bec词汇.doc

Pass Cambridge Higher VocabularyUnit 1a Work roles 工作职责specification n. 规定, 说明infringement n. 侵权WorkSet n. 工作定向, 定工制, 岗位责任制job description n. 职责描述, 岗位说明书job brief n. 工作概要, 简要工作布置management consultancy 管理咨询公司pie chart n. 饼形图WorkSet color n. 定工色牌, 定工色块re-align v. 重新调整peak occupancy （酒店）入住高峰期hierarchy n. 等级制的公司superior n. 上级project team 项目小组technical document 技术资料,技术手册users manual 用户说明书, 用户手册clock in and out 上下班打卡 （clock on and off）nine to five 朝9晚5 （的工作方式）leisure group 旅游休闲集团公司work flexible hours 实行弹性工作时间temp 临时工 （temporary employee）PA 私人助理 （personal assistant; or P. A. ）a huge say 有很大的发言权initiative n. 主动权team leadership 团队领导才能workshop n. 研讨班; 培训班perception n. 认识, 观念, 看法attribute n. 品质, 特性 （behavioral 行为特征）in-company adj. 公司内部的to screen vt. 筛选, 审查Work Roles Glossaryaccountability 问责性aptitude 能力倾向brainstorming 头脑风暴career orientation 职业定位（The fairly stable pattern of preferred occupational activities, talents, values, and attitudes. ）career path 职业道路career skills portfolio 职业技巧组合（The sum total of ones occupational skills, abilities, and knowledge.）competency 能力素质/ 素能 （ A measurable pattern of knowledge, skills, abilities, behaviors, and other characteristics that an individual needs to perform work roles or occupational functions successfully. ）eligible adj. 合格的 （An applicant who satisfies the minimum qualifications requirements for the position, and therefore is eligible for consideration. ）employee survey 员工意见调查 （anonymous questionnaire that enables employees to state their candid opinions and attitudes about an organization and its practices. ）empowerment 授权 （giving people the authority, opportunity, and motivation to take initiative and solve organizational problems. ）formalization 职能正规化 （ the extent to which work roles are highly defined by an organization. ）goal setting 目标制定group cohesiveness 团队凝聚力 （ the degree to which a group is especially attractive to its members. ）interdisciplinary position 交叉性职位 （a position involving duties and responsibilities closely related to more than one professional occupation. As a result, you could classify the position into two or more professional occupational series. The nature of the work is such that people with education and experience in two or more professions may be considered equally well qualified to do the work. ）inter-occupational mobility 职业间流动 （the ability of workers to move from one job to another outside of their occupational family （e.g. English teacher to television scriptwriter or office administrator to Web site developer）Intra-occupational mobility 职业内流动 （the ability of workers to move from one job to another within an occupational family （e.g. auto mechanic to truck mechanic or carpenter to cabinetmaker）job analysis 职务分析 （a systematic method for gathering, documenting, and analyzing information about the content, context and requirements of the job. It demonstrates that there is a clear relationship between the tasks performed on the job and the competencies required to perform the tasks. Job analysis information is used to develop employee selection procedures, identify training needs, define performance standards and other uses. ）job satisfaction 工作满意度 （Job satisfaction is a term used to describe how content an individual is with their job. There are a variety of factors that can influence a persons level of job satisfaction: the level of pay and benefits, the perceived fairness of the promotion system within a company, the quality of the working conditions, leadership, social relationships and the job itself （the variety of tasks involved, the interest and challenge the job generates, and the clarity of the job description/ requirements.）life career development 终身职业发展 （ self-development over the life span through the roles, settings, and events in a persons life）life career planning 终身职业规划 （The decision-making process by which you identify the alternatives open to you in occupational, educational and leisure arras of your life. ）life skills 生活技能 （skills that enable a person to cope with the stresses and challenges of life; e.g. communication skills, decision-making skills, resource and time-management skills and planning skills. ）management by objectives （MBO） 目标管理法 （an elaborate, systematic, ongoing program to facilitate goal establishment, goal accomplishment, and employee development. ）mentoring 辅导 （a learning-based activity whereby an experienced and competent individual enters into a relationship of support, encouragement, information and advice for a learner who wants to acquire similar experience and competence. ）mobility 职业流动motivation 激励non-standard work 非标准工作 （part-time, contract and temporary work are common examples of non-standard employment. Other examples include home telecommuter, satellite office telecommuter and remote field worker. For teleworkers, the workplace could be at home, a satellite office, on site at a customers office or even in a vehicle. Non-standard employment also includes own-account self-employment, which is the selling of goods or services by people who do not employ workers themselves. Non-standard work broadens the consideration of workers looking to pursue work alternatives. ）standard work 标准工作 （full-time, full-year work with a single employer. Standard work usually offers some form of benefits and some further prospects. A typical employer could be a large firm or a government department.）on-the-job training 在职培训 （It refers to human resource development or ongoing training for workers on the job.）role ambiguity 角色模糊 （lack of clarity of job goals or methods）role conflict 角色冲突 （a condition of being faced with incompatible role expectations）self-actualization 自我实现 （the need to achieve ones potential）task forces 特别行动小组 （temporary groups set up to solve coordination problems across several departments）team building 团队建设 （an effort to increase the effectiveness of work teams by improving interpersonal processes, goal clarification, and role clarification.）transferable skills 可转移性技能 （skills that can be used in a variety of jobs or occupations）workforce diversity 雇员差异性 （differences among recruits and employees in characteristics such as gender, race, age, religion, cultural background, physical ability and sexual orientation）Job Description GlossarySales （Department） 销售部:launch marketing promotions 举办促销活动launch campaigns 组织商品推销活动introduce products 推介产品demonstrate products 演示产品take care of complimentary presents 负责促销赠品工作persuade customers to buy 说服顾客购买商品place advertisements 刊登广告advertise products 为商品做广告bargain about price 讨价还价offer discount 提供促销折扣Public Relations （Department） 公关部:talk to the press and the public 与新闻媒体和公众交流communicate information form the company 向外界披露公司信息give away publicity products 赠送宣传品entertain business clients 招待客户alter/create/develop/establish/improve/project/promote corporate image 改变/创立/发展/建立/改善/突出/推广企业形象Account （department） 客户部:in charge of development and maintenance of the companys business resources 负责公司业务资源的开发及维护engage in planning and organization of corporate hospitality events 负责大型企业公关活动的策划与组织analyze and understand the market 分析企业动态,了解市场行情search potential clients 寻求潜在客户pass demands and suggestions from the clients to the company and communicate information from the company 把客户的想法和需求传达给公司, 再把公司相关信息传达给客户analyze customer behavior 分析顾客行为personalize offerings 提供个性化服务/产品anticipate customer wants 预测顾客需求keep clients and the company in good relationship 使客户与公司之间保持和谐、良性的合作关系Customer Service （department） 客户服务部:deal with customers calls and solve problems 处理客户来电, 解决客户问题accept repairs and deal with customers complaints 接受维修业务和处理客户投诉communicate timely with customers 与客户及时进行沟通offer a comprehensive and convenient after-care service 提供全面便捷的售后服务offer a full professional after-sales service 提供整套的专业售后服务undertake installation and testing tasks from the company 负责承担公司分配的安装、调试任务offer training to users technical staff 为用户技术人员提供培训服务Accounts （department） 会计部:make/work out budget 制定收支预算keep accounts 完成会计记账deal with financial matters 处理各种财务事项Personnel/Human Resources （dept） 人事部/人力资源部:recruit/hire new staff 招聘新员工interview applicants 面试求职者promote staff 晋升员工职务train staff 培训员工fire staff 解聘员工retire staff 辞退员工deal with relationships between management and work force 协调管理层与员工的人事关系R&D （dept） 研发部:do market research 进行市场调查do product research 进行产品调查design a product 设计/策划产品engage in product development 进行产品开发carry out/perform/conduct experiments 开展新产品实验customize a product 根据顾客的具体要求研制产品Computers （dept） 电脑部:take care of routine installation and maintenance of computer hardware and software for various departments and subsidiaries of the company 负责公司集团各个部门和下属分公司的电脑硬件及软件的安装和正常维护take care of exploitation and utilization of the Internet 负责网络系统的开发和利用work on the development of personnel, accounts, production and sales systems 开发人事、财务、生产、销售等系统软件devise a new payroll system 设计新的工资表系统软件Production （dept） 生产部:plan and organize operations 计划和组织生产prepare operational schedules 编制生产经营作业计划schedule projects and deal with plant maintenance 安排项目以及负责设备运行coordinate manufacturing activities to ensure that production and quality of products meet specifications 协调生产活动, 保证产品生产质量符合要求observe workers to ensure compliance with standards 监督检查员工按照标准进行生产Dispatch （dept） 配送部:manage inventories 管理库存take/receive and manage sales orders 接收销售订单, 管理销售订单handle the receipt, storage and issue of stock 接收产品入库、发货prepare and check orders to go out to shops 根据订单备货和验货deliver goods 送货Legal （dept） 法律部:mediate patent disputes and handle infringement on behalf of the company 代表公司调解处理专利纠纷案件和侵权案handle legal issues involving labor relations, health and safety, workers compensation, etc. 解涉及劳工关系、健康与安全、员工赔偿等法律问题Purchasing （dept）采购部:select suppliers 挑选供应商keep records of prices and order office supplies 登记价格和定购办公用品procure materials according to operational schedules 根据生产进度计划, 安排产品的采购进货prepare purchase orders 制定采购订单manage customer rel