人事管理_战略人力资源管理培训讲义

OverviewofStrategicHumanResourceManagement May2005EvaSantos Director DepartmentofPersonnelGinnyDale AssistantDirector PersonnelServices Humanresourceleadershipandsolutions InvestinginHumanResources Tocreateareturnontheinvestmentinourworkforce leadershipandHumanResourcesmust Assessthecapacityofmanagementtotakeonnewchallenges DeterminethecapabilityofHumanResourcestoprovideguidanceandsupport Establishaccountabilityatalllevelsforachievingresults Leadershipmusttakeaction Alignresourceswithagencymissionandpriorities Createstructuresforsettingperformanceexpectations Establishprocessesthatholdpeopleaccountable Managersatalllevels fromtheexecutivestofront linesupervisors areresponsibleforeffectivelymanagingtheworkforce StrategicHumanResourceManagement ResultsofStrategicHRManagement Alignsemployeeswithagencymissionstoachievethegreatestpublicbenefit Valuesemployees ourgreatestasset withfairness dignity andrespect Ensureshigh performancegovernmentthatrespondstochangingpublicneeds SupportsGovernor sdirectiveonGovernmentManagement AccountabilityandPerformance GMAP Wehaveasimple powerfulvision Bestworkforce Bestplacetowork StrategicHumanResourceManagement CreatingaPerformance BasedCulture Stateemployeesperformattheirbestandunderstandthattheireffortscontributetoachievingthemissionoftheiragency Managersareheldaccountableforproducingthebestresultsatthebestcost Citizensreceivetruevaluefortheirinvestmentinstategovernment StrategicHumanResourceManagement ChallengesandOpportunities Middle managementreductionsandothermandatestoreduceheadcount Implementationofthenewcivilservicerulesandcollectivebargainingagreements Developingprocessesandmeasurementsthatestablishaccountabilityforagenciesandindividuals Managingallofthese andother changescreatesitsownsignificantchallenges Resistancetochange ImpactoncommitmentDisruptiontooperations ChangesinworkloadsNeedfornewskills Adaptingtonewexpectations StrategicHumanResourceManagement RolesandResponsibility Managersbearresponsibilityformanagingthestate sworkforce TheHumanResourcescommunityisapartner Deliverandenhanceoperationalprocesses Identifyhumanresourcepracticesthatmakeagencymissionandstrategyhappen Managetransformationandchange Developemployeecompetence capability andcommitment PersonnelReformmoveskeydecisionsoutfromtheDepartmentofPersonneltoagencies anddowntomanagers StrategicHumanResourceManagement LinkingPeoplewithStrategy PrioritiesofGovernment PlantheOrganization StrategicPlan MobilizeResources DeliverServices ManageFinancialResources ManageHumanResources ManageWorkProcesses ManageRelationships AchievePublicValueandBenefit StrategicHumanResourceManagement PlanandAlignHumanResources HireWorkforce DevelopWorkforce DeployWorkforce ReinforceWorkforcePerformance ManageHumanResources StrategicHRManagementProcesses StrategicHumanResourceManagement ManageWorkforcePerformance AchievePublicValueandBenefit PlanandAlignHumanResources ImmediateanddirectWorkforcestructureandhumanresourcestrategiesandpoliciesarealignedwiththeagency sstrategicplanandresources PeopleunderstandculturalframeworkandHRmanagementresponsibilities Outcomes OvertimeandacrosstheorganizationOverallHRmanagementfoundationandaccountabilitysystemisinplacetobuildandsustainaproductive highperformingworkforce OpportunitiesandIssues Planhowtousehumanresourcestoachievestrategicobjectives Planandmanagemultiplelayersofchange Focusonthecompetenciesthatarerequiredforeachindividualposition Utilizegreaterflexibilityinclassificationsystemtomakechangesinemployeedutiesandresponsibilitiesinresponsetochangingbusinessneeds PlanandAlignHumanResources ImmediateanddirectBestqualifiedcandidatesarehired Newhiresarereviewedduringappointmentperiod Outcomes HireWorkforce OvertimeandacrosstheorganizationTherightpeopleareintherightjobs OpportunitiesandIssues PersonnelReformdecentralizesrecruitmentandhiringprocessesandgivesagenciesmoreflexibilitytomeetagencyneeds Hiringmanagershaveabroaderpoolofcandidatestoconsider Non permanentappointmentsarelongerandmoreflexible Managersmay inmanycases extendaprobationaryperiod Fornon representedpositions additionalcompensationoptionsmaybeavailableforrecruitmentandretention HireWorkforce ImmediateanddirectEmployeesknowwhatisexpectedandhowtheyaredoingonongoingbasis Workplaceprovidescapacitytoperform issafe andfosterseffectiverelations Outcomes DeployWorkforce OvertimeandacrosstheorganizationEmployeeshaveday to daysupportneededtoperformtheirworksuccessfully OpportunitiesandIssues Changesincollectivebargainingmeanmanyfewerreasonstobargainwithunionandmoreflexibilityforagencyleadershiptotakeaction Employeerightstoreturntopriorpositionshavechanged Newlayoffprovisionsprovideagencieswithsomegreaterflexibility DeployWorkforce ImmediateanddirectEmployeesareengagedindevelopmentopportunitiesandseektolearn Outcomes DevelopWorkforce OvertimeandacrosstheorganizationEmployeeshavecompetenciesforpresentpositionandcareeradvancement OpportunitiesandIssues Currentagencypracticesfortraininganddevelopmentremaininplace Trainingplansandcourseswillbelinkedtocompetencies Statewideleadershipcompetencieshavebeenidentifiedandwillformthebasisforrevisionsintheexistingmanagementandleadershipdevelopmentprograms DevelopWorkforce ImmediateanddirectEmployeesclearlyknowhowtheirperformancecontributestosuccessoftheorganization Successfulperformanceistimelyrewarded poorperformanceistimelyeliminated Outcomes ReinforceWorkforcePerformance OvertimeandacrosstheorganizationSuccessfulperformanceisdifferentiatedandstrengthened Employe