第一次接待外国客户该说啥.doc

1 欢迎语句Welcome to our company欢迎光临我们公司Is this your first visit to our plant第一次来我们公司吗？Is there anything you are particularly interested in?对我们的什么东西感兴趣吗？2 请对方询问Please feel free to ask any questions you want没关系，请随便问什么吧Please stop me if you have anything to ask有什么就随便问吧Just let me know if you have any questions还有什么问题吗？ 实用语句(2)1.介绍个别部门Our Administration Department is over there我们的行政部在那边I will show you our Marketing Department我带你去看看我们的市场推广部Allow me to show you our showroom请允许我带你去看看展览室吧2.关于销路There is a great demand for this product这种产品很好销The goods are much in demand这种产品很热销This model is hot welcomeed by our clients这种产品深受我们的客户欢迎 实用语句(3)1. 议价Would it be possible to have changes in price?价格不能变了吗？I think the price is not competitive enough我想这个价格没有足够的 竞争力I am afraid the price is not acceptable恐怕我不能接受这个价格2. 还价We can reduce the price by 30% if your order is big enough如果你订购量够大的话价格可以降30%We can reduce our price to the level you suggested我们可以降低价格到你的要求 实用语句(4)介绍新产品This is our lastest model这是我们的最新模型Would you like to take a look at our new products?想看看我们的新产品吗？Have you come across this kind of products before?您以前见过这种产品吗？We hightly recommend this kind of products我们极力推荐这中产品作出保证We guarantee that those misprinted user manuals will be replace我们保证这些印错的用户手册将被换掉We promise to deliver the goods before 4 oclock this afternoon我们答应您今天下午四点钟前把货送到Please let us know if the goods are not in good condition请告诉我们实话是否货物不好实用语句(6)解释原因Please understand we are processing your order as quickly as we can您应该知道我们正在尽快地赶工I will check and see what went wrong我来查查看错在那里It would be better if one of our engineers has a look at the machine如果当时有一个工程师看一下该设备情况会好得多Please accept our apologies for the delay送货迟了请接受我们的道歉I am sorry to hear that, there must be some errors in the production process很对不起肯定是生产工序出错啦 实用语句(7)询问详情What exactly is the problem?确实的问题是什么？Can you give me the order number?请告诉我订单号好吗？What is the actual quantity stated?实际的数量说明什么？ 实用语句(8)讨论合约内容When can we discuss the contract?什么时候我们可以商量签约We would like to discuss the means of delivery detai我们想详细商谈送货条款There are some points we have not worked out还有一些要点我们还没达成一致 实用语句(9)不能立即决定I can not give you a definte answer right now我不能马上给您一个明确的答复Please let me think it over让我再考虑考虑周全吧Would it be all right to give you an answer this afternoon?下午再给您答复好吗？ 实用语句(10)在签约之前When can we sign the contract?我们什么时候签约？Are you ready to sign?您准备好签约了吗？Are you satisfied to the contract?对这合同满意吗？随着公司的发展壮大，一些合作交往也就越来越多。当公司来了客人，我们应当如何接待，才能表现的热情得体呢。今天就让我们来分享一下接待用语。 Would you please give me your business card? 能给我你的名片么？ Ill go and see if hes available. 我去看看他现在是否方便。 Have a seat please. Would you like tea or coffee? 请坐。您想喝点什么？咖啡还是茶？ He is expecting you. Come this way please. 他正等您呢。请这边走。 延伸阅读:30个最经典的替换词 1.individuals,characters, folks替换(people ,persons) 2: positive, favorable, rosy (美好的)，promising (有希望的)，perfect, pleasurable , excellent, outstanding, superior替换good 3:dreadful, unfavorable, poor, adverse, ill (有害的)替换bad 如果bad做表语，可以有be less impressive替换 eg.An army of college students indulge themselves in playing games, enjoying romance with girls/boys or killing time passively in their dorms. When it approaches to graduation ,as a result, they find their academic records are less impressive. 4.(an army of, an ocean of, a sea of, a multitude of ,a host of, many, if not most)替换many. 注：用many, if not most 一定要小心，many后一定要有词。 Eg. Many individuals, if not most, harbor the idea that.同理 用most, if not all ,替换most. 5: a slice of, quiet a few , several替换some 6:harbor the idea that, take the attitude that, hold the view that, it is widely shared that, it is universally acknowledged that)替think (因为是书面语，所以要加that) 7:affair ,business ,matter 替换thing 8: shared 代 common 9.reap huge fruits 替换get many benefits ) 10:for my part ,from my own perspective 替换 in my opinion 11:Increasing(ly),growing 替换more and more( 注意没有growingly这种形式。所以当修饰名词时用increasing/growing.修饰形容词，副词用increasingly. Eg.sth has gained growing popularity. Sth is increasingly popular with the advancement of sth. 12.little if anything, 或little or nothing替换hardly 13.beneficial, rewarding替换helpful, 14.shopper,client,consumer,purchaser, 替换customer 15.exceedingly,extremely, intensely 替换very 16.hardly necessary, hardly inevitable . 替换 unnecessary, avoidable 17.sth appeals to sb, sth exerts a tremendous fascination on sb 替换sb take interest in / sb. be interested in 18.capture ones attention替换attract ones attention. 19.facet,demension,sphere代aspect 20.be indicative of ,be suggestive of ,be fearful of代 indicate, suggest ,fear 21.give rise to, lead to, result in, trigger 替换cause. 22. There are several reasons behind sth 替换.reasons for sth 23.desire 替换want. 24.pour attention into 替换pay attention to 25.bear in mind that 替换remember 26. enjoy, possess 替换have(注意process是过程的意思) 27. interaction替换communication 28.frown on sth替换 be against , disagree with sth 29.to name only a few, as an example替换 for example, for instance 30. next to / virtually impossible,替换nearly / almost impossible 1.Has your country ever experience a generation gap similar to that in todays China?2.what are the differences and similari