GM 1927-03_SQ_SOR质量要求.doc

Supplier Quality Statement of Requirements1. Supplier Quality Base Requirements: 供应商质量基本要求 This document is intended to be used in conjunction with and is in addition to the GM General Standard Terms and Conditions.该文件被视为GM的一般标准条款，以及标准条款的额外补充。 All suppliers are expected to supply parts to General Motors with zero defects. Parts shall meet all engineering specifications and function with no abnormalities according to intent。所有供应商的供货应当是零缺陷的。零件必需符合工程以及性能要求。 Funding is to be identified in the initial quote and subsequent quotes to reflect error occurrence detection (poka yoke, error proofing devices, etc) and defect outflow prevention to customers. Controls implemented at a later date are the financial responsibility of the supplier.为了阻止缺陷外流给客户或因需要防错而产生了额外费用，该费用应当在最开始的报价或之后的几轮报价中反映出来。后续控制所产生的费用应当由供应商自己承担。2. ISO/TS 16949 - Quality System Requirements:质量体系要求： All providers of a) production materials, b) production or service parts, or c) heat treating, plating, painting or other finishing services directly to General Motors must be certified to ISO/TS 16949 by a Certification Body (CB) recognized by the International Automotive Task Force (IATF) and have a current certificate available demonstrating compliance to GM supplements.所有与GM有关的原料，配件以及热熔焊，电镀，喷漆或其他加工服务，必须获得认证机构所颁发的TS16949认证并在有效期内。 Effectiveness of the heat treating processes, the plating processes and the coating processes shall be demonstrated using the CQI-9 Heat Treat System Assessment, the CQI-11 Plating System Assessment, and the CQI-12 Coating System Assessment published by the AIAG and as required in the GM Customer Specifics.热处理，电镀，喷漆等特种加工工艺，必须获得AIAG美国汽车工业行动小组发布的CQI-9，CQI-11，CQI-12的评估认可。 Welding and soldering process shall be compliant with CQI-15 Welding System Assessment and CQI-17 Soldering System Assessment published by AIAG.烧焊以及电焊必须符合CQI-15以及CQI-17的评估认可。 Suppliers utilizing outside test facilities must provide evidence that the test facility is accredited per ISO/IEC 17025. The following groups are recognized to assess organizations that accredit Independent test and/or calibration laboratories to ISO/IEC Standard 17025:2005.供应商使用委外的实验室做实验，其实验设备必须符合ISO/IEC17025标准，以下的几个组织是认可清单内的： National Cooperation for Laboratory Accreditation (website at /)Note: NACLA does not require its member organizations to sign an MRA for recognition.全球实验室认可合作组织，网址： International Laboratory Accreditation Cooperation (website at )Note: The ILAC organizations are signers of Mutual Recognition Arrangements (MRAs) which may preclude them from accepting non-MRA signatory assessments. The MRA signatories do have procedures that may allow acceptance of assessments conducted by other organizations. GM encourages the utilization of these procedures. Specific concerns should be directed to the appropriate MRA. 全球实验室认可合作组织，网址： Suppliers not certified to ISO/TS 16949, or those suppliers constructing or purchasing facilities to manufacture the parts being quoted, must include a defined certification attainment plan with their quote for further consideration.供应商没有拿到ISO/TS16949认可的，或者供应商制造或者采购的设备没有获得认可的，为长远考虑，他们必须在报价时附上一个体系认可计划。3. China Compulsory Certification (CCC) Supplier Requirements:CCC认证要求It is the suppliers responsibility to contact China Quality Certificate Centre (CQC)for CCC activities and ensure all CCC related parts meet the China Compulsory Certification requirements (reference CNCA-02-063:2005). All saleable parts shall have a CCC marking after proper authorization. The GM math data or parts specific drawing general notes will have “Part Must Be China Compulsory Certification Compliant”. Supplier shall update and maintain their specific duns code to the CCC China Compulsory Certification requirements in GQTS (Global Quality Tracking System) Supplier Certification. A copy of the certificate for the part should be sent to GM Engineering before PPAP or when saleable status is attained also email to SQ_C (must include the duns code). Web-site: /english/index.htm 供应商承担CCC强制性认证责任，所有的零件不需满足CCC认证。4. General Motors Procedures and Reference Documents: 通用程序以及参考手册Suppliers are to adhere to the requirements contained in the following documents.PROCEDUREDOCUMENTAdvanced Product Quality Planning & Control Plan Reference Manual 产品先期策划与控制计划AIAG ManualFundamental Statistical Process Control (SPC) Reference Manual 统计过程分析AIAG ManualMeasurement Systems Analysis (MSA) Reference Manual 测量系统分析AIAG ManualFailure Mode and Effects Analysis (FMEA) Reference Manual 潜在失效模式分析AIAG ManualProduction Part Approval Process (PPAP) Manual 生产件批准程序AIAG ManualCQI-9, CQI-11, CQI-12, CQI-15, CQI-17 Special Process Assessments AIAG GP-5 Supplier Quality Processes and Measurements Procedure 供应商质量过程与测量方法GM1746GP-8 Continuous Improvement Procedure 持续改进系统GM1747GP-10 Evaluation and Accreditation of Supplier Test Facilities (Reference Only)供应商实验设备认可与评估GM1796GP-12 Early Production Containment 早期生产遏制GM1920Fixture Standards For Suppliers of Production Material检具开发标准GM1925GM Global Supplier Quality Manual GM全球供应商质量手册GM1927GM Global Supplier Quality Manual Suffixed Documents全球供应商质量手册-后缀GM1927-xxPart-Specific SOR 特定零件SORGM1927-03a-Name Process Audits 过程审核GM1927-16a-NameQuality Systems Basics (QSB) Audit 质量体系基础审核GM1927-30GM Global Greenfield Development Assessment Process 新建厂房评估程序GM1927-31GP-9 Run Rate Capacity Workbook & Procedure (GMSP Procedures & Forms)按节拍生产GM1927-35Quality Systems Basics (QSB) Workshop质量体系基础研讨会GM1927-36Key Characteristics Designation System (KCDS) 关键特性制定系统GMW15049GM Seat Appearance Development GuideGM SupplyPowerInjection Mold Tool Standards 注塑模具标准GMW15850Vendor Tooling Standards for Stamping Dies (VTSSD)GMSP Mfg LibraryGlobal Vendor Assembly Tool Design & Construction Specifications (GVATDCS1)GMSP Mfg LibraryCustomer Care & Aftersales Specific: GCA标准Shipping and Delivery Performance Requirements “SPO Ship Direct SOR” 海运以及货运交货要求GMSP Matl LibraryPackaging and Labeling Requirements AC Delco and Accessories 包装以及标签要求GMSP Matl Library5. Quality Planning Requirements:质量计划要求： APQP: Suppliers must use an advanced product quality planning process that follows the GM APQP Project Plan (GM1927-1) that ensures production readiness with parts that meet 100% of the products specifications.按照APQP开发流程同步GM APQP项目开发，确保产品100%满足产品技术要求。 Operator Training: Training plan must address new operators and current operators performing new functions. Training status should be displayed in the area of the manufacturing process. (Refer to QSB Strategies)培训计划必须包含新老操作工的培训情况，培训应当在生产现场进行。明确上岗需具备的能力，以及新上岗所需的培训时间。 Error Proofing: Suppliers shall implement error-proofing strategies for the control of materials, processes and labeling for all products provided to GM. Supplier shall implement error proofing techniques to ensure that mistakes are detected and corrected before becoming a defect (i.e. make it impossible to produce defective items even if an error occurs). Implementation of error proofing is to be measured by “% Error Proofed.” % Error Proofed is the percent of total steps in the manufacturing process which have been adequately error proofed. The supplier must error proof to a level where it is not possible to ship defective products to GM. (Refer to QSB Strategies)供应商必须实施对材料，过程，标签，零件等的防错策略，确保错误在发生之前被探测以及纠正。供应商必须达到一个不可能错误的等级（参考QSB策略） Traceability: A Traceability scheme shall be developed in accordance with regional and divisional requirements. Traceability scheme may include manufacturing date code and lot control. Items to be traced shall be determined in during the APQP process. (Refer to QSB Strategies)根据内部以及外部制定一个可追朔性计划，包含制造日期以及批量控制。可追朔内容在APQP中体现。（参考QSB策略） Verification of Customer Used Features: Customer-used part features (examples: fit, form, function, mating surfaces, etc.) shall be incorporated in the PFMEA, process control plan, layered audits, and error/mistake proofing. Additional items to be checked shall be defined during the APQP process. These features should be verified at a frequency of 100%. An AQC (Attribute Quality Characteristic) symbol should be used on the drawing to specify these characteristics. (Refer to QSB Strategies)顾客使用特种（例如匹配，形状，功能，装配等）应当体现在PFMEA，控制计划，分层审核以及防错措施里。这些特征应当被100%检验。AQC符号应当在图纸中标明。（参考QSB策略） Inspection Fixtures and Gages Requirements: 检测设备以及检具的要求： Supplier to assume the gage construction orientates the part in vehicle position unless Supplier Quality approves a deviation.供应商需确保检具的制造基准与零件装车状态一致，除非SQE同意偏差。 All customer monitored APQP parts shall have gage designs approved by the Supplier Quality Engineer or the appropriate customer gage approval group prior to the start of fixture construction (for your regional requirements, contact your supplier quality engineer). Gage designs shall incorporate approved GD&T datum schemes and gages/fixtures must be capable to dimensionally evaluate parts.检具制造以前检具的设计需得到检具工程师以及SQE的批准，检具设计应当符合GD&T图纸对基准的要求，并具备检测全尺寸的能力。 Supplier shall have product checking fixtures for sub-datum and openings where assembly plant or sequencer/sub assembler will install something that impacts a final vehicle specification (e.g. trim plates, extension panel, grilles, glove box door, etc.).应当具备检测子基准的能力，一些开口特征需要与其他零件互配的。 Supplier shall have the ability to check a completed assembly. Sub-contractors shall also have the ability to check component parts. Any cubing or build fixture shall have the ability to demonstrate fit to adjoining parts and attachments.检具需具备检测总成零件的能力，分供方也应具备检测分零件的能力。应具备模拟块检测对手件的能力。 Appropriate functional testing and final inspection to ensure product performs as designed under actual vehicle conditions.适当的功能检测以及最终检测来确保产品符合设计和装车要求。 Supplier shall ensure that fixtures are procured in a timely manner to meet major program benchmarks (i.e. first shots, GP-11, PPQP (Preproduction Part Quality Process) PPO (Pre-Production Operations) Build Shop events, Functional evaluations, and PPAP.) Supplier shall, at a minimum, have a CMM (coordinate measurement machine) holding fixture available for the inspection of first parts off prototype and production tooling.供应商许确保检具及时的应用在关键的时间节点上（例如首样，GP11，PPQP，功能评估，PPAP），供应商应用三坐标检测第一个软模样件或者第一个硬模样件。 Part Specific SOR GM1927-3a: 特定零件SOR Supplier must comply with all requirements of the Part-Specific SOR when applicable. Compliance to the Part-Specific SOR is required for PPAP full approval. Any permanent deviation to a Part-Specific SOR must be authorized by the Supplier Quality Director.供应商需完全满足特定零件SOR的要求，这也是FULL PPAP的要求。任何的偏差必须得到GM SQE总监的批准。 For any Creativity Team / SMT that supplies a module with electrical or electronic content, in addition to the Part Specific SOR GM1927-3a dedicated to the sourced parts Commodity, the supplier must also comply also to the GM1927-3a Electrical Systems Components (Radio-Display_Speakers-Amplifiers_Vehicle-Information-Display_Electronic-Modules_Switches_Integrated-Center-Stacks_HVAC-Front Rear Controls).pdf. Supplier must sign it and its Lessons Learned must be implemented in the product and the manufacturing process.一些开发小组，供应整个电子模块的，供应商除了要满足特定零件SOR外，还需签字并将整个经验总结应用到产品开发和制造上。 Quality Systems Basic Requirements: 质量体系基础要求： At the Technical Review during the General Motors Sourcing Process, the supplier must provide documentation that shows the supplier currently meets General Motors Quality System Basic (QSB) requirements; or, formally commitments to have processes, procedures and controls in place that meet QSB requirements by the Programs Supplier Gate Review #3 if awarded the business. 在投标阶段，供应商必须提供TR技术分析，证明其符合通用汽车的QSB质量体系基础要求。或正式的承诺具体的过程，方法，控制手段去达成QSB要求，在质量阀#3开阀之前。The required documentation shall include:要求的文件需包含： Supplier currently meets the QSB requirements:供应商目前符合QSB要求的状态：- A copy of the most recent (Passed) QSB audit performed. 最近通过QSB审核的复印件- Plan and attainment of (Passed) status of QSB version March 2009. QSB 2009版，计划与目标达成状态- GM SQ will track those suppliers that have (Passed) QSB in GQTS (2009) / Creativity Team Bid list (Planned 2010)。GM SQE将在GQTS上追朔这些供应商是否通过了QSB审核/供应商投标清单。 A new supplier or a supplier that doesnt meet QSB requirements:新供应商或供应商没有符合QSB标准： A formal action plan, including timing, signed by the suppliers senior leadership to implement the QSB elements into the suppliers processes, procedures and controls by APQP Gate 3.一个正式的行动计划，包含时间计划，由供应商总经理签字，以确保其有能力符合QSB要求，在APQP质量阀3之前。6. Quality Control Requirements:质量控制要求： Layered Audits: 分层审核A documented layered audit plan shall exist with a minimum frequency of once per shift or as agreed per the GM SQE. Non-conformities shall be addressed immediately and corrective action shall be documented. Audit plan shall include multiple levels of management. Site leadership shall conduct and verify compliance to the documented plan. (Refer to QSB Strategies)分层审核，每班一次。不符合项需出具行动计划，审核计划需包含多个管理层。 Containment: 政策All non-conforming and suspect material must be controlled. Method must be clearly defined. Visual controls should be implemented. All non-conforming material must be segregated and identified. GP12 shall be implemented during launch. Upon request of GM, additional levels of proactive containment may be required. When a problem is reported it is expected that all suppliers implement effective and immediate containment and comply fully with GP-5 requirements otherwise controlled shipping may result. (Refer to QSB Strategies)不符合项以及可疑物料必须得到控制，控制方法，探测方法清晰定义，不符合材料必须隔离并标识，GP12必须实施，如果GM有要求，前瞻性的措施也应当实施。当一个问题报告了，就说明该问题已得到有效控制，符合GP5的要求，再发生缺陷，将导致受控发运。 Quality Performance Metrics:质量指数 Each Suppliers Senior Management shall commit to maintain and continuously improve quality. GQTS (Global Quality Tracking System) monitors performance data for PPM, PRRs, Controlled Shipping Level I and II, Major Assembly Plant Disruptions, ISO/TS16949 and ISO14001 Certifications. Suppliers shall monitor their quality performance, on-line, through GQTS. (Refer to QSB Strategies)每个供应商质量负责人必须致力于保证并持续改进产品质量，在GQTS上在线监视PPM值，PRR，受控发运等级，关键总成零件突发事件，ISO/TS16949，ISO14001 证书等。 Production Quality: 产品质量All suppliers are required to have effective manufacturing practices and procedures to ensure a continuous flow of defect free parts into GM production facilities. (Refer to QSB Strategies)所有供应商需确保具备一个经实践证明的，安全可靠的生产物流线路，来确保没有缺陷样品发送到GM造车工厂。 Current Product Improvement Process (CPIP): 在产零件改进程序Suppliers shall actively participate in the timely resolution of problems identified by GMs CPIP. Suppliers shall provide appropriate corrective action documentation and project status updates as requested. (Refer to QSB Strategies)供应商应积极参加GM的CPIP活动，并提供适当的行动计划，更新，以满足要求。7. Capacity Planning and Manufacturing System Requirements:产能规划以及制造系统要求 Supplier shall have the ability to design and install adequate capacity to meet the daily contract requirements in one production day while operating under normal operating conditions and under total customer load.供应商必须设计并安装足够的产能去满足每天的合同产量以及最大的顾客需求量。 Supplier must comply with all requirements of GP9 Run at Rate process including completion of the GM1927-35 run at rate workbook.供应商必须满足GP9审核的要求，并完成GM1927-35工作表。 Suppliers are required to demonstrate their ability to meet GM contractual requirements through both system capacity analysis (Shared Capacity Sheets, Manufacturing System Capacity Estimate) and actual RR production to verify accuracy of the analysis.供应商必须有能力证明其完全满足GM的合同要求量，通过产能分析及制造系统分析以及重复再现性生产去验证该产能的准确性。 Supplier shall confirm in writing that all subcontractors supplying parts or services meet all quality and contractual requirements for the manufacturing of the GM contracted components to the GM Tier 1 or VAA/Sequencing.GM的一级供应商需书面确认其分供方的的产品质量，产能等满足GM的生产要求。8. GM-Specific PPAP Requirements:GM PPAP要求 Compliance with International Material Data System (IMDS) is required for approved PPAP status.IMDS需得到批准 “GM3660 Commodity Validation Sign-Off” is required for approved PPAP status when supplier is responsible for validation. GM3660需得到批准 Compliance with GMW15862 “Bar Code Content, Format, and Label Requirements for Part Identification, Verification, and Traceability” is required when applicable. CG2503 “Bar Code Label Validation Content and Format Form” is required for approved PPAP status for all new PNs when a 2-dimensional bar code is specified on the part drawing (effective September 1st, 2011).条形码以及二维码符合要求 GM1411 PPAP Worksheet is required when submitting for less than approved PPAP status (non-saleable or saleable status).GM1411 PPAP 工作表提交，如果不能完全满足PPAP状态 Refer to “GM Specific Instructions for PPAP 4th Edition” for more information (included in TS16949 Customer Specifics document located at AIAG website). GM PPAP 第4版的要求 These requirements are in addition to the standard AIAG PPAP requirements. 这些要求是AIAG PPAP之外的特殊要求9. Advance Problem Solving Requirements: 高级问题解决要求Suppliers are required to demonstrate their capability to solve complex problems using advanced problem solving techniques such as the “Red X” system at GM. (Refer to QSB Strategies) 供应商需证明其具备解决复杂问题的能力，使用高级问题解决技巧例如“RED X”系统（参考QSB策略）10. Production Support Requirements:生产支持要求 On-Site support during pre-production and launch: 试生产以及前期造车在线支持Upon request of SQ or GM Plant, Supplier will provide on-site support during all pre-production build phases and production launch activities. 按照SQE或者GM工厂的要求，前期造车许安排在线服务人员。 Supplier contacts for all shifts: 每个班次供应商联系人Supplier shall designate a specific supplier representative that will support each of the GM Plants shifts. At a minimum the supplier designate should have the responsibility to:供应商许指定在线服务人员，对应GM工程的每个班次，许承担以下职责： Implement immediate countermeasure to contain discrepant parts and to confirm that defective p