酒店餐饮服务英语培训.ppt

2020 3 9 1 FoodandBeverageService 2020 3 9 2 欢迎和问候语 Goodmorning afternoon evening sir madam Howdoyoudo Howdoyoudo Glad Nicetomeetyou Howareyou Fine thanks Andyou Welcometoourhotel restaurant Wishyouamostpleasantstayinourhotel Ihopeyouwillenjoyyourstaywithus Ihopeyouareenjoyingyourstaywithus Ihopeyouhaveenjoyedyourstaywithus Haveagoodtime 2020 3 9 3 电话用语 Restaurant CanIhelpyou Sorry I vedialedthewrongnumber MayIspeaktoyourGeneralManager Speaking Sorry Heisnotinatthemoment Wouldyouliketoleaveamessage Ibegyourpardon Pardon 2020 3 9 4 祝贺语 Congratulations MerryChristmas Haveaniceholiday Wishyoueverysuccess 答谢和应答语 Thankyouforyourhelp advice information It sverykindofyou Youarewelcome Notatall Don tmentionit It smypleasure Withpleasure Mypleasure Iamalwaysatyourservice Thankyouforstayinginourhotel 2020 3 9 5 道歉语 Iamsorry Excuseme I msorry It smyfault Sorrytohavekeptyouwaiting Sorrytointerruptyou I msorryaboutthis Iapologizeforthis That sallright Let sforgetit Itdoesn tmatter 2020 3 9 6 征询语 CanIhelpyou WhatcanIdoforyou IsthereanythingIcandoforyou Justamoment please MayIuseyourphone 指路用语 It soppositeourhotel It sonthesecond third floor Excuseme Whereisthewashroom restroom elevator Thisway please Turnleft right It sinthelobbynearthemainentrance It sattheendofthecorridor 2020 3 9 7 提醒用语 Mind Watchyourstep Pleasebecareful Pleasedon tleaveanythingbehind Don tworry Takeiteasy Pleasedon tsmokehere 告别语 Seeyoulater Goodnight Seeyoutomorrow Goodbyeandthankyouforcoming Goodbyeandhopetoseeyouagain Haveanicetrip Haveanicetriphome 2020 3 9 8 一餐厅用具餐桌TheTable桌布Tablecloth cloth laytheclothfordinnerlaytheclothforfour餐具coverCoversarelaidforfour Anothercover please 盘 碟plate 供个人用 dish 全桌人吃用 刀knife叉fork碗bowl勺子spoon杯cup玻璃杯glass茶杯和垫碟acupandsaucer毛巾handtowel毛巾夹toweltong席位巾servicecloth餐巾napkin 2020 3 9 9 水瓶carafe茶壶teapot咖啡壶coffeepot糕点夹caketongs糖夹sugartongs糕饼盘pastryserver餐具垫placemat调味品套具condimentset调味瓶cruet盐瓶saltcellar芥末盅mustardpot花瓶vase花盆flowerpot牙签toothpick烟灰盅ashtray盖上有许多小孔的瓶castor胡椒瓶peppershaker peppercastor 2020 3 9 10 二 刀叉餐具cutlery餐刀tableknife餐叉 大叉tablefork鱼刀fishknife鱼叉fishfork有锯齿或锋利的牛排刀steakknife牛油刀butterknife面包刀breadknife水果刀fruitknife芝士刀cheeseknife点心餐刀dessertknife结婚蛋糕刀weddingcakeknife切菜刀vegetableknife 2020 3 9 11 雕花刀Frenchcookknife剔骨刀boneknife烧烤用叉roastingfork糕点叉dessertfork海鲜叉seafoodfork蚝叉oysterfork饼叉cakefork水果叉fruitfork蜜饯叉picklefork餐匙tablespoon汤匙soupspoon茶匙teaspoon咖啡匙coffeespoon冷饮匙icedteaspoon蛋匙egg spoon三 筷子chopsticks竹筷bamboochopsticks象牙筷ivorychopsticks木筷woodchopsticks银筷silverchopsticks 2020 3 9 12 四 陶瓷器chinaware碟垫underplate餐碟dinnerplate圆碟roundplate椭圆碟ovalplate鱼型碟fish shapedplate糕点碟cakedish调味瓶碟relishplate水果碟fruitdish芥末碟mustarddish调味碟saucedish汤碗soupbowl有盖汤碗tureen粥碗congeebowl面碗noodlebowl调料碗saucebowl饭碗ricebowl菜盘vegetabledish肉盘meatdish毛巾托towelplate托盘server有盖杯coveredcup茶杯teacup 2020 3 9 13 咖啡杯coffeecup酒杯wineglass啤酒杯beerglass香槟杯champagnetulip鸡尾酒杯cocktailglass红葡萄酒杯redwineglass白葡萄酒杯whitewineglass果汁杯juiceglass饮料杯drinkmixer 2020 3 9 14 五 调味品condiments油oil芝麻油sesameoil辣椒油chillioil花生油peanutoil色拉油saladoil菜籽油vegetableoil橄榄油oliveoil豆油soybeanoil猪油lard盐salt食盐commonsalt酱paste酱油soy番茄汁tomatosauce番茄酱ketchup蚝油oystersauce咖喱curry咖喱粉currypowder醋vinegar糖sugar白糖whitesugar红糖redsugar蜂蜜honey奶酪cheese 2020 3 9 15 胡椒粉pepperpowder黄油butter大蒜garlic蒜蓉garlicbulb姜ginger味精gourmetpowder豆瓣inblackbeansauce鱼香withfishflavor六 烹调方法commoncookingmethods水煮boiled炖stewed卤stewedingravy红烧braisingwithsoysauce炒fried切片sliced切碎minced捣烂mashed切丁diced煎pan fried炸deep fried蒸steamed 2020 3 9 16 七 味道flavor味淡的milder辣的hot有香料的 香的spicy咸的salty酸的sour苦的bitter油腻的greasy rich甜的sweet松脆的crisp清淡的light味重的heavy无味的insipid老的tough嫩的tender糊的starchy 2020 3 9 17 猪肉porktwice cookedporkslices回锅肉牛肉beef羊肉mutton鸡肉chickenduckgoose鹅鸽pigeon海鲜seafood矿泉水mineralwaterFoodandBeveragemanager餐饮部经理RestaurantCaptain餐厅领班Waiter Waitress餐厅应接员Hostess餐厅预订员RestaurantReservationistKitchenWaiter走菜员Chef厨师长厨房主管HeadChefDishwasher洗碟工 2020 3 9 18 Seatingthediners 一 AReservationsCall1 Goodmorning sir Restaurant MayIhelpyou 2 I dliketoreserveatablefortonight please I dliketomakeareservationforthreefordinnerthisevening 3 Howmanypeopledoyouwantatablefor Howmanypeopleinyourparty please Well atableforsixorsevenpeople Whattimewouldyoulikeyourtable Aboutseveno clock Whattimedoyouopenintheevening Weopenat5 00 andwetakethelastordersat10 00 2020 3 9 19 4 Wouldyoulikeatableinthemainrestaurantorinaprivateroom Wouldyouliketohaveyourdinnerinthedininghall Wouldyouliketotakethetableinthecorner CanIgetatablebythewindow Wehaveaboothbythewindow We llarrangeitforyou 5 What sgoingtobe ChinesefoodorWesternfood Doyouhavepotservice 6 MayIhaveyounameandtelephonenumber 2020 3 9 20 7 Welookforwardtoseeingyou 8 Thankyouforcalling 二 席位已满1 Sorry wearefull 2 Sorry we reallbookeduptonight Sorry allthetablesarebookedtonight Sorry therearen tanytablelefttonight 3 Justamoment sir I llcheckourreservationlist Thankyouforwaiting sir I mafraidwearefullybookedfortonight 劳您久等了 今晚的席位恐怕已经订满了 2020 3 9 21 ReceivingtheDiners 1 Welcometoourrestaurant sirandmadam Welcome sir Steprightin please Welcomeback Nicetoseeyouagain 2 Wehaveawindowtablereservedforyou Pleaseleaveyourumbrellahere 3 Doyouhaveareservation Waiter isthereanytableavailablenow I msorrytosaythatwedon haveavacanttableatthemoment Ihaveareservation MayIaskwhomadeit Couldyoutellmewhomadethereservation 2020 3 9 22 Pleasecomethisway I llshowyoutoyourtable Followme please Afteryou please Thisway please 4 Howaboutthechargeofaprivateroom 雅间怎么收费 Anextra100yuanforservicecharge 加收100元服务费5 I msorry sir Thesignhereshowsthatit salreadybeenreserved Wouldyoupleasegoupstairs Doyouwanttowait Pleasetakeaseatinthewaitingarea 2020 3 9 23 6 Isthistableallright Hereisyourtable Isitallright Howdoyoulikethistable Whataboutthattablenearthewindow ThisisthebesttableIcangiveyou 7 Takeaseat please I llshowyoutoyournewtable 8 Excuseme sir Wouldyoumindmovingoveralittle Excuseme sir MayIpass 9 Here smenu I llreturninafewminutestotakeyourorder Pleasetakeyourtime 2020 3 9 24 Takingorders 1 Areyoureadytoorder 您准备好点菜了吗 Wouldyouliketoordernow MayItakeyourordernow Haveyouorderedalready 您点好菜了吗 2 Whatwouldyoulike 您想要点什么 Whatareyougoingtohave Whatkindofdishesdoyouwant Whatdisheswouldyoulike Whatwouldyouhavefor breakfast lunch supper 2020 3 9 25 3 Wehaveeverythingyouwish Whatwouldyoulike 应有尽有 你想要什么 AreyouinterestedinChinesecooking WouldyouliketotryChinesefood Whatisyourfavoritedishes drink 4 Wouldyouhavesomethingtodrink Whatkindofdrinkwouldyoulike Whatwouldyoulikeforadrink Wouldyouliketodrinkabottleofbeer Whichbrandwouldyouprefer Anythingcoldyouwant 2020 3 9 26 5 Wouldyoulikesomethingelse Isthereanythingelseyouwouldliketohave Whatelsedoyouwant 6 Ifyouneedanythingelse pleasetellus 烧菜要求1 Howdoyouwantyoursteak 牛排要几分熟 Howwouldyoulikeyoursteak 2 Howwouldyoulikethat Howwouldyoulikethatdone Howwouldyoulikeyoureggs 3 I dlikethatwithoutMSG please NoMSG please DoesthiscontainMSG 2020 3 9 27 询问特色菜1 Couldyourecommendmesomethingspecial Whatdoyourecommend Wehaveaverynicevegetabletoday It sourchef srecommendation Manyguestsgivehighcommentsonit 很多客人对这道菜赞赏备至It sdeliciousandworthatry 2 What syourspeciality Whatarethespecials Whatisthespecialoftheday 2020 3 9 28 It sthespecialityofourrestaurant Specialspicychickenisourspeciality 怪味鸡是我们餐厅的特色菜Isitveryspicy 辣吗 No butitisverytasty 很有味儿 Wouldyouliketotrysomehotfood 您想吃点辣的菜吗 3 MapobeancurdisthefamousspecialityofSichuanfood 麻婆豆腐是有名的四川菜 2020 3 9 29 SomefamousSichuandishesareporkshredswithfishflavor chickencubeswithchilipeppers andspicybraisedcruciancarp 四川名菜还有鱼香肉丝 辣子鸡丁4 It snotonthemenu 菜单上没有这道菜Thereisn tgrillinRoomService 客房服务部不卖烧烤的食品Itisnotinseason 这道菜已经不合时令了 2020 3 9 30 ServingDishes 1 Youordershouldtakeabout20minutes sir 您点的菜要20分钟左右才能做好 Wouldyoumindwaiting 您介不介意等一下 Thesetmenuwillnottakeasmuchtime Yourorderwillbewithyouverysoon Yourdisheswillcomeatonce I llbebackwithyourorderinalittlewhile Ishallnotkeepyouwaitinglong 我不会让您久等的 2020 3 9 31 2 Hereareyourdishes Anythingelse Thisdishisyours Whatisthenextcourse MayIbringyourricenow Thisiscompletecourse Ifyouwouldlikeanyadditionaldishes pleasecallme 菜上齐了 如果您还想加菜 请叫我 Areyoureadyforyourdessertnow Shall MayIbringdessertnow Yoursoup sir ShallIputthesoupinthemiddleofthetable 2020 3 9 32 3 Enjoyyourdrink Takeyourtimeandenjoyit Hopeyou llenjoyyourdinner Ihopethateverythingissatisfactory 4 Iseverythingallright 所有的菜都好吃吗 IseverythingOK Howareyoudoing 您觉得怎样 Areyouenjoyingyourmeal It sdelicious I mgladyoulikeit 2020 3 9 33 5 I mafraidthisisnotthedishIordered 恐怕这不是我点的菜 I mawfullysorry Idoapologiseforgivingyouthewrongdish I llchangeitimmediatelyforyou Thankyoufortellingus Iassureyouitwon thappenagain Pleasetakeyou