旅游11-1班期末考试方案及试卷.doc

四川省质量技术监督学校 2012 -2013 学年第1 期期末集中考试课试题审批表课程名称饭店服务与旅游管理英语开课班级旅游11-1任课教师罗莉上传试题时间2012.12.12命题说明1、考试方式（开卷或闭卷）：_闭卷_；2、A、B卷雷同题分值：_10%_；3、标准答案是否完整：_是_；4、评分标准是否落实到每小题：_是_；5、其它说明：其中口试30%，笔试70%; 口试与19周前完成 命题教师_罗莉_ 年 月 日教研室主任审核意见 签名：_ 年 月 日系（部）主任审核意见签名：_ 年 月 日教务处审核意见签名：_ 年 月 日制卷记录正考选卷印制数量印 制 年 月 日分 装 年 月 日2四川省质量技术监督学校2012 2013 学年度第1 学期旅游11-1班饭店服务与管理英语试卷A卷Class： Name： Number： Score：I. Translating the following words and phrases:（15%）1. confirmation_2. deluxe suite_3. captain _ 4. D.N.D _5. Hold on _6. pillow _7. L & F _8. 菜单 _9. 健身中心 _10. 送餐服务 _11. 总机 _12. 大堂副理 _13.行李员 _ 14. 美式早餐_15. 多功能厅_II: Choose the best answer ( 15%)1How much does the continental breakfast（）?Aneed Buse Ccost Dtake2Thank you, sir.（）can we expect you?AWhat time BAt what time CWhen DWho3- Can you come on Monday or Tuesday? - Im afraid（）day is possible.Aeither Bneither Csome Dany4（）does the restaurant of your hotel close?AWhat time BWhat times CHow long DHow often5（）tea have we?Ahow much Bhow manyChow long Dhow far6“Where is your college located, John?”“It is（）.”Aon the Fifth Avenue Bon Fifth AvenueCin Fifth Avenue Dat Fifth Avenue7All right , I（）you in no time.Aget Bbring Ctake D fetch8Dr. Bethune began to work the（）he arrived at the front.AmomentBplace Cway Dreason 9Good evening, sir. Im the Head Waiter and Id like to apologize for our carelessness. May I（）it（）for you?Aclean upBclean out Cclean skinDclean cut10Green tea is not fermented while black tea is fully（）.AfermentedBfermentingCferment Dferments11I think it should（）open till midnight.AsaveBhold C stayDpersist12Ill take the raw fish but my wife doesnt care for it. Could she have（）else instead?Aanything B everything Csomething Dsome13Im afraid（）water will change the color and flavor of food.AboilBboiled CboilsDboiling14In some cases, guests often（）separate checks.Aneed Buse Cask for Dwant 15In the evening, many guests like to eat（）candlelight.Awith Balong Cin Dby III： Dialogues (12%)Directions: Please complete the following dialogues. (Dialogue- 1)( R-receptionist G-guest)1R: Good evening, sir. May I help you? G: Yes, please. Can I have a room? 2R: G: Im afraid I havent.3R: Just a moment please. (The receptionist checks the list.) Sorry, sir. We cant arrange you a room until eight oclock this evening. G: Oh! Ill just wait here. Thanks.4R: Youre welcome, sir. If you need any help, do let us know. G: A. I have to check if theres a room available.B. Ive just arrived from Nanjing.C. Thank you. No problem.D. Have you made a reservation, sir?(Dialogue- 2)( C-cashier G-guest)5G: Could I have my bill, please? C: Certainly, sir. 6G: Riley, Riley Smith from Room 316. C: Here we are, sir. 7G: But Ive only been here one night. C: Yes, Mr. Smith. The first item here is the charge for your fax to London. 8G: Oh, I forget that. Im sorry. It is right. C: It doesnt matter. G: By credit card. A. That comes to 980$ altogether.B. Can you explain the items one by one?C. How would you like to pay your bill?D. May I have your name?IV: Translate the following sentences: （ 20%）1. 晚上好，欢迎光临本餐厅。2. 打扰一下，先生。请在这里签名。3. 请问您有预定吗？4. 先生，现在我可以带您去您的房间吗？5. 你打算如何付款呢？6. First calss or economy class?7.What kind of room would you prefer?8. Could you take a message?9. Let me introduce the room facilities for you.10. Sorry. Could you please repeat your room number?V： Reading Comprehension 10%) Very few people were coming to eat at the White Rose Restaurant, and its owner did not know what to do. The food in his restaurant was cheap and good, but nobody seemed to want to eat there. The owner did something that changed all the situation. In a few weeks his restaurant was full of men with their lady friends. When a gentleman came in with a lady, a smiling waiter gave each of them a beautiful menu. The menus looked exactly the same on the outside, but there was an important difference inside. The menu that the waiter gave to the men gave the correct price for each dish and each bottle of wine, while the menu they gave to the lady gave a much higher price! So when the man calmly ordered dish after dish and wine after wine, the lady thought he was much more generous than he really was!1. At first _ were coming to the White Rose Restaurant. （ ） A. Many people B. few people C. Some people D. No people2. The food in the restaurant was _. （ ）A. bad and cheap B. expensive and good C. cheap and good D. expensive and not good3. The restaurant was full of men with their lady friends in _. .（ ）A. a few days B. a few weeks C. several months D. half a year4. When a gentleman came in with a lady, a waiter gave them _. （ ） A. different menus B. the same menus C. a cup of water D. one menu 5. The prices on the ladys menu are _ the prices on the man menu.（ ）A. the same with B. better thanC. lower than D. higher than5四川省质量技术监督学校2012 2013 学年度第1 学期旅游11-1班饭店服务与管理英语试卷A卷答题纸Class： Name： Number： Score：I. Translating the following words and phrases:（15%） 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. II: Choose the best answer ( 15%)1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. III： Dialogues (12%)Directions: Please complete the following dialogues. (Dialogue- 1)( R-receptionist G-guest)1. 2. 3. 4. 5. 6. 7. 8. IV: Translate the following sentences: （ 20%） 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. V： Reading Comprehension 10%) 1. 2. 3. 4. 5. 6四川省质量技术监督学校2012 2013 学年度第1 学期旅游11-1班饭店服务与管理英语试卷A卷答案Class： Name： Number： Score：I. Translating the following words and phrases:（15%） 1. 确认 2. 豪华套房 3. 领班 4. 请勿打扰 5. 请稍等 6. 枕头 7. 失物招领 8. menu 9. Fitness Center 10. Room Service 11. Operater 12. 大堂副理 13. porter 14. Ameriacan Breakfast 15. Multi-conference Room II: Choose the best answer ( 15%)1. C 2. A 3. B 4. A 5. A 6. A 7. A 8. D 9. B 10. B 11. C 12. A 13. B 14. C 15. D III： Dialogues (12%)Directions: Please complete the following dialogues. (Dialogue- 1)( R-receptionist G-guest)1. B 2. D 3. A 4. C 5. D 6. A 7. B 8. C IV: Translate the following sentences: （ 20%） 1. Good evening. Welcome to our hotel.2. Excuse me,sir. Could you sign here please.3. Do you have a reservation, sir?4. Sir, Shall I take you to your room now?5. How would you like to pay?6. 头等舱还是经济舱？7.您想要什么样的房间？8您需要留言吗？9让我给您介绍一下房间的设施。10对不起。您能重复一下您的房间号吗?V： Reading Comprehension 10%) 1. B 2. C 3. B 4. A 5. C 四川省质量技术监督学校2012 2013 学年度第1 学期旅游11-1班饭店服务与管理英语试卷B卷Class： Name： Number： Score：I: Choice (20 scores) Directions: Please choose the best answer. 1自助型饭店 Asnack barBB&BCcafeDmotel2团体预订 Agroup reservationBguaranteed reservation Cgroup registrationDguaranteed registration3豪华套房 Ajunior suiteBcomplex suiteCpresident suiteDdeluxe suite4买入价Aselling rateBdirect rateCindirect rateDbuying rate5接待员AreceptionistBchambermaidCwaiterDbellman6葡萄酒AliquorBbrandyCwineDchampagne7涉及，包含 AevaluateBinvolveCaffectDinterrelate8菜系AbanquetBcafeteriaCcuisineDfoodstuff9管理AmanagementBdisciplineCperformanceDsupervisor10网球场 Aball roomBbilliard roomCbowling alleyDtennis court11. 登记入住 A. live in B. check out C. check in D. stay in 12. 出纳员 A. Accountant B. Cashier C. Payroll Clerk D. Chief Accountant 13. 台球房 A. health center B. billiard room C. tennis room D. massage parlor 14. 外线电话 A. outcall B. outside call C. call out D. out phone 15. 额外费用 A. surcharge B. outside cost C. extra fee D. extra money II: Choose the best answer of following sentences: ( 20%)1. The reception desk is over there. A.前台在那边。 B.餐厅在那边。C.超市在那边。 D.酒吧在那边。2. What kind of room do you prefer?A.您有预订吗？ B.你想要什么酒水？ C.你想要什么房型？ D.请告诉我您的房间号？3. May I see your passport?A.你能在这签名吗？ B.我可以带您去您的房间吗？C.有什么需要帮忙吗？ D.可以看一下您的护照吗？4. What time would you like us to clean your room?A.你希望我们什么时候叫醒你？ B.你希望我们什么时候送餐？ C.你希望我们什么时候打扫房间？ D.现在可以为您打扫房间了吗？5. Ill pick up your laundry right now.A.我们马上就派人去修。 B.我马上就去您的房间 C.很抱歉给您带来不便。 D.我马上就去取您要洗的衣服。6. Are you ready to order?A.您准备好点餐了吗？ B.早餐几分钟后就会送到您的房间去。 C.您还要点什么？ D.要命令吗？7. We provide fax and internet service.A.我们提供寄信服务。 B.我们提供打印服务。 C.我们提供传真和网络服务。 D.我们提供衣服快洗服务。8. Im sorry to keep you waiting.A.抱歉。 B. 抱歉让您久等了。C.我马上为您处理。 D.我保证以后不会出现这种情况。9. We have several conference rooms for you to choose from.A.我们可以为您提供会展服务。 B.我们有多种房型供您选择。 C.我们有很好的康乐中心。 D.我们这儿有多个会议室供您选择。10.This is your wake up call.A.准备好了吗？ B.您现在点菜吗？ C.这是您的叫早电话。 D.这是您的电话。11. Good morning. Welcome to our hotel.A. Good evening. B. Good afternoon.C. Good night. D. Good morning.12. Thank you very much.A. Yes. B. Thank you very much. C. My pleasure. D. Not much.13.How long will you stay here?A. 5 meters. B. 5 nights. C. I want to reserve a suite. D. A single room, please.14.I have a reservation in your hotel. Id like to check in.A. When? B. Sorry, but not now. C. Welcome to our bar. D. May I have your name and telephone number?15.There is something wrong with the toilet in my room. I am in room 1203.A. Ok, thank you. B. Yes, please. C. Sorry for the trouble. Ill send someone to repair it. D. Is that all?III: Complete the dialogue （ 15%）（1） （A Room attendant BGuest） A: Good evening, maam. What can I do for you? （ 1 ） B: Yes. The light in this room is too dim（暗）. .（ 2 ）A: Certainly, sir. Ill be back right away. Do you mind if I move your things?B: Oh, no. Go ahead. A: Thank you. （ 3 ）B: Its much better now. Thank you. A: Youre welcome. And if you need any other things, please let us know. B: Ah, yes, I feel rather cold when I sleep. Can you turn off the air-conditioning? （ 4 ） A: (Checks) The air-conditioning is already off, maam. B: Maybe Im getting a cold. A: Would you like an extra blanket? B: OK. I think I need to take some medicine. （ 5 ）A: Certainly, maam. Ill be right backhere is a blanket, and hot water for you. Anything else?B: No, thanks. A: Good night, maam. A. How is the light now? B. the room is too cold for me.C. Did you ring for service?D. Please get me a brighter one.E. And would you please get me some hot water, too? ( 2 ) (Arooms service; BGuest) A: Good morning, Room service, can I help you? B: Hello, am I too late to order breakfast? A: （ 6 ）B: Good, then Ill order breakfast until 10:00am. A: （ 7 ）B: Lemonade, please.A: And you can have either croissants or toast.B: Croissants for me, please. And my husband will have toast. A: （ 8 ）B: One for each.A: （ 9 ）B: Both, please, and some tomatoes.A: Any cereals, madam?B: No, thank you.A: Would you like tea or coffee?B: Well both have coffee.A: （ 10 ）B: Thats it. Thank you.A: Whats your room number, madam?B: Oh, 328.A: 328. Thank you, madam.A. Yes, madam. One egg or two?B. And would you like sausages or bacon?C. Right, egg, bacon, sausage, tomato and coffee for two. And one toast and croissants.D. Oh, no. We serve breakfast until 10:00.E. Yes, madam. Would you like orange juice or lemonade?IV: Reading comprehension: ( 10%) V: Translating the following sentences（20%） Directions: Please go over each passage and answer the questions followed. Very few people were coming to eat at the White Rose Restaurant, and its owner did not know what to do. The food in his restaurant was cheap and good, but nobody seemed to want to eat there. The owner did something that changed all the situation. In a few weeks his restaurant was full of men with their lady friends. When a gentleman came in with a lady, a smiling waiter gave each of them a beautiful menu. The menus looked exactly the same on the outside, but there was an important difference inside. The menu that the waiter gave to the men gave the correct price for each dish and each bottle of wine, while the menu they gave to the lady gave a much higher price! So when the man calmly ordered dish after dish and wine after wine, the lady thought he was much more generous than he really was!1. At first _ were coming to the White Rose Restaurant. （ ） A. Many people B. few people C. Some people D. No people2. The food in the restaurant was _. （ ）A. bad and cheap B. expensive and good C. cheap and good D. expensive and not good3. The restaurant was full of men with their lady friends in _. .（ ）A. a few days B. a few weeks C. several months D. half a year4. When a gentleman came in with a lady, a waiter gave them _. （ ） A. different menus B. the same menus C. a cup of water D. one menu 5. The prices on the ladys menu are _ the prices on the man menu.（ ）A. the same with B. better thanC. lower than D. higher than IV: Translate the following sentences: （ 20%）1.很荣幸您能光临我们的饭店。2.期待着您的下次光临。3.对不起打扰你了，我来打扫一下房间好吗?4. 非常抱歉，餐厅现在客满了。5.请问您共有几位用餐？6. By the way, is there any mail for me?-7. This is the bill for the room rent of half a day8. The slippers are worn out. May I change them for you, sir?-9. Heres your clean laundry. Youd bet