中英问券调查.doc

顾客满意度调查表Questionnaire尊敬的业主/住户：Dear residents/owners: 感谢您一直以来对我们工作的支持与理解，为进一步改进和提高我们的服务质量，为您提供更加优质的服务，我们殷切的希望您对本公司及本公司的各项服务提出宝贵意见。请您于百忙之中填写此份问卷，提出宝贵意见，谢谢。First please allow us to say thanks to you for your long-time understanding and support. To improve our service quality, we hope you can spare us some time to fill out your feedback on our services below. Thank you.填写说明：Instructions:1、问卷采用选择题和填空题形式，请您在认为最合适的项目上打“”。Fill out the blanks and make the most appropriate choice with “”.2、请您于 年 月 日前将问卷填妥并交于前台客服部。Please give it back to the front desk before .房号ROOM NO. 姓名NAME 联系电话TELEPHONE NUMBER 1、 客服服务工作 非常满意 满意 比较满意 不满意 Front desk services very satisfied satisfied so-so not satisfied 1）您对目前客户服务工作的总体评价 The overview of front desk services 2）客服的仪容仪表、服务态度 Receptionists attitude and appearance 3）工作效率及处理能力（投诉、报修） Work efficiency and trouble-shooting ability 4）财务交付款办理效率 Financial efficiency 5）沟通能力 Communicational capacity 6）装修管理与服务 Reconstructional management and services 7）您对客户服务的意见与建议 Your advice or suggestion on front desk services: 2、保安服务工作 非常满意 满意 比较满意 不满意 Security mans services very satisfied satisfied so-so not satisfied 1）您对目前秩序维护工作的总体评价 The overview of security services 2）仪容仪表、服务态度、沟通能力 Attitude, appearance and communicational capacity 3）保安人员的应变能力、警觉性 Flexibility and awareness 4）消防安全管理 Fire-fighting management 5）外来人员引导和管理 Outsider guidance and management 6）机动车，自行车辆秩序维护 Vehicles order management 7）当遇上特别情况而需要提供协助 Emergent aid 8）您对秩序维护服务意见与建议 Your advice or suggestion on security services 3、 公共设备设施服务 非常满意 满意 比较满意 不满意 4、 Public equipments maintenance very satisfied satisfied so-so not satisfied 1）您对目前公共设备设施服务工作的总体评价 The overview of security services 2）公共照明 Public area lighting 3）电梯的运行和维护 Elevators work and maintenance 4）公共区域设备设施维护与保养情况 Public equipments maintenance 5）供水、供电、供气等公用设备的运行 Water-supply, power-supply and gas-supply 6）您对公共设备设施服务意见与建议 Your advice or suggestion on public equipments services 4、清洁服务 非常满意 满意 比较满意 不满意 Cleaning services very satisfied satisfied so-so not satisfied 1）您对目前清洁服务工作的总体评价 Your overview of cleaning services 2）保洁员仪容仪表、服务态度 Housekeepers appearance and attitudes 3）楼层干浄整洁情况 Floors cleanness 4）公共场所卫生情况 Public areas cleanness 5）垃圾清运及时性 The promptness of garbage-dealing 6）您对清洁服务意见与建议 Your advice or suggestion on cleaning service 5、绿化及四害消杀服务 非常满意 满意 比较满意 不满意 Gardening and pest-killing services very satisfied satisfied so-so not satisfied 1）您对目前绿化、四害消杀服务工作的总体评价 Your overview of gardening and pest-killing services 2）绿化人员礼节礼貌、仪容仪表 Gardeners appearance and attitudes 3）花木修剪及时率 The promptness of gardening 4）园林绿化养护效果 The effect of gardening 5）公共区域四害消杀及时率、效果 The promptness and effect of pest-killing 6）您对绿化及四害消杀服务 Your advice or suggestion on gardening and pest-killing services 6、社区文化 非常满意 满意 比较满意 不满意 Community culture very satisfied satisfied so-so not satisfied 1）您对目前社区文化工作的总体评价 Your overview of community cultural services 2）社区文化组织状况及能力 The status and capacity of community cultural organization 3）社区活动内容及质量 The contents and quality of cultural activities 4）社区文化活动次数 The frequency of cultural activities 5）指示、提示标识牌完善清晰 The clearness of guidance and marks 6）日常公告、通知、宣传及时性 The promptness of notice, announcement and propaganda 7）您对社区文化的意见与建议 Your advice or suggestion on community culture 7、您对本