工作中的沟通技巧.ppt

CommunicationSkillsintheOffice 工作中的沟通技巧 communicate k mju n ke t toexchangeinformationorconversationwithotherpeople usingwords signs writingetc Wecommunicatedmostlybye mail communicatewithPeopleusemorethanwordswhentheycommunicatewitheachother iftwopeoplecommunicate theyareabletotalkaboutandunderstandeachother sfeelingsordesires communicatewithParentssometimesfinditdifficulttocommunicatewiththeirteenagechildren communication k mju n ke n theprocessbywhichpeopleexchangeinformationorexpresstheirthoughtsandfeelings Goodcommunicationisvitalinalargeorganization thewaypeopleexpressthemselvessothatotherpeoplewillunderstand aweek scourseinimprovingcommunicationskills MeansofCommunication email i me l AskingforEmailAddress询问电子邮件地址 CanIhaveyouremailaddress Whatisyouremailaddress Doyouhaveanemailaccount Myemailaddressissomeoneathotmaildotcom someone Doyouhavehisemailaddress Whatwasheremailaddressagain forward f w d slash sl hypen ha fn underscorn nd sk r P S forwardslash 左斜线 backslash 右斜线 hyphen 连字符 underscore 下划线 Requestinginformationthroughemail通过邮件索要信息 Canyousendittomyemailaddress Youcansendittomethroughemail Canyouemailittome CanIemailittoyou CanIsendyoutheinformationthroughemail 不确定邮箱地址是否拼写正确 确认对方是否有收到邮件 Comforminginformation CanIverifyyouremailaddress TheaddressIhaveonfileappearstobeincorrect verify ver fa todiscoverwhethersomethingiscorrectortrue File fa l asetofpapers recordsetcthatcontaininformationaboutaparticularpersonorsubjectWewillkeepyourdetailsonfile storethemforlateruse appear p r usedtosayhowsomethingseems especiallyfromwhatyouknowaboutitorfromwhatyoucanseePolicesaythereappeartobesignsofabreak in Iamunabletoemailittoyou Canyoutellmeyouremailaddressagain IamgettingamailsayingitisundeliverableImighthavemisspelledit CanIdoublecheckyouremailaddress undeliverable nd l v r bl Undeliverable returnedtosender misspell m s spel tospellawordwronglyDoublecheck checkagain TheemailaddressIsentittowassomeone Isthiscorrect Isenttheemailtosomeone Didn tyougetit That sthewrongemailaddress Myemailaddressissomeone Oh Iseetheproblem Myemailaddressissomeone Sendingattachmentsthroughemail通过电子邮件发送附件 Icansendyouthedocumentthroughemail I llsendyoutheimagestoyouremailaccount CanIsendthedocumentstoyouremail CanIemailyouthefiles CanIemailthefilestoyou document d kjum nt apieceofpaperthathasofficialinformationonitapieceofwrittenworkthatisstoredonacomputer through ru bymeansofaparticularmethod service personetc Shegotherfirstjobthroughanemploymentagency asuccessthatwasachievedthroughco operativeeffortandwiseleadershipIheardaboutitthroughafriend image m d apictureonthescreenofatelevision cinema orcomputer JillSharpewaslittlemorethananame animageonatelevisionscreen 当传输文件格式有问题的时候 Ireceivedyouremail butIdidn treceivetheattachments Mycompanypreventsmanytypesofattachments Canyousendatextfileinstead attachment s t t m nts documentorfilethatissentwithanemailmessage I llsendthespreadsheetasanattachment spreadsheet spred i t adocumentthatcontainsrowsandcolumnsofnumbersthatcanbeusedtocalculatesomething column k l m alineofnumbersorwordswrittenundereachotherthatgoesdownapageinacolumnAddupthenumbersineachcolumn prevent pr vent tostopsomethingfromhappening orstopsomeonefromdoingsomething Therulesareintendedtopreventaccidents preventsomebody something from doingsomethingHisbackinjurymaypreventhimfromplayingintomorrow sgame text tekst thewritingthatformsthemainpartofabook magazineetc ratherthanthepicturesornotes Thereshouldnotbetoomuchtextinchildren sbooks Beforeyousendthedocument changetheextension docto txtandthensendit WhenIreceiveit Iwillchangeitbackto docbeforeIopenit HiMaryIsentyouanemailwithmyproposalasanattachment Didyoureceiveit extension k sten n asetofthreelettersthatfollowthenameofacomputerfiletoshowwhatitis Forexample theextension doc showsthatafileisawrittendocument proposal pr p zl aplanorsuggestionwhichismadeformallytoanofficialpersonorgroup ortheactofmakingitThecommittee k m ti putforwardaproposaltoreducethetimelimit 当文件超出大小的时候 Thefileistoolargetosendthroughemail Myemailaccountwillonlyallowsendingattachmentsthatare1MBorsmaller Myemailaccountwillonlyallowmetoreceiveattachmentsthatare2MBorsmaller 当你发邮件出现了一些问题EmailProblems 当你的电子邮件收件箱满了的时候 Myemailisgettingfull Ibetterdeletesomeoldmail IbettersavemyemailstomyharddrivesoIcanmakesomeroominmyinbox delete d li t toremovesomethingthathasbeenwrittendownorstoredinacomputer Hisnamewasdeletedfromthelist Ideletedthefilebymistake inbox nb ks theplaceinacomputeremailprogramwherenewmessagesarrive Ihad130emailsinmyinboxthismorning acontaineronanofficedeskthatisusedtoholdletters documentsetcthatyoumustdealwith HowdoIrequestmorestoragespaceformyemailaccount Iamconstantlyrunningoutofspace You rerunningoutofemailspacetoo Ihavethesameproblematleastonceamonth IhategettingthemailthatIamrunninglowonspace request r kwest toaskforsomethinginapoliteorformalway Torequestmoreinformation pleasecallourtollfreenumber requesttoofficiallyaskforsomethingconsulttoasksomeoneforadvicedemandtoaskforsomethingveryforcefullybegtoaskforsomethinginananxiousorurgentway becauseyouwantitverymuch consult k n s lt toaskforinformationoradvicefromsomeonebecauseitistheirjobtoknowsomething Ifsymptomspersist consultadoctorwithoutdelay consultsomebodyaboutsomethingAnincreasingnumberofpeopleareconsultingtheiraccountantsaboutthetaxlaws consultwithIneedtoconsultwithmylawyer demand d m nd toaskforsomethingveryfirmly especiallybecauseyouthinkyouhavearighttodothis Idemandtoknowwhat sgoingon beg beg toaskforsomethinginananxiousorurgentway becauseyouwantitverymuch begtodosomethingThechildrenbeggedtocomewithus begsomebodytodosomethingIbeggedHelentostay butshewouldn tlisten beg somebody forsomethingSherantothenearesthouseandbeggedforhelp makesomeroom腾出一点空间storagespace存储空间runningoutofsapce就是说快没有存储空间存邮件啦 IjuststartedmyjobsoIhaven treceivedmyemailaddressyet Myemailaccounthasn tbeencreatedyet TheysaidIshouldreceiveittomorrow Ihaven treceivedanyemailsinthelastfourhours Ithinktheserverisdownorsomething Ithinktheexchangeserverisdown Isdown Issomebodytakingalookatthisproblem Ican tsendanythingrightnow Isanybodyelsehavingaproblemwiththeiremail 当你的工作邮箱账号坏掉的时候 Itcouldbeanetworkproblem butmyemailaccountisnotworking Ican taccessmyemailrightnow Ithinktheserverisdown Whoshouldwecontactifwearehavingemailproblems Ikeepgettingjunkmailinmyworkaccount Howdidtheygetthisemailaddress HowdoIpreventjunkmail server服务器junkmail垃圾邮件 ReplyandReplyAll回复和全部回复 Isentoutamailtothewholegroup Irequestedthattheylittle r mewiththeirideas WhenIreceiveamailsentouttomultiplepeople Ikeepforgettingtosendtoall Startamailthreadonyouridea Ithinkeveryoneshouldgetinonthisdiscussion Doyouwantmetostartamailthreadforthis 注意 Whenyoureplyall itgoesouttoeveryoneontheToline 收件人 andtheCCline 抄送 Canyoucopymeonthatemailyou regoingtosend 发邮件的时候如果需要抄送某人 你可以说 ICC dyou 我已经抄送你了哦 在这里CCstandsforCarbonCopy ForwardingMail转发邮件 Ican tfindthemailaboutournextproject Canyouforwardthemailtome Igotausefulemailonproductivity IthinkIwillforwardittoourteam I llforwardyouthemailIgotfromthemanager Ireceivedamailfromthemarketingmanager Idon tknowwh