客房考证复习资料.doc

客房技能资格考试资料二、客房英语知识：(1) 客房服务掌握项目的英文名称房内小酒吧 mini bar 失物认领 lost and found 洗衣服务 laundry service 开夜床服务 turn-down service叫醒服务wake-up call ,morning call 客房送餐服务 room service客房清扫room cleaning 檫鞋服务shoe polishing做床making the bed(2) 掌握客房服务礼节礼貌服务英语与客人见面是应说nice to see you与客人话别时应说I hope you enjoy your stay客人来到服务台时应说What can I do for you.sir?送别客人时应说Have a nice trip.见到你非常高兴I,m glad to see you .我们好久没见了,你好吗?We havent seen you for a long time,How are you getting along?希望你在我们饭店生活愉快We hope you have a peasant stay in our hotel旅途愉快吗?Do you have a nice tirp?请用荼,请你先走.请你稍候!Have some tea,please.After you ,please.One moment,please.祝你工作顺利Wish you success in your work!(3) 掌握客房设备英文名称双人床double bed 单人床 single bed枕套pillow cases 床单 a bed sheet电视机a TV set 梳妆台 a dressing table,dresser电冰箱refrigerator 闭路电视 closedcircuit TV吊灯suspended lamp 淋浴喷头 shower head洗脸盆washing basin 空调器 air-conditioner活动茶几 tea trolley 电话 telephone毛巾架towel rail 浴缸 bath tub抽水马桶water closet 床头灯 bedside lamp床头架bed board 梳妆镜 toilet mirror插座socket(4) 掌握客房用品英语名称一次性拖鞋disposable slippers 购物袋 plastic utility bags卫生纸toilet paper 浴衣 bathrobe面巾facial towel 地巾 bath towel毛巾towel 洗衣袋 laundry bag浴帽shower cap 牙膏 tooth paste牙刷tooth brush 檫鞋布 shoeshine elgh(5) 掌握关心病人问候语你不舒服吗?Whats wrong with you?你今天好些了吗?Please take a good rest and I hope you will get well?关心病人take care of the patient(6) 掌握洗衣务用语你有衣服要洗吗?Do you have anything to be cleaned?你的衣服洗好了.Your laundry are ready.这些衣服何时可以送回来?When can I get the laundry back.这件衣服不是我的,我缺一件衬衫 This coat is not mine.There is one shirt missing衣服可以提前送回,但你需支付额外的加急费. You can get your laundry back earlier,but thereis an extra charge for a quick service.(7) 掌握迎送宾客服务用语第一将次与客人见面时就礼貌地说: How do you do?Welcome to our hotel.客人初次来到时应说:I hope you will enjoy your stay客人离开楼层时应说:欢送客人上飞机时应说: I hope to see you again欢迎你下次再来:Welcome to come here gagig .Goodbye!我随时都愿意为你服务I am always at your service.(8) 掌握前厅服务项目英文名称总服务台front desk 商务中心business centre迁入服务check in 迁出服务check out问讯information 接待 reception预订reservation 行李服务 bell service外币兑换money xechange 收银 cashier确认confirmation(9) 掌握前厅服务常用英语每晚房金多少?What is the price per night?住宿费多少?How much do you charge for the room per nigtt?我要一个带浴室的单人房间Id like a single room with bath请你留个言好吗?Could you take a message for him,please?请问你以什么方式付款?How would you like to pay(make payment)请你替我叫一辆出租汽车好吗?Could you help me get a taxi(10) 掌握常用外国酒的名称 果汁酿酒 (WINES) 雪利酒SHERRY味美思酒VERMOUTH 白葡萄酒WHITE TABLE WINES红葡萄酒RED TABLE WINES 甜食酒DESSERT WINES葡萄气酒SPARKOING WINES 麦芽酿酒 (FERMENTED MALT LOQUORS)啤酒BEER 麦酒 ALE黑啤酒PORTER 布克啤酒BUCK BEER 蒸馏烈酒 (SPIRITS)威士忌酒WHISKEY 朗姆酒 RUM白兰地酒BRANDY 金酒GIN利久酒LIQUEURS 伏特加 VODKA(名酒译名干姜啤酒GIN