接待英语口语课件.doc

接待客户常用口语Welcoming On behalf of , Im very glad to welcome you here. Its a pleasure to see you here. Welcome to Thank you for coming all this way. 感谢您远道而来。Self Introduction Please let me introduce myself. Im正式 May I introduce myself? Im相对正式 Its a pleasure to make your acquaintance.（古典，优雅，但一般场合用不上） My name is一般不用，直接Im比较地道 How do you do? （英式） /How are you doing? （美式，较常用）Im Hello, I am , an Intl salesman of. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you. Do you remember me? from Marketing Department of . We met several years ago. Third-party Introduction Its my pleasure to introduce you to 正式 Id like to introduce you to 相对正式 A, let me introduce you to 普通，轻松 A, Id like you to meet 普通，轻松 This is Hes in charge of He looks after Hes our Director/Manager.Greetings初次见面 How do you do? Very nice to meet you. Its nice to have you here. (If Im not mistaken, you must be from .)遇到熟人 好久不见： Great to see you again. Long time no see. Havent seen you for ages/some time.熟人之间的问候： How have you been? Hey, man. Hows it going? How are you getting on/making out? Whats up?正面回答（很好） Quite well/Pretty good/All right, thank you! Im doing great/good. How about you? Couldnt be better! What about you?一般回答（一般） Not too bad, thanks. Same as ever. Nothing in particular. 反面回答（不好） Just so-so.马马虎虎。 Nothing much.不怎么好。 Bearing up, bearing up.马马虎虎。 Surviving, thanks.凑合，谢谢。交换名片(确认名字) Here is my business card. / May I give you my business card? May I have your business card? / Could you give me your business card? I am sorry. I cant recall your name. / Could you tell me how to pronounce your name again? I am sorry. I have forgotten how to pronounce your name. How do I address you? 怎么称呼您机场接客 Excuse me; are you from the.? Im Im from the Company. Im here to meet you. Mr. asked me to come here in his place to pick you up. （某人让我代他来接你）帮忙拿行李： Do you need to get back your baggage? Let me help you with your luggage. May I help you with one of your bags?上车之前问一句（如上厕所之类）： Is there anything you would like to do before we go to the hotel? 车接送： We have a car over there to take you to you hotel. Did you have a nice trip? Our car is out in the parking lot. Theres a car waiting for you, so please come this way. Pls get in the back seat.宾馆 Would you like to go to your hotel to rest and have a shower, or go to our company first? We have reserved/booked a room for you at . Hotel. This is the hotel where youre going to stay. Shall we go to the reception desk (front desk) and check in? Your room is on the top floor, facing the garden. How do you like this suite? If you encounter any inconvenience, pls do not hesitate to let me know. You must be tired after such a long flight. Have a good rest.小聊 关注气色 You appear well this morning. Youre in very good looks. Youre looking really good. You dont look yourself.（看起来有点反常，不对劲） You have been off color recently.（be off color：气色不好，面色不好）Travel Hows your flight? You must be exhausted/ I bet youre tired. How do you like our city? Is this your first visit to? Did you have a good trip? I hope you enjoy your stay here.Weather Its a beautiful day, isnt it? Finally weve gotten a beautiful day. Its lovely/sunny/warm/cold. How do you find our weather? It was dismal（阴沉）/cloudy/cold/damp/wet/stormy/windy.Schedule Here is a schedule weve prepared. I hope its suitable for you. Im wondering whether you like this plan. You can change it if you want.Sample Dialogue AA: Hey, man. Long time no see. Hows it going?B: Pretty good/Not too bad. Thank you! How about you?A: Same as ever! Id like to introduce you to our manager, John Smith.B: Nice to meet you, John. I have been looking forward to seeing you in person.C: Nice to meet you too, Jack. Would you mind exchanging your business card with me?B: Of course. Here you are.C: Thank you. This is mine.Sample Dialogue BA: Mr. Hu, on behalf of TPV, Im very glad to welcome you here. Please let me introduce myself. Im Susan Wang. Nice to meet you.B: Nice to meet you too, Susan.A: May I help you with one of your bags?B: Thank you! Youre so sweet.A: My pleasure. There is a car waiting for you. Pls come this way.A: How was your trip?B: A little tired.A: Sorry to hear that. Anyway, we have reserved a room for you at Hotel. You can have a good rest.B: Thanks!A: So how do you find our weather?B: Its hot. When I left home, it was only ten degrees.A: Yeah, a little, but I heard its going to rain this afternoonB: Great!A: This is the hotel where youre going to stay. Shall we go to the reception desk and check in?B: OK!A: Now everything is OK. If you encounter any inconvenience, pls do not hesitate to let me know. And I will pick you up at 8:00 tomorrow morning in the hotel hall. Is it ok for you?B: Yes, thank you! See you!A: See you!确认话意（当你听不懂或者没听清楚时，不要总说pardon，I beg your pardon？换一种说法更好） Could you say that again, please? Could you repeat that, please? Could you write that down? Could you speak a little more slowly, please? You meanis that right? Do you mean.? Excuse me for interrupting you. 社交招待 Would you like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? Alright, let me make some. Ill be right back. A cup of coffee would be great. Thanks. There are many places where we can eat. How about Cantonese food cuisine（地道）? 如韩国料理：Korean cuisine I would like to invite you for lunch today. Oh, I cant let you pay. It is my treat, you are my guest. May I propose that we break for coffee now? Excuse me. Ill be right back. Excuse me a moment. 约会 May I make an appointment? Id like to arrange a meeting to discuss our new order. Lets fix the time and the place of our meeting. Can we make it a little later? Do you think you could make it Monday afternoon? That would suit me better. Would you please tell me when you are free? Im afraid I have to cancel my