实用酒店英语1—7单元rcises答案.doc

Unit11. 假设你是北京天天酒店的预订员简接到了一位客户从大连打来的电话,他将一个人 驾车来北京休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订 (credit card guaranteed reservation)请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演J=Jane (Receptionist) S=Stephen Nobel (Guest) J: Room Reservation. Can I help you?S:Yes, I am calling from Dalian City. I will make a leisure travel to Beijing next week. So I want to book a room at your hotel.J: Thats wonderful. For which date, please?S: From September 9th.J: For how many nights?S: For two nights.J: How many guests will there be in your party?S:Just my wife and myself.J: What kind of room would you prefer? A single or a double?S: A single, please.J: Could you hold the line, please. Ill check the listThank you for waiting, sir. We have a single room at RMB 150 and another at RMB 180. Which one would you prefer?S: Id like to take the RMB 180.J: Do you wish to guarantee the room?S:Yes, I need to.J: Will that be your credit card or will you pay in advance?S: My credit card, please.J: May I know the type of card and the number?S:Yes, its Visa. The card number is 4635 1110 3334 5566, expiration date is Dec. 10th, 2010. And my name is Stephen Nobel.J: Thanks. Mr. Nobel. One single room arriving on September 9th and leaving on September 11th, in name of Mr. Stephen Nobel. The rate for the room is RMB 180 per night. This is a guaranteed reservation and will be held for you. Your credit number is 4635 1110 3334 5566. Am I correct?S:Yes, thats correct. Thank you for your help. Goodbye.J: Goodbye. We are always at your service.2. 假如你是一家电器公司的经理,你们公司打算在12月22日在北京举办庆祝公司成立 十周年的会议,会后打算下榻北京天天酒店,先致电天天酒店预订部,要求订50间标准 双人房,10间豪华双人房,2间套房,时间从12月22日至25日,共4天请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演 J:Good morning. Reservations, Jane speaking. May I help you?S:Good morning. This is Stephen Nobel from Dalian Electrical Company. Our company is going to give an tenth anniversary in Beijing on December 22nd. Please reserve 50 standard double room, 10 deluxe double room, 2 suites.J: When is that for, please?S: Four nights. From December 22nd through December 25th.J: Please hold the line one moment. I see your company has an arrangement with this hotel for all types of room. We will give you a discount at 40%.S: OK. Thatll be fine.J: What time will you be arriving?S: We will arrive at 2,00 p.m. on December 22nd.J: OK. We will make a perfect arrangement for your company.S: Thank you very much. See you.J: Goodbye.Unit21. 两位客人乘坐出租车来到了天天酒店,行李比较多,有三只手提箱放在出租车的后箱 应接员迎了上去J=Jane (Bellman) S=Stephen Nobel (Guest) J: Good morning. Welcome to our hotelS: Good morning.J: Mind your steps, madam.S:Thank you.J: Do you have luggage left in the car?S:Oh, yes. There are three suitcases left in the trunk.J: OK. Let me carry the luggage for you, madam.S:Thats very kind of you.J: My pleasure. Shall we go to the Reception Desk to check in now?S:OK. After you.2. 一对年轻夫妇带着不满周岁的孩子来到天天酒店住宿应接员迎了上去,把他们带进 了大堂J: Good morning, sir and madam. What a lovely baby, Welcome to our hotel.S:Oh, here at last, It has been a really tiring trip.J: May I lead the way to the reception counter?S: All right. But we need a hot bath and a comfortable bed. I havent slept for two days. And my wife is also so tired now. We cant walk any more.J: Im sorry to hear that. Im sure youll sleep well here, sir. Our room are very quiet.S: I hope so.J: This way, please.S: After you.Unit31. 斯蒂芬诺贝尔在中国旅行,现在他来到天天酒店的前台,要求在此住两个晚上因为 他没有预订,接待员为他提供了walk-in入住登记服务J: Good morning, sir. Can I help you?S: Yes, please. I would like to check in.J: Do you have a reservation?S: No, I havent booked a room.J: May I have your name, please?S: Stephen Nobel.J: Would you please fill out the registration form?S: Sure. Is this all right?J: Please write down your permanent address here.S: Sure.J: Thank you. Your room number is 2608. Here is the key to the room.S: Thank you.J: My pleasure. Shall we go to the Reception Desk to check in now?S: OK. After you.2. 斯蒂芬诺贝尔是天天酒店的常住客人,离开一个月后又回到该酒店入住J: Good morning, Mr. Nobel. Its so nice to see you again. How are you?S: Im very well, thank you. And you?J: We are all fine, too. Thank you. (Presenting the registration form) Could you sign your name here?S: Yes, of course. By the way, can I take the same room I stayed last time? I enjoyed very much of the view from my room.J: Yes. We all know you like the room. It will always be vacant until you come back, if possible.S: Great. You are the most considerate receptionist Ive ever met. Thank you.J: We are always at your service.Unit4客人诺贝尔先生来到咨询台前询问怎么去美国领事馆(American Consulate),并要了一份当天的报纸请你和你的同学准备这个对话,并在班上表演S: Excuse me, how can I get to the American Consulate?J: The American Consulate is in the south of the city. You may take the No. 205 Bus.S: How far is it from the hotel?J: It is about a forty-minute bus ride, if there is no traffic jam.S: That is a little bit far from here.J: Then you can also go there by taxi.S: Sounds good. By the way would you please give me an English newspaper?J: Here you are.S: Thank you. What is the date today, please?J: It is June the fifth. Anything else we can do for you, sir?S: Can you find me a taxi, please?J: I will ask the bell person to find you a taxi.S: Thanks.Unit5行李员杰克正在帮一位女顾客搬运行李,陪着她把行李拿到房间,并向她介绍客房内的设施请你和你的同学准备该对话,并在班上表演J: Excuse me, madam. Im the bellman. Do you need any help?M: Yes. Can you show me where to deposit my valuable?J: Sure. This way, please. The cashier desk is just over there. (The cashier is helping the guest with the deposit of valuable.)M: Please keep the receipt. Now shall I escort you to your room with your baggage?J: Your room is on the fifth floor, isnt it?M: Yes thats right.J: This way to the elevator, please. Let me take your suitcase.M: Good. It is facing a beautiful garden.J: Can I put the suitcase here, madam?M: Thank you. May I ask where the dining hall is?J: We have two dinning halls on the third floor and the ninth floor respectively. The former serves Chinese food, and the latter western-styled cooking.M: Good. Pretty convenient. Thank you for the information.J: You are welcome, sir. I hope youll enjoy your stay here.Unit6诺贝尔先生在天天酒店入住,他住了几天了,房间门口都一直挂着“请勿打扰”(DND)的牌子,所以都没有进行过房间的清洁,清洁工简敲开了他的房门,询问清洁事宜请你和你的同学准备该对话,并在班上表演J: Good morning. Room Center. How may I help you?S: Good morning. Could you send someone to clean my room?J: May I have your name and room number, please?S: Stephen Nobel. Room 2608.J: Yes, Mr. Nobel. The “DND” sign hanged on your room doorknob most of the day. So we didnt clean the room so as not to disturb you.S: Well, it is my fault. I forgot to take down the sign when I went out.J: Do you wish the room to be cleaned now?S: Yes, if there is not much bother.J: No trouble at all, sir. The room attendant will be in your room s