保安员职责_Security Officer_Hotel Level I to V_Chinese_HI-Done.doc

Room to have a great start 成功的开始 Security Guard 保安员保安员 Hotel Level 酒店等级 I V 一一 五五 Department 部门 Security 保安部 Job Band 酒店职位级别 10Reports To 直属上级 Security Officer 保安部 2010 InterContinental Hotels Group All rights reserved Proprietary and Confidential Use of this Job Description Template or any part thereof is not required by any license agreement brand standards or otherwise This Job Description Template is provided solely as an optional tool that owners and managers of franchised hotels may use at their sole discretion with the expectation that owners and managers may use and adapt only those elements if any that they believe are appropriate for their particular IHG branded hotel and the business circumstances within their particular markets No company in IHG or any employee or agent thereof seeks requires or has any control or direction of any hiring compensation termination or other employment related decisions at franchised hotels JOB OVERVIEW 职职位位概述概述 Responsible for maintaining safety and security of guests and hotel resources 负责维护客人和酒店资源的安全 At Holiday Inn we want our guests to relax and be themselves which means we need you to Be you by being natural professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative taking ownership and going the extra mile 在假日酒店假日酒店 我们希望宾客能尽情放松 做回自己 这意味着我们的团队成员要做到 展现真我 在与他人接触时真实自然 形象专业 积极乐观 时刻准备 注意观察周围的事物 运用自己的知识 做好应对任何事情的准备 体现关爱 对宾客关切周到 热诚欢迎并与他们心意相通 积极行动 积极主动 尽职尽责并且要多做一步 DUTIES AND RESPONSIBILITIES 工作职责工作职责 Responsible for the safety and security of guests employees and establishment needs 负责酒店宾客 员工及设施的安全保卫工作 Implement procedures for security and emergency incidents 执行安全和紧急事件处理程序 In the event of fire be thoroughly familiar with and guided by the hotel s emergency plan 发生火灾时 应熟知并按照酒店应急事件处理要求进行工作 Be familiar with location of fire alarms and fire fighting equipment 熟悉消防报警及灭火器材的位置 Maintain a good knowledge of the liquor act and criminal code 掌握有关酗酒及犯罪管理条理 Maintain a regular presence in public area or your assigned post 保持定期的在公共区域或所负责的岗位值勤 Prevent gambling on hotel premises 禁止在酒店内赌博行为 Prevent Sabotage of hotel premises 禁止毁坏酒店设施的行为 HOLIDAY INN Page 2 of 4 假日酒店 第 2 页共 4 页 Patrol all areas including employee locker rooms kitchens food and beverage storage areas car parking and remote areas 巡视酒店的所有区域 包括员工更衣室 厨房 餐饮库房 停车场及其他偏僻区域 Assist and maintain crowd control as required 按照要求协助维持人群的正常秩序 Ensure all outlets fridges cupboards etc are fully secured when not in use or unattended 确保所有未被使用的电源插座 冰箱 厨柜等的安全 Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television 根据保安管理员通过闭路监视系统发现的异常情况采取相应行动 Ensure no undesirables loiter in or around the hotel premises 确保不受欢迎的人员不在酒店内或酒店周围出现 Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed 确保裝卸区无障碍 未经批准的车辆不得入内 Coordinate functions with other security staff or Police and other government Securities and promote good will with them 协调与其它保安人员 公安人员及政府其它安全部门的职能关系 并与他们发展良好的关系 Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken 执行酒店的各项规章制度并向上级领导和人事部通报执行情况 Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book 直接向上级领导汇报并详细解释发现的问题或损坏财产设备的情况或在工作日志中记录相关事宜 Be correct secure and courteous in handling any disciplinary or criminal case 正确 安全 礼貌地处理各类违规及犯罪案件 Establish and maintain the effective employee relations 建立并保持良好的员工关系 Be alert for any unusual packages guests or vehicles and advise superior of same 对于异常的行李 客人或车辆保持高度警惕 并向上级领导汇报相关情况 Be thoroughly familiar of the property layout design entry and exit points 熟悉酒店布局 设计及出入口的情况 Engage in staff bag checks and locker checks as directed by Human Resources 按照酒店人事部的要求检查员工储物柜及其随身携带物品 Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares 按照指示对酒店重要客人及重要官员提供护卫 保证大堂及其它繁杂区域的交通秩序正常 Ensure that the safety control office is never left unattended 确保安全控制办公室无缺岗情况 Provide escort duty for money transfers to the General Cashier s office or bank as required 按照要求对酒店与银行之间的现金转移提供护卫 ACCOUNTABILITY 责任范围责任范围 Number of employees supervised 管理的员工管理的员工 Direct NA 直接 无 Indirect NA 间接 无 HOLIDAY INN Page 3 of 4 假日酒店 第 3 页共 4 页 Annual Operating Profit Payroll Budget 年度经营利润和薪金预算年度经营利润和薪金预算 NA 无 Key Metrics 主要绩效指标主要绩效指标 NA 无 Decision Making Responsibilities Decision Rights 决策职责决策职责 决策权决策权 NA 无 QUALIFICATIONS AND REQUIREMENTS 任职要求任职要求 Required Skills 技能要求技能要求 Certification in safety and training and or licensed as a Security Officer or Law Enforcement Officer may be required Certified CPR First Aid instructor and training in law enforcement techniques desired 拥有安全和培训及保安人员和执法人员的证书 认证的 CPR 救生培训员及接受过必要的执法技巧培训 Working knowledge of local laws investigation methods OSHA requirements and fire codes and life safety codes 具有本地法律 调查手段 OSHA要求和消防规范及生命安全规范的工作知识 Qualifications 学历学历 High School or vocational training 高中文化或职业培训 Experience 经验经验 1 year of security and safety experience and or military law enforcement experience or an equivalent combination of education and experience 具有一年保安经验和军队或执法经验 或与此相当的教育与工作经验结合的背景 The statements in this job description are intended to describe the essential nature an