背诵对话教学基本内容、教学设计第 2 教学周 / 第 2 次课（注：2学时为一个教学进度）章节标题：Office Talk Co-workers教学目标：掌握办公环境中同事间交流常用词汇和表达方式。教学基本内容：Step I Words:Airhead 傻瓜 careless 粗心的 name-calling 骂人Capable 有能力的 enthusiastic 热情的 cheery 愉快的Strengths 长处 weakness 弱点 gossip 闲聊Trustworthy 可靠的 considerate 体谅的 awful 糟糕的Workload 工作量 constantly 经常地 degrade 使卑微Personality 人品 supervisor 主管 incident 事件Respect 尊重 mean 吝啬的 unreasonable 不讲道理的Shelve 搁置 understaffed 人员不足的 impact 影响Output产量 brainstorm 集体讨论 function 活动Step II Phrases： Business proposal 商业提案 work day 劳动日 Lunch break 午休时间 temp worker临时工 Think up 想出 no wonder 难怪 public transportation 公共交通 stressed out 筋疲力尽的 bumper-to-bumper 一辆接一辆的 to be fair 公正地说 the rest of us 我们其他人 No telling 不知道 add up over time 随着时间的过去不断增加教学设计：I Leading-in 10 A free talk with students concerning colleague relationship in workplace.II Presentation 253. Show students the useful words, phrases and expressions about the dialogue.154. Listen to the tape and read after it.10 教学基本内容：Step III Useful expressions：1. Have you thought up any good ideas?2. I havent come up with anything good yet.3. Maybe you should take a break.4. I came up with a few different thoughts on the proposal.5. We could do that.6. Maybe we can shelve the proposal for a while while you brainstorm.7. We can make it a working lunch this afternoon, and Ill order some Chinese food for delivery. Itll be my treat.8. For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up?教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：办公环境中同事间交流常用词汇和表达方式教学难点：办公环境中同事间交流常用词汇和表达方式在情景教学中的应用教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：2. 背诵对话教学基本内容、教学设计第 3 教学周 / 第 3 次课（注：2学时为一个教学进度）章节标题：Business Trip International Business Travel教学目标：掌握国际商务旅行中常用词汇和表达方式教学基本内容：Step I Words: Madrid 马德里 overseas 海外 vacation 假期 Exotic 异国情调的 opportunity 机会 apply 申请 Embassy 大使馆 visa 签证 paperwork 文书工作 Luggage 行李 branch 分公司 expand 扩展 Trend 势头 executive 主管人员 familiar 熟悉的 Hospitable 好客的 jeans 牛仔裤 sweatshirt 运动衣 Influence 影响 atmosphere 气氛 relaxed 轻松的 Casual 随意的 tie 领带 allow 允许 jacket 夹克 Trousers 裤子 style 样式 acceptable 可接受的Step II Phrases： Annual conference 年会 personal time 私人时间 Company time 公司上班时间 jet lag 飞行时差反应 Be sent to 被派往 leave the country 离开国家 Even if 即使 at least 至少 be able to 有能力，有机会 Hard to get 难办 do better 做得更好 for a change 改变一下 go back and forth 来来往往地教学设计：I Leading-in 10 A free talk with students concerning international business travel.II Presentation 255. Show students the useful words, phrases and expressions about the dialogue.156. Listen to the tape and read after it.10 教学基本内容：Step III Useful expressions：1. I hear you are being sent to Madrid for the annual conference.2. I have never vacationed anywhere exotic.3. Being able to do to the conference sounds like such a great opportunity.4. All I had to do was fill out the paperwork and pay the application fee.5. I have everything except for my luggage ready.6. How were things in the Tokyo branch when you were there?7. They have expanded and are doing better than they were last quarter.8. Its nice to see some improvement for a change.教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：国际商务旅行中常用词汇和表达方式教学难点：国际商务旅行中常用词汇和表达方式在情境教学中的应用。教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：背诵对话教学基本内容、教学设计第 4 教学周 / 第 4 次课（注：2学时为一个教学进度）章节标题：Client Reception Accommodating Foreign Clients教学目标：掌握接待外国客户的常用词汇和句型教学基本内容：Step I Words: Expect 预料 considerably 相当大地 improvement 改进 Olympics 奥运会 arrange 安排 recommend 推荐 Accompany 陪同 enjoyable 令人愉快的，可享受的 Object 反对 translate 翻译 explain 解释 prefer 更喜欢 Order 订购，预定 chopsticks 筷子 extension 延长 Grab 抓住 pinch 捏Step II Phrases： the Great Wall 长城 western style 西方风格的 have time 有时间 be a shame 令人遗憾 all the way 一路上 make it out 成功 while sb be at it 某人顺便时 go along with 一起去 right here 恰当地 my pleasure 别客气 invite sb to dinner 请某人吃饭 kind of sb 某人太好了 might as well 不妨 for the life of sb 某人无论如何 factory site 厂房 hard hat 工程帽 safety goggles 护目镜 production line 生产线 quality control质量检查教学设计：I Leading-in 10 A free talk with students concerning client reception.II Presentation 257. Show students the useful words, phrases and expressions about the dialogue.158. Listen to the tape and read after it.10 教学基本内容：Step III Useful expressions：1. You may be wondering why we ask you to wear all this protective gear, like hard hats and safety goggles while you are in the plant.2. It should take about twenty minutes to go through the main plant, and maybe another ten to take a look at the laboratory.3. We produce and package more than five hundred thousand units per year on these machines if you do the math on it, that breaks down to about on unit every minute.4. Ground floor employees include production line workers, maintenance staff, and quality control managers.教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：接待外国客户的常用词汇和句型教学难点：接待外国客户的常用词汇和句型在情境教学中的应用教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：背诵对话教学基本内容、教学设计第 5 教学周 / 第 5 次课（注：2学时为一个教学进度）章节标题：Business Communications Polite Questions教学目标：掌握礼貌提问的词汇以及常用表达句型教学基本内容：Step I Words: Reach 取得联系 several 几个 clearly 清楚地 Repeat 重复 expected 预期的 unpredictable 无法预知的 Rather 相当 timely 及时的 matter事情 aware 明白 Prepare 准备 offer 提供 remainder 剩余部分 Probably 很可能 jet lag 时差 wonder 想知道 Conclude 结束 hesitate 犹豫 appreciate 感激 Headquarters总部 corporate 公司的 quarter 季度Step II Phrases： Rental car 租用的汽车 check in counter 检票口 Share with 与别人分享 pretty much 很多 Spend an afternoon 用了一个下午 keep in touch 保持联系 Head back 返回 take back 送回去 call a cab 叫出租车 Check out 付账后离开 catch a flight 赶飞机 Early flight 早晨的航班 see sb off 为某人送行 No problem 没问题 pick sb up 开车去接某人教学设计：I Leading-in 10 A free talk with students concerning polite questions.II Presentation 259. Show students the useful words, phrases and expressions about the dialogue.1510. Listen to the tape and read after it.10 教学基本内容：Step III Useful expressions：1. Well, if you dont have any questions now, but think of something later, please dont hesitate to email us and well get back to you as soon as we can.2. The next time that you come into town, remember to let me know when your flight is coming in, Ill come and pick you up at the airport.3. China air is in terminal B, this is the international terminal, so all you have to do is walk straight through those doors and turn to your left, you should be able to see the check-in counter.4. If you are going to be around, Ill see you in about three months, well have another corporate meeting next quarter.教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：商务活动中礼貌提问的相关词汇和句型教学难点：商务活动中礼貌提问的相关词汇和句型在情境教学中的应用教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：背诵对话教学基本内容、教学设计第 6 教学周 / 第 6 次课（注：2学时为一个教学进度）章节标题：Negotiation Accepting and Confirming教学目标：掌握商务活动中接受和确认的常用词汇和句型教学基本内容：Step I Words: Confirm 确认 insurance 保险 available 可得到的 Provide 提供 discounted打折的 agreeable 同意的 Sign 签字 version 版本 contract 合同 ship 船运 Recap 扼要重述 container 集装箱 instructions 说明 Invoice 发货单 normal 正常的 quantity 数量 Handle 解决 spotlight 聚光灯 client 客户 halogen 卤素 Set 套 install 安装 existing 现有的 structure 建筑物Step II Phrases： Shipping cost 转运费用 grace period 宽限期 Wire transfer 电汇 give sb a break 给某人减价 A few bucks 一点钱 as far as 只要 make a payment 付款 Put down on paper 写在纸上 go ahead 开始干 At a discount 以什么样的折扣 best offer 最好的折扣 Cover a cost 承担费用 pick up the tab 承担费用 Draw up a contract 起草合同教学设计：I Leading-in 10 A free talk with students concerning accepting and confirming.II Presentation 2511. Show students the useful words, phrases and expressions about the dialogue.1512. Listen to the tape and read after it.10 教学基本内容：Step III Useful expressions：1. We agree to give you a break on the price, all together a discount of 6%.2. My boss confirmed that if you take care of the shipping costs, well throw in insurance.3. Now, all this is available to you, as far as you make payment within a 30 day grace period.4. I know we talked about a possibility for 90 days, but we wont need that after your discounted price.5. If you can get a signed version of the contract weve agreed upon back to me by tomorrow morning, we can go ahead and make arrangements to ship the product on Tuesday.教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：商务谈判中关于接受和确认的词汇句型教学难点：商务谈判中关于接受和确认的相关词汇和句型在情境教学中的应用教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：背诵对话教学基本内容、教学设计第 7 教学周 / 第 7 次课（注：2学时为一个教学进度）章节标题：Company Organization Managerial Staff教学目标：掌握关于管理培训的词汇和句型教学基本内容：Step I Words: Staff 员工 training 培训 attendance 出席参加 Mandatory 强制性的 participate 参加 schedule 日程 Clarity 阐明 include 包括 position 职位 supervisor 主管 Directly 直接地 turnover 人员大调整 retirement 退休 Realignment 重新调整 workplace 工作场所 Discipline 管理，惩戒 organization 体制组织 Tier 层，级 category种类 maintenance 维护Step II Phrases： Labor Day 劳动节 manual labor 体力劳动 hard labor 辛苦的工作 tell me more 多告诉我一些 company profile 公司简介 for sb review 供某人参考 divide up 分成 Executive branch 行政层 entry level position 初级职位 Perfectly ridiculous 非常荒谬 whole day 全天 get a day off 放假一天 whats the point? 有什么意义？ common worker 普通工人 in honor of 为纪念，为庆祝教学设计：I Leading-in 10 A free talk with students concerning managerial staff.II Presentation 2513. Show students the useful words, phrases and expressions about the dialogue.1514. Listen to the tape and read after it.10 教学基本内容：Step III Useful expressions：1. The first tier is our executive branch, which includes the CEO and Board of directors.2. Our managerial tier includes all department heads and supervisors.3. What percentage of your employees fall under the laborial tier?4. Managerial staff is anyone who is in a position of authority or responsibility, or who has anyone working under them.5. Any given company will have at least 1/4of its employees at a managerial level.6. We dont need too many people to lead us, the more supervisors we have, the more confusing things are.教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：管理培训的词汇和句型教学难点：管理培训的词汇和句型在情境教学中的应用教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：背诵对话教学基本内容、教学设计第 8 教学周 / 第 8 次课（注：2学时为一个教学进度）章节标题：Meetings and Interviews Performance Reviews教学目标：掌握业绩评估的相关词汇和表达方式教学基本内容：Step I Words: Positive 积极的 extroverted 外向的 effective 有效的 Easygoing 随和的 popular 受欢迎的 strike 攻击 Detrimental 有害的 censor 审查 incident 事件 Correct 改正 character 性格 recommend 推荐 Deserving 赢得的 raise 升迁 promotion升职 Impressive 印象深刻的 discrimination 歧视 fault 过错 Influential 有影响力的 enthusiasm 热情 dedication 奉献Negative 负面的 slump 衰退 aggressive 大胆的，有闯劲Step II Phrases：Good looks 美貌漂亮 private life 私人生活 professional life 职业生活 disciplinary action 惩戒行为 bottom line 底线 record high 最高纪录 in and out of the office 办公室内外 ladys man 讨女人喜欢的男子 office romance 办公室绯闻 not so hot 没有那么多争议 make excuses 找借口 land a job 获得一份工作 fail the test 没有通过检查教学设计：I Leading-in 10 A free talk with students concerning performance reviews.II Presentation 2515. Show students the useful words, phrases and expressions about the dialogue.1516. Listen to the tape and read after it.10 教学基本内容：Step III Useful expressions：1. Hes extroverted, which makes him a very effective salesman.2. You can see his sales for this quarter are a record high for our company.3. That is actually a strike against him in the performance review,4. It seems like he has trouble keeping his private life and professional life separate. He has been involved in several office romances that have been detrimental to employee professionalism and performance.5. Hes always making excuses, he has no common sense, and he lacks responsibility.教学设计：III Preparation 20Ask students to recite one of the dialogues.IV Acting in pair and commenting on the show 30V Assignment 5教学重点：业绩评估的相关词汇和表达方式教学难点：业绩评估的相关词汇和表达方式在情境教学中的应用教书育人、素质教育具体措施：1. 鼓励学生课前预习，主动思考。2. 让学生成为教学活动的主体，教师发挥其引导和指导作用。其他内容（含作业）：背诵对话教学基本内容、教学设计第 9 教学周 / 第 9 次课（注：2学时为一个教学进度）章节标题：Data SWOT Analysis教学目标：掌握态势分析的常用词汇和表达方式教学基本内容：Step I Words: Analysis 分析 performance 业绩 strength 强项 Weakness 弱项 opportunity 机遇 threat 威胁 Establish 建立 presence 势力 identity 身份 Emphasis 重点 focus 集中 heavily 大量地 Reputation 声誉 status 地位 boost 推进增加 Dominate 主宰 evaluation 评估 current 目前的 Realistic 现实的 viable 可行的 distribution 销售 Revenue 收入 achieve 取得 yield 产生 complex复杂的Step II Phrases： Right from the top直接从最上面开始 competitive advantage 竞争优势 market penetration 市场渗透 make leeway 留出余地 come up with 提出拿出 wider range 范围较广 reach consumers 争取顾客 boost sales 增加销售额 address problems 处理问题 take i