IHG洲际酒店集团品牌安全标准手册.pdf

IHG 品牌安全标准 IHG Brand Safety Standards 2010 年 12 月 1 日修订 Revised 1st December 2010 IHG Brand Safety Standards ZH CN December 2010 1 内容 Contents 1 标准的应用 Application of Standards 4 2 危机与事故 Crisis and Incident 5 疏散演习 Evacuation Drills 6 3 消防安全 Fire Safety 6 建筑结构和材料 Structure and Materials 7 紧急出口 Emergency Egress 11 楼梯 Stairs 13 应急照明 Emergency Lighting 15 火灾报警和探测 Fire Alarm and Detection 15 灭火系统 Fire Suppression Systems 18 4 保安 Security 24 电子钥匙卡 Electronic Key Cards 24 顾客隐私 Guest Privacy 25 门控五金 Door Hardware 26 5 休闲活动 Leisure Activities 28 健身设施 Fitness Facilities 28 干蒸桑拿房 Dry Saunas 29 湿蒸桑拿 蒸汽房 Wet Sauna Steam Room 29 日光浴室 床 Solarium Tanning Beds 31 按摩池 水疗池 Whirlpools Spa Pools 31 泳池 Swimming Pools 32 6 食品安全 Food Safety 36 7 健康与安全 包括顾客和员工安全 Health and Safety including Guest an un switched or key switched circuit is required RM07 17 一氧化碳检测 所有酒店都应通过正确的设计 安装和维护燃烧设备来尽力降低 员工 顾客 访客及其他 利益相关方 遭受伤害或疾病的风险 每个安装燃烧设备的房间 风险评估报告中另行规定的除外 每间与安装燃烧设备的房间相邻的客房或其通风路径以及每条与 有燃烧设备的房间相邻的走廊或共用区域中 均必须安装单个 就地 或多位置 相互连接的 一氧化碳检测器和警报器 涉及的燃烧设备包括但不仅限于 各种燃烧炉 锅炉 热水器 蒸汽发生器 壁炉 洗衣房干衣机 器具和仪器 但烹饪设备除 外 Carbon Monoxide Detection All hotels shall endeavor to reduce the risk of injury or ill health to employees guests visitors and other stakeholders through the correct design installation and maintenance of fuel burning appliances Single or multiple station interconnected carbon monoxide detectors and alarms must be installed in each room containing fuel burning appliances and unless otherwise determined by a risk assessment in each guestroom adjacent to the fuel burning equipment room or its vent path and in each corridor or common area adjacent to the fuel burning equipment room Affected fuel burning appliances include but are not limited to any furnace boiler water heater steam generator fireplace laundry dryer appliance and apparatus but excludes cooking equipment RM07 18 燃气分配系统 必须至少每五年委托专业团队所认可的第三方对燃气分配系统进 行一次检查 Gas Distribution Systems An inspection of the gas distribution system must be conducted at least once every five years by a qualified third party recognised by a professional body RM07 19 停车区域 车道 台阶和庭院必须配备照明设备 以确保顾客安 全和便利 Parking areas driveways steps and courtyards must be illuminated to help ensure guest safety and convenience RM07 20 所有存放或配送 危险化学品 的地点 必须提供洗眼设施 如洗眼 瓶等 Eye wash facilities for example eye wash bottles must be provided in all locations where hazardous chemicals are stored or dispensed IHG Brand Safety Standards ZH CN December 2010 42 RM07 21 必须至少在以下地点放置急救箱 前台 厨房 客房部 洗衣房 工程维修区域 化学品存放区域 保安办公室 急救箱中必须放置急救指导 As a minimum first aid kits must be kept in the following places Front desk Kitchen Housekeeping Laundry Maintenance and engineering areas Chemical storage areas Security office First aid instructions must be kept in first aid kits RM07 22 残疾人客房 欧洲 中东和非洲 亚洲澳大利西亚与大中华地区 进入残疾顾客客房的消防门必须安装延时闭门器 所有残疾人客房要配备紧急逃生照明 Accessible Guestrooms EMEA Asia Australasia Greater China Fire doors into accessible guestrooms provided for guests with a disability must be fitted with a delayed action door closer Emergency escape lighting is required in all accessible guestrooms RM07 23 残疾人客房 欧洲 中东和非洲 专为行动障碍的残疾人提供的残 疾人客房中 浴室和床头必须安装拉绳警报装置 并将报警信号 接至客户服务中心或其它 24 小时有人值守的地点 Accessible Guestrooms EMEA Accessible rooms provided specifically for guests with impaired mobility must have pull cord alarms fitted in bathrooms and at the bed head linked to the Guest Service Centre or other location that is monitored 24 hours a day RM07 24 残疾人客房 欧洲 中东和非洲 为热水龙头提供烫伤防护措施 确保冲淋 浴盆和 或浴室的热水最高温度为 41 C Accessible Guestrooms EMEA A scald guard will be fitted on hot water outlets to supply a maximum hot water temperature of 41 C in the shower the washbasin and or bath 电梯 Elevators RM07 25 火灾警报 启动火灾警报时 电梯必须自动到达未受火灾影响的 地面楼层 且电梯门必须打开 让电梯中的乘客能够逃生 Fire Alarm In the event of a fire alarm being activated elevators must automatically go to a floor level unaffected by fire and the elevator doors must open to allow those travelling in the elevator to escape RM07 26 应急照明 电梯车厢中必须提供 应急照明 Emergency Lighting Emergency lighting must be provided in the elevator car IHG Brand Safety Standards ZH CN December 2010 43 IHG Brand Safety Standards ZH CN December 2010 45 8 资料隐私 8 Data Privacy RM08 01 酒店管理层应通过信息安全风险评估 制订程序并定期审核这些 程序来尽力减少员工 顾客 访客和 IHG 遭受损失的风险 Hotel management shall endeavor to reduce the risk of loss to employees guests visitors and IHG through the completion of information security risk assessments and the development of procedures and the periodic review of those procedures RM08 02 每家酒店的总经理和所有部门经理及员工必须参加有关顾客身份 识别资料和信用卡信息等方面的培训 The General Manager of each hotel and all appropriate department heads and staff must participate in training concerning the privacy of guests personally identifiable data and credit card information RM08 03 商业上必须作出适当努力 以免对数据及包含顾客身份识别数据 与信用卡信息的其它记录遭受未经授权的访问 清理处置这些记 录的方式必须是销毁 粉碎 Commercially reasonable efforts must be taken to secure from unauthorized access data and other records that contain guests personally identifiable data and credit card information Records must be destroyed shredded upon disposal RM08 04 顾客和员工的个人身份识别资料不得提供给不相关的第三方 Personally identifiable data collected from guests and employees must not be distributed to unaffiliated third parties RM08 05 顾客目录中必须包含一份隐私声明 对酒店收集和保存的顾客个 人资料的种类以及对这些资料的使用给出解释说明 声明必须准 确反映实际的业务实践并符合当地有关隐私