酒店楼层服务员迎宾服务必用英语.doc

酒店楼层服务员迎宾服务必用英语曾有人用“SERVICE”来概括客房对客服务的要求：S-Sincere真诚E-Efficient高效R-ReadytoServe随时准备提供服务V-Visible可见结果（卓有成效）I-Informative有问必答C-Courteous礼貌E-Excellent出色G:Guest顾客A:FloorAttendant楼层服务员1.迎接客人GreetingtheGuestA:Goodaftemoon,madam.MayIshowyoutoyourroom,please下午好，女士。我带您到房间好妈G:Yes，please.Hereisourroomeat.好的。这是我们的房卡。A:Thisway,please.这边请。2.为客人打开房门OpeningDoorfortheGuest（.来到客房门口）A:Hereweare.(Openingthedoor)Afteryou，madam.我们到了。（打开房门）女士，您先请。G:Thankyou.谢谢。A:Yourkeycardisinsertedheretoturnontheelectricity;whenyouleavetheroom，pleasetakeitwithyou.您的钥匙卡插在这里通电，离开房间时谓记得拿走。G:Isee.我明白。3.帮客人安顿下来HelpingtheGuesttoSettleDownA:Abellnzanwillbringyourluggagesoon.Howiseverything行李员很快会把您的行李送来的。您对（客房）这一切还满意吗G:Verynice.挺不错的。A:AnythingelseIcandofaryou，maam女土，还有什么能为你效劳的吗G:No,thanks.没有了，谢谢。A:MynameisJohn.PleasecallmeiftheresanythingIcandoforyou.Goodbyeandhaveaniceday.我叫约翰，如果有什么能效劳的，请尽管叫我。再见！祝您愉快！4.当客人吃点便餐WhentheGuestWantsSomeLightMealG:Well,Idliketohavealightmeal.嗯，我想随便吃点东西。A:WehaveverygoodRoomService.Icancontactthemforyou,oryoumaydial“9”toorder.Therearealsosomedrinksinthemini-bar.我们有很好的送餐服务。我可以帮您联系，或者您也可以拨打“9”来订餐。迷你吧里面还有一些饮料。G:OK,Illordermyself.Thankyou.好，我自己来订餐吧。谢谢你。5.向客人展示房间ShowingRoomtoGuestG:Isthereanysocket,please请问哪儿有插座吗A:Thereisonebesidethedesk.书桌旁有一个。G:Andwhereisthesafe保险箱在哪里呢A:Itsinthewardrobe.ShallIshowyouhowtouseit在衣橱里。我来给您示范一下如何使用好吗G:No，thanks.Illmakeit.不用了，谢谢。我自己能行。A:Bytheway，theInteraessisjustbesidethedesk，letmeshowyou.对了，互联网接口就在书桌旁，我给您看一下。G:Thanks.Youvebeenveryhelpful.谢谢，你对我很有帮助。6.向客人介绍酒店的设施IntroducingHotelFacilitiestoGuestG:Imrathertired.Doyoubavesaunainthehotel我有点累。你们酒店有桑拿吗A:Yes，wehave.Itsonthe18thfloor.有啊。桑拿在18楼。G:Whatsitsbusinesshour它的营业时间是么时候A:Itisopenfrom7pmto1am.它的营业时间是晚上7点到凌晨1点。7.当客人给小费WhentheGusetisTippingG:Ah,hereissomethingforyou.啊，有点东西要给你。A:Thankyouverymuch.It&39;sverykindofyou.I&39;mDianapleasecallmeifthere&39;sanythingIcandoforyou.非常感谢!您真是太好了。我叫戴安娜，如果有什么可以为您效劳的，请只管叫