Applied Writing.doc

Section II Applied Writing Format + BodyI. Memo（备忘录）II. Report （报告）1. investigation report （调查报告）To: Leonard Johnson, Sales ManagerFrom: John LeeDate: September 28, 2000Subject: SALES PERFORMANCE OF THE BEIJING BRANCHYou expressed your concern and dissatisfaction at the poor performance of the Beijing Office. You instructed me to examine the causes of the decline in sales and recommend possible solutions I visited the office and most of their major customers in the area, and these are my findings.1. Some of our major customers in Beijing have closed down, and some have moved to other areas.2. Other customers are thinking of moving to new towns such as Langfang. There are quite generous government incentives for movement to these and other developing zones.3. The Beijing Office has not kept an up-to-date mailing list for sending circulars to existing customers who have moved, or potential customers new to the area.4. The customers I visited were interested in more advanced intercommunication systems instead of the traditional model we supply them with at present.Therefore, I recommend that the Beijing Office appoint a traveling salesperson, whose job will be to cover the northern part of China. He or she should contact our old customers at their new addresses, and should help in keeping the mailing list up-to-date. He or she should cooperate with the Sales Department in the Beijing Office to find new customers in the northern area.In addition, I recommend that we begin to supply our customers with our latest intercommunication systems, as the demand for them is certainly increasing.2. Speech Report ( 演讲报告) 写作套路 1) greeting 2) Introduction to the topic3) Preview of major points 4) In detail5) summary ）conclusion.7) Thanks giving III. Business Letter 一、抱怨（Complains）和索赔（claim）惯用语A质量问题（On Quality）1 The quality of this consignment is far from being satisfactory.交付的货物质量远不能令人满意。2 When we came to examine the goods dispatched by you on we found that 当我们着手检查你们月日发出的货物时，我们发现3 We are sorry to say that the cargo has not turned out to our satisfaction.很遗憾，货物不能令人满意。4 We are very sorry to inform you that your last shipment is not up to your usual standard. The goods seem to be too roughly made and are inclined to be inferior and out of shape.我们很遗憾地通知您，贵公司上次交运的货物未达到你们平常的标准。货物看上去过于粗糙，且外型低劣。B损坏（Defective Goods/Damage）1 We are sorry to report that one of the cases of your consignment was badly damaged when delivered on 非常遗憾不得不告诉您，于月日运到的货物中有一箱已严重损坏。2 We are writing to inform you that case No. dispatched under your advice of was badly damaged when delivered.慈特函告诉你们，你们于通知发出的第号箱的货物，运到时已严重损坏。3 We can not use such damaged pieces. We hope you will pack the goods of our next order more carefully.我方无法使用已损坏的货物。希望你方对我们的下次订货更为仔细地包装。C延误（Delay）1 The shipment of that we ordered on for delivery on May 14, did not arrive until May 20. The late delivery is inexcusable since we made it clear when we wanted the and why.我公司于月日订购要求于5月14日交货的直至5月20日才运到，交货迟缓是不能原谅的，因为我们曾说清楚何时要用以及理由。2 This delay has inconvenienced us considerably. We should appreciate it if you would inform us by return mail when we may expect the goods.延误已给我方带来极大不便，望函复我方何时可以发货。3 The goods we ordered from you on have not yet been delivered.我们于月日向您方定购的货物，迄今尚未交货。4 We trust you will now consider this matter seriously and make an effort to prevent the reoccurrence of this annoying delay.相信你们会认真考虑这件事情，并努力防止再次发生类似恼人的延误。5 We shall hold you responsible for any loss which occurs through this delay.由于这一延误而带来的任何损失均由你方承担。D货样不符（Disaccordance of the Shipment to the Original Sample）1 We have received your goods carrying our order No. of Upon opening the case we found it contained completely different articles.关于我们月日的号订单，您交运的货物本公司已收到。在开箱时，我们发现其中的货物跟本公司订的完全不同。E短缺（Shortage）1 Your goods of 300 cameras arrived today. On opening the container we found that the goods were short by 贵公司所运来的300台照像机于今日收到，在打开货柜时，我们发现少了台。F其他（Miscellaneous）1 We are surprised to find in your invoice sent to us on that you are charging US$60 per unit instead of US$50.我们发现您于月日所寄来的发票中，每台索价为60美金而不是50美金，颇为惊讶。G结束语（Closing Sentences）1 Your prompt attention is appreciated.你方若能迅速处理此事，我们将不胜感激。2 We shall be glad if you will look into the matter at once and let us know the reason for delay.希望你们立即调查此事，并告诉我们延误的原因。3 Kindly let us know immediately what you can do to help us in overcoming this difficulty.请立即告诉我们解决此项困难的办法。4 We should be grateful if you would amend the invoice.如果您能修改您的发票，我们将甚为感激。5 We look forward to your opinion on these matters.不知贵公司对此事有何意见，盼来函告之。6 We anticipate that you can resolve this problem so that we can maintain this relationship.我们希望您能解决这一问题，以便我们保持这种良好关系。7 Therefore, it is required that your firm take this responsibility to solve the said claim problem.因此，我们要求贵公司负责解决这项问题。二有关抱怨函的回复（ Reply ）1 We regret to see from your letter of that case of our shipment arrived in a badly damaged condition.贵公司月日来函中提到，有一箱货物在抵达时严重受损，我们深感歉意。2 We regret to learn from your letter of that you have experienced such trouble with the computer system that we have sold to your bank.从您月日的信中，我们深感难过，因为我们出售给贵银行的电脑系统竟带给你们如此困扰。3 We have read carefully your letter of complaint on the discrepancy of goods with the original sample. Apparently this is caused by the oversight of our production department, please accept our apologies for your inconvenience.我们已仔细读过您抱怨本公司货样不符的信件。显然这是本公司生产部门疏忽而导致您的不便，请接受我们的歉意。4 It is very surprising and regrettable to us that these problems have occurred and caused you so much trouble.因问题而造成贵公司莫大的麻烦，我们甚为惊讶，也非常遗憾。5 We have shipped the replacement goods and we trust that this will insure your satisfaction.我们已运出更换品，相信能使您满意。6 We have received your letter complaining our delay of shipment, and we are sorry that we have not been able to deliver your order on time.收到您方有关延期交货的报怨信，没能如期交货我们实感抱歉。7 Please accept our apologies for this mistake, and let us know if we can serve you further.对所发生的错误我们表示由衷的歉意，并希望今后仍能为您服务。8 In closing we would like to ask you for patience and understanding as we work to solve your problem.最后，希望在我方竭力解决问题期间，恳请贵方忍耐、谅解。9 We apologize for any trouble/inconvenience you have been put to by our error, and will do our best to prevent any reoccurrence of this sort of error.对于此次失误给贵公司带来的麻烦，我们表示由衷歉意。今后我们一定尽力，使这类错误不再发生。三、催款函 Demand.(1) confirm: (2) cause: (3) Sweetie: (4) threat (5) Hope 四、报价函 (Quotation)五、求职信 (Position Application) Letter of Applicationn Apply for the job /degreen Reason for writing (including how you found out about the job)n Relevant information about yourselfn How to contact youclosing常用句式：1. Your advertisement in China Daily of July 4th for a secretary prompts me to offer you my qualifications for this position.7月4日中国日报上有一则贵公司招聘秘书的广告，我想应征此工作。2It has come to my attention that your current director of public relations is on the verge of retirement, and that position maybe open shortly. If this is true, would you please consider me for the job.我注意到您的公关部主任即将退休，很快就会有个空位，希望您能考虑我来做此项工作。3I refer to your companys advertisement for a computer engineering manager in the April 29 edition of the China Times and attach a rsum to support my application for the position.贵公司4月29日在中国时报上刊登了一则招聘一名电脑工程经理的广告，我写信应聘此职，并附上了我的履历表。4The attached rsum details my qualifications and experience in the business. 附上的履历表就本人的能力及经验都已详加说明。5Four years experience on China Daily gives me the confidence to apply for this desirable job.我在中国日报四年的工作经历使我有信心申请这个有吸引力的工作。 My experience as an assistant manager in the office services area and my business administration degree uniquely qualify me for the position you have available.我过去是经理助理，负责办公行政事务。我的商务行政学位也适合你们的要求。6I am a graduate of New York University, majoring in marketing and I have 10 years of successful experience behind me.我毕业于纽约大学，主修营销学。十年来，我的工作一直非常成功。7As you will see from the enclosed C.V., I have had eight years experience of editing.正如您从本人履历表上所得知的，我从事编辑工作已八年了。8It seems to me that this experience, together with my education, has given me ideal preparation to assume the role of the director of public relations in a firm such as yours.我的这一经历以及我所受的教育为我在像你们这样的公司担任公关部主任的职位奠定了良好的基础。9I hope you will give me opportunity to talk with you in person, I can come to Chicago at any time.我希望能与您亲自面谈，我随时可以来芝加哥。10I hope we may meet soon to discuss the employment opportunity in your company.我希望很快能与您见面，讨论我为贵公司服务的可能性。11May I have the privilege of an interview? If you will let me know when it is convenient for you to see me, I will arrange my calendar accordingly.您可以给我一次面谈机会吗？如果您愿意告诉我何时方便，我将做好相应安排。12You may telephone me on my private line (6-3454) if you prefer calling.如果您愿意打电话，我的私人电话号码是6-3454。13Please contact me at my address or telephone above.请按信头地址及电话号码与我联系。14I am available for an interview at your convenience.希望你有空时安排面谈。六、推荐函（ Recommendation for a position / degree ）常用表达法：1Its is my great pleasure to recommend to you, Mr/Ms Jians Em. A former colleague of mine, who is currently applying for a position as a secretary in your company.2Accordingly, I am more than willing to introduce him/her, without any reservation.3I strongly believe that he (she) will turn out to be a huge treasure on your team, as he (she) proved to be with us.4I appreciate pretty much any sincere consideration of him (her) and hopefully, the opportunity you offer.5. If any further information is required, please feel free to contact (别客气) me and I will beavailable at _ (address & time)5. This is to recommend my student, who is hardworking as well as brilliant.兹推荐我的学生。他勤奋好学，富有才华。6. This is to certify that Mr. has been of our bureau for the past years.兹证明先生在我局任已有年。7. Mr. has been in our employ from to as general manager of the Sales. We are pleased to state that for the past years, he has won the esteem and confidence of his employers, associates, and customers.先生自年月至年月任本公司销售总经理。在此年中，先生深得当局、同事及顾客们的称颂与信任。8. We have found him a most capable and responsible worker and our relations with him have been entirely cordial.我们发现他是一位很有能力、很负责的工作人员。我们和他的关系非常和谐。9. His work was perfectly satisfactory and our relations were always most cordial. He is strictly honest, a hard worker and an intelligent man in the best sense of the world.他的工作是令人完全满意的。我们的关系一向是非常真诚的。在最好的意义上说，他是绝对忠实的，是一位辛勤劳动者和有才智的人。10. Jane is a wonderful girl, full of enthusiasm, self-sufficient, and thoughtful.珍妮是一个了不起的姑娘，她充满热情，自信而且考虑周到。11. She has all the qualities of a perfect secretary. She is efficient and discreet/has never left a job undone, regardless of how difficult or time-consuming it may be.她有作为一位十全十美的秘书的品质。她工作效率高而谨慎/无论工作多么困难，需要多少时间，从不拖延。12. While in our employ, his overall performance was outstanding. He demonstrated a fairly high level of competence in his work, and worked extremely well with people.在本公司服务期间，他的工作表现相当出色。其工作能力非常好，并且在人际关系上也极有协调能力。13. She has shown herself industrious, dutiful conscientious, intelligent and reliable. You will not fail to find her amiable and cooperative.她工作刻苦，认真负责，勤勤恳恳，精明能干，忠实可靠，待人和蔼，富有合作精神。14. We have no hesitation in recommending Mr. Lee as first class, who is worthy of the highest trust and confidence.李先生是一流的，值得信赖，堪当大任，本局乐为推荐。15. If further information is necessary, I will be glad to comply.若需要更详细的情况，将很高兴替您解答。16. I am pleased to recommend to you Mr. Peter Marshall, who is my student, to be a candidate for a graduate scholarship in British Drama at your university.我很高兴向你推荐我的学生彼得马歇尔先生，他正申请贵校英国戏剧专业研究生奖学金。17. I think the most important personalities are her loyalty and reliability, these impressed me vividly.最重要的是她忠诚可靠，这给我的印象极深。18. He is only 25 years old, his hard-working and quick mind will be helpful for his future success.他今年才25岁，学习用功，反应极快，这都有助于他日后的成功。19. Peter was an outstanding student who combined good keyboarding s