河北省石家庄裕华区高考英语 阅读类一轮练习（5） (2).doc

石家庄裕华区2016高考英语 阅读类一轮练习（5）阅读下列四篇短文，从每小题后所给的a,b,c或d四个选项中，选出最佳选项。jacqueline bouvier kennedy onassis was one of the most private women in the world, yet when she went to work as an editor in the last two decades of her life, she revealed(展现) herself as she did nowhere else. after the death of her second husband, greek shipping magnate(巨头) aristotle onassis, jacquelines close friend and former white house social secretary letitia baldrige made a suggestion that she consider a career(职业) in publishing. after consideration, jacqueline accepted it. perhaps she hoped to find there some ideas about how to live her own life. she became not less but more interested in reading. for the last 20 years of her life, jacqueline worked as a publishers editor, first at viking, then at doubleday, pursuing(追求) a late-life career longer than her two marriages combined. during her time in publishing, she was responsible for managing and editing more than 100 successfully marketed books. among the first books were in the russian style and inventive paris clothes. she also succeeded in persuading tv hosts bill moyers and joseph campbell to transform their popular television conversations into a book, the power of myth. the book went on to become an international best-seller. she dealt, too, with michael jackson as he prepared his autobiography(自传), moonwalk. jacqueline may have been hired for her name and for her social relations, but she soon proved her worth. her choices, suggestions and widespread social relations were of benefit both to the publishing firms and to jacqueline herself. in the books she selected for publication, she built on a lifetime of spending time by herself as a reader and left a record of the growth of her mind. her books are the autobiography she never wrote.her role as first lady, in the end, was overshadowed by her performance as an editor. however, few knew that she had achieved so much. 1. we can learn from the passage that jacqueline.a. became fond of reading after working as an editorb. was in charge of publishing 100 booksc. promoted her books through social relationsd. gained a lot from her career as an editor2. the underlined sentence in the last paragraph probably means that.a. jacqueline ended up as an editor rather than as first ladyb. jacquelines life as first lady was more colorful than as an editorc. jacqueline was more successful as an editor than as first ladyd. jacquelines role as first lady was more brilliant than as an editor3. what can be inferred from the passage? a. jacquelines two marriages lasted more than 20 years. b. jacquelines own publishing firm was set up eventually. c. jacquelines views and beliefs were reflected in the books she edited. d. jacquelines achievements were widely known. 4. the passage is mainly.a. an introduction of jacquelines life both as first lady and as an editorb. a brief description of jacquelines lifelong experiencesc. a brief account of jacquelines career as an editor in her last 20 yearsd. an analysis of jacquelines social relations in publishing【参考答案】1-4 、dccc社会生活类阅读理解in the more and more competitive service industry, it is no longer enough to promise customer satisfaction. today, customer “delight” is what companies are trying to achieve in order to keep and increase market share. it is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people. interestingly, 80 percent of people who feel their complaints are handled fairly will stay loyal. new challenges for customer care have come when people can obtain goods and services through telephone call centers and the internet. for example, many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage” caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods. “many people do not like talking to machines, “ says dr. storey, senior lecturer in marketing at city university business school. “banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. the aim is to make the customer feel they know you that you can trust themthe sort of comfortable feelings people have during face-to-face chats with their local branch manager.”recommended ways of creating customer delight include:under-promising and over-delivering(saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher(购物礼券) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints. aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. this can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “i know how you must feel” ), and possible solutions(replacement, compensation or whatever fairness suggests best meets the case). airlines face some of the toughest challenges over customer care. fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems. for british airways staff, a winning telephone style is considered vital in handing the large volume of calls about bookings and flight times. they are trained to answer quickly, with their name, job title and a“we are here to help” attitude. the company has invested heavily in information technology to make sure that information is available instantly on screen. british airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.customer care is obviously here to stay and it would be a foolish company that used slogans such as“we do as we please”. on the other hand, the more customers are promised, the greater the risk of disappointment. 1. we can learn from paragraph 2 that.a. complaining customers are hard to satisfyb. unsatisfied customers receive better servicec. satisfied customers catch more attentiond. well-treated customers promote business2. the writer mentions“phone rage” (paragraph 3) to show that.a. customers often use phones to express their angerb. people still prefer to buy goods onlinec. customer care becomes more demandingd. customers rely on their phones to obtain services3. what does the writer recommend to create customer delight? a. calling customers regularly.b. giving a“thank you” note.c. delivering a quicker service. d. promising more gifts.4. if a manager should show his empathy(paragraph 6), what would he probably say? a. “i know how upset you must be.”b. “i appreciate your understanding.”c. “im sorry for the delay.”d. “i know its our fault.”5. customer delight is important for airlines because.a. their telephone style remains unchangedb. they are more likely to meet with complaintsc. the services cost them a lot of moneyd. the policies can be applied to their staff6. which of the following is conveyed in this article? a. face-to-face service creates comfortable feelings among customers.b. companies that promise more will naturally attract more customers.c. a company should promise less but do more in a competitive market.d. customer delight is more important for airlines than for banks.【参考答案】73.1-5 dccab 6 c 【2015高考复习】完形填空armed with two overpacked suitcases，we arrived at the airport just in time for my flight.as i watched her unload my luggage，i could see the_1_in her eyes.one last hug and a final goodbye，and i would be on my way to a new life_2_.“youd better go or youll miss your flight，”she said.“ill_3_ you，”i replied，and with those words i_4_.by the time i reached the customs i was_5_.while boarding the plane i was still crying.i did not have the_6_to put my bag in the overhead locker，so i put it on the empty seat next to mine.born barely fifteen months_7_，we not only looked alike，we were alike.we both had that same mix of_8_and fear of all things unknown to us.one sunny summer day i was playing outside when she came_9_to me and said，“what to come to the attic(阁楼)？”the answer was always“_10_”we were frightened of the attic but also_11_by its smells and sounds.together we would flight many spiders and battle through the numerous boxes_12_we found what we needed.the plane shook_13_and my bag fell on the floor.my aspirin，hairbrush and some other things were_14_on the floor.i_15_over to gather them up when i saw a(an)_16_little book in the middle of my belongings.it was a diary.immediately i_17_my sisters handwriting.“hi sis.what a day it has been today.you let me know that you are moving abroad.”only_18_did i realize that my sister had been_19_a diary for the past month.i read about my sisters comings and goings during the flight.even though a large ocean_20_us，at some point it felt like she was actually there.1a.honesty bconcerncsadness dsatisfaction解析姐妹俩在机场分别，眼中应该充满忧伤。sadness“忧伤”；honesty“诚实”；concern“关注”；satisfaction“满足，满意”。答案c2a.abroad bhome cagain dalong解析根据倒数第二段中“you let me know that you are moving abroad.”可知答案。答案a3a.remember bremind cmiss dthink of解析句意：我会想你的。remember“记住”；remind“提醒”；think of“想起”；miss“想念”。答案c4a.was out bwas offcleft off dleft away解析句意：说完这些话，我离开了。be off“离开”；be out“外出”。答案b5a.smiling bsneezing csighing dsobbing解析分别时心情难过，所以在抽泣。由后一句“i was still crying”也可知答案。sob“呜咽，抽噎”；smile“微笑”；sneeze“打喷嚏”；sigh“叹气”。答案d6a.courage benergy cidea dspirit解析她还在伤心地哭，所以没有精力去把行李放到头上方的