秘书英语：Unit 8.doc

Unit 8 How Does a Secretary Host Visitors from Abroad?本单元教学要求 1熟悉商务接待程序和礼仪 2掌握邀请函的书写要领 3了解基督教的发展历史Section 1 Hosting American Visitors一、 背景知识接待外宾是涉外秘书一项重要的工作。在外宾抵达以前，应做好以下准备工作：1了解清楚来访外宾的总人数、来访人员的职务、性别、礼宾次序。 2了解外宾的饮食爱好、宗教禁忌以及是否有特殊的生活习惯，必要时，还可向对方索要来访者的血型资料。3了解外宾抵离的日期和时间、交通工具和施行路线、对参观访问的具体愿望。此外，要随时向民航部门了解飞机起降的具体时间，以便准时接机。 秘书要根据上述情况，制定接待计划，使工作、娱乐安排张弛有序、丰富、充实。在外事接待工作中，秘书身兼数职，既是组织者，又是实施者，还是翻译。因而，秘书要不辞辛苦，努力使每次外事活动都安排得热情周到、无微不至，让客人深感宾至如归。二、课前提问：1. Have you ever met a foreign visitor in the airport or at the railway station?2. What kind of preparation do you usually made before meeting the visitors?3. How should a secretary meet and greet the visitors at the airport?4. How should a secretary introduce himself/herself to the visitors?5. After meeting the visitors, what should the secretary usually ask about?6. On the way to the hotel, what should the secretary usually talk about with the visitors?三、语言学习:1. I am very pleased to meet you. 很高兴见到您。这句话一般用于初次见面时的问候，类似的问候语有：Its really nice to meet you. I am glad to meet you.2. to meet somebody 接某人 Mana met me at the railway station. 曼娜到火车站接我。反义词 see somebody off 送行I will see Mr. White off at 4 p.m. at the airport. 今天下午四点我去机场为怀特先生送行。 3. Vice president 副总裁 vice mayor 副市长 associate professor 副教授 associate senior doctor 副主任医师 deputy secretary-general 副秘书长 deputy director 副主任4Where are we heading now? 我们现在去哪？head 不及物动词 去某地：He headed for the bus stop. 他朝公车站走去。5In particular 尤其地，格外地： Why he noticed her car in particular? 为什么他格外关注她的车？6Set up: To lay plans for计划：制定计划：set up a kidnapping 策划绑架7. go through the registration procedure 完成登记手续 go through a procedure or a routine means to do it in the way they usually do 按常规完成某一过程或程序8. star hotel 星级酒店 five-star hotel 五星酒店 three-star hotel 三星酒店四、参考答案 Further Exercises1. Restudy the dialogue and briefly answer the questions about it.1) Which country does the delegation come from？The delegation comes from the United States.2) Who is Mr. Bill Jones?He is the Delegation Leader.3) How long did it take to fly to Beijing from San Francisco? It took about 17 hours to fly to Beijing from San Francisco 4) At which hotel are they going to stay? They are going to stay at the Great Wall Hotel.5) Where is the car? The car is just out there in the parking lot. 6) How long are they going to stay in Beijing? They are going to stay in Beijing for three days.2. Complete the following dialogue.(Zhang Yi is making a phone call to Mr. Bill Jones to explain his schedule.)A: Bill Jones speaking. B: Hi, Mr. Jones. Zhang Yi here. How are you? A :Hi, Ms. Zhang! Im fine. Thank you. How about you? B: Fine, thanks. Im calling to let you know your schedule让您知道日程安排. Weve arranged a field tour for you to an oil refinery. Are you interested（您感兴趣吗）?A: Yes, I am. When is it going to be?B: Tomorrow morning at 9:00. Would that be all right for you?A: Oh yes. Thats fine. What about the seminar? 研讨会(seminar)怎么办? Is there any change?B: No, no change about that. Were looking forward to it; and (half jokingly) be prepared, weve got a lot of questions to ask you, too.我们也有许多问题要问您.A :Thats okay. I guess Ill see you soon then, right? See you. Bye.B: Bye.4. Translate the following sentences into English.1) 我们已为您安排了去石油精炼厂的实地考察参观。Weve arranged a field tour for you to an oil refinery.2) 那样安排您方便吗？Would that be all right for you?3) 有什么变化吗？Is there any change?4) 我们期待着召开研讨会。Weve looking forward to the seminar.5) 我想不久就会见到您。I guess Ill see you soon.6) 请填写这张卡片。Please fill out this card.7) 这家酒店被认为是北京最好的酒店之一。This hotel is considered one of the best in Beijing.8) 我想这是实行改革开放政策，进行设施建设的结果。I guess theyre all part of the basic facility construction resulting from the reform and opening up policy.6. As one of the roles, report to your superior on what is going on here.五、课文译文译文 第一部分 接待美国客人对话 1您一定是美国来的比尔.琼斯先生。是的，我是比尔.琼斯，是代表团的团长。您是?您好，我是张一，代表东方贸易公司迎接您。这是我的名片。您好，张小姐，很高兴见到您。谢谢您来机场接我。我来介绍一下，这是吉姆.布朗先生，太平洋贸易公司的副总裁。您好，布朗先生。您好，很高兴认识您。我们公司委派我做您们在北京的向导。布朗先生，琼斯先生，欢迎您们来北京。琼斯先生，旅途如何？很好。我们在旧金山登机，到这儿飞了17小时。飞行很顺利。真是好长的飞行啊，是不是？希望您们休息一晚后能从疲劳中恢复。谢谢。我们现在去哪儿？我将陪同您去长城饭店。行李都在这儿吗？琼斯先生。车就在停车场等着。对话 2您们将在北京呆三天，是吗？是的，在这儿呆三天，然后我们去上海。您这里有特别想去的地方吗？我可以帮您安排。嗯，如果可能的话，我想去工场考察一下。好的，我会为您安排，今天晚上告诉您。好极了。谢谢。应该的，别客气。对话 3请履行登记手续。在这儿，请填写这张卡片。谢谢。（填好卡片）我得说这家酒店棒极了，给人印象深刻。我想这是一家合资企业对吗？是的。你说得对。事实上，这家酒店被认为是北京最好的酒店之一，在北京有约25家像这样的星级酒店。这是一家与美国合资的企业吗？不是，是与法国合资的。很明显，如今无论您来中国什么地方，您都会见到这些星级酒店。我想这是基本设施建设的一部分，是由于有了改革开放政策。六、课文录音全文Dialogue 1 At the airport(Zhang Yi has just arrived at the airport to meet Bill Jones, head of the delegation from the United States.)A: Hello, you must be Mr. Bill Jones from the United States?B: Thats right. I am Bill Jones, the Delegation Leader. You are .?A: My name is Zhang Yi. Im from the Oriental Trade Company. This is my card. B: How are you, Miss Zhang? Im very pleased to meet you. Thanks for coming to the airport to meet me, Miss Zhang. Let me introduce you This is Mr. Jim Brown, Vice President of the Pacific Trade Company. A: How do you do, Mr. Brown?C: How do you do? Im very glad to meet you.A: Our company has assigned me to be your host here in Beijing. Welcome to Beijing, Mr. Brown, Mr. Jones. How was your flight, Mr. Jones?B: Fine. We got on the plane in San Francisco and it took about 17 hours to get here. But it was a smooth flight. A: That was really kind of long on the airplane, wasnt it? I hope youll feel rested after a night of good sleep.B: Thank you. Where are we heading now?A: Im gong to accompany you to the Great Wall Hotel. Is the luggage all here, Mr. Jones? The car is just out there in the parking lot. Dialogue 2 On the way to the hotelA: Youll be here for three days, right?B: Thats right. Well be here for three days and then well go to Shanghai.A: Is there any place here youd like to visit in particular? I could help you arrange that.B: Well, Id like to make a field tour to a factory, if possible.A: Ok. Ill have it set up for you and let you know this evening.B: That will be terrific. Thank you.A: My pleasure.Dialogue 3 At the hotelA: Please go through the registration procedure. Here, please fill out this card. B: Thanks. (after filling out the card) I must say this hotel is really nice; its very impressive. I guess its a joint venture business, isnt it?A: Yes, youre right. In fact, this hotel is considered one of the best in Beijing; therere some twenty five-star hotels like this in Beijing.B: Is this hotel a joint venture business with an American company?A: No. Its a SinoFrench investment. One thing is obvious. No matter where you go in the country today, you can see all these star hotels everywhere. I guess theyre all part of the basic facility construction resulting from the reform and opening up policy. Section 2 Being Dignified and Gracious一、 背景知识：安排好外宾来访期间的工作和生活是外事接待工作的重要组成部分。住房、乘车、生活起居，要尽量使其舒适、方便、安全，饮食应当可口。住地应当选择在环境优美、安静的地段，使来宾在繁忙紧张的活动之后得到适当的歇息。日程安排的松紧要适当，不可太少，让客人感到在宾馆里无所事事，有冷遇感；也不可太多，令客人感到筋疲力尽。接待质量的高低，体现了对来访客人的重视和欢迎程度。在接待工作中，秘书既要时时表现出主动、热情、周到、善解人意，同时，还要不卑不亢，保持尊严，决不能做出有损国格和人格的事情。二、课前提问：1. What does a secretary represent when dealing with foreign visitors?2. What kind preparation should be made to receive visitor from both home and abroad?3. What should be handled by the secretary when the visitors just arrive?4. In making an itinerary, what should be considered?5. How should a secretary behave himself or herself when dealing with foreign visitors? 6. How should he/she dress himself/herself?三、语言学习:1be involved in doing something 使牵涉，卷入：使某人卷进来；使参与：involved the bystanders in his dispute with the police把旁观者牵扯进他与警察的争执2on ones initiative on (ones) own initiative自主的：没有他人的怂勇或指导的；自己做主的：Everyday the little girl practices piano on her initiative. 每天这个小女孩都自己主动练习钢琴。3keep in mind 紧记：keep in mind that petrol stations are scarce in the more remote areas. 在较偏远的地区，加油站很少。4Make profits for: 盈利或谋取利益：make a penny profit on each orange要每只橘子盈利一便士四、参考答案 Further exercises1. Restudy the passage and briefly answer the questions about it:1) What should be done to receive and entertain visitors from other parts of the country or even overseas? Careful preparations must be made and a checklist of the activities required needs to be drawn up. The secretary can also do a little discreet background research on the distinguished guests.2) How can guests be made to feel at home? If he secretary appears friendly and thoughtful, they can be made to feel at home.3) What does a secretary represent according to the passage? Somehow, the secretary is acting on behalf of his or her company, province and even his or her country according to the passage.4) What should a secretary be careful about? The secretary should be very careful about what he or she says and what he or she does. Whenever and wherever the secretary is, he or she should and must remember that the interests of the people of his or her country are above everything else.5) How should a secretary be dressed when dealing with foreigners? The secretary should be neatly and appropriately dressed with a unique personality and emotional stability.6) What should a secretary keep in mind when dealing with foreigners? When dealing with foreigners, the secretary should always keep in mind that its time to know the counterparts and let the counterparts know the company, the countrys policy, and to protect and make profits for the company and the country.2.Write out the right form of the given verb for each blank.1) Any time a secretary speaks (speak) English to a foreigner, he or she is no longer himself or herself. 2) Whenever and wherever the secretary is (be), he or she should and must remember that the interests of the people and his or her country are (be) above everything else.3) Since the secretary is a representative of the company where he or she works (work) and serves as a messenger of the government, he or she should have a strong sense of responsibility. 4) When dealing with foreigners, the secretary should always keep in mind that its time for the secretary to know the counterparts and let the counterparts know (know) the company.3. Match the columnsAB1.arroganta.礼貌而谦和的2.interestb.影响3.graciousc.经济的4.personalityd.整洁地5.stabilitye.傲慢的6.counterpartf.性格7.neatlyg.稳定8.dignifiedh.有尊严地9.economici.对方10.affectj.利益4. Translate the following sentences into English.1) 秘书通常要接待和款待来自全国各地甚至世界各地的来访者。A secretary is often involved in receiving and entertaining visitors from other parts of the country or even overseas.2) 秘书代表了他（她）的公司。A secretary is working on behalf of his or her company.3) 无论何时何地，秘书应该而且必须记住人民和国家的利益高于一切。Whenever and wherever the secretary is, he or she should and must remember that the interests of the people and his or her country are above everything else.4) 秘书应该不卑不亢。A secretary should be neither humble nor arrogant.5) 秘书应该有强烈的责任感。 A secretary should have a strong sense of responsibility.6) 秘书应该重视并且利用他（她）得到的机会。A secretary should value and take advantage of the opportunity he or she is involved in. 5. Group discussion1) What else should a secretary be aware of when dealing with foreigners? Why?Think of some adjectives that are different from what are used in the passage to describe a professional secretary?五、课文译文 第二部分 接待外宾既要有尊严又要落落大方秘书通常要接待和款待来自全国各地甚至世界各地的来访者。因此需要进行详尽的准备，列出需要进行的活动的提纲。如果秘书能够进行一点有关贵宾的背景调查，这也是有用的。当外国客人到达访问地时，秘书应该主动询问是否可以提供一些帮助或者客人最关心什么，诸如：领取行李、订购回程机票、兑换外汇、给家里打电话甚至换洗衣服。只有这一切安顿下来之后，他或她的心思才能放在你所安排的城市游览观光上。秘书应该表现得友善，细心，尽力使贵宾感到宾至如归。当制定来访日程时，不要安排得太紧。在每项活动之间要有休息的机会。准备一份有来访者能在需要时寻求帮助的主要电话号码表。 秘书在与外国人打交道，说英语时，他（她）已经不代表自己了。某种程度上，代表的是公司，省，甚至国家。秘书的行为或多或少或直接或间接地影响国家的政治、经济利益，因而秘书应该很谨慎地说话和做事。无论何时何地，秘书都应该记住国家的利益高于一切。秘书应该不卑不亢，应该自尊和礼貌而周到的，应该着装整洁得体，有个性，情绪稳定。秘书代表了所在的公司或部门，是公司或部门的使者，应该具有强烈的责任感。在与外国人打交道时，秘书应该重视并且利用他（她）得到的机会。永远记住，秘书应该利用机会了解对方，并且让对方了解公司，了解国家的政策，这样才能保护公司和国家的利益。六、课文录音全文A secretary is often involved in receiving and entertaining visitors from other parts of the country or even overseas. Careful preparations must be made and a checklist of the activities required needs to be drawn up. Its also helpful that the secretary does a little discreet background research on the distinguished guests. The secretary should, on his or her own initiative, inquire whether any help is needed or what is really their concern at the moment when the foreign guests arrive in the visited country, such as: luggage collection, return bookings, money exchange, calling home and even washing. Only when all this has been settled, their minds will be much more receptive to the intended tour of the beauties of the city concerned. The secretary should appear friendly and thoughtful, trying his or her best to make the guests feel at home.When preparing the program for the visit, the secretary should not make it too tight, but allow for pauses between the various activitiesprepare a small timetable with essential telephone numbers where the visitors can contact someone for help, even outside normal office hours.Any time the secretary speaks English to a foreigner, he or she is no longer himself or herself. Somehow, the secretary is acting on behalf of his or her company, province and even his or her country. Whatever the secretary does in business does somewhat directly or indirectly affect the economic and political interests of the country. The secretary should and must be very careful about what he or she says and what he or she does. Whenever and wherever the secretary is, he or she should and must remember that the interests of the people of his or her country are above everything else.The secretary should be neither humble nor arrogant, but dignified and gracious; he or she should be neatly and appropriately dressed with a unique personality and emotional stability. Since the secretary is a representative of the company or organization where he or she works and serves as a messenger of it, he or she should have a strong sense of responsibility. The secretary should value and take advantage of the opportunity he or she is involved in. When dealing with foreigners, always keep in mind that its time for the secretary to know the counterparts and let the counterparts know the company, the countrys policy, and to protect and make profits for the company and the country.Section 3 Writing a Letter of Invitation (2)一、 背景知识：邀请信属于社交信，分为正式和非正式两种。什么时候用正式或非正式的，要看什么事、邀请什么人和与被邀请的人的熟悉程度而定。在熟人、同事、朋友之间，往往用非正式邀请，信文以第一人称写，称呼也可随意。正式请柬一定要用第三人称，双方都要写全名。如果要求被邀请者答复，可以从下面三种“请回复”中选一种，写在信或请柬正文后面的左下角：1RSVP或r.s.v.p.（法语：请答复。正式，无论你参加与否都要回复。）2please replay（英语：请答复。非正式，无论你参加与否都要回复。）3regret only（英语：请答复。非正式，如果不接受邀请，请回复。如果接受邀请，就不用回复了。） 如果对着装有要求，需穿礼服、戴黑领结等，须在请柬的右下角注明Dress：Formal， Black Tie；较随意时可用：Dress：Informal。盛大场合，请柬应提前三星期发出，一般场合也要在预定时间的前几天发出，以便收信人有时间考虑和安排。要强调的是：收到请柬后，要尽快答复，表明接受或谢绝。二、课前提问：1. When is a letter of invitation needed?2. What should be the key information included in a letter of invitation?3. What kind of language style should a letter of invitation follow?4. Does a letter of invitation need a response? 5. What is the usual format of a letter of invitation?6. Do you know the meaning of “R.S.V.P”?三、语言学习:1. do a lot of preparations for 也作make preparations for 为. 做准备：make preparations for the conference为会议作准备，make preparations for war/to go to war为战争/打仗作准备。这个词组要区别于make preparations against 为对付/防止. 做准备：make preparations against natural disasters为防止自然灾害做好准备 2。business 可数名词 commercial establishment; firm; shop 商业机构; 公司; 商店: have/own ones own business 有自己的商行 She runs a thriving grocery business. 她经营着一家生意兴隆的食品杂货店. Many small businesses have gone bankrupt recently. 近来有许多小商店倒闭。3Cover v. include (sth); deal with 包括（某事物）; 涉及; 处理; 适用於: research that covers a wide field 涉及范围很广的研究工作 Her lectures covered the subject thoroughly. 她的演讲对这个问题阐述得很透彻. Is that word covered in the dictionary? 这部词典里有那个单词吗? Do the rules cover (ie Can they be made to apply to) a case like this? 这些规则是否适用於这样的情况? the salesman covering the northern part of the country, ie selling to people in that region 负责在该国北部地区促销的推销员. 4. the latest 最新的；最近的：the latest最新的新闻；最新的发展发现；最新式样the latest style 最新风格the latest in electronic gadgetry.最新的电器发明四、参考答案 Further Exercises1. Restudy the passage and briefly answer the questions about it.1) According to the passage, when should a letter of invitation be written and sent? It should be done when someone outside the company needs to be invited to a conference, an exhibition, a celebration, a party and so on.2) What should a letter of invitation be like? The letter should be brief but clear. It should include the reason, the place and the date of the activity.3) How can a letter of invitation sound sincere? It should present some specific information about the particular occasion and some specific explanations about why the recipient is being asked to be included and why their involvement is critical to that particular activity. 5) What are the four suggestions to write an effective letter of invitation? They are 1. Highlight the purpose of the activity (meeting, conference, party, etc.).2. Make the reader feel his/her attendance is truly expected.3. Provide all the details that the recipient needs in order to attend: date, time, location, etc.4. Ask for a response by a specific date if necessary.5) What is the purpose of Mr. Lings letter to Mr. Johns? It is to invite him to attend their next business meeting in Beijing from May the 4th - 25th, 2001.6) Why is Mr Jones invited by Mr Ling Yun? It is because the