世界500强员工必用的英文E-mail大全02-03 投诉篇.doc

Unit 3 投诉篇1. 航班延误投诉Dear sir or madam,I am writing in regards to the sudden and unannounced cancellation of my reserved flight for July 24 from Denver to Detroit (Confirmation Number: 772WB7; Airline Ticket Number: 0122150942247). Nobody called or emailed me to tell us that this flight was cancelled. I missed an important business meeting with my client as a result. Yes, I was put on a later flight, but imagine my outrage and fury when I walked into the empty conference room three hours behind the scheduled meeting!I want an explanation and compensation for the inconvenience. And calling it “inconvenience” is putting it mildly.John亲爱的先生或女士：我写这封信是为突然而未经通知地取消了7月24日从丹佛到底特律的航班。这次航班的确认号是772WB7，票号是0122150942247。没有人打电话或者发邮件告诉我航班已经取消了。我因此错过了和我客户的一个重要的会议。虽然我乘坐下一班飞机去了，但当我走进会议室时，会议已经结束三个小时了。我需要你们对为我造成的不便给一个解释。用“不便”一词已经是很客气了。约翰Dear John,Thank you for your e-mail regarding the cancellation of flight 1226 which caused you to miss a meeting on July 24. On behalf of our airline, we sincerely apologize that you were not given proper notice of the cancelled flight.I understand the frustration you experienced when your plans were disrupted due to the cancellation of our flight for crew reasons. I am very sorry your travel was adversely affected.Although I am not able to issue a refund on flown travel, I have added 7,500 World Perks bonus miles to your account. You may visit our website to verify these miles have been posted. Please allow three business days for miles to appear.Mr. John, please know that we work very hard to operate every flight as scheduled. Given the opportunity of serving you in the future, I am confident we will meet your expectations.Sincerely,Mr. White亲爱的约翰：很高兴您写信来反映因为取消1226航班使您错过了在7月24日的会议的事。我代表公司就因未及时通知您航班取消道歉。我能够理解您因航班取消而带来的困境。您的计划被打乱了。很抱歉你的旅行计划被我们耽搁了。我不能给您履行退款，我在您的帐户加入了7500里程奖励。希望您在我们的网站上确认。里程奖励在三个工作日里出现。我们已经很努力地安排每个航班。希望以后仍能够为您服务。我相信到时候一定满足你的要求。怀特先生Dear John,I am sorry that our fault causes you a lot of troubles. We will compensate for you according to some clauses. We will not make this thing happen again. Thank you very much for your letter. You can contact with related staff in our company about the compensation. I am sorry for that again. Thank you for your supports. I hope you can take our companys plane in the future.Wish you all the best!Yours sincerelyMr. White亲爱的约翰：很抱歉因为我们工作的失误给您造成了很多麻烦。我们会根据相应条款来赔偿您的损失。在今后的工作中一定不会出现这样的问题。谢谢您给我们来信反映问题。关于赔偿的问题，您可以和我们公司的相关人员联系。再次向您表示抱歉。谢谢您支持我们的工作。希望您以后还能乘坐我们公司的航班。祝好！怀特2. 行李丢失投诉Dear Sir or Madam:This law firm represents passenger Mr. Wu regarding a missing luggage claim. Enclosed please find a notarized copy of the power of attorney as signed by Mr. Wu.Please be advised that Mr. Wu was a passenger in your flight (UA#982) en route from New York City to Beijing on April 16, 2011. On arriving at Beijing International Airport, Mr. Wus luggage, being an olive-green plastic suitcase by the size of approximately 85 cm X 95 cm X 35 cm, could not be found at the Baggage Claim Area and was lost. Mr. Wu duly registered the loss with the airport authority and the local service counter of your airlines. Enclosed please find a copy of the Loss Claim Receipt as registered with and issued by your service counter representative.After more than one month, you have not yet found Mr. Wus suitcase. Enclosed please find a list with receipts of items contained in said suitcase. As you can see, the list includes an IBM laptop computer valued at USD $1299 plus tax, a Sony digital camera priced at USD 399 plus tax, clothing and various personal items valued at roughly USD $2000. The total is USD $3898. Please send a check in this amount payable to Mr. Wu at the address above listed.Please process this claim expeditiously and keep us informed accordingly.Very truly yours,Law Offices of Lee亲爱的先生或女士：本法律事务所代表吴先生来对一只丢失的行李进行理赔。附件中有吴先生的委托书。吴先生乘坐UA#982航班从纽约到北京。在到达北京后，吴先生的一只橄榄绿的行李箱（大约85cmX95cmX35cm）不见了。吴先生和机场相关人员进行了登记。在附件中有一份相关信息的复印件。在一个月之后，你们还是没有找到吴先生的箱子。附件中有一份箱子中物品的清单。这些清单包括IBM电脑（价值1299美元含税）、索尼数码相机（价值399美元含税）和一些私人物品价值2000美元。总的价值是3898美元。请向吴先生支付这些钱。请尽快处理此要求，并通知我们。Lee律师事务所Dear Mr. Li,We have received your requirement claim. We will do as what you have asked as soon as possible. I am sorry that Mr. Wus suitcase was lost on our plane. We have tried our best to find it. But we have not found it now. We contact Mr. Wu, and negotiate with him on related things. After we handle this thing, we will inform you.Wish you work successfully!Yours sincerelyMr. Black亲爱的李先生：我们已经收到你的理赔要求。我们会很快处理这些要求的。很遗憾，吴先生的行李箱在乘坐我们公司的航班时丢失。我们已经尽我们全力去寻找，但还是没有找到。我们已经和吴先生取得联系，并就相关问题进行协商。等我们处理完后，会通知你们相关信息。祝工作顺利！布莱克Dear Mr. Li,I am sorry for Mr. Wus lost suitcase. We arouse many people to find this suitcase. But it has not been found now. We are still looking for it. If we cant find it at last, we will compensate for the loss of Mr. Wu. We will inform related news on time.Wish you all the best!Yours sincerelyMr. Black亲爱的李先生：我们很遗憾吴先生的行李箱丢失。我们动员了很多人力去寻找，但还是没找到。不过我们仍在努力。如果实在不能找到，我们会根据你们的要求做相应的赔偿的。到时候我们会通知你们相关信息。祝好！布莱克3. 汇款延误投诉Dear Sir or Madam,I write this letter to complain that the delay of remittance has brought a lot of trouble for me. I remitted the money on 2nd March, but was informed that the receiver had got the money on 20th March. This brought a lot troubles for him. He could not pay the tuition on time so that he could not able to apply for a room in the university. I hope you can give me an explanation, or I cant explain to him. I dont want to see such a thing like this happen. I am looking forward to your reply.Yours sincerelyJohn亲爱的先生或女士：我写这封信是投诉你们汇款延误给我带来的损失的。我是三月二日汇款的，但到了三月二十日才确认已汇款，这给别人带来了很大的麻烦，使别人没有按时缴纳学费。因此没有能够申请到学校宿舍。希望你们能给我一个说法。否则，我无法向别人交代。希望这样的事情下次不要发生。期待你们的回信。约翰Dear John,I apologize for the delay of remittance on behalf of our bank. The main reason of the delay is that the machine does not work, so that we can not connect to the internet. I hope you can forgive us. We promise that such thing will never happen again. We will compensate you according to the rules.Best wishes to you!Yours sincerelyMr. White亲爱的约翰：我代表我们银行为我们的延迟行为道歉。这次的延误主要是我们这里的机器的故障，导致无法联网。希望你能原谅我们。我们保证以后不会有同样的事情发生。我们会根据相关措施给你一些补偿。祝福你！怀特先生Dear John,I am very sorry that the delay of the remittance brings you a lot of trouble on behalf of our company. We have found out the reason. It caused by one of the staffs, mistakes. We have punished him. We hope you can forgive our mistake. If you have some requirements, please tell us. We will fulfill them as we can do. We apologize again for our mistakes.Wish you work successfully!Yours sincerelyMr. White亲爱的约翰：很抱歉因为我们的延迟给你带来的不便。我们已经查出原因。这是一位员工的疏忽而造成的。我们已经对他进行了相应的惩罚。希望你能原谅我们的失误。你有什么要求，可以提出来，我们会尽力满足。再次为你带来的不便而抱歉。祝你工作顺利！怀特先生4. 宿舍电路故障投诉Dear Sir or Madam,I write this letter to complain the electrical malfunction in our dormitory. Recently, there was no power all the time, which brings us a lot of troubles. Because of this, I have no time to store some important files in time. We have notified you several times, but nobody deal with this problem. I hope you can settle it timely.Yours sincerelySmith亲爱的先生或女士：我写这封信是来向你投诉有关宿舍电路故障的问题。在最近的一段时间里，寝室经常因为故障而断电，给我们的生活带来了极大的不便。例如，停电导致我们电脑中的一些重要文件没有能及时地保存。我们已经多次通知过你们，但一直没有人理睬。希望你们能够及时地解决这个问题。史密斯Dear Smith,I am so sorry that our negligenc