五象大酒店宾客意见调查表.doc

_ 宾 客 满 意 度 调 查 表GUEST SATISFACTION QUESTIONNAIRE尊贵的宾客：Dear Guest,：欢迎您入住建设五象大酒店！为了向您提供更好的服务及设施，不断完善我们的服务，衷心希望您能填写此调查表。非常感谢您的支持，我们期待着您的再次光临！Welcome to Wuxiang International Hotel ! For providing better service and facility to you, and improving our service, we sincerely hope that you can fill in this form. Thank you for your cooperation, and we expect that you can come to our hotel again.1、您订房的途径 Booking channels 亲友Relative or friend 直接订房Book on your own 公司Company 旅行社Travel Agency 网络 The Internet 其它 Others2、服务项目及设施设备 请在以下方格打Please tick出色Excellent满意Satisfied不满意Unsatisfied酒店硬件Hotel Hardware酒店标识Hotel Sign公共设施设备Public Facility客房设施设备Guest Room Facility前台服务FrontDesk前台服务速度Service Efficiency前台服务准确率Service Accuracy服务态度Attitude客房服务GuestRoom客房安全性Security客房睡床整洁舒适Bed客房清洁卫生Guest Room Cleanliness客房一次性用品质量Guest Room Amenities服务态度Attitude餐饮服务Food & Beverage早餐质量Breakfast Quality出品时间Production Period菜肴价格Food Price菜肴味道Dishes taste总体评价OverallComment周边交通Traffic周边环境Location客房性价比Price/Service Satisfaction客悦计划 CUSTOMER DELIGHT PROGRAM请推荐一位为您提供卓越服务的员工：Please recommend an employee for exceptional service:员工姓名 Employees Name 工作岗位 Position 原因 Reason 与您的沟通 BETWEEN US请提出您宝贵的意见和建议：Do you have any other suggestion or comment which would help make your next visit more enjoyable? 如您愿意留下您的以下信息，我们将十分感谢！您的以下资料酒店将严格保密。We will be grateful if you leave your personal data as follow and your personal information will be kept confidentially.姓名(Name): 房号(Room No.): 电子邮件(Email): 联系电话(Phone No.): 联系地址(Address): 再次感谢您的选择与支持！真诚地邀请您再次下榻五象大酒店。We look forward to your next visit. Thanks again!建设五象大酒店Wuxi