SEPM控制台服务DOWN处理一例.doc

症状：服务器突然断电，重启动后Symantec Endpoint Protection Manager服务无法起动。导致SEPM控制台不能登陆 ，如图 OS:WIN2003系统日志为： Event Type:Error Event Source:semsrv Event Category:None Event ID:4096 Date:1/24/2008 Time:4:59:11 PM User:N/A Computer:SBSERVER Description: The Java Virtual Machine has exited with a code of -1, the service is being stopped. Followed by event Event Type:Information Event Source:semsrv Event Category:None Event ID:5 Date:1/24/2008 Time:4:59:11 PM Event Type:Error Event Source:semsrv Event Category:None Event ID:4096 Date:1/24/2008 Time:4:59:11 PM User:N/A Computer:SBSERVER Description: The Java Virtual Machine has exited with a code of -1, the service is being stopped. Followed by event Event Type:Information Event Source:semsrv Event Category:None Event ID:5 Date:1/24/2008 Time:4:59:11 PMSOLUTION:1、记事本打开编辑C:Program FilesSymantecSymantec Endpoint Protection Mperties 2、在最底下添加语句 scm.log.loglevel=fine 3、再次启动Symantec Endpoint Protection Manager 服务（当然服务会再次DOWN掉）。4、进入C:Program FilesSymantecSymantec Endpoint Protection Managertomcatlogs查看catalina.out和scm-server-0.log （里面记录程序服务启动日志）5、分析发现其中有一处为“StandardServer.await: create8005: .BindException: Address already in use: JVM_Bind”，表明8005端口被占用。（8005为管理服务器监听 Tomcat 默认端口）6、利用TCPVIEW工具查看，8005端口被JAVA.EXE进程占用。直接把此进程干掉。7、再次启动Symantec Endpoint Protection Manager即可。附：scm_server_0.txt 日志2009-04-16 16:32:13.795 严重: = Server Environment =2009-04-16 16:32:13.795 严重: = Windows 20032009-04-16 16:32:13.795 严重: os.version = 5.22009-04-16 16:32:13.795 严重: os.arch = x862009-04-16 16:32:13.795 严重: java.version = 1.5.0_142009-04-16 16:32:13.795 严重: java.vendor = Sun Microsystems Inc.2009-04-16 16:32:13.795 严重: = Java HotSpot(TM) Server VM2009-04-16 16:32:13.795 严重: java.vm.version = 1.5.0_14-b032009-04-16 16:32:13.795 严重: java.home = C:Program FilesSymantecSymantec Endpoint Protection Managerjdkjre2009-04-16 16:32:13.795 严重: catalina.home = C:Program FilesSymantecSymantec Endpoint Protection Managertomcat2009-04-16 16:32:13.795 严重: java.user = null2009-04-16 16:32:13.795 严重: user.language = zh2009-04-16 16:32:13.795 严重: user.country = CN2009-04-16 16:32:13.795 严重: scm.server.version = 11.0.2020.562009-04-16 16:32:13.811 信息: Server startup2009-04-16 16:32:14.889 良好: checkProcessState: checking.2009-04-16 16:32:14.889 良好: checkProcessState: The process status has been checked.2009-04-16 16:32:14.967 严重: = StartClientTransport =2009-04-16 16:32:15.202 良好: Task scheduled2009-04-16 16:32:15.202 严重: Schedule is started!catalina.out 日志2009-4-16 16:32:12 org.apache.coyote.http11.Http11BaseProtocol init信息: Initializing Coyote HTTP/1.1 on http-90902009-4-16 16:32:13 org.apache.coyote.http11.Http11BaseProtocol init信息: Initializing Coyote HTTP/1.1 on http-8443Starting service SCMApache Tomcat/4.1.37-LE-jdk1.4Has valid SAV licenseInfo No SNAC license file in C:Program FilesSymantecSymantec Endpoint Protection Managertomcatetclicense2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: = Server Environment =2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: = Windows 20032009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: os.version = 5.22009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: os.arch = x862009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: java.version = 1.5.0_142009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: java.vendor = Sun Microsystems Inc.2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: = Java HotSpot(TM) Server VM2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: java.vm.version = 1.5.0_14-b032009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: java.home = C:Program FilesSymantecSymantec Endpoint Protection Managerjdkjre2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: catalina.home = C:Program FilesSymantecSymantec Endpoint Protection Managertomcat2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: java.user = null2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: user.language = zh2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: user.country = CN2009-4-16 16:32:13 com.sygate.scm.server.util.ServerLogger writeHeader严重: scm.server.version = 11.0.2020.562009-4-16 16:32:15 mons.modeler.Registry registerComponent良好: Managed= scm:type=protocolHandler,className=org.apache.coyote.http11.Http11Protocol2009-4-16 16:32:15 mons.modeler.Registry findManagedBean良好: Looking for descriptor 2009-4-16 16:32:15 mons.modeler.Registry findManagedBean良好: Introspecting 2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public .InetAddress org.apache.coyote.http11.Http11BaseProtocol.getAddress()2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public java.util.Iterator org.apache.coyote.http11.Http11BaseProtocol.getAttributeNames()2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public void org.apache.coyote.http11.Http11BaseProtocol.setAddress(.InetAddress) class .InetAddress2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public void org.apache.coyote.http11.Http11BaseProtocol.setAdapter(org.apache.coyote.Adapter) interface org.apache.coyote.Adapter2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource initMethods良好: Unsupported type public org.apache.coyote.Adapter org.apache.coyote.http11.Http11BaseProtocol.getAdapter()2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute sSLImplementation public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getSSLImplementation() public void org.apache.coyote.http11.Http11BaseProtocol.setSSLImplementation(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute serverSoTimeout public int org.apache.coyote.http11.Http11BaseProtocol.getServerSoTimeout() public void org.apache.coyote.http11.Http11BaseProtocol.setServerSoTimeout(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute compression public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getCompression() public void org.apache.coyote.http11.Http11BaseProtocol.setCompression(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute keystore public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeystore() public void org.apache.coyote.http11.Http11BaseProtocol.setKeystore(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute socketCloseDelay public int org.apache.coyote.http11.Http11BaseProtocol.getSocketCloseDelay() public void org.apache.coyote.http11.Http11BaseProtocol.setSocketCloseDelay(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute compressableMimeType public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getCompressableMimeType() public void org.apache.coyote.http11.Http11BaseProtocol.setCompressableMimeType(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxKeepAliveRequests public int org.apache.coyote.http11.Http11BaseProtocol.getMaxKeepAliveRequests() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxKeepAliveRequests(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute compressionMinSize public int org.apache.coyote.http11.Http11BaseProtocol.getCompressionMinSize() public void org.apache.coyote.http11.Http11BaseProtocol.setCompressionMinSize(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute disableUploadTimeout public boolean org.apache.coyote.http11.Http11BaseProtocol.getDisableUploadTimeout() public void org.apache.coyote.http11.Http11BaseProtocol.setDisableUploadTimeout(boolean)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute keytype public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeytype() public void org.apache.coyote.http11.Http11BaseProtocol.setKeytype(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute keypass public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeypass() public void org.apache.coyote.http11.Http11BaseProtocol.setKeypass(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute name public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getName() null2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute backlog public int org.apache.coyote.http11.Http11BaseProtocol.getBacklog() public void org.apache.coyote.http11.Http11BaseProtocol.setBacklog(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute domain public java.lang.String org.apache.coyote.http11.Http11Protocol.getDomain() null2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxSavePostSize public int org.apache.coyote.http11.Http11BaseProtocol.getMaxSavePostSize() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxSavePostSize(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute reportedname public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getReportedname() public void org.apache.coyote.http11.Http11BaseProtocol.setReportedname(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute protocol public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getProtocol() public void org.apache.coyote.http11.Http11BaseProtocol.setProtocol(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute ciphers public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getCiphers() public void org.apache.coyote.http11.Http11BaseProtocol.setCiphers(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute keepAlive public boolean org.apache.coyote.http11.Http11BaseProtocol.getKeepAlive() public void org.apache.coyote.http11.Http11BaseProtocol.setKeepAlive(boolean)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute clientauth public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getClientauth() public void org.apache.coyote.http11.Http11BaseProtocol.setClientauth(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute socketFactory public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getSocketFactory() public void org.apache.coyote.http11.Http11BaseProtocol.setSocketFactory(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxThreads public int org.apache.coyote.http11.Http11BaseProtocol.getMaxThreads() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxThreads(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute soTimeout public int org.apache.coyote.http11.Http11BaseProtocol.getSoTimeout() public void org.apache.coyote.http11.Http11BaseProtocol.setSoTimeout(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute secure public boolean org.apache.coyote.http11.Http11BaseProtocol.getSecure() public void org.apache.coyote.http11.Http11BaseProtocol.setSecure(boolean)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxHttpHeaderSize public int org.apache.coyote.http11.Http11BaseProtocol.getMaxHttpHeaderSize() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxHttpHeaderSize(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute keyAlias public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getKeyAlias() public void org.apache.coyote.http11.Http11BaseProtocol.setKeyAlias(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute strategy public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getStrategy() public void org.apache.coyote.http11.Http11BaseProtocol.setStrategy(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute restrictedUserAgents public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getRestrictedUserAgents() public void org.apache.coyote.http11.Http11BaseProtocol.setRestrictedUserAgents(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute threadPriority public int org.apache.coyote.http11.Http11BaseProtocol.getThreadPriority() public void org.apache.coyote.http11.Http11BaseProtocol.setThreadPriority(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute minSpareThreads public int org.apache.coyote.http11.Http11BaseProtocol.getMinSpareThreads() public void org.apache.coyote.http11.Http11BaseProtocol.setMinSpareThreads(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute server public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getServer() public void org.apache.coyote.http11.Http11BaseProtocol.setServer(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute socketBuffer public int org.apache.coyote.http11.Http11BaseProtocol.getSocketBuffer() public void org.apache.coyote.http11.Http11BaseProtocol.setSocketBuffer(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute port public int org.apache.coyote.http11.Http11BaseProtocol.getPort() public void org.apache.coyote.http11.Http11BaseProtocol.setPort(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute algorithm public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getAlgorithm() public void org.apache.coyote.http11.Http11BaseProtocol.setAlgorithm(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute protocols public java.lang.String org.apache.coyote.http11.Http11BaseProtocol.getProtocols() public void org.apache.coyote.http11.Http11BaseProtocol.setProtocols(java.lang.String)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute maxSpareThreads public int org.apache.coyote.http11.Http11BaseProtocol.getMaxSpareThreads() public void org.apache.coyote.http11.Http11BaseProtocol.setMaxSpareThreads(int)2009-4-16 16:32:15 mons.modeler.modules.MbeansDescriptorsIntrospectionSource createManagedBean良好: Introspected attribute soLinger public int org.apache.coyote.http11.Http11