应知应会---英文大全.doc

酒店常用英语大全部门英文简称：总行政办公室 Executive Office行政部Rear-Service Department市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务/房务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department商场部Shopping Arcade礼宾司=Chief Concierge娱乐部=Entertainment Department人力资源及培训部 Human Resource & Training Dept.人力资源部 HUMAN & RESOURCES DEPARTMENT HR采购部 Purchasing Dept.电脑部 Electronic Data Processing Dept.酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F & B中餐厅 CHINESE RESTAURANT CHN REST西餐厅 WEST RESTAURANT WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT ENT夜总会 NIGHT CLUB桑 拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMATION INFM订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT 礼宾部 CONCIERGE CON商务中心 BUSINESS CENTRE BC 大堂副理 ASSISTANT MANAGER AM车 队 TRANSPORTATION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE酒店职务英文简称：总经理 General Manager常务副总经理 Deputy General Manager行政助理 ASSISTANT EXECUTIVE MANAGER AEM人力资源开发总监Director of Human Resources人事部经理Personnel Manager人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR培训部经理Training Manager督导部经理Quality Inspector人事主任Personnel Officer培训主任Training Officer财务总监Financial Controller财务部经理Chief Accountant成本部经理Cost Controller采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager总出纳Chief Cashier市场营销总监Director of Sales and Marketing市场及销售总监 DIRECTOR OF SALES & MARKETING DOS 销售部经理Director of Sales公关经理P.R.Manager Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表 Sales Executive公关代表 P.R. Representative 宾客关系主任Guest Relation Officer公关部主任Public Relation Supervisor客户经理Account Manager高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager礼宾主管Chief Concierger客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist车队主管Chief Driver出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper办公室文员Order Taker客房高级主任Senior Supervisor楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager中餐厅经理Chinese Restaurant Manager咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager商场部经理Shop Manager商场营业员Shop Assistant销售部总监=Director of Sales高级销售代表=Senior Sales Representative 销售代表=Sales Representative行政总厨=Executive chief行政值班经理 EXECUTIVE ON DUTY MANAGER EOD 值班经理 DUTY MANAGER DM行政秘书 EXECUTIVE SECRETARY总会计师 CHIEF ACCOUNT信贷经理 CREDIT MANAGER CM成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER PURCHASING MGR市场及销售部经理 SALES MANAGER销售员 SALES COORDINATOR 前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理 ASSISTANT MANAGER AM接待员 RECEPTIONIST / RECEPTION CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH 副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家 ASSISTANT HOUSEKEEPER AH 楼层服务员 ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB 点心总厨 DIM SUM CHEF总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经 理 MANAGER MGR主 任 SUPERVISOR SUP领 班 CAPTAIN CAP秘 书 SECRETARY文 员 CLERK服务员 WAITER酒店常用术语英文简称接待处用语 ：入 住 CHECK - IN C / I退 房 CHECK - OUT C / O预 订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL 、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确 认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取 消 CANCELLATION CANCELL订 金 DEPOSIT价 格 RATE RTE价 钱 PRICE封 房 BLOCK续 住 EXTENSION EXTEN客 类 ：顾客 、 宾客 CLIENT 、 GUEST散 客 WALK IN W / I 、 FIT团 队 GROUP GRP 商务客 COMMERCIAL GUEST COMM GST商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公 司 COMPANY COM 付帐(动) PAY付帐(名) PAYMENT信用卡 CREDIT CARD现 金 CASH尽 快 AS SOON AS POSSIBLE ASAP资 料 INFORMATION INFM电 话 TELEPHONE TEL传 真 FACSIMILE FAX电 传 TELEX TLX电 报 CABLE CBL地 址 ADDRESS ADD复印(机) COPY (MACHINE)网 络 INTERNET电 脑 COMPUTER打印机 PRINTER机 票 FLIGHT TICKET打 字 TYPING充 电 CHARGE A BATTERY充电器 CHARGER留 言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 - IDD 国际长途 - DDD市内电话 CITY CALL分 机 EXTENSION EXTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND天 气 WEATHER出租车 TAXI面包车 VEHICLE中 巴 COACH报 纸 NEWSPAPER信 件 MAIL电 视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰 箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION洗 衣 LAUNDRY干 洗 DRY-CLEANING熨 烫 VALET SERVICE失物招领 LOST AND FOUND早 餐 BREAKFAST BFAST美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐 CONTINENTAL BREAKFAST CBF东方式早餐 ORIENTAL BREAKFAST OBF午 餐 LUNCH LNH 晚 餐 DINNER DNR人民币 - RMB港 币 - HKD美 元 - USD按 摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A.R.R收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 COMPLIMENTARY COMP 连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOMING LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.PARI: 平均房价指数Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating P