住宅质量保证书中英文版(中英文已改).doc

太原星河湾（二号园）住宅质量保证书 填发日期： 年 月 日公司名称太原星河湾房地产开发有限公司电话03517690066地址山西省太原市小店区平阳南路113号邮编 030032商品房太原星河湾（二号园）工程质量等级合格竣工验收-交付使用日期2012年6月28日负责质量太原星河湾房地产开发有限公司电话03517690066答复时限一般性维修2天内处理，较大的维修工程1周内上门维修。保修项目保修期限保修责任基础和主体结构本工程设计文件规定的该工程合理使用年限内在正常合理使用情况下承担维修屋面防水五年未曾改动，在正常使用情况下，出现漏水，保修期内免费保修。因用户使用不当或擅自改动结构、设备位置和不当装修造成的质量问题，不承担保修责任；因用户使用不当或擅自改动结构，造成房屋质量受损或其他用户损失，由用户承担全部责任。墙面、厨房和卫生间地面、地下室、管道的渗漏五年未曾改动，在正常合理的使用情况下，出现漏水、渗水，保修期内免费保修。因用户使用不当或擅自改动结构、设备位置和不当装修造成的质量问题，不承担保修责任；因用户使用不当或擅自改动，造成房屋质量受损或其他用户损失，由用户承担全部责任。保修项目保修期限保修责任电气管线、给排水管道设备及安装二年未曾改动，在正常使用情况下，出现管道破裂、漏电、漏水、渗水、保修期内免费保修。因用户使用不当或擅自改动、设备位置和不当装修等造成的质量问题，不承担保修责任；因用户使用不当或擅自改动，造成房屋质量受损或其他用户损失，由用户承担全部责任。墙面、顶棚抹灰层脱落二年未曾改动，合理正常使用情况下出现脱落，保修期内免费保修免保修。因用户使用不当或擅自改动、设备位置和不当装修等造成的质量问题不承担保修责任；因用户使用不当或擅自改动，造成房屋质量受损或其他用户损失，由用户承担全部责任。木制品二年未曾改动，合理正常使用情况下出现变形、变色、发黑或脱皮（不属外来因素），承担保修责任。因用户使用不当或擅自改动、设备位置和不当装修等造成的质量问题不承担保修责任；因用户使用不当或擅自改动，造成房屋质量受损或其他用户损失，由用户承担全部责任。地砖二年未曾改动，合理正常使用情况下出现色差、破损或开裂承担保修责任。因用户使用不当或擅自改动、设备位置和不当装修等造成的质量问题不承担保修责任；因用户使用不当或擅自改动，造成房屋质量受损或其他用户损失，由用户承担全部责任。门窗翘裂五金件损坏二年未曾改动，合理正常使用情况下出现质量问题承担保修。用户使用不当或装修不当造成的门窗翘裂、五金件损坏由用户承担全部责任。 星河湾住宅质量保证书 0203 保修项目保修期限保修责任卫生洁具二年未曾改动，合理正常使用情况下出现质量问题承担保修。因用户使用不当或装修不当造成的卫生洁具损坏由用户承担全部责任。灯具、电器开关、插座（不含光源）二年合理正常使用情况下承担保修。因用户超负荷使用电器或装修不当，擅自更换等造成灯具、电器损坏不能享受免费保修。造成房屋质量受损或其他用户损失，由用户承担全部责任。冷暖系统二个采暖期、供冷期未曾改动，并按产品说明书合理正常使用情况下出现质量问题承担保修。用户使用不当或装修不当造成的质量问题或其他用户损失，由用户承担全部责任。管道堵塞二个月合理正常使用情况下出现质量问题承担保修。人为因素将杂物投入排污口及厕所内引起的堵塞，不能享受免费维修，可有偿服务。 敬告用户：1、 保修期从房屋交付使用日起计。2、 该楼房经用户装修更改或用户使用不当而造成损坏，我公司不再承担保修责任。3、 业主自行装修改变过的部分及增加的项目不属保修范围。4、 配送电器的保修期，按照设备厂家保修年限计算。5、 部分装修材料如出现不如人意（如开裂以及门窗问题）现象，属保修范围，而不属结构问题。6、 保修期满或保修范围以外部位的维修，均为有偿服务。TAIYUAN STAR RIVER RESIDENCEQUALITY WARRANTY MANUALTAIYUAN STAR RIVER(GARDEN TWO)RESIDENCE QUALITY WARRANTY MANUAL Date: Day Month YearCompany nameTaiyuan Star River Real Estate Development Co., LtdTel.03517690066AddressNo.113,Pingyang South Street, Xiaodian District, Taiyuan.Postcode030032Project nameTaiyuan Star River(Garden two)Project quality gradeQualifiedCompletion time-Commissioning time2012.6.28Quality warranty provided byTaiyuan Star River Real Estate Development Co. LtdTel.03517690066Response timeWithin 2 days for general repairing, and 1 week for major repairingItems under warrantyWarranty periodWarranty responsibilitiesFoundation and main structureWithin the reasonable time limit for the use of the properties as they are designed forRepairing the damages under normal useItems under warrantyWarranty periodWarranty responsibilitiesRooftop waterproofFive yearsIf no changes have ever been made, and there is water leakage under normal use, we will provide repairing service free of charge within the warranty period. For quality problems due to the inappropriate use of the users, unauthorized change of the structures or equipment locations by the users, or the inappropriate decoration operation of the users, we will not take the warranty responsibility. Also if properties have been damaged or losses have been caused to other users due to the inappropriate use of unauthorized changes of structures by the users, the users will take all the responsibilities.Waterproof projects of bathrooms, bedrooms and outer walls that needed to be waterproofFive yearsIf no changes have ever been made, and there is water leakage under normal use, we will provide repairing service free of charge within the warranty period. For quality problems due to the inappropriate use of the users, unauthorized change of the structures or equipment locations by the users, or the inappropriate decoration operation of the user, we will not take the warranty responsibility. Also if the quality of the properties has been damaged or losses have been caused to other users due to the inappropriate use of unauthorized change of structures by the users, the users will take all the responsibilities.Electric cables, water supply/ discharge pipelines, equipment and their installationTwo yearsIf no changes have ever been made, and there are cracked pipelines, power leakage, water leakage and water seepage, we will provide repairing service free of charge within the warranty period. For quality problems due to the inappropriate use of the users, unauthorized changes of the structures or equipment locations by the users, or the inappropriate decoration operation of the users, we will not take the warranty responsibility. Also if the quality of the properties has been damaged or losses have been caused to other users due to the inappropriate use of unauthorized change of structures by the users, the users will take all the responsibilities.Items under warrantyWarranty periodWarranty responsibilitiesPlastered layer falling off of wall surfaces or ceilingsTwo yearsIf no changes have ever been made, and there are falling-offs under normal use, we will provide repairing service free of charge within the warranty period. For quality problems due to the inappropriate use of the users, unauthorized change of the structures or equipment locations by the users, or the inappropriate decoration operation of the users, we will not take the warranty responsibility. Also if the quality of the properties has been damaged or losses have been caused to other users due to the inappropriate use of unauthorized change of structures by the users, the users will take all the responsibilities.Wood itemsTwo yearsIf no changes have ever been made, and there are distortions, color changes, blackening or peeling-offs under normal user (not because of external reasons), we will provide repairing service free of charge within the warranty period. For quality problems due to the inappropriate use of the users, unauthorized changes of the structures or equipment locations by the users, or the inappropriate decoration operation of the users, we will not take the warranty responsibility. Also if the quality of the properties has been damaged or losses have been caused to other users due to the inappropriate use of unauthorized change of structures by the users, the users will take all the responsibilities.Floor bricksTwo yearsIf no changes have ever been made, and there are color differences, wears and tears or cracks on the bricks under normal use, we will provide repairing service free of charge within the warranty period. For quality problems due to the inappropriate use of the users, unauthorized changes of the structures or equipment locations by the users, or the inappropriate decoration operation of the users, we will not take the warranty responsibility; and if the quality of the properties has been damaged or losses have been caused to other users due to the inappropriate use of unauthorized change of structures by the users, the users will take all the responsibilities.Warped or cracked doors or windows, and damaged hardware partsTwo yearsIf no changes have ever been made, quality problems under normal use are under warranty. If the doors or windows become warped or cracked or the hardware parts are damaged due to the improper use of the users, the users will take all the responsibilities.Bathroom itemsTwo yearsIf no changes have ever been made, quality problems under normal use are under warranty. If the bathroom items are damaged due to the improper use or improper decoration of the users, the users will take all the responsibilities.Lightings, appliance switches, and sockets (excluding the light sources)Two yearsWe take warranty responsibilities for normal use only. Lightings or appliances damaged due to overload use or improper decoration are not under warranty. If damages or losses have been caused to the properties or other users, the users will take all the responsibilities.Air conditioners (for both heating and cooling)Two heat supply periods, and the cooling service periodIf no changes have ever been made, quality problems under normal use as instructed by the users manuals of the products will be under warranty. However, if quality problems or the losses of other users are caused by the improper use of unauthorized change by the users, the users will take all the responsibilities.Pipelines jammedTwo monthsWe take warranty responsibili