HND-酒店管理Outcome-3.doc

Evaluation Report1. Background information.2016 April 23 to May 14 I worked as an intern in Guiyang kempinski, I was in the food and beverage department as a waiter, my job was standing on the edge of the table for guests at any time to served, clearedaway, pour away the water and so on. My responsibility is to make the guests have a good meal.2. Objectives in the planning stages and personal development during placement.My internship objective are as follows:1) improve my oral expression ability2) improve my communication ability3) improve my ability of doing things4) improve my ability of servingIn the beginning I was more shy, I was particularlynervous when I met with difficulties. For example, I was confused when I was wrong for serving. But through the help of colleagues, I solved the thing and accumulated experience, gradually, my experience was becoming more richer, I was more handy to do things, and I proposed the goals there are a lot of promotions, especially in speaking and doing things. To this end, I was very happy and very grateful to the company and the school, which provided the opportunity to practice.My plan objectives are as follows:My first objective is improve my English, through my teachers and my classmates help. Whats more, in my daily life, I read some English books, watch English movies and so on, my English has been greatly improved. I am not satisfied with my current English level, I will continue to study in the future.My second objective is to improve the ability to operate office software, I learned the office software through the teaching videos, and practical operation on my computer. Now I can finish my paper and edit graphic mix and make simple PPT by operating office software. I am not satisfied with my operate office software, I will continue to study in the future.My third objective is obtain a drivers license, this objective has not been achieved, because I need to learn and work, there is no time to test drivers license, but I believe I will go to this holiday to achieve this objective.My fourth objective is obtain a mandarin certificate, his objective has not been achieved, because I did not have the right to choose the topic of the last topic of the exam, I cried when I was talking about my mother, but I believe that the next time I will obtain a mandarin certificate.My fifth objective is obtain an accounting certificate, this objective has not been achieved, because I need to learn and work, there is no time to test accounting certificate, but I believe I will go to this holiday to achieve this objective.3. Recommendation and plan for future. The above goal is my small target, during the university I can complete my small target. My medium-term goal is after graduation to the hotel to go to work, through hard work, and I want to take the hospitality industry, tourism industry and television station together, so that can not only increase the hotels income, also can promote Guizhou tourist attractions, but also can stimulate the development of the tourism industry in Guizhou.Interview record1. Whats your harvest from this work experience?My theoretical knowledge in school has been further deepened and enhanced, and the service ability and interpersonal relationship has also been improved. Here, I make friends, also learned how to get along with leadership and guests. For example, when a guest disturb others to drinking, standing beside I went over to smile said to her: hello! I can help you relieve fatigue by means of massage! Are you willing to give me this chance?She smiled and said: Thank you so much! My service on this side of the other guests, while by massage to accompany her chat until the other members packed hall, the manager let me find him. To my surprise, the manager as other waiters face said I do very well, also let other people learn my way! Through this experience, I learned to apply with my smile and skills to deal with what happened in the company. After that, there were some new staff who came to talk to me about their problems in the service process,2. What do you like to share from this work experience?In the course of practice, I think a sincere smile more, see more, ask more, watch more, think more is very important. for example, I put the dishes on the wrong table, At this time, a customer loudly scold me. I bowed and smiled to make an apology. And promised to give them a new dish. At this time, another customer said to me: It doesnt matter, you gave us a new set of good, Seeing your smile I knew you are a trainee, we dont want to embarrass you. I apologize to them with a smile, and then I put a plate of new food on the guests table.3. For you , whats the most unforgettable in this work experience?My most memorable experience in work is my ba