某集团质量管理系统(英文版)(ppt 60页).ppt

Level2Material ElitegroupComputerSystemsQualitySystemintroduction November2002 TableofContents QualityPolicyQualityStrategyQualitySystem DesignQA SupplierQA ProcessQA CustomerServiceQA QualityOrganizationTrainingSystemTraceabilitySystem SFCS EngineeringChangeSystemQualityReport ImprovementPlan QualityPolicy ECSQualityPolicy 1Customerssettherequirement 2PreventionEachemployeetakesresponsibilityfortheirownworkFocusonanticipatingpotentialproblemsandpreventingthemPreventionimprovesECS sabilitytogetthingsrightfirsttime everytime 3ContinuousimprovementFocusonasking why TracingrootcauseofproblemEstablishingmethodtopreventrecurrence 4RevolutionContinuousimprovement evolutionChange newprocesses reengineering revolution ECSTotalQualityAssurance Qualitypolicy Preventionandcontinuousimprovement A systemDFM DFTNPIEMI Safetytest VendorsurveyQAsystemauditVendorperformanceassessmentCustomercomplaintoperationreview IQCIPQCOQCCQC reliability compatibilitytest CustomercomplaintsDOA RMAFA CAREscalationprocessTechnicalsupportMaterialbuffermanagement ECSandConglomerate s2003QualityTargets ProcessQA Improvequality createaddedvalueQS9000CertificationSFCSECN300 ManpowerMBscrap1 5 IQC91 OQC 1 600DPPM CustomersatisfactionCustomersatisfaction100 ReducecustomerdissatisfactionCustomercomplaintprocessiontime 3daysFA CAROperation 5daysDOA 4 000DPPMRMA 2 0 includeNDF RMA 1 5 Verified RMAearlywarningsystem CSQA QualityStrategy QualityStrategyPillars AdvancedQualityPlanningFactoryPreventionOptimization ContinuousImprovementReaction RecoveryThefirst2portionsareundertakenprimarilywiththefactoryproductiondepartmentasaninternalcustomerinmind Thelast2portionsareundertakenwiththeendcustomersinmind Strategies ProductLifeCycleview Strategy 2MinimizeIntroFailureRate Intro R D Purchasing ProductionRamp AQPActivitiesStrategy 1 FMEANPIControlgates Time Present Competition Future Strategy 3EarlyProcessOptimizationduringMP DOE SPC CLCA otherCIPs Strategy 4QualityEscalation externalfailures Detect contain recovery InherentQualityVendorQA CustomerPerceivedFailureRate ADVANCEDQUALITYPLANNING FACTORYPREVENTION OPTIMIZATION CONTINUOUSIMPROVEMENT REACTION RECOVERY DevelopmentofQualityStrategy DecreasingProductionCost IncreasingProfitability IncreasingCompetitiveness QualityPreventionPlan PreventionandContinuousImprovement QCQATQMRe EngineeringTOC DevelopmentofQualityStrategy CostofQualityFailure 1 Appraisal Productiontesting Inspection IQC IPQC OQC 2 InternalFailures TroubleShooting Scrap Lost Rework 3 ExternalFailures FA CAR DOA RMA HighQuality BestPrice GoodService MoreFlexible CostofQualityPrevention 1 NPI 2 QVLManagement 3 VendorRatingSystem 4 SFIS 5 SubcontractorSupportingSystem 6 FieldAnalysisEngineering 7 EmployeeTraining 還沒有制度 建立制度已經有制度 落實制度StandardizationSimplificationComputerization 2003ECSM BQualityStrategy AdvancedDesignQualityManagementforNPI2 SupplierJITDelivery3 OptimizationofShopfloorcontrolsystem Sub Con Integration4 ReducetheNoiseofCustomerdissatisfaction QualitySystem BeaconConfidential SimplifiedQualityAssuranceSystem Objective ControlMethod Activity Development Parts Supplier Manufacturing Shipping SVC Proto Assy Run In Inspection Shipping SVC Pilot Pre Pro Sourcing Approval Inspection E S DesignVerification SupplierQualityManagement ProcessQualification CustomerSatisfaction VerificationateachdesignstageDesignReviewPartsQualification SPCSupplierQualificationContinuousSupplierImprovement OnGoingReliabilityContinuousQualityImprovementSafety RegulatoryAudit ServicePartsPlanLocalServiceSupportFieldDataAnalysis QualityPlanningReliabilityTestEVTDVTPVT ELP CompatibilityTestParts CommodityQualificationTestDFM DFTCpkVerificationEMIVerification Production Ship HoldProgramAnalysisofFieldQualityFieldTroubleShootingProvideServicePartsParts ProductRMALocalSVCSupport US Europe Asia SouthAmerica ECNControl Follow upPeriodicProcessAuditWeeklyQualityManagementMeetingSafety RegulationF upMonitoring AnalysisofManufacturingDateFAIOutgoingQualityAuditOutofBoxAudit CpkImplementationSupplier SubContractorApprovalPeriodicSupplierAuditQualityContractwithSupplierSupplierControlbyQMSmemberIncomingInspection TotalQualityAssuranceStructure QualityPolicyToproduceourproductsfirsttimerightandconsistentlymeetingandexceedingourcustomerrequirements Inourcompany qualitymeansnotonlyjustsatisfyingourcustomerrequirements butconstantlyimprovingourproductquality Ourcommitmenttoproductqualityimprovementextendsfromthemanagementtoallemployeesinthecompany Sales ServiceQA DesignQA VendorQA ManufacturingQA Focus CustomerSatisfaction CustomerOrientedDesign DefectFreeMaterialSupply WorldClassProcessCapability MainActivities CustomerSatisfactionSurveyCustomerVisitRushOrderLineSiteStockRMA ReliabilityTestDesignEvaluationProductManagementTechnologyBreakthrough IQCSupplierPartnershipProgramSupplierAuditSupplierPerformanceEvaluations QASystemRefineFMEAApplicationD O E ApplicationSPCManufacturingAudit QualityAssuranceFramework IQCRawMaterial OQC OEMSite Distribution FinalQA ProcessQA IQC Reliabilitytest SQASemiF G DatebaseFeedback IncomingInspectionVendorSupport AuditVendorRatingSystemDocktoStockControl SemiF GIQCSubcontractorSupport AuditSKDSubcontractorTraining RovingESDECNControlProcess PartsAbnormalControlPurge ReworkControlMVTMeetingNewModel VersionTransferNon conformingcontrolShopFloorSystem OQCInspectionPalletRejectFollow upOutofBoxAuditShippingInspectionCustomerComplaintFeedbackCKD ProductDesign ECS sQASYSTEM Manufacturing CustomerComplaint Customer Customer NewProductIntroduction SupplierQualityManagement ProductionEngineeringCenter ECSQualityManagementSystemsDesignQualitySupportSupplierQualityManagementSupportManufacturingQualitySupportCLCAforCustomerComplaint ECSSupportSystems CustomerDataReporting TrainingQualityAssessment Audit ChangeManagementProductRegulations Safety DocumentationControlCustomerComplaintHandling DOA RMAOperation AdvancedDesignQualityManagement NPI NewProductIntroduction ComponentEngineering Qualification Verification Prevention PreventRecurrenceofCustomerComplaint BuildupTestPlan ProcedureReviewA3 A4ProductPilotRunEngineeringReview ReduceECNReleaseQuantity BuildupPartsSpecificationandCheckListReviewPartsSpecification VendorTesting QualityEngineeringDept SupplierJITDelivery Auditthequalifiedsuppliers subcontractorssoastoapprovetheirqualitysystemandproductqualitymatchingECSrequirements DevelopSupplierQualityManagementSystemsoastoachievethetargetofJITdelivery Ratingthesuppliersandsubcontractors qualityandsupportthemtoimproveprocessyieldrate Improvequalifiedsuppliersandsubcontractors productqualitybyperiodicauditandconsultation SupplierQualityManagementDept JITDelivery FrameworkofManufacturingQualityAssuranceSystem NativeSuppliers Manufacturing OngoingReliability CompatibilityTest IPQC OQC OEMSites End users Distributors X X X CustomerService RMA SFCS Cross enterpriseOperation 2003 Q3 MANUFACTURINGBLACKBOX CONTINUOUSIMPROVEMENTQualityEscalationQualityImprovementProgramsRegularCustomerReviewForums QUALIYSUPPORTSQualityAuditCorrective preventiveactionDocConsystemCalibrationsystemTraining FACTORYQUALITYSYSTEM START UP NPINPIChecklistDFM DFTProductTrainingPostMortemAnalysisProductionReleaseCriteria CUSTOMER PROCESSCONTROLSSPC PVSPCS QANESD SFCSYieldtrigger INCOMINGAQLMRBVFARVCAR OQMAQLVOQAFOQA INPUT OUTPUT CustomerComplaintOperationResponsein24hrs PreliminaryFA CARin3workdays FinalizedFA CARin5workdays QualityIssuesEscalation CloseLoopCorrectiveAction TechnicalSupport In countryRepairTraining DuplicatetheFailureModeFindouttheRootCauseE Support CustomerServiceQualityAssurance QualityOrganization ECSTaipei Organization Function QD PartApproval NewProductVerification FailureAnalysis Verification Suppliermanagement InternalAudit CustomerIssueTracingandManagement CustomerWindow CustomerSatisfaction ReleaseFA EightDReport 零件承認 NewProductVerification 不良分析及驗證 CustomerSatisfaction CustomerWindow CustomerIssueTracingandManagement InternalAudit Suppliermanagement PartApproval FailureAnalysis Verification ReleaseFA EightDReport PEC QualityRelatedDepartmentofECSM ECSChina PEC QD QD TSD TMD TMD TMD TMD Note QualitypolicyandplanningareestablishedbyECSTaipei ThecustomerserviceaffairsofOEM GlobalareinchargeofECSTaipei ThecustomerserviceaffairsofChinaSIareinchargeofECSM The redcolorarrowhead standsfortheaffairswhichcommandedbyECSTaipei The bluecolorarrowhead standsfortheaffairswhicharecorrelatedtheECSTaipeiwithECSM ChinaSI OEM Global QA OrganizationalChart QualityDivision RMA QE CSD Organization TrainingSystem TypesofTraining SkillstrainingTouch upsoldering BGArepair rework machineoperation alignment etc SupervisorytrainingProductivity CTR TraintheOperators 5S QCCfacilitator etcTeamworktrainingQCC TeamProblemSolving Crossfunctionalprojects etcSpecialknowledgetrainingDFM SMT WaveSoldering PCB FMEA D O E SolderFailureAnalysis etcManagementtrainingQualitydirection staffstrategy managingbreakthrough etcLanguagetrainingEnglish Japanese etc Others Presentationtraining OJT TPM TQM etc QualityImprovementActivities Education Encourageemployeestogethigherdegreebyofferingscholarship ProductandProcessTraining Forumandlecture OperatorCertification Recruitandsystemtraining ManagementTraining TeamTraining 5S TQM QCC CapabilityTrainingforQuality Manager Supervisor GroupLeader Engineer Operator QualityLeadershipProgram ManagementSPC TQM SPC 5S ESD D O E SPC DesignGuide SMTproblemlog F Tproblemlog SPC 5S ESD PositionTraining Manager Supervisor GroupLeader All TheRoleHRManagementfortheNon HRSupervisor TheRoleHowtoBuildTeamConcept ForemanLeadership Howtodo OntheJobTraining OntheJobTraining Education TrainingSystem CertificationProgram Purpose Improveoperator sskillandguaranteequalityRange AllMFG directoperatorsResp MFG majorresponserandcooperatewithHR ENGandPEMFlow FunctionSelected Certification Registration NextSkillTraining SkillTraining NO ScientialTrainingforQuality CapabilityTrainingforQuality TraceabilitySystem SFCS SFCS Architecture SFCSSystem PartsVerificationModule MaterialandTrackingModule SMTModule DIP TestModule PackingModule ShippingModule MaterialandTrackingModule PMCModule DownloadMOInformationfromERPSystem UploadtoERPSystem DownloadShippingInformationfrom ManufactureControlModule ERPSystem DataTrackingMethod ReportandWebFunction WebServer DBServer LAN Plant Internet Manufacture ReportModule SMOModule PackingStation RepairStation ShippingStation WebModule WebModule PartsVerificationModule MaterialandTrackingModule SFCS Reporttype GenerateAnalysisReportwithNGandRepairreasons SFCS ShowFactoryProductivity YieldRate QualityStatus ShowQualityStatus Repair Top12NGsStatus MonitorProductionStatus WIPStatus HistoryStatus TraceProductionInformation EngineeringChangeSystem ECR ECNFlowchart RDCorrelativeRDProductionProductionInitiatorDataCenterPMDepartmentEngineerPECQAControlDept ECR Reviewbycorrelativedept ECN TomodifyBOM ECNRelease ECNdisposesheet oradvicesheet ECRNO Checked OK OK Close NG ReleaseDocument M O Rework Inspection NG Toturntowarehouse NG OK ECRConclusion OK NG EngineeringChangeFlowChart ExternalRequest InternalRequest Customer Supplier Sales AM Purchasing Factory PE PM R DDepartment SolutionSubmittedasECR PM PE Sales AM Customer ECN DCC OK PM RMA Factory PE Sales AM ProductManager Purchasing NO AlertPhase ECRReleased InvestigativePhase ECRApprovalPhase ECImplementationPhase ECNReleased ECNDistributionPhase Legend 1 ECR EngineeringChangeRequest 2 ECN EngineeringChangeNotice 3 CRB ChangeReviewBoard 4 DCC DocumentControlCenter 5 PE ProductionEngineering QA QualityReport ImprovementPlan 5S ISO9000 QC7Tools ControlChart ProcessControlImprovement ContinuousImprovement VendorSurvey NPI KPI VendorPerformanceAssessment ISO14001 TQM QS9000 3C FMEAImplement SPCforerunnerprogram SolderabilityImprovementproject Inspection analyzingequipmentenhancement QualityImprovementRoadmap 1998 2003 DPM 15000 10000 5000 2500 0 1998 1999 2000 2001 2002 2003 Yearly 12000ppm8000ppm5000ppm2500ppm1600ppm 1600 3000DPPM SolderabilityImprovementproject FMEAImplement QualityTraining QS9000 3C Soldertech I TQM NPI ConductOraclesystemtosupplychain Qualityengineeringforsystemproduct 2500DPPM QS9000 3CImplement FMEAImplement Inspection analyzingequipmentenhancement SPCforerunnerprogram QualityTraining FMEA Soldertech II TQM NPI SPC SQEfunctionenhancement 1900DPPM QS9000 3Ccertification SPCforerunnerprogram QualityTraining SPC PFP 2200DPPM QS9000 3CImplement FMEAImplement SPCforerunnerprogram QualityTraining QualityCost SPC DPM 3000 2500 1000 0 Year 20024Q 20031Q 2Q 3Q 4Q Yearly 2003QualityImprovementRoadmap 2000 1600DPPM QS9000 3Ccertification SPCforerunnerprogram QualityTraining SPC PFP IQCBatchDefectRate2 IQCQualityLevel2000DPPMOQCBatchDefectRate9 OQCQualityLevel M B 1600DPPMOQCQualityLevel Barebone 1600DPPMOQCQualityLevel DeskNote 5000DPPMOQCQualityLevel System 5000DPPMCQCDefectRate1 5 CustomerComplain7pcs M QualityGoal QualityRecord Example QualityContactWindow QualityContactWindow BackUpMaterial Build ElitegroupComputerSystems asapronounofhighqualitystandardinITfield ExcellentQuality tobethespiritofECScultureinordertobuildaworldclassqualitysystemwithuncontroversialcustomersatisfaction VisionofECSQualitySystem StrategyofECSQuality PromoteQualityManagementSystemPhaseinScientificQualitySystemIntegrateMFGSiteQualitySystemCoordinateQualityEducationEstablishaContinualImprovementMechanismforQuality ECSQualityOrganization MissionStatement Procedureestablish finetune integration Continualimprovement QualityEducationCustomerservice RMA servingaftersold websiteonlinesupport Consulting Improvinginprocessquality ProcessstandardizationKPI keyperformanceindicesforquality QIT qualityimprovementteam QIS qualityinformationsystem QTS qualitytrackingsystem SupplierqualityimprovementprogramEvaluationPeriodreview auditQVL QPLESQER ECSsupplierqualityengineerrepresentative AdvancedQualityPlanning Focusistoaddressmanufacturingrisksandworktoeliminate containaheadoffactoryproductionActivitiesProductionQualifications EVT DVTgatesDesignguidelines checklistNewsupplier componentqualifications selectionDFXForums Designreviewparticipa